Conga Contract Lifecycle Management (CLM) vs Salesforce Commerce Cloud comparison

The compared Conga and Salesforce solutions aren't in the same category. Conga is ranked #1 in CMS , with an average rating of 7.7, and holds a 3.9% mindshare in the category. Salesforce is ranked #2 in P , with an average rating of 8.2, and holds a 4.1% mindshare. Additionally, 96% of Conga users are willing to recommend the solution, compared to 90% of Salesforce users who would recommend it.

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Conga Contract Lifecycle Management (CLM) and Salesforce Commerce Cloud based on real PeerSpot user reviews.

Find out what your peers are saying about Conga, Ironclad, Docusign and others in Contract Management Software.

To learn more, read our detailed Conga Contract Lifecycle Management (CLM) vs. GEP SMART Report (Updated: April 2026).

Buyer's Guide

Conga Contract Lifecycle Management (CLM) vs. GEP SMART

April 2026

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Helped 899,204 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Automation Anywhere

Mindshare comparison

Contract Management Software Mindshare Distribution
Product	Mindshare (%)
Conga Contract Lifecycle Management (CLM)	3.9%
DocuSign CLM	5.7%
Agiloft Contract Lifecycle Managment (CLM)	5.7%
Other	84.7%

Contract Management Software

eCommerce Platforms Mindshare Distribution
Product	Mindshare (%)
Salesforce Commerce Cloud	4.1%
Adobe Commerce	6.2%
SAP Commerce Cloud	4.8%
Other	84.9%

eCommerce Platforms

Featured Reviews

Venkat Sivaprakash

Management Consultant at Accenture

Has significantly improved document-driven workflows and reduced processing time across finance and HR functions

Automation Anywhere has evolved significantly and upgraded itself to provide agentic AI and AI-based automation solutions for document automation. The product has matured considerably over time. We can create workflows that can call an API. We can include prompts in particular workflows for ChatGPT-related functions, connecting to an LLM and RAG to perform tasks. For document automation, modern features are available to train documents, ensuring high accuracy and repeatability over time. The system is very easy to use. I recently completed a course in document automation, typically designed for people involved in coding and technical aspects. Though I understand coding comprehensively, I don't do actual coding. The course was very accessible. Currently, extensive coding isn't necessary due to the hybrid model incorporating GenAI aspects, low-code, no-code capabilities, APIs, and numerous pre-built objects in Automation Anywhere. The features include GenAI-driven prompting methods and workflow creation capabilities. In these workflows, we can create decision boxes and call APIs without coding. We simply pull objects, drop them, connect them, and add minimal coding when needed. The most crucial aspect isn't coding but rather sizing the automation and fleshing out the details. Automation Co-pilot takes notes and performs automated analysis. It can extract details from videos, summarize conversations, and provide detailed information. During calls, it identifies instructions and performs tasks such as preparing reports and reconciliation. Automation Anywhere can also connect with Microsoft Co-pilot. Through Co-pilot, real-time operations can be executed, allowing direct interaction between vendors and automation through this component.

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Sakshi Thakur

Senior Manager at a legal firm with 1,001-5,000 employees

Automation has transformed complex contract lifecycles and now supports high-volume workflows

The only drawback of Conga Contract Lifecycle Management (CLM) is that it does not work for small-scale business areas because I have implemented it for one customer with four or five pages of templates and three to four record types. For that small business, Conga Contract Lifecycle Management (CLM) does not work well because it is a bit complicated. Sometimes all customers need is a click of a button to go in and do things, and Conga Contract Lifecycle Management (CLM) is a bit complicated for such kinds of businesses. There are definitely areas where Conga Contract Lifecycle Management (CLM) could be easier to use for smaller businesses, particularly making processes more streamlined and user-friendly.

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Deena Dayalan K

Global Leader Application Operations & Operational Excellence at a manufacturing company with 10,001+ employees

Unified commerce platform has streamlined direct sales and integrated promotions and billing

One of the most valuable features in Salesforce Commerce Cloud is that it helps me avoid storing credit card information, with a vault function taken care of. Salesforce provides this vault feature, enabling me to bill my D2C customers directly and also feeding data into my Marketing Cloud and Services Cloud. For visibility features in Salesforce Commerce Cloud, I might need to schedule a separate meeting as I can only share certain levels of information. Experience-wise, it is very good; the platform helps identify promotional opportunities and integrates well with Salesforce's Trade Promotion Management. The main benefits Salesforce Commerce Cloud provides are significant process improvements. If we did not have it, I would need to establish a separate D2C portal such as Magento Commerce and integrate with Salesforce for some data. Having Salesforce Commerce Cloud is essential as it integrates very quickly and is part of the entire ecosystem.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Workbench, which is a development tool, is very friendly. It is complete. Compared to Power Automate, Automation Anywhere is much more comprehensive and easy to understand."

"Automation Anywhere has positively impacted my organization by saving millions of dollars over the past several years since we implemented it, along with saving a lot of hours, achieving a lot of ROI, realizing a lot of value, and significantly reducing urgency and stress."

"We have been able to take resources that have been doing manual work and putting them into more productive work."

"This solution has helped us in several ways, the first of which is scheduling processes."

"There is one user registration process in one application where there is no API which has been published by that framework. This is a very proprietary in one application by a third-party. So, there was a help desk, and whenever a call went to the help desk, they had a front-end where they created these user registrations. Now, this is completely automated for all employees who are onboarded. We receive the data, it is put it into Excel, and from Excel, it will update it into the particular tool where the registration happens."

"In Automation Anywhere we liked the drag-and-drop and easily stitching the recording of mouse control and keyboard controls."

"You do not need to have IT skills. I come from a finance background, so I can attest to the fact that you do not need IT skills to use Automation Anywhere to leverage it on your teams."

"UI and document automation are two features I like. Document automation is helpful because it simplifies extracting and putting data into different ERP systems. I have three or four use cases for document automation. I also like the recorder objects feature, which was called object learning in the previous version, and screen scraping."

More Automation Anywhere pros

"Conga Contract Lifecycle Management (CLM) positively impacted my organization because we did not have to manually enter customer details such as their name, where they work, or their address."

"The best features that Conga Contract Lifecycle Management (CLM) offers in my experience include the tight integration with Salesforce as the CRM of choice that attracted us to it, and the e-signature feature was very useful as it used the backbone of Adobe to support us."

"The best feature Conga Contract Lifecycle Management (CLM) offers is its reliability, which is more dependable compared to Conga Composer, and this main feature allows us to arrange things with more conditions."

"By using Conga Contract Lifecycle Management (CLM), the time it takes to manage a contract, from contract creation to signature, is significantly reduced."

"Conga Contract Lifecycle Management (CLM) has positively impacted my organization because I can store the terms and conditions between the two parties in the template, and I can share product-related data with the two parties to store prices and other relevant information."

"Overall, Conga Contract Lifecycle Management (CLM) helped streamline contract creation, approval, execution, and renewal processes while reducing manual effort and improving compliance."

"Because of these processes, the customer can send out thousands of contracts in one go instead of creating them and having a lot of people appointed to do this job, and it is a one-person job now."

"Conga Contract Lifecycle Management (CLM) has positively impacted my organization by reducing team time and enhancing the quality of documents I share with customers, allowing me to make changes in quotes and orders with just one click."

More Conga Contract Lifecycle Management (CLM) pros

"Salesforce Commerce Cloud is the best option for enterprise customers."

"It has a customizable checkout experience, customizable homepage, everything can be customized."

"The filters are very useful, and easy to customize. it's very easy to operate."

"The platform is capable of handling thousands of orders per hour and Demandware take care of the scalability and hosting infrastructure, so you do not have to worry about that."

"Stability-wise, I rate the solution a nine out of ten...Scalability-wise, I rate the solution a nine out of ten."

"The solution gives very detailed information to track the progress of the opportunities, like the status of the opportunity and for how long you’ve been in touch with the customer for this opportunity."

"The pipeline and lead management features are the most valuable."

"The development capabilities are very powerful, which is what my customers know and why they buy this product instead of something else."

More Salesforce Commerce Cloud pros

Cons

"The architecture and pro-code support for pro-code agents are areas that could use improvement, which they don't have currently."

"The debugger is also a weakness of the tool, forcing the developer to use error handling or message box to map errors. Few applications take more time for loading when integrated."

"The bot scaling process was painful, when you go beyond a few bots, and because we had stability issues. We had to work through the issues, and they took us a long time."

"I would wish for a greater focus on citizen development, which is a priority for our company."

"Initially, the implementation was tough."

"I have found that Automation Anywhere is prone to bugs in handling Excel. It breaks and gives vague error messages. I have had a lot of experience with that and learned that it is better to write a Python script instead of using Automation Anywhere's package when dealing with Excel because it is buggy and tends to break, unfortunately."

"It would be helpful if we could start running a process from a particular step."

"New versions keep coming up. The challenge for us is to have the downtime to do the migrations. This could be improved upon. We would like fewer version changes and upgrades happening to the application. While the downtime is not that much, depending on the business processes, there are times few critical processes are running on a daily or hourly basis. We would expect the downtime to be even less for them."

More Automation Anywhere cons

"Conga Contract Lifecycle Management (CLM) can be improved in terms of UI and functionality, as it needs to be more clean and polished."

"To improve Conga Contract Lifecycle Management (CLM), there are just a couple of things that need to be fixed."

"I chose a nine because sometimes I feel that opening Conga Composer feels a bit heavy, and occasionally I need to refer to additional documents to complete specific tasks, which is the only reason preventing a perfect score."

"Conga Contract Lifecycle Management (CLM) can be improved because implementation can be complex, and the loading process could be enhanced."

"Conga Contract Lifecycle Management (CLM) can be improved by making the configuration of approvals a little simpler."

"There were many bugs with Conga Contract Lifecycle Management (CLM) application that could be improved."

"One challenge is the initial setup and configuration, especially for complex workflows and approval hierarchies."

"Conga Contract Lifecycle Management (CLM) can sometimes feel slow, so I think additional strong real-time collaboration tools during negotiation and smoother integration with non-sales systems would also be helpful."

More Conga Contract Lifecycle Management (CLM) cons

"Salesforce Commerce Cloud should integrate more seamlessly with various systems, providing full order tracking from entry to delivery."

"People want to work in SFCC, but it is not very affordable."

"Needs better access to code and customizability of the solution."

"The performance of the solution has room for improvement. We sometimes experience some delays."

"This solution could be improved by providing additional artificial intelligence capabilities that are available out-of-the-box. It would be useful to have automatic forecasts using AI."

"Commerce Cloud is not cheap. You will not find a cost-effective solution with official systems integrators."

"As its code base is hidden, we have little scope for our own customization. We compulsorily have to go with the partners they have chosen."

"If you have followed the best practices you will not have a problem, however you are allowed to change the caching for different pages and that may cause a lot of problems with the performance."

More Salesforce Commerce Cloud cons

Pricing and Cost Advice

"Its price is competitive with all other products in the market."

"It costs up to $1,200 per license."

"I don't know exactly what the pricing schemes are for the product as this type of negotiation is not my responsibility, but I think the basic pricing comes to $15,000."

"The initial setup and licensing fees are high, and although it saves costs in the long run, reaching the break-even point can take at least six months."

"The cloud-based version comes at an increased cost, although our clients are happy with the new features and have not complained about the pricing."

"We have seen the tangible benefits of taking monotonous work off people's plates, creating capacity, and cost reductions."

"It's cheapest among the competition, although bargaining is a must."

"Their overall pricing falls in the middle of the market. Cost-wise, Automation Anywhere is quite expensive because of their analytics, IQ Bots, and MetaBots. For a standalone machine, the pricing is okay. When adding in the licensing for IQ Bots (or MetaBots), it can become quite costly."

More Automation Anywhere pricing and cost advice

Information not available

"The pricing is fairly reasonable."

"Initially when we installed Salesforce, we thought that it was a bit pricey, but I think for the value that we're getting, it’s suitable."

"I think price-wise, it's a little bit expensive. It can be made cheaper for smaller businesses. I understand that for larger businesses, it can be a payable amount. But for medium to smaller, it is kind of costly, and it might be difficult for them to pay."

"The licensing works on a per-user basis."

"Salesforce is not a cheap solution."

"The licensing of Salesforce Commerce Cloud is something that will depend on the customer's usability. For us as a company, we are in a position where we will be paying the premium for licensing. If we go to the customer who is seeking a B2C solution quickly, we will definitely look at the pricing when it comes to the user base and receive good discounts. Discount is something that depends on the volume and that is where we need to work on. It is a little sensitive market when it comes to licensing procurement. There are some good competitors."

"I don't know how much the solution costs per user, but I know it's our biggest cost in the company."

"I give the price of the solution a three out of ten."

More Salesforce Commerce Cloud pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Contract Management Software solutions are best for your needs.

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Top Industries

By visitors reading reviews

Financial Services Firm

17%

Manufacturing Company

12%

Construction Company

11%

Computer Software Company

17%

Manufacturing Company

12%

Financial Services Firm

Media Company

Financial Services Firm

13%

Computer Software Company

10%

Manufacturing Company

10%

Construction Company

10%

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	152
Midsize Enterprise	82
Large Enterprise	535

By reviewers
Company Size	Count
Small Business	12
Midsize Enterprise	4
Large Enterprise	20

By reviewers
Company Size	Count
Small Business	15
Midsize Enterprise	8
Large Enterprise	11

Questions from the Community

How good is Automation Anywhere for RPA processes?

It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is ver...

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How good is Automation Anywhere for RPA processes?

From my experience using AA tool, it depends on the applications that you want to automate, because there some applic...

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How good is Automation Anywhere for RPA processes?

It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.

See all answers

What is your experience regarding pricing and costs for Conga Contract Lifecycle Management (CLM)?

From my experience, the pricing and licensing for Conga Contract Lifecycle Management (CLM) feel more in line with an...

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What needs improvement with Conga Contract Lifecycle Management (CLM)?

Regarding what I would improve in Conga Contract Lifecycle Management (CLM), from my technical understanding, there i...

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What is your primary use case for Conga Contract Lifecycle Management (CLM)?

In our current project, we use Conga Contract Lifecycle Management (CLM) as a pricing model, and it is quite effectiv...

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What is your experience regarding pricing and costs for Salesforce Commerce Cloud?

I am not involved in the pricing or licensing details, so I cannot provide specific insights into the setup costs.

See all answers

What needs improvement with Salesforce Commerce Cloud?

If Salesforce Commerce Cloud could incorporate features such as Product Data Management and Customer Data Platform in...

See all answers

What is your primary use case for Salesforce Commerce Cloud?

Salesforce Commerce Cloud's main use case is D2C and B2C, focusing on direct-to-customers. Salesforce Commerce Cloud'...

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Comparisons

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Compared 13% of the time

Microsoft Power Automate vs Automation Anywhere

Compared 11% of the time

Blue Prism vs Automation Anywhere

Compared 7% of the time

WorkFusion vs Automation Anywhere

Compared 2% of the time

AutomationEdge vs Automation Anywhere

Compared 2% of the time

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IBM Sterling Configure, Price, Quote vs Conga Contract Lifecycle Management (CLM)

Compared 11% of the time

ConnectWise CPQ vs Conga Contract Lifecycle Management (CLM)

Compared 9% of the time

SirionLabs vs Conga Contract Lifecycle Management (CLM)

Compared 8% of the time

DealHub vs Conga Contract Lifecycle Management (CLM)

Compared 8% of the time

DocuSign CLM vs Conga Contract Lifecycle Management (CLM)

Compared 8% of the time

More Conga Contract Lifecycle Management (CLM) Competitors

Adobe Commerce vs Salesforce Commerce Cloud

Compared 17% of the time

SAP Commerce Cloud vs Salesforce Commerce Cloud

Compared 16% of the time

Shopify vs Salesforce Commerce Cloud

Compared 13% of the time

Aptos Retail vs Salesforce Commerce Cloud

Compared 5% of the time

Bigcommerce vs Salesforce Commerce Cloud

Compared 5% of the time

More Salesforce Commerce Cloud Competitors

Product Reports

Buyer's Guide

Automation Anywhere

June 2026

Download Automation Anywhere product report

Buyer's Guide

Conga Contract Lifecycle Management (CLM)

June 2026

Conga Contract Lifecycle Management (CLM) report

Download Conga Contract Lifecycle Management (CLM) product report

Buyer's Guide

Salesforce Commerce Cloud

May 2026

Download Salesforce Commerce Cloud product report

Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise, Agentic Process Automation System (Now Certified for WorkSpaces)

The Apttus Intelligent Cloud, Conga CLM AI

Demandware

Interactive Demo

Automation Anywhere

Demo not available

Conga

Demo not available

Salesforce

Overview

Automation Anywhere offers ease of use, robust system connectivity, and GenAI-driven document automation through a cloud-native platform, significantly enhancing productivity across multiple industries with advanced AI features.

Delivering a comprehensive suite of tools designed for easy integration and rapid deployment, Automation Anywhere drives efficiency by reducing costs and automating repetitive tasks. Its cloud-native platform supports broad industry adoption, including advanced AI features like process automation and Co-Pilot, streamlining complex workflows with minimal technical skills required. Users benefit from robust integration capabilities, which facilitate seamless interaction with multiple systems. However, there is room for improvement in areas such as user-friendliness for beginners, stability, flexible licensing, and enhanced OCR functionality. Organizations in sectors such as banking, finance, manufacturing, and healthcare gain from the improved operational efficiency and ROI Automation Anywhere offers.

What are the important features of Automation Anywhere?

Ease of Use: Simplifies automation tasks with a user-centric interface.
Robust Connectivity: Provides seamless integration with multiple systems.
GenAI-Driven Document Automation: Leverages AI to automate document management.
Process Automation & Co-Pilot: Enhances workflow automation with advanced AI.
Cloud-Native Platform: Enables rapid deployment and integration.

What benefits should be evaluated in reviews?

Time Savings: Automation drastically reduces manual processing time.
Cost Efficiency: Decreases overall operational costs by automating tasks.
Productivity Enhancement: Streamlines workflows with AI-driven tools.
Improved Integration: Enhances ability to work with multiple systems.
Scalability: Supports growth with a flexible cloud-native architecture.

In the insurance industry, Automation Anywhere is utilized for automating processes such as enrollment management and compliance checks. Its applications extend to supply chain management, financial transactions, and business performance monitoring across sectors like banking, finance, manufacturing, and healthcare, helping organizations to automate routine tasks, improve efficiency, and reduce costs.

Automation Anywhere

Apttus enhances sales and contract management by automating quote generation, pricing, and product configuration. Valued for its robust contract lifecycle management, it integrates seamlessly with ERP and CRM systems. Users report streamlined workflows, improved collaboration, and increased accuracy, boosting operational efficiency.

Conga

Salesforce Commerce Cloud offers frequent updates, ease of use, and robust personalization. It enhances the e-commerce experience with seamless integration, multi-currency and multi-language support, simplifying operations without needing extensive additional solutions.

Salesforce Commerce Cloud streamlines e-commerce operations by integrating with third-party systems and providing customizable processes. Despite its strengths in personalization and frequent updates, support enhancements and better ERP integration are needed. Challenges like data storage limits, complex customization, and a steep learning curve for new users highlight areas for improvement. AI features and improved marketing services could add value. It's mainly used for reporting, client onboarding, and B2B/B2C interactions, offering customizable pricing, billing integration, and omnichannel strategies.

What are the most important features?

Frequent Updates: Ensures the platform remains current.
Ease of Use: Simplifies e-commerce management.
Personalization: Offers robust customization capabilities.
Seamless Integration: Integrates smoothly with third-party systems.
Multi-currency and Multi-language Support: Facilitates international operations.

What benefits and ROI should users look for?

Process Improvement: Streamlines e-commerce operations.
Comprehensive Experience: Reduces the need for additional solutions.
Automation: Enhances marketing and reporting tasks.
Customization: Adapts to diverse business needs.
Scalability: Supports business growth with flexible features.

Salesforce Commerce Cloud is implemented across industries to optimize retail operations and enhance customer engagement. Retailers use it for lead management, opportunity tracking, and business intelligence. It's integral in forming omnichannel strategies and automating CRM and marketing tasks, ensuring efficient online retail operations.

Salesforce

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics

Akamai Technologies, Axis Stars, BlackBaud, Cadence, Ceridian, Citrix

Adidas, Amercian Golf, Brooks, Browns, Burton, Butlers, Clarins Paris, ColeHaan, Columbia, Converse, Deckers, Hurley, Kate Spade, Labelux, Lacoste, Lush, Mothercare

We monitor all Contract Management Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.