We performed a comparison between eG Enterprise and IBM Application Performance Management based on real PeerSpot user reviews.
Find out in this report how the two Application Performance Monitoring (APM) and Observability solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The ability to see what the end user response is, so I can get a better understanding of what the end user is seeing when they connect to the Citrix servers."
"Its ability to monitor failures and to restart a Windows service when it fails."
"The topology view which provides a visual representation of a service and quickly allows identification of errors or degraded performance."
"EG monitors all infrastructure elements (all OS, all database, storage, network, and web server) from a single console."
"Enormous capability to monitor Citrix environments."
"It gives good insight into inside of what's going on with Exchange."
"Single pane of glass to review status of the full environment."
"The algorithm is the most valuable aspect of the solution."
"I would rate the scalability an eight out of ten."
"The initial setup was straightforward and took minimal effort."
"The most valuable feature is the breakdown that it provides, such as a description of the fields for a particular transaction."
"The transaction tracking feature from IBM is the most important feature for us. It is something that provides a terrific value for us and our clients. It has a lot of data sources and agents that are collectors. It is also stable."
"Because we have partnerships with other partners, I can share a bit about what I've noticed with IBM APM compared to other vendor solutions. Specifically, with IBM, the visibility into detailed process information is more tangible. On the OS level, APM displays all processes (or the top 10 processes) that are consuming CPU or resident memory. This is the most important thing that is not always available with other vendors."
"IBM Application Performance Management helped us increased our response time by 80% and cost 60% less."
"It's easy to use."
"would like to see improvements in the alarm display console."
"I can understand why they designed the user interface (UI) the way they did, but sometimes in the management of the eG Manager, it can be a bit clunky."
"Back-end configuration is not easy to implement."
"The integration must be improved."
"Application TCP latency is an area with room for improvement, but I believe this is already on the roadmap."
"The interface could be improved as it is not real intuitive. It is not user-friendly."
"In terms of areas for improvement in eG Enterprise, we are now moving most of our services to the OpenShift platform, and we need a way to monitor even containerized services or any service deployed on OpenShift, but that feature is still not available in eG Enterprise, so it's not good enough for us."
"Needs to improve the networking monitor capabilities."
"It's still missing some platforms. For example, if you look to applications itself, it is missing the interface."
"Its web user interface is a little bit old in comparison to other solutions, such as New Relic, and it should be improved. Its scalability and technical support should also be improved. Currently, it is scalable, but only in a vertical way. They provide good technical support, but the initial steps for a new case can be improved to fasten the resolution process."
"Technical support can be slow and needs improvement."
"The stability is not great and should be better."
"With APM, we noticed that the agent can cause a lot of issues for the application, making the agent very unreliable. Many issues are happening, and we've had to discuss it with support to try and get a fix. It affects application availability, and sometimes actions fail because of the agent, degrading the performance of the application."
"They should focus on potentially enhancing the dashboard to make it more contemporary and adding some customization options. Furthermore, there might be room for improvement in the pricing policy."
"The demo that was provided to us is not working very well. At times, there are errors."
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eG Enterprise is ranked 40th in Application Performance Monitoring (APM) and Observability with 21 reviews while IBM Application Performance Management is ranked 54th in Application Performance Monitoring (APM) and Observability with 7 reviews. eG Enterprise is rated 8.2, while IBM Application Performance Management is rated 6.4. The top reviewer of eG Enterprise writes "Great visibility, easy to set up, and has very responsive technical support". On the other hand, the top reviewer of IBM Application Performance Management writes "A multi-functional solution but has poor stability and performance-related issues". eG Enterprise is most compared with Grafana, ControlUp, Zabbix, Dynatrace and AppDynamics, whereas IBM Application Performance Management is most compared with Instana Dynamic APM, Dynatrace, BMC Compuware Strobe, IBM Tivoli Composite Application Manager and AppDynamics. See our IBM Application Performance Management vs. eG Enterprise report.
See our list of best Application Performance Monitoring (APM) and Observability vendors.
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