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Darktrace vs Perception Point Advanced Email Security comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Jun 3, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.3
Darktrace users experience substantial returns through threat prevention and reduced downtime, despite deployment challenges and difficulty measuring returns.
Sentiment score
6.7
Perception Point Advanced Email Security enhances efficiency, accuracy, and cost savings by effectively blocking malicious emails and reducing incidents.
Other NDR solutions provide virtual appliances that can be deployed on virtualization servers to get up and running quickly.
Technical Consultant - Unix Platform Services at BITS AND BYTE IT CONSULTING PVT LTD
Using this solution provides financial benefits by securing from server attacks, which offers indirect savings.
Systems Specialist/ Administrator at ALFA International Company Limited.
I estimate that my team saves approximately eight hours each week because of Perception Point Advanced Email Security.
Security analyst at a outsourcing company with 501-1,000 employees
 

Customer Service

Sentiment score
7.6
Darktrace's customer service is praised for responsiveness and efficiency, though some suggest improvements for complex issues.
Sentiment score
7.6
Perception Point's customer service is commended for quick, professional, and effective issue resolution, with proactive 24/7 support.
The technical support from Darktrace is of high quality.
Network & Security Section Head/Digital Transformation at a government with 201-500 employees
Darktrace provides excellent technical support with a monthly meeting to review platform incidents, ensuring the system functions as expected.
Head of Technology Operations at Pobl Group
The challenge lies in waiting for a response after logging a ticket.
Group Cybersecurity Administrator at Tharisa
They help us a lot, and when we create a ticket, they answer us in one or two hours.
Security analyst at a outsourcing company with 501-1,000 employees
The technical support from Perception Point has improved significantly following the Fortinet acquisition.
Senior Security Analyst at a security firm with 11-50 employees
Customer service and support are good, but there is room for improvement in response time.
 

Scalability Issues

Sentiment score
7.6
Darktrace is praised for its scalability, supporting diverse user bases and integrating well with existing infrastructures.
Sentiment score
7.6
Perception Point Advanced Email Security offers scalable, cloud-based protection, efficiently handling various email volumes for businesses of all sizes.
Darktrace has high scalability, and I would rate it a nine out of ten.
Network & Security Section Head/Digital Transformation at a government with 201-500 employees
Since it's cloud-based, it expands easily.
Head of Technology Operations at Pobl Group
There is still a gap in terms of storage, and we are trying to figure out how to increase that capacity for regulated environments, which require data retention for 5 to 6 years.
Technical Consultant - Unix Platform Services at BITS AND BYTE IT CONSULTING PVT LTD
Perception Point Advanced Email Security demonstrates excellent scalability, and I would rate it at ten out of ten.
Senior Security Analyst at a security firm with 11-50 employees
 

Stability Issues

Sentiment score
8.5
Darktrace is highly rated for stability and reliability, with effective monitoring and an intuitive interface despite occasional traffic impacts.
Sentiment score
8.1
Perception Point Advanced Email Security offers high stability and minimal downtime, with user-friendly maintenance requiring minimal resources.
The stability of Darktrace is excellent, rated ten out of ten.
Head of Technology Operations at Pobl Group
The appliance itself has never let me down.
Group Cybersecurity Administrator at Tharisa
For stability, I would rate Darktrace an eight out of ten.
Security Analyst at a healthcare company with 10,001+ employees
Perception Point Advanced Email Security is stable approximately ninety-nine percent of the time.
Security analyst at a outsourcing company with 501-1,000 employees
 

Room For Improvement

Darktrace needs improved integration, automation, usability, pricing, support, and clarity, plus better endpoint protection and third-party tool integration.
Enhancements desired include easier policy adjustments, improved spam filtering, real-time alerts, better integrations, and advanced threat intelligence features.
There is no dedicated salesperson in Egypt, and having one would help to improve focus on this market.
Solution Architect at a tech services company with 51-200 employees
They say they can integrate with most firewalls, but when we did an integration with Meraki MX firewalls, that integration didn't work and still doesn't work to this day.
Security Analyst at a healthcare company with 10,001+ employees
We need Darktrace on each branch to get the data out, and I suggest having some kind of a centralized product that gets data from multiple sources to aggregate and provide the data.
Technical Consultant - Unix Platform Services at BITS AND BYTE IT CONSULTING PVT LTD
Integration and end-user interaction can be improved as the current system does not allow end-users to send back information to the platform, unlike Google Workspace or competitive tools like Ironscales.
Perception Point Advanced Email Security can be improved by increasing the speed of analysis and delivery.
Security analyst at a outsourcing company with 501-1,000 employees
If a customer is receiving cybersecurity advisory from any organization or their own company, it would be better if we could create an option to establish policies so that the AI and ML engine will work accordingly to those policies.
Senior Security Analyst at a security firm with 11-50 employees
 

Setup Cost

Darktrace is costly yet valued for advanced features, offering flexible module selection with negotiable discounts and yearly contracts.
Perception Point offers moderately priced email security, aligning with ROI expectations, providing flexibility and substantial protection within diverse budgets.
The product is considered expensive compared to others.
Solution Architect at a tech services company with 51-200 employees
The pricing is costly in USD, and they charge based on device counts.
Group Cybersecurity Administrator at Tharisa
The licensing cost is approximately eight dollars a year.
Security Information & Incident Analyst at a financial services firm with 1,001-5,000 employees
 

Valuable Features

Darktrace offers AI-driven threat detection, real-time monitoring, and autonomous response with scalability and ease of integration for enhanced security.
Perception Point provides advanced threat detection, anti-phishing AI, and quick email delivery with intuitive management and real-time protection.
It is capable of responding to lateral movement and ransomware deployment within environments where there is data exfiltration.
Group Cybersecurity Administrator at Tharisa
I do not need to manually process incidents as Darktrace provides an incident summary, potential detection paths, and other details, all exportable with just a click.
Security Information & Incident Analyst at a financial services firm with 1,001-5,000 employees
If I am in a data center where I don't have layer two, it becomes an issue because the autonomous response is reliant on sending spoofed TCP resets to my core switch to block traffic, which is a major issue.
Security Analyst at a healthcare company with 10,001+ employees
I get weekly reporting, and by doing that, I can go and talk to these people directly and make them aware of how many attacks they had and where the attacks are coming from and not only the source of the email, but what category of emails that they are receiving.
IT at a retailer with 11-50 employees
Perception Point Advanced Email Security has a correct price point and offers very good email filtering capabilities.
The best features Perception Point Advanced Email Security offers are its multi-layer dynamic scanning and anti-evasion technology.
Security analyst at a outsourcing company with 501-1,000 employees
 

Categories and Ranking

Darktrace
Ranking in Email Security
10th
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
84
Ranking in other categories
Intrusion Detection and Prevention Software (IDPS) (2nd), Network Traffic Analysis (NTA) (1st), Network Detection and Response (NDR) (1st), Extended Detection and Response (XDR) (6th), Cloud Security Posture Management (CSPM) (11th), Cloud-Native Application Protection Platforms (CNAPP) (10th), Attack Surface Management (ASM) (4th), AI-Powered Cybersecurity Platforms (4th), AI Observability (7th)
Perception Point Advanced E...
Ranking in Email Security
19th
Average Rating
9.0
Reviews Sentiment
7.1
Number of Reviews
27
Ranking in other categories
Internet Security (9th)
 

Mindshare comparison

As of September 2026, in the Email Security category, the mindshare of Darktrace is 1.8%, down from 2.8% compared to the previous year. The mindshare of Perception Point Advanced Email Security is 1.4%, down from 2.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Email Security Mindshare Distribution
ProductMindshare (%)
Darktrace1.8%
Perception Point Advanced Email Security1.4%
Other96.8%
Email Security
 

Featured Reviews

Pasan Jayarathna - PeerSpot reviewer
Network Security Engineer at Cyberwell Solution
Monitoring has improved data loss detection and now spots abnormal internal file transfers quickly
In my understanding, the best feature Darktrace offers is the identification of copying files, which acts as a DLP, and it is a main concern for companies because users sometimes copy data outside without knowing, especially those without a technical background. When I mention the DLP-like feature and file copying detection, the alerts have been very timely, as we get an alert within a couple of minutes, which is excellent. Even if some developers are working after hours and copying files, our SOC team detects this, and most of the time they call us so we can identify the users. The alerts are quite accurate and proactive.
GK
Senior Security Analyst at a security firm with 11-50 employees
Advanced email protection has reduced fraud risks and simplifies compliance workflows
The primary area for improvement in Perception Point Advanced Email Security is the need for more integrations with XDR solutions. Currently, XDR integration exists with Symantec and CrowdStrike, but additional integrations are needed. I have found that the CrowdStrike integration, specifically the Falcon integration, has been experiencing issues recently. This represents another area requiring improvement. Integration capabilities are particularly important because companies are increasingly transitioning to their own SOC platforms or SIEM solutions to ensure complete environmental integration and security. MDR technology has emerged as a significant market offering, and Perception Point Advanced Email Security should develop integrations with additional solutions in this space. I am fully satisfied with the functionality of Perception Point Advanced Email Security because we have more than 200 customers using this product. We are retaining approximately 85 to 90 percent of our customers with this solution. All customers are satisfied, and we ourselves are satisfied with the product with no plans to change it. The only area for improvement is the integration capabilities.
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Top Industries

By visitors reading reviews
Manufacturing Company
10%
Financial Services Firm
9%
Comms Service Provider
8%
Computer Software Company
7%
Outsourcing Company
11%
Financial Services Firm
11%
Comms Service Provider
8%
Construction Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business44
Midsize Enterprise20
Large Enterprise29
By reviewers
Company SizeCount
Small Business16
Midsize Enterprise4
Large Enterprise6
 

Questions from the Community

How does Crowdstrike Falcon compare with Darktrace?
Both of these products perform similarly and have many outstanding attributes. CrowdStrike Falcon offers an amazing user interface that makes setup easy and seamless. CrowdStrike Falcon offers a cl...
Which is better - SentinelOne or Darktrace?
Which solution is better depends on which is more suitable specifically for your company. Darktrace, for example, is meant for smaller to medium-sized businesses. It is also a good option for organ...
What is your experience regarding pricing and costs for Darktrace?
Concerning pricing for the product, I would say it is somewhat expensive.
What is your experience regarding pricing and costs for Perception Point Advanced Email Security?
In Brazil, the dollar price affects the cost. Perception Point Advanced Email Security is about 50 percent less expensive.
What needs improvement with Perception Point Advanced Email Security?
The primary area for improvement in Perception Point Advanced Email Security is the need for more integrations with XDR solutions. Currently, XDR integration exists with Symantec and CrowdStrike, b...
What is your primary use case for Perception Point Advanced Email Security?
Perception Point Advanced Email Security specializes in email security, though it includes different products like collaboration security and browser security. Customers are looking for these addit...
 

Overview

 

Sample Customers

Irwin Mitchell, Open Energi, Wellcome Trust, FirstGroup plc, Virgin Trains, Drax, QUI! Group, DNK, CreaCard, Macrosynergy, Sisley, William Hill plc, Toyota Canada, Royal British Legion, Vitol, Allianz, KKR, AIRBUS, dpd, Billabong, Mclaren Group.
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Find out what your peers are saying about Darktrace vs. Perception Point Advanced Email Security and other solutions. Updated: September 2026.
912,788 professionals have used our research since 2012.