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Dynatrace vs OpenText Diagnostics comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 24, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Dynatrace
Ranking in Application Performance Monitoring (APM) and Observability
2nd
Average Rating
8.8
Reviews Sentiment
7.0
Number of Reviews
358
Ranking in other categories
Log Management (6th), Mobile APM (2nd), Container Monitoring (2nd), AIOps (2nd), AI Observability (4th)
OpenText Diagnostics
Ranking in Application Performance Monitoring (APM) and Observability
58th
Average Rating
7.8
Number of Reviews
4
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of February 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Dynatrace is 6.3%, down from 11.4% compared to the previous year. The mindshare of OpenText Diagnostics is 0.6%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability Market Share Distribution
ProductMarket Share (%)
Dynatrace6.3%
OpenText Diagnostics0.6%
Other93.1%
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Manish Indupuri - PeerSpot reviewer
senior DevOps engineer at a tech services company with 10,001+ employees
AI-driven insights have reduced downtime and improved cross-team collaboration
We encountered some challenges while using Dynatrace. Although the initial setup was smooth, fine-tuning alert thresholds and custom metrics took some time. Another challenge was that Dynatrace charges based on host units, so we had to carefully plan our agent deployments. The licensing model is expensive. Additionally, the complexity of setup is an issue. While OneAgent and auto-discover services are powerful, the setup is more complex compared to other tools such as Prometheus and Grafana. These integrations are simple and basic, but Dynatrace setup requires more complexity based on the environment. For new users wanting to use Dynatrace, it is difficult. However, the AI-related solutions and metrics took us to the next level for identifying and fixing things. Dynatrace requires an agent for operation. OneAgent is powerful, but it is also resource-heavy. On lightweight nodes or older systems, the agent can slightly impact performance. If Dynatrace could implement a lightweight agent behavior, we could make things faster. Additionally, if Dynatrace could add a long-term retention policy so that we could store more data and find fine-grained details, that would help us. While Dynatrace managed edition supports on-premises deployment, the SaaS version depends on cloud connectivity. For highly regulated or air-gapped environments, setup and updates can be challenging. Although the initial setup is smooth, if someone wants to fine-tune it and fully understand the tool end-to-end, it could be tricky.
RS
Performance and Fault-tolerance Architect with 1,001-5,000 employees
Very good for transaction level monitoring, but expensive and HP needs better support and training
HP Diagnostics is a very good monitoring tool especially for transaction level monitoring -- it shows hot spots which can be drilled down to DB level, table, query, SP's, record and field level and also at Object level, Classes level,method or Augment levels instead of pinpointing bottlenecks at layer level it goes deep inside for information. It has very good tracing capabilities despite being an agent based tool compared to other agent less monitoring tools. Overall a very good tool for monitoring application diagnostics for quick and easy resolution with help of thread information. Drills down from slow, end-user transactions to the bottle necked component, method, or SQL statement, helping to solve memory, exception, and other common problems Key features and benefits • Automatically detects all components touched by a business process and traces them with no user intervention • Provides complete application visibility across the application lifecycle, enabling higher application quality when applications go live • Reduces mean time to resolution (MTTR) in your J2EE, .NET, ERP, or CRM (SAP, Oracle®, PeopleSoft) environment • Integrates fully with HP Business Availability Center software, HP LoadRunner, and HP Performance Center.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It is a robust solution that would help anyone get to the solution and resolution pretty fast.​"
"Dynatrace Appmon provides us with the ability to proactively identify issues within our systems which could be impacting our customers."
"Since we moved to OneAgent, we are much quicker to address live incidents and problems that occur in our systems."
"In terms of AI, I love the base-lining Dynatrace provides us. It baselines the application over a seven-day period; we have it at the default of seven days. The artificial intelligence is so amazing because it can automatically track each transaction and their response times: how much CPU they use, how much memory, resources that they use. If there’s any deviation from that Dynatrace will tell me like right away. If there’s a deployment and the deployment has increased response time or is taking up CPU or has caused a memory leak, I can say, “Hey guys, you need to look at this, it’s this function on this page in this microservice, in this docker container. You need to go here, you need to fix it, it’s not going live.” It has just increased our productivity off the charts."
"We have been capturing all the information and evaluating whether it can be improved or not."
"The main benefit is being able to pinpoint problems."
"Dynatrace's new AI stuff really out shines its competitors. ​"
"The geographical view provides a nice visualization of performance on a map."
"For banking and telecom solutions, it's been quite useful."
"The most valuable feature of Micro Focus Diagnostics is the information reported from an application that has timed out. For example, when you're Googling, or you're booking a ticket for Burj Khalifa here, the longest tower in the world, there are situations where the system can time out. There are times when you might not receive a response on the payment gateway or you are not able to find the reservation. The customer only receives the information that the session has timed out."
"The diagnostics and configuration are the solution's most valuable aspects."
 

Cons

"There were a number of marketing promises that were made, which we do not see it in the tool yet. ​"
"UEM (User Experience Management) works great for web clients and Android and IOS apps, but for other rich clients it's a lot more challenging."
"The heavy client is not really user-friendly and the concepts (while powerful) are unintuitive."
"We would also like to see all the good data in a single view across multiple tools, so that access to integration is critical."
"End-to-end monitoring could use more default dashboards."
"Dynatrace SaaS still lacks configuration API or command line which would allow moving configuration from one tenant to the other."
"They've leveraged those security gateways and renamed them ActiveGates, and now there are different web plugins we can run on it... Sometimes the development of those seems to be running very fast and it's not complete. They don't yet function quite as easily as the OneAgents do. But I have hopes that that's going to get better. We have tried the MQ, the Citrix, and the Oracle ActiveGate plugins. They could be sharper. It's the right direction to go. It just seems like it could be smoother."
"I would like to have something more along the lines of the old DC RUM, because we have lot of clients with old technologies, legacy technology, and we really want to integrate it with Dynatrace so that they can use just one single product. So, it needs better integration with legacy products."
"The interface could be more user friendly."
"The GUI and metrics of Micro Focus Diagnostics can be improved. The metrics the solution gathers can be limited and could be enhanced by giving more details."
"The interface is very old, and not very user-friendly. Most of our clients don't like the UI."
 

Pricing and Cost Advice

"The price range is quite high."
"​Make sure your leadership buy-in is in place. Ensure leadership understands that an APM solution is a fairly expensive, so they know what they are getting into."
"I would like to see them improve on their licensing and the cost. It's been a challenge for us because the way they have it broken out right now, you have to buy it by units. It's hard for us to know where to put those units because our company is broken up into all these different business units, so it's been challenging in that sense. I just would like to see them improve that model a little bit."
"Our annual costs were about the same for both AppDynamics and Dynatrace."
"​A Dynatrace partner will always be willing to give you a trial. Go through the trial to see if there is a benefit for your company."
"The product is superior to others, but it comes with a price tag that is often difficult to position back to clients."
"Consider volume because that is where you will get the most benefit. Doing a point solution is not cost-effective."
"We found an issue within the first week of ownership that has been costing us more than the entire license cost."
Information not available
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Top Industries

By visitors reading reviews
Financial Services Firm
22%
Manufacturing Company
8%
Computer Software Company
8%
Government
6%
Performing Arts
14%
Manufacturing Company
10%
Financial Services Firm
8%
Comms Service Provider
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business78
Midsize Enterprise50
Large Enterprise298
No data available
 

Questions from the Community

Any advice about APM solutions?
The key is to have a holistic view over the complete infrastructure, the ones you have listed are great for APM if you need to monitor applications end to end. I have tested them all and have not f...
What cloud monitoring software did you choose and why?
While the environment does matter in the selection of an APM tool, I prefer to use Dynatrace to manage the entire stack. Both production and Dev/Test. I find it to be quite superior to anything els...
Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
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Also Known As

No data available
Micro Focus Diagnostics, MF Diagnostics
 

Overview

 

Sample Customers

Audi, Best Buy, LinkedIn, CISCO, Intuit, KRONOS, Scottrade, Wells Fargo, ULTA Beauty, Lenovo, Swarovsk, Nike, Whirlpool, American Express
BSkyB, Alior Bank
Find out what your peers are saying about Dynatrace vs. OpenText Diagnostics and other solutions. Updated: February 2026.
882,180 professionals have used our research since 2012.