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ConnectWise RMM vs VMware vCenter comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.2
ConnectWise RMM boosts MSP growth by enhancing efficiency, reducing labor costs, and optimizing resources, leading to increased focus on clients.
Sentiment score
3.5
VMware vCenter provides significant ROI by cutting costs on nodes, management, power, and enhancing scalability, security, and continuity.
It saves probably more than 50% of the time that would have been required, likely around 75%.
Manager, Technical Team at Expert It Solutions Alberta
 

Customer Service

Sentiment score
8.1
ConnectWise RMM offers 24/7 effective support via multiple channels, ensuring prompt resolution of issues with knowledgeable communication.
Sentiment score
6.5
VMware vCenter customer service is praised for responsiveness but criticized for slow responses and difficulties in technical issue escalation.
The customer support for ConnectWise RMM is very useful, very straightforward, and very responsive.
System Administrator at a computer software company with 11-50 employees
I rate their support and customer service with ConnectWise as good, as their support team is quick to answer chat requests.
Manager, Technical Team at Expert It Solutions Alberta
If I need any assistance, I go onto our guide portal.
Project Engineer at Moksh Tech
VMware vCenter manages high availability effectively.
IT Infrastructure And Architect Specialist at Cmit
The technical support is good.
Manager Tech. & Support (Information Technology) at Texitech
 

Scalability Issues

Sentiment score
8.4
ConnectWise RMM scales efficiently with SaaS flexibility, easily handling large endpoints and data, ideal for businesses of all sizes.
Sentiment score
8.4
VMware vCenter is highly scalable, supporting enterprises with robust resource allocation and surpassing competitors like Nutanix.
The scalability of ConnectWise RMM is very good; I can upgrade my licenses or get a higher number of licenses for more devices as I grow very easily and without issues.
System Administrator at a computer software company with 11-50 employees
I measure the scalability by the number of clients, the number of devices and users, and the amount of information that ConnectWise can process is quite amazing.
Project Engineer at Moksh Tech
On a scale of one to ten, I would rate its scalability as ten.
IT Manager at Synergy Computers
The solution is completely scalable as we can increase any host with great simplicity.
IT Infrastructure And Architect Specialist at Cmit
The scalability is good in vCenter.
Manager Tech. & Support (Information Technology) at Texitech
 

Stability Issues

Sentiment score
8.7
ConnectWise RMM is highly stable, requiring minimal maintenance, with users rarely facing issues, ensuring reliable long-term performance.
Sentiment score
5.8
VMware vCenter is praised for reliability and stability, with excellent support, despite occasional compatibility and log concerns.
ConnectWise RMM has been quite stable for the last eight months.
Project Engineer at Moksh Tech
Nothing has been reported to me about VMware vCenter till now because I have around eighteen members who are operating it, and none of them have reported any issues.
Manager Data Centre at a consultancy with 51-200 employees
We have not faced any issues after upgrading VMware vCenter, whether on the vCenter or any host.
IT Infrastructure And Architect Specialist at Cmit
 

Room For Improvement

ConnectWise RMM lacks integration, offers limited dashboard customization, and is perceived as reactive, raising concerns about alignment with user needs.
VMware vCenter users face high costs and licensing complexity, desiring flexible pricing and technical improvements post-Broadcom acquisition.
We always have problems where we can't log into it, so we have to use the web version.
Project Engineer at Moksh Tech
The pricing for ConnectWise RMM is reasonable.
Manager, Technical Team at Expert It Solutions Alberta
If they had separate pricing for each module, organizations could purchase only the modules they need, and the price would lower.
Manager Data Centre at a consultancy with 51-200 employees
The licensing model has shifted, leading to higher costs, particularly for smaller organizations.
IT Manager at Synergy Computers
The license cost has increased significantly, which is the primary negative aspect of VMware vCenter.
IT Infrastructure And Architect Specialist at Cmit
 

Setup Cost

ConnectWise RMM offers flexible, competitive pricing with cost-efficient licensing, starting at $2.50 per endpoint monthly, and exceptional support.
VMware vCenter's high costs and licensing changes pose challenges, especially for smaller businesses, amid Broadcom's potential pricing impact.
My experience with pricing, setup cost, and licensing was very smooth.
System Administrator at a computer software company with 11-50 employees
The licensing model now requires purchasing 96-core solutions, even if fewer cores are needed, adding to the cost burden.
IT Manager at Synergy Computers
 

Valuable Features

ConnectWise RMM offers integration, automation, patch management, remote access, and NOC services, enhancing visibility, security updates, and IT streamlining.
VMware vCenter provides centralized management, high availability, seamless migration, scalability, and integration with NSX T and vSAN for operational efficiency.
Automated patch management in ConnectWise RMM has made everything streamlined, allowing me to concentrate on more important tasks.
Project Engineer at Moksh Tech
The ability to do deployments through ConnectWise RMM's scripting features allows us to deploy new software or monitor the status of antivirus or system protection software, presenting another measurable benefit for us regarding ROI.
Manager, Technical Team at Expert It Solutions Alberta
ConnectWise RMM has had huge benefits for me in terms of being able to proactively and reactively resolve issues on all of my machines and helping my end users get their tasks done faster.
System Administrator at a computer software company with 11-50 employees
High availability is employed so if an ESXi server is down, the VM is supported on another ESXi on other servers.
System Engineer at TARGET Integrated Systems
The high availability feature is particularly valuable when a host goes down or experiences high usage, as it automatically migrates VMs to other hosts to balance performance.
IT Infrastructure And Architect Specialist at Cmit
In vCenter, I can easily manage storage and move it from one server to another, which is beneficial for the environment.
Manager Tech. & Support (Information Technology) at Texitech
 

Categories and Ranking

ConnectWise RMM
Ranking in Server Monitoring
16th
Average Rating
8.6
Reviews Sentiment
7.8
Number of Reviews
8
Ranking in other categories
Network Monitoring Software (54th), IT Infrastructure Monitoring (45th), Cloud Monitoring Software (31st), IT Alerting and Incident Management (16th), Remote Monitoring and Management (RMM) (7th), Patch Management (16th), Unified Endpoint Management (UEM) (16th)
VMware vCenter
Ranking in Server Monitoring
7th
Average Rating
8.6
Reviews Sentiment
6.5
Number of Reviews
38
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of August 2026, in the Server Monitoring category, the mindshare of ConnectWise RMM is 1.9%, up from 0.2% compared to the previous year. The mindshare of VMware vCenter is 2.0%, up from 0.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Server Monitoring Mindshare Distribution
ProductMindshare (%)
VMware vCenter2.0%
ConnectWise RMM1.9%
Other96.1%
Server Monitoring
 

Featured Reviews

Faiz Fortune - PeerSpot reviewer
Project Engineer at Moksh Tech
Automated monitoring has streamlined time tracking and project management across all clients
I think the most valuable feature of ConnectWise RMM is scheduling my time with clients and capturing my times with them. Time management is key for my workflow. It helps with keeping track of all our clients and all the devices, so ConnectWise RMM has been quite helpful in managing my IT environment overall. Automated patch management in ConnectWise RMM has made everything streamlined, allowing me to concentrate on more important tasks. I can run my automations and ensure that they go through every server, every cloud infrastructure, and every client. I've observed that with ConnectWise RMM, capturing my times used to be quite an issue when working with overseas countries, but now it's much easier, and I can monitor everything I'm doing in real-time.
VinayKumar7 - PeerSpot reviewer
Manager Data Centre at a consultancy with 51-200 employees
Centralized control has improved data center virtualization and streamlined DC DR replication
The pricing of VMware vCenter is high. What was earlier, before it was acquired by Broadcom, was different. Now, Broadcom has acquired it, and the earlier arrangement was that we used to bundle the license and purchase it according to our choice. Now, they bundle it with vSAN, which many organizations may not use. Although we purchase it along with the bundled license, we pay for something which is of no use to us because we have our own storage. If they had separate pricing for each module, organizations could purchase only the modules they need, and the price would lower. For smaller organizations, this can become a huge cost issue. For larger organizations, there is no issue, but for medium-sized organizations, they have to shell out a lot.
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Top Industries

By visitors reading reviews
Construction Company
14%
Outsourcing Company
9%
Comms Service Provider
9%
Performing Arts
8%
Outsourcing Company
18%
Financial Services Firm
10%
Construction Company
9%
Marketing Services Firm
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business7
Midsize Enterprise1
By reviewers
Company SizeCount
Small Business16
Midsize Enterprise5
Large Enterprise18
 

Questions from the Community

What is your experience regarding pricing and costs for Continuum Command?
My experience with pricing, setup cost, and licensing was very smooth; I quickly got a quote from a ConnectWise account manager and was able to proceed with signing the contract and getting the sol...
What needs improvement with Continuum Command?
I have not noticed any limitations or pain points so far.
What is your primary use case for Continuum Command?
I have been using ConnectWise RMM for about a year and a few months now, and I am also getting Bitdefender GravityZone EDR licenses through ConnectWise directly through a partnership. I use Connect...
What is your experience regarding pricing and costs for VMware vCenter?
The initial package for VMware vCenter is not less than $10,000, which can be prohibitive for smaller organizations. The licensing model now requires purchasing 96-core solutions, even if fewer cor...
What needs improvement with VMware vCenter?
The pricing of VMware vCenter is high. What was earlier, before it was acquired by Broadcom, was different. Now, Broadcom has acquired it, and the earlier arrangement was that we used to bundle the...
What is your primary use case for VMware vCenter?
My main use case for VMware vCenter is mainly for virtualization and what we call DCDR replication. I can say we are not using all the features. Our main aim is only that we are using it for virtua...
 

Also Known As

Continuum Command, Continuum RMM
No data available
 

Overview

 

Sample Customers

Frontier Business Products, Itek Systems Management, ZLan, Karpel, MySherpa, Arvig, CCSI, Leap Managed IT, eProsper, Pensar, Gordon Flesch, LeadingEdge, NSI, Server Sentry, Computer Consultants, Keystone IT Consulting, Ekaru, Epic Technologies, Rouse Consulting, Empower Information Systems, Computer Solutions Group, The Critical Update, Voice Smart Networks, CMIT Solutions, Preferred Communication Systems, G2 Tech Group, Pulse Business Solutions, Greystone Technology Group, Clare Computer Solutions, Evolve IT Australia
1. Amazon 2. Apple 3. ATT 4. Bank of America 5. Cisco Systems 6. CocaCola 7. Dell 8. ebay 9. Facebook 10. Google 11. HP 12. IBM 13. Intel 14. JPMorgan Chase 15. LinkedIn 16. Microsoft 17. Netflix 18. Oracle 19. PayPal 20. SAP 21. Siemens 22. Tesla 23. Toyota 24. Twitter 25. Visa 26. Walmart 27. WeWork 28. World Bank
Find out what your peers are saying about ConnectWise RMM vs. VMware vCenter and other solutions. Updated: August 2026.
909,725 professionals have used our research since 2012.