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CrowdStrike Falcon vs OpenText Identity Governance comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Mar 29, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
4.7
Cortex XDR reduces malware risks, cuts costs, and enhances performance with automation and threat integration, outperforming competitors.
Sentiment score
7.2
Organizations using CrowdStrike Falcon benefit from cost savings, enhanced security, faster responses, less downtime, and increased workforce efficiency.
Sentiment score
7.8
OpenText Identity Governance boosts ROI by preventing fraud, reducing audit costs, and enhancing access management and compliance efficiency.
They appreciate the rich telemetry data from the solution, as it provides in-depth threat identification.
Cyber Security Manager at Welab bank
Cortex XDR by Palo Alto Networks helps to reduce my total cost of ownership significantly.
Detection and Response Consultant at Inovasys
In Cortex XDR by Palo Alto Networks, most of the remediation is automated and the accuracy is quite good.
Network Security Engineer at Cyberwell Solution
There is a 60 to 70 percent reduction in false positives, allowing us to disregard those.
Team Lead - Network and Security at Digitaltrack Solution Private Limited
Based on our experience and industry benchmarks, I can say that we have seen around a thirty to forty percent improvement in time spent on endpoint security operations.
Network Security Engineer at Arrow PC Network Pvt Ltd
CrowdStrike Falcon saves time and offers good value for money, especially for enterprise companies, because it can stop breaches.
IT consultant at Asuransi Ramayana
 

Customer Service

Sentiment score
7.0
Cortex XDR's support quality varies; users experience quick responses or delays, with better service in premium plans.
Sentiment score
7.0
CrowdStrike Falcon support is praised for responsiveness and expertise, but some report inconsistent communication and recommend improvements.
Sentiment score
7.8
Opinions on OpenText Identity Governance's customer support vary, with some praising expertise but others criticizing response times and overall effectiveness.
The technical support from Palo Alto deserves a mark of ten because they reach out within an hour whenever assistance is needed.
Head of data centers at a non-profit with 10,001+ employees
There is no back and forth, and they know what we are asking for and come up with the best resolution for a solution.
Senior Process Expert at A.P. Moller - Maersk
If any of these services are missed, it becomes a problem in terms of support tickets, follow-up, or special configuration that needs to be done in the system.
Chief of IT Architecture at a financial services firm with 10,001+ employees
On a scale of one to ten, I would rate the technical support as a 10 because they resolve many issues for us.
Cyber Security Architects at VaporVM
The CrowdStrike team is very efficient; I would rate them ten out of ten.
Security Analyst at NTT Ltd
They could improve by initiating calls for high-priority cases instead of just opening tickets.
Information Security Specialist at Arab Open University
 

Scalability Issues

Sentiment score
7.5
Cortex XDR offers seamless scalability, easily supporting thousands of endpoints across varied environments with straightforward license updates.
Sentiment score
7.8
CrowdStrike Falcon offers scalable, cloud-based security, easily accommodating small to large organizations with efficient deployment and license management.
Sentiment score
8.6
OpenText Identity Governance is highly scalable, effectively managing large deployments and receiving high satisfaction ratings for its performance.
You can onboard 10,000 endpoints in just hours, which demonstrates the excellent scalability of this product.
Assistant Security Architect at Cloudnomics
Activating the newly purchased licenses is instantaneous, allowing installations without adjustments since it's cloud-based.
Junior Security Analyst at ITSEC Asia
Cortex XDR by Palo Alto Networks can be expanded anytime by purchasing another license without any issues related to scalability.
Head of data centers at a non-profit with 10,001+ employees
It has adequate coverage and is easy to deploy.
Senior Principal Information Security Analyst at Veritas Technologies LLC
In terms of scalability, I find CrowdStrike to be stable, and I have not encountered any limitations with it.
Cyber Security Architects at VaporVM
There's no scalability limitation from CrowdStrike itself, as it just requires agent deployment.
Large account Manager at Softcell Technologies Limited
 

Stability Issues

Sentiment score
8.0
Cortex XDR is stable and reliable with rare bugs, occasional update challenges, and minor database-related issues reported.
Sentiment score
8.1
CrowdStrike Falcon is highly stable and reliable, though minor glitches occur, earning user ratings of 8-10 for stability.
Sentiment score
7.9
OpenText Identity Governance is stable and reliable, with minimal issues and infrequent support calls, receiving largely positive ratings.
Cortex remains fast and responsive, even with increasing data and alerts.
Final Year Student at Gitam University
The thresholds we've seen on our firewall boxes at some instances reached 80% to 85%, but even at that level of utilization, we don't observe any latency or any issues reported with respect to accessing the application.
Senior Process Expert at A.P. Moller - Maersk
Cortex XDR is stable, offering high quality and reliable performance.
Cyber Security Manager at Welab bank
I have never seen instability in the CrowdStrike tool.
Security Analyst at NTT Ltd
We are following N-1 versions across our environment, which is stable.
Senior Principal Information Security Analyst at Veritas Technologies LLC
The biggest issue occurred when every computer worldwide experienced a blue screen.
Information Security Specialist at Arab Open University
 

Room For Improvement

Cortex XDR needs better integration, interface simplification, feature enhancements, reduced false positives, and improved pricing, automation, and support.
Users desire improved customization, integration, cost efficiency, reporting, UI enhancements, and legacy system support for CrowdStrike Falcon.
OpenText Identity Governance needs better connectivity, integration, modernization, and technical support, alongside improved interface, stability, and cloud deployment features.
Improving reporting and dashboard customization, along with the addition of real-time and exportable reports, would help SOC teams greatly.
Final Year Student at Gitam University
The inclusion of this feature would allow the application of DLP policies alongside antivirus policies via a single agent and console, making it more competitive as other OEMs often offer DLP solutions as part of their antivirus products.
Pre Sales Architect at network techlab
If the per GB data could be provided at a certain level free of cost or at the same cost which the customer is taking for the entire bundle, that would be better.
Cyber Security Information Security Specialist at MHM Holding GmbH
Simplifying the querying process, such as using double quote queries or directly obtaining logs based on IP addresses or usernames, would be beneficial.
Security Analyst at NTT Ltd
Another concern is CrowdStrike's GUI. It changes annually, making it hard to work and find options.
Senior Principal Information Security Analyst at Veritas Technologies LLC
Threat prevention should be their first priority.
Group Manager at HCLSoftware
 

Setup Cost

Cortex XDR is costly but offers flexible licensing, appealing for enterprises needing advanced security features and robust protection.
CrowdStrike Falcon's pricing is higher but justified by its features, offering annual licensing and customization options.
The pricing on SentinelOne is far more reasonable and cheaper than Cortex XDR by Palo Alto Networks.
Consultant at a tech services company with 1,001-5,000 employees
I would say it is definitely not a cheap product, considering how mature it is and how scalable all Palo Alto products are together.
Senior Process Expert at A.P. Moller - Maersk
Cortex XDR is perceived as expensive by some customers, yet offers dynamic pricing.
Cyber Security Manager at Welab bank
For example, the basic plan starts at a certain price per endpoint per year, while advanced plans with more features cost higher.
Network Security Engineer at Arrow PC Network Pvt Ltd
It is expensive compared to SentinelOne, but as the market leader, it is worth it.
Senior Principal Information Security Analyst at Veritas Technologies LLC
The licensing cost and setup costs are affordable.
Computer Engineer at OIC, Alshirawi
 

Valuable Features

Cortex XDR offers endpoint security with AI-driven detection, seamless integration, and automated threat handling for improved operational efficiency.
CrowdStrike Falcon provides excellent EDR with lightweight impact, real-time detection, SIEM integration, and improved security management efficiency.
OpenText Identity Governance provides robust access evaluations, role mining, and automated processes, ensuring stability and effective large-scale governance.
It incorporates AI for normal behavior detection, distinguishing unusual operations.
Cyber Security Manager at Welab bank
The product provides automation responses in case of a threat attack, severity assessments, centralized manageability, and comprehensive compliance features, resulting in reduced costs.
Pre Sales Architect at network techlab
It includes machine learning to easily analyze data and detect complex threats across endpoints, networks, or clouds.
Final Year Student at Gitam University
I can investigate by accessing the customer's host based on the RTR environment and utilize host search to know details for the past seven days, including logins, processes, file installations, malicious processes, and network connections.
Security Analyst at NTT Ltd
The real-time analytics aspect of CrowdStrike performs well because we get all logs in real-time, with no delay, allowing us to take action immediately.
Cyber Security Architects at VaporVM
Being an EDR solution, it helps us identify attacks in real-time.
Information Security Specialist at Arab Open University
 

Categories and Ranking

Cortex XDR by Palo Alto Net...
Sponsored
Average Rating
8.4
Reviews Sentiment
6.8
Number of Reviews
112
Ranking in other categories
Endpoint Protection Platform (EPP) (4th), Endpoint Detection and Response (EDR) (6th), Extended Detection and Response (XDR) (5th), Ransomware Protection (2nd), AI-Powered Cybersecurity Platforms (1st)
CrowdStrike Falcon
Average Rating
8.6
Reviews Sentiment
7.3
Number of Reviews
140
Ranking in other categories
Security Information and Event Management (SIEM) (5th), Endpoint Protection Platform (EPP) (1st), Threat Intelligence Platforms (TIP) (1st), Endpoint Detection and Response (EDR) (1st), Extended Detection and Response (XDR) (1st), Attack Surface Management (ASM) (1st), Identity Threat Detection and Response (ITDR) (1st), AI-Powered Cybersecurity Platforms (2nd)
OpenText Identity Governance
Average Rating
8.0
Reviews Sentiment
7.3
Number of Reviews
9
Ranking in other categories
Identity Management (IM) (25th)
 

Mindshare comparison

Extended Detection and Response (XDR) Mindshare Distribution
ProductMindshare (%)
CrowdStrike Falcon9.4%
SentinelOne Singularity Endpoint5.9%
Wazuh5.4%
Other79.3%
Extended Detection and Response (XDR)
Identity Management (IM) Mindshare Distribution
ProductMindshare (%)
OpenText Identity Governance1.5%
SailPoint Identity Security Cloud10.0%
Microsoft Entra ID6.9%
Other81.6%
Identity Management (IM)
 

Featured Reviews

ABHISHEK_SINGH - PeerSpot reviewer
Senior Process Expert at A.P. Moller - Maersk
Gained full visibility and streamlined threat detection through behavior-based insights and AI integration
Initially, we got to have a lot of false positives when we onboarded, but nowadays it's quite smooth. We have fine-tuned our security policies and allowed different levels of policies to get rid of those false positives. Currently, we are getting a fairly good amount of incidents that are not false positives or benign, but actionable items. The process is streamlined. In the initial days, the operations used to get involved in a lot of benign and other activities, but now the process is streamlined. We are leveraging the auto-detection and remediation plans. The operations teams are now more involved in other business roles as well, not just looking into the logs and fetching out what's happening there. They have fixed a lot of things. Initially, they didn't have IAC code drift detection, cloud posture management, or security posture management, but they have those now. They purchased different vendors and did a merger with that. They have now Prisma Cloud that gets integrated and now they are working with Cortex Cloud. Everything that was negative has now been addressed, and the product altogether looks to be in a very better and mature shape now. Currently, it's more or less detecting the workloads with AI-based best practices. Since most organizations are consuming AI agents and other things, we are looking forward to seeing what other feature enhancements Palo Alto can support in that.
Chetan Bhati - PeerSpot reviewer
Network Security Engineer at Arrow PC Network Pvt Ltd
Cloud-native security has improved real-time threat detection and streamlined daily operations
While CrowdStrike Falcon is strong overall, there are a few areas where it could be improved. First, the user interface can be a bit complex for new users. Sometimes, navigating through different sections and understanding detailed alerts takes time, especially for teams without deep security expertise. The cost is also something to consider, as the features and additional modules can increase pricing, which may be a challenge for smaller teams. Additionally, some integrations with simpler reporting would be helpful. The onboarding process for new users is a bit challenging for beginners to understand all features and workflows in the product. More simplified documentation, step-by-step guides, and real-world examples could help new users get comfortable faster. A structured onboarding or basic training module would be very useful for teams who are new to endpoint security tools. In addition, having more in-product guidance and tooltips within the dashboard could make navigation easier and reduce the learning curve. Overall, improving training resources and onboarding support would make the platform more user-friendly, especially for new users.
JoelHercik - PeerSpot reviewer
Account Executive at a tech services company with 11-50 employees
A mature, capable solution that should be available as a cloud solution
They haven't really evolved the product to the cloud, so they don't have a cloud solution. It's just deployable in the cloud, so in some cases that holds them back in a competitive situation. I don't know if they're intent on taking their solution to the cloud, but if they do, that would be one improvement. It would allow them to be competitive down market in medium to small enterprises. I don't know if they care to address that market or not because it doesn't seem like they've made that move, but that would be one way for them to do that. As for additional features, I would suggest stronger integration. I think enabling more universal industry standard integrations would probably help them with different applications.
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Top Industries

By visitors reading reviews
Financial Services Firm
12%
Construction Company
12%
Comms Service Provider
9%
Manufacturing Company
8%
Financial Services Firm
11%
Computer Software Company
10%
Manufacturing Company
9%
Government
6%
Construction Company
13%
Real Estate/Law Firm
10%
Educational Organization
8%
Performing Arts
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business47
Midsize Enterprise20
Large Enterprise51
By reviewers
Company SizeCount
Small Business55
Midsize Enterprise33
Large Enterprise63
By reviewers
Company SizeCount
Small Business9
 

Questions from the Community

Cortex XDR by Palo Alto vs. Sentinel One
Cortex XDR by Palo Alto vs. SentinelOne SentinelOne offers very detailed specifics with regard to risks or attacks. ...
Comparing CrowdStrike Falcon to Cortex XDR (Palo Alto)
Cortex XDR by Palo Alto vs. CrowdStrike Falcon Both Cortex XDR and Crowd Strike Falcon offer cloud-based solutions th...
How is Cortex XDR compared with Microsoft Defender?
Microsoft Defender for Endpoint is a cloud-delivered endpoint security solution. The tool reduces the attack surface,...
How does Crowdstrike Falcon compare with Darktrace?
Both of these products perform similarly and have many outstanding attributes. CrowdStrike Falcon offers an amazing u...
How does Microsoft Defender for Endpoint compare with Crowdstrike Falcon?
The CrowdStrike solution delivers a lot of information about incidents. It has a very light sensor that will never pu...
Is Crowdstrike Falcon better than Trend Micro Deep Security?
I like that Crowdstrike allows me to easily correlate data between my firewalls. What’s most useful for my needs is t...
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Also Known As

Cyvera, Cortex XDR, Palo Alto Networks Traps
CrowdStrike Falcon XDR, CrowdStrike Falcon Threat Intelligence, CrowdStrike Identity Protection, CrowdStrike Falcon Surface, CrowdStrike Falcon Platform
NetIQ Access Governance Suite, Novell Access Governance Suite
 

Overview

 

Sample Customers

CBI Health Group, University Honda, VakifBank
Information Not Available
Western & Southern Financial Group
Find out what your peers are saying about CrowdStrike Falcon vs. OpenText Identity Governance and other solutions. Updated: April 2025.
896,387 professionals have used our research since 2012.