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Conga Contract Lifecycle Management (CLM) vs Salesforce Commerce Cloud comparison

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Automation Anywhere
Sponsored
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
662
Ranking in other categories
Business Process Management (BPM) (2nd), Robotic Process Automation (RPA) (2nd), Process Mining (1st), Intelligent Document Processing (IDP) (1st), Agentic Automation (1st), Business Orchestration and Automation Technologies (2nd), AI Legal & Compliance (1st), AI Finance & Accounting (1st), AI Procurement & Supply Chain (1st)
Conga Contract Lifecycle Ma...
Average Rating
8.0
Number of Reviews
34
Ranking in other categories
Product Configuration and Quoting (1st), Contract Management Software (1st)
Salesforce Commerce Cloud
Average Rating
7.8
Reviews Sentiment
7.1
Number of Reviews
33
Ranking in other categories
eCommerce Platforms (1st)
 

Mindshare comparison

Contract Management Software Mindshare Distribution
ProductMindshare (%)
Conga Contract Lifecycle Management (CLM)4.0%
Agiloft Contract Lifecycle Managment (CLM)5.3%
DocuSign CLM5.1%
Other85.6%
Contract Management Software
eCommerce Platforms Mindshare Distribution
ProductMindshare (%)
Salesforce Commerce Cloud4.0%
Adobe Commerce6.1%
SAP Commerce Cloud4.7%
Other85.2%
eCommerce Platforms
 

Featured Reviews

Venkat Sivaprakash - PeerSpot reviewer
Management Consultant at Accenture
Has significantly improved document-driven workflows and reduced processing time across finance and HR functions
Automation Anywhere has evolved significantly and upgraded itself to provide agentic AI and AI-based automation solutions for document automation. The product has matured considerably over time. We can create workflows that can call an API. We can include prompts in particular workflows for ChatGPT-related functions, connecting to an LLM and RAG to perform tasks. For document automation, modern features are available to train documents, ensuring high accuracy and repeatability over time. The system is very easy to use. I recently completed a course in document automation, typically designed for people involved in coding and technical aspects. Though I understand coding comprehensively, I don't do actual coding. The course was very accessible. Currently, extensive coding isn't necessary due to the hybrid model incorporating GenAI aspects, low-code, no-code capabilities, APIs, and numerous pre-built objects in Automation Anywhere. The features include GenAI-driven prompting methods and workflow creation capabilities. In these workflows, we can create decision boxes and call APIs without coding. We simply pull objects, drop them, connect them, and add minimal coding when needed. The most crucial aspect isn't coding but rather sizing the automation and fleshing out the details. Automation Co-pilot takes notes and performs automated analysis. It can extract details from videos, summarize conversations, and provide detailed information. During calls, it identifies instructions and performs tasks such as preparing reports and reconciliation. Automation Anywhere can also connect with Microsoft Co-pilot. Through Co-pilot, real-time operations can be executed, allowing direct interaction between vendors and automation through this component.
Sakshi Thakur - PeerSpot reviewer
Senior Manager at a legal firm with 1,001-5,000 employees
Automation has transformed complex contract lifecycles and now supports high-volume workflows
The only drawback of Conga Contract Lifecycle Management (CLM) is that it does not work for small-scale business areas because I have implemented it for one customer with four or five pages of templates and three to four record types. For that small business, Conga Contract Lifecycle Management (CLM) does not work well because it is a bit complicated. Sometimes all customers need is a click of a button to go in and do things, and Conga Contract Lifecycle Management (CLM) is a bit complicated for such kinds of businesses. There are definitely areas where Conga Contract Lifecycle Management (CLM) could be easier to use for smaller businesses, particularly making processes more streamlined and user-friendly.
Deena Dayalan K - PeerSpot reviewer
Global Leader Application Operations & Operational Excellence at a manufacturing company with 10,001+ employees
Unified commerce platform has streamlined direct sales and integrated promotions and billing
One of the most valuable features in Salesforce Commerce Cloud is that it helps me avoid storing credit card information, with a vault function taken care of. Salesforce provides this vault feature, enabling me to bill my D2C customers directly and also feeding data into my Marketing Cloud and Services Cloud. For visibility features in Salesforce Commerce Cloud, I might need to schedule a separate meeting as I can only share certain levels of information. Experience-wise, it is very good; the platform helps identify promotional opportunities and integrates well with Salesforce's Trade Promotion Management. The main benefits Salesforce Commerce Cloud provides are significant process improvements. If we did not have it, I would need to establish a separate D2C portal such as Magento Commerce and integrate with Salesforce for some data. Having Salesforce Commerce Cloud is essential as it integrates very quickly and is part of the entire ecosystem.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Automation Anywhere has impacted our efficiency and productivity in a very positive way since we are shutting down a very manual process."
"It improved the task performance at a team level and improved productivity."
"Non-developers can use the tool to create bots. Also, it is very easy for developers to use."
"Automation Anywhere is stable."
"Simply tagging variables used in the bot, can provide automated real-time dashboards that are presentable to management showing them a complete view of how the bots are performing."
"Using IQ Bot, we can extract more data out from the documents that are unstructured."
"The most valuable feature of our solution is the cognitive computing because that is coming onto stream a lot faster than you would think. What used to be in the middle of, "Can this be done or not?", is becoming, "It can be done." We are getting some incredible straight through processing rates with AR around healthcare and financial services."
"We are able to sell it very easily compared to its competitors. Another piece is the stability part. The third piece is something which is the customer experience: The ease to work with it. The Automation Anywhere, as a partner, is very easy to work with. They are there when you need them, whether you are in the initial journey of automation, you are figuring out what is the right opportunity, or whether you are in the journey of deploying the bot or support. They are there with you at each of those stages."
"Conga Contract Lifecycle Management (CLM) has positively impacted my organization by reducing errors that we encountered when we were using a third-party tool for document generation."
"In terms of overall efficiency, our working efficiency has improved by 60% primarily because the number of errors has drastically reduced with the inbuilt AI capabilities of Conga Contract Lifecycle Management (CLM) and its integration."
"Conga Contract Lifecycle Management (CLM) had a positive impact by streamlining the contract management process and reducing manual effort."
"In my experience, the best features of Conga Contract Lifecycle Management (CLM) include the way they handle dynamically changing agreements and manage the approvals within the system, which is great."
"A 25% to 40% reduction in standard agreements is what we have achieved, and the centralized repository also improved the reporting on contract renewals and expiration and helped the team to identify and address those bottlenecks more quickly."
"Globally, the overall time to contract is now seven to ten days, and this has been greatly appreciated by our Legal Ops head."
"The overall process of contract review, which used to take at least two weeks, has reduced to a couple of days now, including all the communications and internal discussions, representing a huge improvement."
"Conga Contract Lifecycle Management (CLM) has positively impacted my organization by significantly reducing time consumption compared to other tools, as we can quickly set up Conga per our requirements without needing extensive coding."
"Demandware is at the top of the list when it comes to a SaaS-model e-Commerce solution for its ease of use, low start-up costs (compared to an on-premise solution) and scalability."
"The most valuable feature of Salesforce Commerce Cloud is the frequent updates. There will be a significant increase in the look and feel. You will be using the solution and think you might want a new feature to be added and then when they release the next release it is there. There are constantly improving the solution."
"The ease of customization is valuable and allows us to customize business process engines and set up data models efficiently."
"It has a customizable checkout experience, customizable homepage, everything can be customized."
"I believe Salesforce Commerce Cloud is better than Microsoft; it is a more comprehensive solution."
"The solution is quite stable."
"Salesforce Commerce Cloud is highly scalable, allowing horizontal scaling with additional servers for expanded business regions."
"The ease of customization is valuable."
 

Cons

"It would be really good if they could give more priority to tickets which are raised by partners. Right now, Automation Anywhere customers and employees have higher priority."
"While it is easy to develop automation, deploying and running them requires some technical knowledge."
"Automation Anywhere lacks a desktop version and is solely web-based and cloud-based. Automation Anywhere is not so easy for business users who are not technical."
"MetaBot helps getting data from SAP, but we still have some cases where we cannot fetch data from SAP."
"An additional feature we would like to see is the inclusion of a particular kind of scripting in the development environment itself."
"We would like to have a better debugging facility."
"There have been many instances, particularly in my previous organization where we did a lot of development in Automation Anywhere, catering to clients like CPA firms in America, where we raised tickets for solutions but did not always find a satisfactory resolution, despite connecting over a call."
"If I build a bot today and don't use it, however, in several months, someone tries to use it, there's a 30-40% change the bot will fail in one or two areas."
"Conga Contract Lifecycle Management (CLM) can sometimes feel slow, so I think additional strong real-time collaboration tools during negotiation and smoother integration with non-sales systems would also be helpful."
"Conga Contract Lifecycle Management (CLM) can be improved by making the configuration of approvals a little simpler."
"The improvement I would consider is that the UI should be improved, including the colors."
"I see one blind spot for Conga Contract Lifecycle Management (CLM) in that additional logic features depending upon user types and customer types would be helpful."
"I have not used Conga Contract Lifecycle Management (CLM) deeply, but I know that document generation still has some improvements that need to be implemented."
"The only drawback of Conga Contract Lifecycle Management (CLM) is that it does not work for small-scale business areas because I have implemented it for one customer with four or five pages of templates and three to four record types."
"Template management could be more user-friendly."
"Sometimes I feel that the generation of templates in Conga Contract Lifecycle Management (CLM) is slow or it breaks somewhere."
"The connection with Marketing Cloud should be improved."
"We would like more interaction from Salesforce about new versions."
"The extensibility of end-to-end lifecycle management for an order can be enhanced."
"Salesforce Commerce Cloud could improve overall customization. Having a template deployment would be a useful feature."
"Multi-tenant infrastructure is a blessing and a curse."
"What I don't like is the price. The solution is expensive."
"For smaller companies, it is not going to work."
"If you have followed the best practices you will not have a problem, however you are allowed to change the caching for different pages and that may cause a lot of problems with the performance."
 

Pricing and Cost Advice

"I am not responsible for the pricing part, but I know the pricing is competitive compared to other tools."
"It is somewhere in the middle. The price and value of Automation Anywhere are better than UiPath. The pricing is good globally. It could be a little bit cheaper, but it is good."
"We're on a license package with Automation Anywhere (AA), paid yearly. What would be better is for them to have different packages for different types of organization."
"The price is a little bit high but the support is good."
"I would rate the cost of Automation Anywhere as a six out of ten, with ten being the most expensive."
"It saves on the quality of work, because the quality can be bad when somebody's doing it. If a bot does the work, it's faster and comes with good quality. These are two important things along with the cost saving in the long run. That's where the value is."
"In terms of pricing, it's not at all cheap, and that's a concern. The licensing cost is very high. While I don't know the exact prices of other tools, Microsoft offers the lowest pricing for its RPA platform compared to UiPath and Automation Anywhere."
"The price for Automation Anywhere is reasonable."
Information not available
"The product is expensive."
"The licensing of Salesforce Commerce Cloud is something that will depend on the customer's usability. For us as a company, we are in a position where we will be paying the premium for licensing. If we go to the customer who is seeking a B2C solution quickly, we will definitely look at the pricing when it comes to the user base and receive good discounts. Discount is something that depends on the volume and that is where we need to work on. It is a little sensitive market when it comes to licensing procurement. There are some good competitors."
"I give the price of the solution a three out of ten."
"Salesforce is not a cheap solution."
"I think price-wise, it's a little bit expensive. It can be made cheaper for smaller businesses. I understand that for larger businesses, it can be a payable amount. But for medium to smaller, it is kind of costly, and it might be difficult for them to pay."
"Initially when we installed Salesforce, we thought that it was a bit pricey, but I think for the value that we're getting, it’s suitable."
"There are no significant upfront license costs."
"The pricing is fairly reasonable."
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Top Industries

By visitors reading reviews
Financial Services Firm
14%
Construction Company
11%
Manufacturing Company
11%
Outsourcing Company
10%
Manufacturing Company
13%
Computer Software Company
12%
Legal Firm
11%
Financial Services Firm
7%
Financial Services Firm
11%
Construction Company
11%
Manufacturing Company
10%
Computer Software Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business157
Midsize Enterprise81
Large Enterprise558
By reviewers
Company SizeCount
Small Business11
Midsize Enterprise3
Large Enterprise25
By reviewers
Company SizeCount
Small Business15
Midsize Enterprise8
Large Enterprise11
 

Questions from the Community

How good is Automation Anywhere for RPA processes?
It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is ver...
How good is Automation Anywhere for RPA processes?
From my experience using AA tool, it depends on the applications that you want to automate, because there some applic...
How good is Automation Anywhere for RPA processes?
It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.
What is your experience regarding pricing and costs for Conga Contract Lifecycle Management (CLM)?
Regarding pricing, it is a little bit higher, but when we go for bulk purchase, we do receive some discounts.
What needs improvement with Conga Contract Lifecycle Management (CLM)?
Conga Contract Lifecycle Management (CLM) could be improved as sometimes when we click on the document, it indicates ...
What is your primary use case for Conga Contract Lifecycle Management (CLM)?
My main use case for Conga Contract Lifecycle Management (CLM) is generating documents, so once we click on a button,...
What is your experience regarding pricing and costs for Salesforce Commerce Cloud?
I am not involved in the pricing or licensing details, so I cannot provide specific insights into the setup costs.
What needs improvement with Salesforce Commerce Cloud?
If Salesforce Commerce Cloud could incorporate features such as Product Data Management and Customer Data Platform in...
What is your primary use case for Salesforce Commerce Cloud?
Salesforce Commerce Cloud's main use case is D2C and B2C, focusing on direct-to-customers. Salesforce Commerce Cloud'...
 

Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise, Agentic Process Automation System (Now Certified for WorkSpaces)
The Apttus Intelligent Cloud, Conga CLM AI
Demandware
 

Interactive Demo

Demo not available
Demo not available
 

Overview

 

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics
Akamai Technologies, Axis Stars, BlackBaud, Cadence, Ceridian, Citrix
Adidas, Amercian Golf, Brooks, Browns, Burton, Butlers, Clarins Paris, ColeHaan, Columbia, Converse, Deckers, Hurley, Kate Spade, Labelux, Lacoste, Lush, Mothercare