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Concentrix vs West Holly comparison

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Concentrix
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
Customer Success Management (4th), IT Support Services (2nd)
West Holly
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
IVR Systems (9th)
 

Mindshare comparison

Concentrix and West Holly aren’t in the same category and serve different purposes. Concentrix is designed for IT Support Services and holds a mindshare of 19.5%, down 22.1% compared to last year.
West Holly, on the other hand, focuses on IVR Systems, holds 3.7% mindshare, up 2.4% since last year.
IT Support Services Market Share Distribution
ProductMarket Share (%)
Concentrix19.5%
Tech Mahindra Service Desk19.3%
DXC Service Desk Services15.5%
Other45.7%
IT Support Services
IVR Systems Market Share Distribution
ProductMarket Share (%)
West Holly3.7%
Cisco Unified Contact Center Express16.5%
Nuance IVR13.2%
Other66.6%
IVR Systems
 

Top Industries

By visitors reading reviews
Manufacturing Company
12%
Comms Service Provider
10%
Financial Services Firm
10%
University
10%
No data available
 

Also Known As

Convergys, ServiceSource
Holly
 

Overview

 

Sample Customers

DIRECTV
Ochsner Medical Center, Western Union, Utah Spine Care, Stanford Health Care, Vanderbilt Medical Center