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DIGITAL CX vs Influitive Platform comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

DIGITAL CX
Average Rating
9.0
Reviews Sentiment
6.8
Number of Reviews
1
Ranking in other categories
Customer Communications Management (CCM) (3rd), Customer Experience Management (11th), Social CRM (7th)
Influitive Platform
Average Rating
6.0
Number of Reviews
1
Ranking in other categories
Virtual Events Platforms (2nd), Customer Marketing and Advocacy (CMA) (1st)
 

Mindshare comparison

While both are Customer Relationship Management solutions, they serve different purposes. DIGITAL CX is designed for Customer Experience Management and holds a mindshare of 1.8%, up 1.0% compared to last year.
Influitive Platform, on the other hand, focuses on Customer Marketing and Advocacy (CMA), holds 17.3% mindshare.
Customer Experience Management Market Share Distribution
ProductMarket Share (%)
DIGITAL CX1.8%
Genesys Cloud CX3.6%
Salesforce3.1%
Other91.5%
Customer Experience Management
Customer Marketing and Advocacy (CMA) Market Share Distribution
ProductMarket Share (%)
Influitive Platform17.3%
UserEvidence20.4%
Deeto14.8%
Other47.5%
Customer Marketing and Advocacy (CMA)
 

Featured Reviews

reviewer1295121 - PeerSpot reviewer
Executive Vice President Operations and IT at a consultancy with 1-10 employees
Advanced VoIP functions that scales well and integrates AI
I am primarily working with Zoom products, including Zoom Video, Zoom Phone, Zoom Rooms, Zoom Webinar, and Zoom Contact Center. I also have experience with RingCentral, where I have helped customers with their phone system and resolving configuration issues RingCentral has a good implementation…
reviewer2769678 - PeerSpot reviewer
Founder and Customer Marketing Pioneer at a consultancy with 1-10 employees
Has increased advocate engagement through centralized tracking but needs better ROI measurement and usability improvements
The best features Influitive Platform offers include the leaderboard, where advocates who perform the most acts of advocacy are displayed as being the most active. This creates competition between advocates regarding who performs the most acts of advocacy. Influitive Platform aligns closely with improved customer engagement and advocacy visibility. The leaderboard impacts engagement in my community as it enables internal people to see which advocates are the most active, while creating competition amongst advocates to reach the top position. Influitive Platform has positively impacted my organization as there's more attention being paid to identifying and inviting people to become advocates because there's a central hub they can access. The formal program has generated more interest around advocacy within the company.
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881,757 professionals have used our research since 2012.
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business8
Midsize Enterprise6
Large Enterprise9
 

Questions from the Community

What is your experience regarding pricing and costs for DIGITAL CX?
Pricing on RingCentral can be confusing due to numerous surcharges and fees, making it important to consider all fees for a true comparison with other services. Zoom, however, is more competitive a...
What needs improvement with DIGITAL CX?
RingCentral could improve by incorporating more advanced AI functionalities, as Zoom currently has AI integrated across their products.
What is your primary use case for DIGITAL CX?
I am primarily working with Zoom products, including Zoom Video, Zoom Phone, Zoom Rooms, Zoom Webinar, and Zoom Contact Center. I also have experience with RingCentral, where I have helped customer...
What needs improvement with Influitive Platform?
I wish Influitive Platform would do a better job at measuring ROI. For example, one type of act of advocacy might be very impactful and worth more points or money to the company, while another act ...
What is your primary use case for Influitive Platform?
My main use case for Influitive Platform is to ask our advocates and to keep track of them in order to have them perform acts of advocacy for us. An act of advocacy might be a review similar to thi...
What advice do you have for others considering Influitive Platform?
My advice for others considering Influitive Platform is to conduct a thorough comparison of which products truly meet their needs. The challenging part is determining your actual needs and which pl...
 

Also Known As

Dimelo, a Ring Central Company
Influitive Virtual EventHub, AdvocateHub
 

Overview

 

Sample Customers

Orange, SCNF, AXA, Total, Cdiscount, DB, PMU, Ooredoo, Telenor, BNP...
Bynder, Hubspot, BMC, OurCrowd, Prezi, Ecobee, DocuSign, MongoDB, ADP, Ceridian, LifeWorks, Rosetta Stone, Gainsight, iCompass, Marketo, Salesforce, Box, Dell EMC, Duo, Oracle, VMware, IBM, HP, Cisco
Find out what your peers are saying about Salesforce, Qualtrics, Genesys and others in Customer Experience Management. Updated: January 2026.
881,757 professionals have used our research since 2012.