Concentrix is a leading global technology and services company specializing in customer experience solutions. Offering a diverse range of services, Concentrix supports businesses worldwide with customer service, including call center, email, and chat support, as well as technical support for troubleshooting issues. Additionally, Concentrix aids businesses in sales and lead generation while leveraging data analytics to provide valuable insights into customer behavior and enhance overall customer experience. With a focus on innovation and efficiency, Concentrix empowers businesses to thrive in today's competitive landscape.
Teleperformance Contact Management Outsourcing Multichannel Solutions consist of Customer Care, Technical Support and Sales. Services provided includes:
- Delivers multilingual communications across a wide variety of channels, aided by automation.
- Manages and coordinates corrective action processes.
- Provides customers with top-notch support for installation, and service for numerous products (hardware, software and networking) and applications (operating systems, databases and programming environments).
- Offers rapid, effective support to customers for the installation, operation and troubleshooting of networks, as well as the configuration of firewalls and data distribution.
TeleTech Contact Management Outsourcing Solutions includes:
- AI/AUTOMATION - a human approach to automation, the power of automation with the empathy of human touch. It provides the insights, strategies, technology, and front-line associates to support the range of interactions, from fully-automated to human-assisted to person-to-person. Because no matter how inclined customers may be to self-serve, they still take comfort in knowing that if they can't solve their issues themselves, human support isn't far behind.
- CONTACT CENTERS - are focused on continuously improving with Six Sigma process, strong automated quality assurance programs, and voice of the customer tools.
- OMNICHANNEL - helps you meet that challenge by providing you with the tools, technology, and expertise you need to consistently engage with customers in the channels they want, when they want.
- SEARCH TO SALES - brings contextual data back to the online marketing team so that it can optimize its online advertising efforts - and obtain a continually improving, 360-degree view of the customer.
- SERVICE TO SALES - its proprietary capabilities enable an integrated approach to creating a high-performing, service-to-sales culture.
- TELETECH@HOME - a remote associate model, is designed to maximize this opportunity, while surpassing your customers' greatest service expectations.
