Try our new research platform with insights from 80,000+ expert users

ConnectWise RMM vs Microsoft Windows Server Update Services comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.3
ConnectWise RMM enhances efficiency and IT management by automating tasks, reducing downtime, and enabling easy software deployment and remote access.
Sentiment score
3.8
Microsoft Windows Server Update Services offers cost-effective automation and patch management, centralizing updates to reduce crashes and download traffic.
It saves probably more than 50% of the time that would have been required, likely around 75%.
Manager, Technical Team at Expert It Solutions Alberta
If they have some bundle options to pay less for more, we will get it and use it.
Senior Oracle DBA at a financial services firm with 11-50 employees
 

Customer Service

Sentiment score
8.3
ConnectWise RMM's support is praised for its 24/7 availability and expertise, though some experience remote communication issues.
Sentiment score
4.5
Microsoft Windows Server Update Services support is mixed, with praise for premium help but concerns over wait times and organization.
I rate their support and customer service with ConnectWise as good, as their support team is quick to answer chat requests.
Manager, Technical Team at Expert It Solutions Alberta
Microsoft Update provides one of the worst support experiences among all tech companies that I have experienced.
Lead - Technical Services at Impetus
When you pay for the support, you are guaranteed resolution, and I don't think anybody else does that.
IT Manager at Handi Quilter, Inc.
There was a time when contacting the support agency was more straightforward.
Network Architect at a construction company with 51-200 employees
 

Scalability Issues

Sentiment score
8.2
ConnectWise RMM offers scalable SaaS solutions, efficiently managing diverse environments and thousands of endpoints for flexible client requirements.
Sentiment score
5.7
Microsoft Windows Server Update Services is praised for scalability and flexibility, though some note performance issues in large-scale environments.
 

Stability Issues

Sentiment score
9.1
ConnectWise RMM is highly praised for stability, with reliable agents and minimal maintenance, often rated ten out of ten.
Sentiment score
4.9
Microsoft Windows Server Update Services is highly reliable with minimal bugs, supporting various setups effectively and requiring low maintenance.
When we schedule our updates, it works, and that's it—nothing irregular or different than what was expected.
Senior Oracle DBA at a financial services firm with 11-50 employees
 

Room For Improvement

ConnectWise RMM needs better automation, customizable dashboards, and improved query flexibility, with reasonable pricing but room for enhancement.
Microsoft Windows Server Update Services needs UI improvements, enhanced integration, better client support, and efficient updates to reduce disruptions.
The pricing for ConnectWise RMM is reasonable.
Manager, Technical Team at Expert It Solutions Alberta
The speed of it is quite painfully slow, so there's not a lot you can do to get Microsoft Windows Server Update Services to work under stress.
IT Manager at Handi Quilter, Inc.
I would like the updates to be less often and more rarely because they have a high impact on our team.
Senior Oracle DBA at a financial services firm with 11-50 employees
 

Setup Cost

ConnectWise RMM provides flexible pricing, with costs starting at $2.50 per endpoint, including valuable NOC and help desk services.
Windows Server Update Services is included with Windows Server, offering varied pricing, with differing costs based on licensing models.
It's a free service.
Lead - Technical Services at Impetus
It's free.
Network Architect at a construction company with 51-200 employees
 

Valuable Features

ConnectWise RMM enhances efficiency with robust patch management, remote access, automation, and intuitive integration for comprehensive network visibility.
Microsoft Windows Server Update Services offers efficient, centralized update management with scalability, AD integration, cost-effectiveness, and selective patch downloads.
The ability to do deployments through ConnectWise RMM's scripting features allows us to deploy new software or monitor the status of antivirus or system protection software, presenting another measurable benefit for us regarding ROI.
Manager, Technical Team at Expert It Solutions Alberta
The ease of use and efficient reporting contribute significantly to my overall productivity.
Lead - Technical Services at Impetus
The most valuable feature of Microsoft Windows Server Update Services is the update for Microsoft Windows Server.
Senior Oracle DBA at a financial services firm with 11-50 employees
Patch management is indeed valuable, however, the process to achieve it could be improved.
Network Architect at a construction company with 51-200 employees
 

Categories and Ranking

ConnectWise RMM
Ranking in Patch Management
23rd
Average Rating
8.2
Reviews Sentiment
8.2
Number of Reviews
6
Ranking in other categories
Network Monitoring Software (67th), Server Monitoring (22nd), IT Infrastructure Monitoring (48th), Cloud Monitoring Software (38th), IT Alerting and Incident Management (15th), Remote Monitoring and Management (RMM) (6th), Unified Endpoint Management (UEM) (19th)
Microsoft Windows Server Up...
Ranking in Patch Management
3rd
Average Rating
7.8
Reviews Sentiment
6.0
Number of Reviews
52
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of January 2026, in the Patch Management category, the mindshare of ConnectWise RMM is 2.3%, up from 0.6% compared to the previous year. The mindshare of Microsoft Windows Server Update Services is 4.5%, down from 7.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Patch Management Market Share Distribution
ProductMarket Share (%)
Microsoft Windows Server Update Services4.5%
ConnectWise RMM2.3%
Other93.2%
Patch Management
 

Featured Reviews

DH
Manager, Technical Team at Expert It Solutions Alberta
Automation tools improve management efficiency, though migration process is time-consuming and support could be more knowledgeable
The best features of ConnectWise RMM are the automation tools that they've included, which are quite good, enabling us to mass manage systems, schedule scripts, etc. We use some of the probe features in ConnectWise RMM that do network discovery and monitoring capabilities. ConnectWise RMM helps our team maintain network visibility and proactively address potential issues since the product works effectively at unknown device discovery, making it better than sending someone to the site for a manual discovery. ConnectWise RMM helps in automating security updates and maintaining endpoint security. We appreciate that their NOC team does evaluations on the security updates, allowing us to free up our time and making it a huge timesaver for us. The ability to do deployments through ConnectWise RMM's scripting features allows us to deploy new software or monitor the status of antivirus or system protection software, presenting another measurable benefit for us regarding ROI.
NN
IT Manager at Handi Quilter, Inc.
Experience with update service shows need for reliability, but support excels
I wouldn't say any of the update services have great features. The only real advantage I have for having Microsoft Windows Server Update Services is if I know or have been informed of a bad update that's causing software conflicts, I can stop it. But I do not depend on Microsoft Windows Server Update Services to keep my machines updated because the failure rates are too high. I have other tools for reporting and inventory capabilities. The inventory tool and the entire backend of Microsoft Windows Server Update Services is poorly coded. It's not very reliable, so you can tell when dealing with bad code, and it may work one day but may not work another. So I had to stop using it because I need something that's reliable, therefore I use other tools for that information. In a pinch, you can use Microsoft Windows Server Update Services tools, but for the most part, they're not reliable enough. I don't believe I've seen any improvement on bandwidth optimization or deployment speed from Microsoft Windows Server Update Services. In fact, the only real improvement comes directly from Microsoft because they stagger the updates. So that helps, but having Microsoft Windows Server Update Services on-premise does not provide any real benefit. Its pricing is just all-inclusive. I don't think about it that way. If somebody tried to sell me Microsoft Windows Server Update Services, I would probably reject it. It's a tool that we have, so we use it, but if I were to pay extra for it, I would say it's not worth it. Some of the main differences between Microsoft Windows Server Update Services and the other tools are that WSUS's backend is based on IIS, which is not a very reliable host method. You're going to have problems getting Microsoft Windows Server Update Services to run when you have a large organization. The speed of it is quite painfully slow, so there's not a lot you can do to get Microsoft Windows Server Update Services to work under stress. The other tools just work. I can tell you what services are running on each of my machines and can stop or restart services. I can inventory the software they have on them with multiple tools, so I know what software is on our machines. I don't have to rely on a tool that works when it wants to and requires so much maintenance to keep it going. Microsoft Windows Server Update Services is only to green check updates that I know are fine, but obviously, it could save me in a pinch if something went wrong.
report
Use our free recommendation engine to learn which Patch Management solutions are best for your needs.
879,711 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Performing Arts
14%
Comms Service Provider
10%
Computer Software Company
10%
Outsourcing Company
9%
Computer Software Company
9%
Financial Services Firm
9%
Manufacturing Company
8%
Government
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business23
Midsize Enterprise6
Large Enterprise23
 

Questions from the Community

What is your experience regarding pricing and costs for Continuum Command?
There are different subscriptions available for ConnectWise RMM that you can choose from. Essentially, our endpoint costs around two dollars and fifty cents per endpoint per month. If we opt for a ...
What needs improvement with Continuum Command?
The pricing for ConnectWise RMM is reasonable, and I feel that we're getting good value for the dollars that we're spending even though I don't have anything to compare it against.
What is your primary use case for Continuum Command?
As an MSP, we utilize ConnectWise RMM for the management of our client environment.
What is your experience regarding pricing and costs for Microsoft Windows Server Update Services?
I don't know all details about pricing for Microsoft Windows Server Update Services, so I can't answer this question.
What needs improvement with Microsoft Windows Server Update Services?
I think that an area of Microsoft Windows Server Update Services that could be improved is to make these updates less often and more rarely than now, because we have to do these updates once a mont...
 

Also Known As

Continuum Command, Continuum RMM
Windows Server Update Services, Microsoft WSUS, WSUS, Microsoft Software Update Services, Software Update Services, Microsoft SUS, SUS, MS Windows Server Update Services
 

Overview

 

Sample Customers

Frontier Business Products, Itek Systems Management, ZLan, Karpel, MySherpa, Arvig, CCSI, Leap Managed IT, eProsper, Pensar, Gordon Flesch, LeadingEdge, NSI, Server Sentry, Computer Consultants, Keystone IT Consulting, Ekaru, Epic Technologies, Rouse Consulting, Empower Information Systems, Computer Solutions Group, The Critical Update, Voice Smart Networks, CMIT Solutions, Preferred Communication Systems, G2 Tech Group, Pulse Business Solutions, Greystone Technology Group, Clare Computer Solutions, Evolve IT Australia
Information Not Available
Find out what your peers are saying about ConnectWise RMM vs. Microsoft Windows Server Update Services and other solutions. Updated: December 2025.
879,711 professionals have used our research since 2012.