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ConnectWise RMM vs VMware vCenter comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.3
ConnectWise RMM enhances efficiency and IT management by automating tasks, reducing downtime, and enabling easy software deployment and remote access.
Sentiment score
4.8
VMware vCenter provides cost savings and efficiency by centralizing management, reducing labor and energy costs, and enhancing scalability.
It saves probably more than 50% of the time that would have been required, likely around 75%.
 

Customer Service

Sentiment score
8.3
ConnectWise RMM's support is praised for its 24/7 availability and expertise, though some experience remote communication issues.
Sentiment score
7.6
VMware vCenter support varies, with mixed responsiveness and expertise, praised resources, and cost concerns for non-premium users.
I rate their support and customer service with ConnectWise as good, as their support team is quick to answer chat requests.
VMware vCenter manages high availability effectively.
The technical support is good.
 

Scalability Issues

Sentiment score
8.2
ConnectWise RMM offers scalable SaaS solutions, efficiently managing diverse environments and thousands of endpoints for flexible client requirements.
Sentiment score
8.5
VMware vCenter excels in scalability, suitable for all business sizes, with high ratings and efficient automated management capabilities.
On a scale of one to ten, I would rate its scalability as ten.
The scalability is good in vCenter.
The solution is completely scalable as we can increase any host with great simplicity.
 

Stability Issues

Sentiment score
9.1
ConnectWise RMM is highly praised for stability, with reliable agents and minimal maintenance, often rated ten out of ten.
Sentiment score
5.1
VMware vCenter is praised for stability, reliability, and ecosystem support, with minor issues quickly resolved by effective support.
We have not faced any issues after upgrading VMware vCenter, whether on the vCenter or any host.
 

Room For Improvement

ConnectWise RMM needs better automation, customizable dashboards, and improved query flexibility, with reasonable pricing but room for enhancement.
VMware vCenter struggles with high costs, complex licensing, limited features, and demands for better scalability, automation, and integration.
The pricing for ConnectWise RMM is reasonable.
The licensing model has shifted, leading to higher costs, particularly for smaller organizations.
The license cost has increased significantly, which is the primary negative aspect of VMware vCenter.
Better redundancy options can be achieved by using multiple vCenter machines.
 

Setup Cost

ConnectWise RMM provides flexible pricing, with costs starting at $2.50 per endpoint, including valuable NOC and help desk services.
VMware vCenter's high costs and complex licensing may increase with Broadcom's subscription model, impacting smaller businesses significantly.
The licensing model now requires purchasing 96-core solutions, even if fewer cores are needed, adding to the cost burden.
 

Valuable Features

ConnectWise RMM enhances efficiency with robust patch management, remote access, automation, and intuitive integration for comprehensive network visibility.
VMware vCenter provides centralized management, high availability, seamless migration, and efficient virtualization for improved infrastructure management and reduced costs.
The ability to do deployments through ConnectWise RMM's scripting features allows us to deploy new software or monitor the status of antivirus or system protection software, presenting another measurable benefit for us regarding ROI.
High availability is employed so if an ESXi server is down, the VM is supported on another ESXi on other servers.
The high availability feature is particularly valuable when a host goes down or experiences high usage, as it automatically migrates VMs to other hosts to balance performance.
VMware vCenter is excellent for managing and monitoring hypervisors, specifically with features like live migration, storage vMotion, and host vMotion.
 

Categories and Ranking

ConnectWise RMM
Ranking in Server Monitoring
21st
Average Rating
8.0
Reviews Sentiment
8.2
Number of Reviews
6
Ranking in other categories
Network Monitoring Software (66th), IT Infrastructure Monitoring (49th), Cloud Monitoring Software (36th), IT Alerting and Incident Management (15th), Remote Monitoring and Management (RMM) (7th), Patch Management (25th), Unified Endpoint Management (UEM) (17th)
VMware vCenter
Ranking in Server Monitoring
3rd
Average Rating
8.6
Reviews Sentiment
6.6
Number of Reviews
37
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of October 2025, in the Server Monitoring category, the mindshare of ConnectWise RMM is 0.2%, up from 0.2% compared to the previous year. The mindshare of VMware vCenter is 1.0%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Server Monitoring Market Share Distribution
ProductMarket Share (%)
VMware vCenter1.0%
ConnectWise RMM0.2%
Other98.8%
Server Monitoring
 

Featured Reviews

JonMcWilliams - PeerSpot reviewer
An agent-based solution that monitors and manages various networks but lacks support
Once you've established the client in the RMM tool, you create the site. Setting up the site can be a bit onerous because of the recent changes, which we need to learn. However, once it's set up, deploying the agent is extremely simple and straightforward. It's as easy as using a URL that people can visit, which will automatically determine the environment and download the necessary components. The initial setup can be somewhat challenging. If it's a new site, it'll probably take me about an hour to set it up. It's a matter of getting familiar with the process. As far as deploying the agents to the individual endpoints is concerned, that's literally minutes. Customers can do that themselves. A few of us can do set up the initial site. Anyone can handle the agents deployment. In our case, it's quite doable even by sending the URL to the customer.
Hoang Long Nguyen - PeerSpot reviewer
Automation and technical support impress with seamless migration and high availability management
We are in the process of implementing Zerto, which is currently in the purchase order phase. While we haven't fully implemented it yet, we have completed the POC. We use VMware vCenter and ESXi. The solution manages high availability effectively, with excellent automation for migration and patch management. The support is good, though the recent license change after the Broadcom acquisition has significantly increased costs. Patch management is controllable and can be managed individually, with automatic downloads available. We use it primarily for managing hosts and updates, without any integration. The performance is excellent, running very smoothly. I rate VMware vCenter a 9 out of 10.
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Top Industries

By visitors reading reviews
Performing Arts
13%
Computer Software Company
11%
Comms Service Provider
10%
Educational Organization
8%
Computer Software Company
15%
Manufacturing Company
11%
Financial Services Firm
9%
Comms Service Provider
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business15
Midsize Enterprise5
Large Enterprise18
 

Questions from the Community

What is your experience regarding pricing and costs for Continuum Command?
There are different subscriptions available for ConnectWise RMM that you can choose from. Essentially, our endpoint costs around two dollars and fifty cents per endpoint per month. If we opt for a ...
What needs improvement with Continuum Command?
The pricing for ConnectWise RMM is reasonable, and I feel that we're getting good value for the dollars that we're spending even though I don't have anything to compare it against.
What is your primary use case for Continuum Command?
As an MSP, we utilize ConnectWise RMM for the management of our client environment.
What do you like most about VMware vCenter?
The filtering capabilities also enhance scalability by optimizing resource allocation.
What is your experience regarding pricing and costs for VMware vCenter?
The initial package for VMware vCenter is not less than $10,000, which can be prohibitive for smaller organizations. The licensing model now requires purchasing 96-core solutions, even if fewer cor...
What needs improvement with VMware vCenter?
The main concern is the license change following the sale to Broadcom. The license cost has increased significantly, which is the primary negative aspect of VMware vCenter. While technical support ...
 

Also Known As

Continuum Command, Continuum RMM
No data available
 

Overview

 

Sample Customers

Frontier Business Products, Itek Systems Management, ZLan, Karpel, MySherpa, Arvig, CCSI, Leap Managed IT, eProsper, Pensar, Gordon Flesch, LeadingEdge, NSI, Server Sentry, Computer Consultants, Keystone IT Consulting, Ekaru, Epic Technologies, Rouse Consulting, Empower Information Systems, Computer Solutions Group, The Critical Update, Voice Smart Networks, CMIT Solutions, Preferred Communication Systems, G2 Tech Group, Pulse Business Solutions, Greystone Technology Group, Clare Computer Solutions, Evolve IT Australia
1. Amazon 2. Apple 3. ATT 4. Bank of America 5. Cisco Systems 6. CocaCola 7. Dell 8. ebay 9. Facebook 10. Google 11. HP 12. IBM 13. Intel 14. JPMorgan Chase 15. LinkedIn 16. Microsoft 17. Netflix 18. Oracle 19. PayPal 20. SAP 21. Siemens 22. Tesla 23. Toyota 24. Twitter 25. Visa 26. Walmart 27. WeWork 28. World Bank
Find out what your peers are saying about Zabbix, ServiceNow, Broadcom and others in Server Monitoring. Updated: September 2025.
869,566 professionals have used our research since 2012.