Active Roles by One Identity pros and cons

Name: Active Roles by One Identity
Brand: One Identity
Rating: 4.3 (91 reviews)

Vendor: One Identity

4.3 out of 5

91 reviews
100% willing to recommend

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Pros & Cons summary

Active Roles by One Identity automates Active Directory tasks, improving user provisioning, security, and operational efficiency, leading to significant ROI and reduced service desk workload. Despite benefits like streamlined identity management, challenges include complex setup, limited support, and web interface customization. Users face slow performance with large directories and must create workflows from scratch, increasing complexity. Still, Active Roles enhances compliance and reduces identity-based breaches, optimizing resource utilization in IT teams.

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Prominent pros & cons

PROS

Active Roles by One Identity significantly reduces manual Active Directory administration efforts with its automation capabilities, allowing for faster user provisioning and streamlined identity management processes.

Active Roles by One Identity improves security through role-based access control and tighter permission management, leading to fewer identity-based breaches and more consistent compliance across organizations.

Active Roles by One Identity enhances operational efficiency by automating repetitive tasks, thus freeing up IT resources and reducing service desk workload by up to 40-60%.

Operational improvements from Active Roles by One Identity include a reduction in Active Directory-related service desk tickets, faster onboarding and offboarding processes, and better resource utilization within IT teams.

Active Roles by One Identity has shown clear ROI for organizations by optimizing identity and access management operations, reducing operational risks, and leading to cost savings.

CONS

Initial setup and configuration can be complex, requiring significant time and effort, especially for new users or organizations without extensive Active Directory expertise.

Customer support is often limited and not responsive enough, leading to prolonged issue resolution times.

Web interface customization options are limited compared to previous versions, making it difficult to tailor the interface to specific user needs.

There is a lack of built-in automated workflows, which forces users to create workflows from scratch, increasing setup complexity.

The performance can be slow, particularly when managing numerous domains or large-scale directory operations, impacting efficiency.

Active Roles by One Identity Pros review quotes

Puru Solanki ( ITIL. CISM , CCSP )

IT Head at Citadel Global

Jul 23, 2026

Overall, Active Roles by One Identity has significantly reduced the complexity and workload of Active Directory administration by automating many tasks that previously required manual effort, allowing our IT team to spend much less time on routine requests and focus on higher-value projects.