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CyberArk Privileged Access Manager vs TSFactory RecordTS comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

CyberArk Privileged Access ...
Ranking in User Activity Monitoring
1st
Average Rating
8.6
Reviews Sentiment
6.8
Number of Reviews
230
Ranking in other categories
Enterprise Password Managers (3rd), Privileged Access Management (PAM) (1st), Mainframe Security (1st), Operational Technology (OT) Security (3rd)
TSFactory RecordTS
Ranking in User Activity Monitoring
7th
Average Rating
9.0
Reviews Sentiment
7.3
Number of Reviews
1
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of May 2026, in the User Activity Monitoring category, the mindshare of CyberArk Privileged Access Manager is 12.6%, down from 17.1% compared to the previous year. The mindshare of TSFactory RecordTS is 9.9%, up from 6.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
User Activity Monitoring Mindshare Distribution
ProductMindshare (%)
CyberArk Privileged Access Manager12.6%
TSFactory RecordTS9.9%
Other77.5%
User Activity Monitoring
 

Featured Reviews

Atul-Gujar - PeerSpot reviewer
CyberArk manager at a comms service provider with 10,001+ employees
Secures critical infrastructures with essential user session audit records
A potential area for improvement is enhancing support for cluster environments and distributed Vaults. Clients in multiple countries that need central access have different challenges that require better solutions from CyberArk. For financial services, CyberArk can improve incident response by ensuring fast support for critical priority tickets to meet compliance requirements. Providing more documentation on CyberArk is recommended for new team members to enhance their troubleshooting capabilities. I understand it's up to the client, but 99% fail to change the demo key, so it's crucial for CyberArk to emphasize changing the key and documenting it as part of the installation process.
it_user763545 - PeerSpot reviewer
Systems Analyst
Utilize support for installation. They are quick to respond, and quick at getting to the bottom of issues.
Not really. When following the written instructions, it goes pretty smoothly. Sequencing of the products needed for IE: * The database * The dashboard * The licensing server. It is intuitive, but spread throughout the instruction manual. For instance, you have to change the password for the Records service, and it is on a last page. Just read through the whole manual.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The solution is scalable."
"I would recommend CyberArk Privileged Access Manager."
"It supports lots of requirements in the privileged access management area."
"CyberArk's GUI is user friendly."
"It takes people out of the machine work of ensuring credentials remain up-to-date, and handles connection brokering such that human usage and credential management remain independent."
"The central password manager is the most valuable feature because the password is constantly changing. If an outsider threat came in and gained access to one of those passwords, they would not have access for long."
"CyberArk Privileged Access Manager has helped our organization remain compliant in the privileged access management space."
"The impact of CyberArk Privileged Access Manager on customer operational efficiency is quite positive."
"Customer Service: Excellent; attentive, acquainted with networking environments, and seems to be genuinely interested in getting us the right solution at the right price."
"We have used the Remote Desktop Protocol (RDP) and Citrix session recording features, and have found them to be extremely valuable."
 

Cons

"The one place where we found that this product really needs to improve is the cloud."
"It is web-based, but other competitors have apps. We need to get there. It is just smoother to have an app. You don't have all the bugs from having a browser, and people like them better, since you can get to them via mobile."
"There was a situation when one of our presidents had an issue, but I can't recall the specifics."
"Upgrading the product is very difficult, so this could be an area for improvement."
"CyberArk could enhance its usability by simplifying its architecture and design."
"More additional features as far as the REST is concerned, because we have something which was the predecessor to REST."
"They are sometimes not flexible with things. For instance, from one day to another, there might be something that had been done years ago by CyberArk, then they say, "We do not support that." You then have to initiate a complaint and start working with them. Things might become complicated and months pass while you are working with them. Usually, they are good and fast, but sometimes they seem to be blocked with problems, e.g., you will suddenly be working with another team instead of the team that you were working with the day before."
"It needs better documentation with more examples for the configuration files and API/REST integration"
"A built in utility that alerts when connections are made, either via RDP or ICA."
"A built in utility that alerts when connections are made, either via RDP or ICA."
 

Pricing and Cost Advice

"This solution is considered to be more expensive than others out there on the market today."
"CyberArk Privileged Access Manager is more expensive than its competitors, such as BeyondTrust, Delinea, and ManageEngine PAM360."
"Pricing and licensing depend on the environment."
"Pricing is quite high and it could be improved."
"CyberArk DNA is free if you purchase the CyberArk solution. There is no additional charge for CyberArk DNA, which is great."
"Compared to other solutions, it is costly."
"Our risk is definitely significantly lower. Also, our resources are low."
"The price of CyberArk Privileged Access Manager could be less expensive."
"We went with subscription licensing. It paid off big time for us as we installed the V.3, and just received V.4 without paying for the upgrade."
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Top Industries

By visitors reading reviews
Financial Services Firm
13%
Manufacturing Company
10%
Computer Software Company
7%
Comms Service Provider
6%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business59
Midsize Enterprise42
Large Enterprise174
No data available
 

Questions from the Community

How does Sailpoint IdentityIQ compare with CyberArk PAM?
We evaluated Sailpoint IdentityIQ before ultimately choosing CyberArk. Sailpoint Identity Platform is a solution to manage risks in cloud enterprise environments. It automates and streamlines the m...
What do you like most about CyberArk Privileged Access Manager?
The most valuable features of the solution are control and analytics.
What is your experience regarding pricing and costs for CyberArk Privileged Access Manager?
My thoughts on the pricing of CyberArk Privileged Access Manager depend entirely on the vendors' requirements. If they want their things to be secure, they have to spend accordingly. We have four t...
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Also Known As

CyberArk Privileged Access Security, CyberArk Enterprise Password Vault
No data available
 

Overview

 

Sample Customers

Rockwell Automation
BASF, Cerner, Covance, Credit Suisse, Fiserv, GE Healthcare, ING, International Culinary Center, Mitsubishi, Shell, Siemens, Swift, Spectrum, Tyson
Find out what your peers are saying about CyberArk, Amazon Web Services (AWS), Proofpoint and others in User Activity Monitoring. Updated: April 2026.
892,943 professionals have used our research since 2012.