As of March 2024, the market share of TeleTech Contact Management Outsourcing in the Customer Management Contact Center Outsourcing category
stands at 7.1%, marking a decrease
of 76.2% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Customer Management Contact Center Outsourcing
Compare TeleTech Contact Management Outsourcing with alternative products
Learn more about TeleTech Contact Management Outsourcing
AI/AUTOMATION - a human approach to automation, the power of automation with the empathy of human touch. It provides the insights, strategies, technology, and front-line associates to support the range of interactions, from fully-automated to human-assisted to person-to-person. Because no matter how inclined customers may be to self-serve, they still take comfort in knowing that if they can't solve their issues themselves, human support isn't far behind.
CONTACT CENTERS - are focused on continuously improving with Six Sigma process, strong automated quality assurance programs, and voice of the customer tools.
OMNICHANNEL - helps you meet that challenge by providing you with the tools, technology, and expertise you need to consistently engage with customers in the channels they want, when they want.
SEARCH TO SALES - brings contextual data back to the online marketing team so that it can optimize its online advertising efforts - and obtain a continually improving, 360-degree view of the customer.
SERVICE TO SALES - its proprietary capabilities enable an integrated approach to creating a high-performing, service-to-sales culture.
TELETECH@HOME - a remote associate model, is designed to maximize this opportunity, while surpassing your customers' greatest service expectations.
