Sutherland Contact Management Outsourcing vs Teleperformance Contact Management Outsourcing comparison

Sutherland Global Services and Teleperformance are both solutions in the Customer Management Contact Center Outsourcing category. Sutherland Global Services is ranked #5, while Teleperformance is ranked #2. Sutherland Global Services holds a 6.1% mindshare in CMCC, compared to Teleperformance’s 17.7% mindshare.

Sutherland Contact Manageme...

149 Views
148 Comparison Views

Teleperformance Contact Man...

483 Views
304 Comparison Views

Sutherland Contact Manageme...

Teleperformance Contact Man...

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Sutherland Contact Manageme...

Ranking in Customer Management Contact Center Outsourcing

5th

Average Rating

0.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Teleperformance Contact Man...

Ranking in Customer Management Contact Center Outsourcing

2nd

Average Rating

0.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of January 2026, in the Customer Management Contact Center Outsourcing category, the mindshare of Sutherland Contact Management Outsourcing is 6.1%, up from 3.7% compared to the previous year. The mindshare of Teleperformance Contact Management Outsourcing is 17.7%, down from 27.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Customer Management Contact Center Outsourcing Market Share Distribution
Product	Market Share (%)
Teleperformance Contact Management Outsourcing	17.7%
Sutherland Contact Management Outsourcing	6.1%
Other	76.2%

Customer Management Contact Center Outsourcing

Top Industries

By visitors reading reviews

No data available

Manufacturing Company

14%

Hospitality Company

14%

Healthcare Company

10%

Computer Software Company

10%

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Comparisons

Alorica Contact Management Outsourcing vs Sutherland Contact Management Outsourcing

Compared 40% of the time

Foundever vs Sutherland Contact Management Outsourcing

Compared 25% of the time

More Sutherland Contact Management Outsourcing Competitors

Concentrix vs Teleperformance Contact Management Outsourcing

Compared 41% of the time

Foundever vs Teleperformance Contact Management Outsourcing

Compared 27% of the time

TaskUs vs Teleperformance Contact Management Outsourcing

Compared 15% of the time

Alorica Contact Management Outsourcing vs Teleperformance Contact Management Outsourcing

Compared 6% of the time

TeleTech Contact Management Outsourcing vs Teleperformance Contact Management Outsourcing

Compared 5% of the time

More Teleperformance Contact Management Outsourcing Competitors

Overview

Sutherland Contact Management Outsourcing streamlined workflows with intelligent automation, reduces call volume using digital assistants, increases customer satisfaction, reduces cost through intelligent automation, improves support with omnichannel customer engagement, improves call resolution & employee, satisfaction and increases customer satisfaction and reduced costs using voice biometrics.

Sutherland Global Services

Teleperformance Contact Management Outsourcing Multichannel Solutions consist of Customer Care, Technical Support and Sales. Services provided includes:

Delivers multilingual communications across a wide variety of channels, aided by automation.
Manages and coordinates corrective action processes.
Provides customers with top-notch support for installation, and service for numerous products (hardware, software and networking) and applications (operating systems, databases and programming environments).
Offers rapid, effective support to customers for the installation, operation and troubleshooting of networks, as well as the configuration of firewalls and data distribution.

Teleperformance

Sample Customers

Standard Insurance, Arch Re Facultative

Information Not Available

See our list of best Customer Management Contact Center Outsourcing vendors.

We monitor all Customer Management Contact Center Outsourcing reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.