Concentrix is a leading global technology and services company specializing in customer experience solutions. Offering a diverse range of services, Concentrix supports businesses worldwide with customer service, including call center, email, and chat support, as well as technical support for troubleshooting issues. Additionally, Concentrix aids businesses in sales and lead generation while leveraging data analytics to provide valuable insights into customer behavior and enhance overall customer experience. With a focus on innovation and efficiency, Concentrix empowers businesses to thrive in today's competitive landscape.
Sutherland Contact Management Outsourcing streamlined workflows with intelligent automation, reduces call volume using digital assistants, increases customer satisfaction, reduces cost through intelligent automation, improves support with omnichannel customer engagement, improves call resolution & employee, satisfaction and increases customer satisfaction and reduced costs using voice biometrics.
Teleperformance Contact Management Outsourcing Multichannel Solutions consist of Customer Care, Technical Support and Sales. Services provided includes:
- Delivers multilingual communications across a wide variety of channels, aided by automation.
- Manages and coordinates corrective action processes.
- Provides customers with top-notch support for installation, and service for numerous products (hardware, software and networking) and applications (operating systems, databases and programming environments).
- Offers rapid, effective support to customers for the installation, operation and troubleshooting of networks, as well as the configuration of firewalls and data distribution.
