Try our new research platform with insights from 80,000+ expert users

Dynatrace vs OpenText Diagnostics comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 24, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Dynatrace
Ranking in Application Performance Monitoring (APM) and Observability
2nd
Average Rating
8.8
Reviews Sentiment
7.0
Number of Reviews
359
Ranking in other categories
Log Management (5th), Mobile APM (2nd), Container Monitoring (2nd), AIOps (2nd), AI Observability (3rd)
OpenText Diagnostics
Ranking in Application Performance Monitoring (APM) and Observability
59th
Average Rating
7.8
Number of Reviews
4
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of March 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Dynatrace is 6.0%, down from 11.3% compared to the previous year. The mindshare of OpenText Diagnostics is 0.6%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability Mindshare Distribution
ProductMindshare (%)
Dynatrace6.0%
OpenText Diagnostics0.6%
Other93.4%
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Manish Indupuri - PeerSpot reviewer
senior DevOps engineer at a tech services company with 10,001+ employees
AI-driven insights have reduced downtime and improved cross-team collaboration
We encountered some challenges while using Dynatrace. Although the initial setup was smooth, fine-tuning alert thresholds and custom metrics took some time. Another challenge was that Dynatrace charges based on host units, so we had to carefully plan our agent deployments. The licensing model is expensive. Additionally, the complexity of setup is an issue. While OneAgent and auto-discover services are powerful, the setup is more complex compared to other tools such as Prometheus and Grafana. These integrations are simple and basic, but Dynatrace setup requires more complexity based on the environment. For new users wanting to use Dynatrace, it is difficult. However, the AI-related solutions and metrics took us to the next level for identifying and fixing things. Dynatrace requires an agent for operation. OneAgent is powerful, but it is also resource-heavy. On lightweight nodes or older systems, the agent can slightly impact performance. If Dynatrace could implement a lightweight agent behavior, we could make things faster. Additionally, if Dynatrace could add a long-term retention policy so that we could store more data and find fine-grained details, that would help us. While Dynatrace managed edition supports on-premises deployment, the SaaS version depends on cloud connectivity. For highly regulated or air-gapped environments, setup and updates can be challenging. Although the initial setup is smooth, if someone wants to fine-tune it and fully understand the tool end-to-end, it could be tricky.
RS
Performance and Fault-tolerance Architect with 1,001-5,000 employees
Very good for transaction level monitoring, but expensive and HP needs better support and training
HP Diagnostics is a very good monitoring tool especially for transaction level monitoring -- it shows hot spots which can be drilled down to DB level, table, query, SP's, record and field level and also at Object level, Classes level,method or Augment levels instead of pinpointing bottlenecks at layer level it goes deep inside for information. It has very good tracing capabilities despite being an agent based tool compared to other agent less monitoring tools. Overall a very good tool for monitoring application diagnostics for quick and easy resolution with help of thread information. Drills down from slow, end-user transactions to the bottle necked component, method, or SQL statement, helping to solve memory, exception, and other common problems Key features and benefits • Automatically detects all components touched by a business process and traces them with no user intervention • Provides complete application visibility across the application lifecycle, enabling higher application quality when applications go live • Reduces mean time to resolution (MTTR) in your J2EE, .NET, ERP, or CRM (SAP, Oracle®, PeopleSoft) environment • Integrates fully with HP Business Availability Center software, HP LoadRunner, and HP Performance Center.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"We can be more productive and agile. It allows us to be more accurate when we need to work with bugs."
"It is really comfortable and easy to use for application monitoring. We are able to see and go deep into the problem. We didn't have any issues with this product."
"The Davis artificial intelligence built-in program is valuable. It keeps all the information about the systems, connections, service calls, and requests in its database. It looks at response times and keeps everything in check with baseline figures. If anything goes outside of that baseline, it reports based on that. If the performance starts degrading, it reports on that. Before something breaks, it tells you that it is going to break, and that's the most useful feature of Dynatrace."
"The most valuable feature is the workflow, which helps you to easily have an overview of the infrastructure that you are analyzing, without having worked with it previously."
"Dynatrace positively impacts my organization in various ways."
"Whether it is the server, database, network, or application, Dynatrace provides a consistent unambiguous view of performance."
"My primary use of the tool is to keep revenue coming into the business and to use it to help our business team in running their site analytics and web performance tools. They have things like Adobe Analytics that provide them with one layer of data. We use Dynatrace as another railroad metric to both confirm the Adobe Analytics data and enhance it in certain places where Adobe won't give us the answers that we need. In terms of metrics, we've had roughly about 120,000 unique sessions per hour on our website. So, we're capturing a lot of session data and real user data, and all of that data is kept in user sessions. We can look this information up by user ID to tag any given session that we want to find by date/client. E.g., if the user said that they had an issue last Thursday at 11:00 PM, then we can just do a search on their email address, go through all their sessions, and find the one that they mentioned, then dig directly into that one."
"Some of the main benefits are being able to quickly identify when transactions start to slow or run into issues, or hiccups if you will."
"The most valuable feature of Micro Focus Diagnostics is the information reported from an application that has timed out. For example, when you're Googling, or you're booking a ticket for Burj Khalifa here, the longest tower in the world, there are situations where the system can time out. There are times when you might not receive a response on the payment gateway or you are not able to find the reservation. The customer only receives the information that the session has timed out."
"The diagnostics and configuration are the solution's most valuable aspects."
"For banking and telecom solutions, it's been quite useful."
 

Cons

"Improve Dynatrace for the following industries: telco, eCommerce, and banking."
"With Linux or Windows, it automatically takes care of everything, so there's no need for you to do any manual config changes. But when it comes to AIX - because I implemented it two weeks back - you have to go back to kind of an AppMon approach, where you instrument agents for .NET applications. So if Dynatrace could make those changes and make it automated, that would be one of the biggest action items."
"The customer support is not quick and helpful at this stage. We are deploying Dynatrace into our network. I've raised a couple of technical questions with the support team but the response was not fast and didn't cover all my questions at all."
"In the next release, I would like to see some new reports and more tiles on the Dashboard."
"We have a couple of one page apps that it has a problem with because it doesn't call to the server all the time. I believe part of that is taken care of in the next version."
"We need extended support for some of the agents, the one-agent technologies under Managed. We've got some old legacy platforms that don't have one-agent support yet."
"Setting up the thresholds and alerting, it is complicated to understand their use cases."
"The only challenge is that it's an extensive tool that requires a significant amount of time to learn."
"The GUI and metrics of Micro Focus Diagnostics can be improved. The metrics the solution gathers can be limited and could be enhanced by giving more details."
"The interface could be more user friendly."
"The interface is very old, and not very user-friendly. Most of our clients don't like the UI."
 

Pricing and Cost Advice

"There was also some complexity in the adoption rate of it because of how costly the licensing is."
"Its license is a bit expensive. We renew it yearly."
"Purchasing through the AWS Marketplace was a pretty straightforward process. We had no hiccups."
"The only limitation with scaling to cloud-native environments is licensing. It all depends on how many DEM units you're willing to license. The more of DEM units that you purchase, the more user data you can collect."
"It is quite expensive for startups."
"There is a license issue where if we increase the memory we have to up the licenses. I was unaware of that going in. I thought it was scalable without all the paperwork behind the scenes. ​​"
"The licensing for Dynatrace is high. If you want to go for monitoring solutions, then why Dynatrace? If you have a particular budget, you can go for many other monitoring tools - apart from Dynatrace - and they can help you more and give more data than Dynatrace can. It's not worth the money that you spend for Dynatrace."
"Setup cost is very low considering that it is an almost totally, automatic process."
Information not available
report
Use our free recommendation engine to learn which Application Performance Monitoring (APM) and Observability solutions are best for your needs.
884,122 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
21%
Manufacturing Company
9%
Computer Software Company
8%
Government
6%
Performing Arts
13%
Manufacturing Company
9%
Comms Service Provider
8%
Financial Services Firm
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business78
Midsize Enterprise50
Large Enterprise299
No data available
 

Questions from the Community

Any advice about APM solutions?
The key is to have a holistic view over the complete infrastructure, the ones you have listed are great for APM if you need to monitor applications end to end. I have tested them all and have not f...
What cloud monitoring software did you choose and why?
While the environment does matter in the selection of an APM tool, I prefer to use Dynatrace to manage the entire stack. Both production and Dev/Test. I find it to be quite superior to anything els...
Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
Ask a question
Earn 20 points
 

Also Known As

No data available
Micro Focus Diagnostics, MF Diagnostics
 

Overview

 

Sample Customers

Audi, Best Buy, LinkedIn, CISCO, Intuit, KRONOS, Scottrade, Wells Fargo, ULTA Beauty, Lenovo, Swarovsk, Nike, Whirlpool, American Express
BSkyB, Alior Bank
Find out what your peers are saying about Dynatrace vs. OpenText Diagnostics and other solutions. Updated: March 2026.
884,122 professionals have used our research since 2012.