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Dameware Remote Support vs One Identity Active Roles comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 9, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Dameware Remote Support
Ranking in Active Directory Management
20th
Average Rating
8.6
Number of Reviews
3
Ranking in other categories
Remote Access (29th)
One Identity Active Roles
Ranking in Active Directory Management
1st
Average Rating
8.6
Reviews Sentiment
7.0
Number of Reviews
65
Ranking in other categories
User Provisioning Software (3rd), Non-Human Identity Management (NHIM) (2nd)
 

Mindshare comparison

As of May 2026, in the Active Directory Management category, the mindshare of Dameware Remote Support is 2.4%, up from 0.1% compared to the previous year. The mindshare of One Identity Active Roles is 11.9%, up from 6.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Active Directory Management Mindshare Distribution
ProductMindshare (%)
One Identity Active Roles11.9%
Dameware Remote Support2.4%
Other85.7%
Active Directory Management
 

Featured Reviews

it_user323577 - PeerSpot reviewer
Tier1 - IT Support Technician at a comms service provider with 501-1,000 employees
We're able to see issues from the users' perspectives, but there are issues when connecting over VPN.
The ability to see issue from users perspective and installation of software. Worked well for awhile but issues with it connecting over VPN was a major drawback. We've been using it since 2009. We also utilize GoToAssist which has more features and runs smoother. It also allows us to send…
Mahesh Malve - PeerSpot reviewer
Senior Business Development Executive at DigitalTrack Solutions Ind Pvt Ltd
Automation has transformed user lifecycle tasks and now enforces consistent secure access
While One Identity Active Roles is a strong platform, a few improvements would make it even better. Many users feel the user interface is not very modern or intuitive, and it can take time to get used to navigating the console and workflows. Another improvement area is the learning curve and setup complexity. One Identity Active Roles is very powerful, but initial configuration, especially for policies, workflows, and delegation, can be complex and require experienced resources. From an integration perspective, although it supports multiple systems, organizations would benefit from more out-of-the-box connectors and smoother cloud integrations such as Azure Active Directory and software-as-a-service applications, as some setups currently require customization. In terms of reporting, while auditing is strong, generating business-friendly reports can be challenging. Users have mentioned the need for better dashboards and easier report generation. There are also some performance considerations, especially in large environments, such as slower PowerShell execution or delays in dynamic group processing in certain cases. Overall, improvements in user interface, ease of use, integration, reporting, and performance optimization would significantly enhance the product experience.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The ability to control admin rights through AD groups allows the techs to have all of the rights that they would normally without adjustments on the backend of the product."
"It was very easy to install."
"Using DameWare has made the troubleshooting process faster."
"We have eased the burden on the support desk and reduced the risk of them doing something they shouldn't."
"ARS probably saves us at least two weeks out of every month."
"Over a decade, this solution has done its job; it's a very stable system, easy to implement, easy to upgrade, and has very low operation maintenance costs."
"Active Roles is a thousand times better than native Microsoft tools."
"In comparison to native Active Directory tools, using Active Roles for delegation is so much better. It uses an access template and that makes it easy to see who can access what. In fact, you can do that for many objects as well."
"We have definitely seen a strong return on investment after implementing One Identity Active Roles, mainly in terms of time saving, reduced workload, and improved efficiency, where user provisioning and access requests that earlier took hours are now completed in a few minutes through automation, and we observe around a 40 to 50% reduction in service desk tickets related to Active Directory tasks, which allows the team to focus on more critical activities instead of repetitive work, while delegation reduces dependency on senior administrators, indirectly saving manpower effort, and overall, the reduction in errors, faster onboarding, and improved compliance also contribute to cost savings and operational efficiency, making it a valuable investment for the organization."
"It gives us attribute-level control and the AD management features work very well."
"Active Roles helped increase operational efficiency in our organization."
 

Cons

"SolarWinds has a great KB but many of the articles are lacking updated information and the keyword search is lacking if you don't have previous experience with the product and encounter issues."
"Worked well for awhile but issues with it connecting over VPN was a major drawback."
"One Identity Active Roles is very helpful, but a few improvements could make it even better, such as simplifying the user interface to make it more user-friendly, especially for new users, and making setup and configuration easier."
"I've had a difficult time getting it to cooperate with Azure in the cloud and, while the support staff are very good and very knowledgeable, what they assist with just on a call doesn't go deep enough to help with a number of issues. The answer that comes back is that we'd have to start an engagement with Professional Services, which is fine but that takes time to schedule and it takes budget."
"We're pulling the identity components out because ARS is not an identity platform. It's not meant to be one. It's not robust enough to handle it all."
"The initial setup was quite easy, but it was time-consuming. It took about three months."
"The solution needs an attestation process that includes certification and recertification attestation."
"The user and group management in Azure AD could be better. Our focus these days is dynamic sharing with several on-prem Microsoft applications like SharePoint."
"A few improvements I would like to see in One Identity Active Roles are mainly around usability, reporting, and modern integration."
"One area is the user interface and administrative experience. While the platform is feature-rich, some workflows and configuration screens can feel complex for new administrators, especially in large enterprise environments with extensive policy configurations."
 

Pricing and Cost Advice

Information not available
"The pricing is on the higher end."
"The price is reasonable. It costs us about 1 million Danish kroner annually, and we also spend about half as much on consultants."
"It's fairly priced."
"The licensing model is a simple user-based model, not that much complicated."
"It's expensive."
"The pricing is high. I have not been involved with the renewal or cost aspect, but I know it is not cheap by any means. However, it is very useful for our environment."
"The pricing for Active Roles is expensive but not as expensive as other solutions like Okta."
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Top Industries

By visitors reading reviews
Computer Software Company
11%
Manufacturing Company
11%
Comms Service Provider
9%
Retailer
8%
Outsourcing Company
19%
Computer Software Company
8%
Financial Services Firm
7%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business63
Midsize Enterprise13
Large Enterprise36
 

Questions from the Community

Ask a question
Earn 20 points
What is your experience regarding pricing and costs for One Identity Active Roles?
I had a great experience with the setup cost, pricing, and licensing costs because the sales team of the vendor is really helpful during the entire procurement of the solution, and we are grateful ...
What needs improvement with One Identity Active Roles?
I do not see anything that needs to be changed as of now concerning the organization's needs because it is working very well and it is providing great features with great processes. The initial set...
What is your primary use case for One Identity Active Roles?
When a new user is created, predefined rules automatically apply naming standards and assigned groups. This reduces manual tasks while ensuring consistency across all operations. It prevents and av...
 

Also Known As

DameWare, SolarWinds DameWare, SolarWinds Dameware Remote Support
Quest Active Roles
 

Overview

 

Sample Customers

Illinois School District
City of Frankfurt, Moore Public Schools, George Washington University, Transavia Airlines, Howard County, MD. See all stories at OneIdentity.com/casestudies
Find out what your peers are saying about Dameware Remote Support vs. One Identity Active Roles and other solutions. Updated: April 2026.
894,738 professionals have used our research since 2012.