Try our new research platform with insights from 80,000+ expert users

Alorica Business Process Outsourcing (BPO) vs Sutherland Contact Management Outsourcing comparison

Alorica and Sutherland Global Services are both solutions in the Customer Management Contact Center Outsourcing category. Alorica is ranked #10, while Sutherland Global Services is ranked #5. Alorica holds a 0.8% mindshare in CMCC, compared to Sutherland Global Services’s 4.7% mindshare.
Alorica Business Process Ou...
  • 96 Views
  • 55 Comparison Views
Sutherland Contact Manageme...
  • 89 Views
  • 87 Comparison Views

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Alorica Business Process Ou...
Ranking in Customer Management Contact Center Outsourcing
10th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
Order-to-Cash BPO Providers (8th)
Sutherland Contact Manageme...
Ranking in Customer Management Contact Center Outsourcing
5th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of August 2025, in the Customer Management Contact Center Outsourcing category, the mindshare of Alorica Business Process Outsourcing (BPO) is 0.8%, down from 1.3% compared to the previous year. The mindshare of Sutherland Contact Management Outsourcing is 4.7%, down from 5.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Customer Management Contact Center Outsourcing
 

Comparisons

No data available
Teleperformance Contact Management Outsourcing vs Sutherland Contact Management Outsourcing Logo
Teleperformance Contact Management Outsourcing vs Sutherland Contact Management Outsourcing
Compared 100% of the time
More Sutherland Contact Management Outsourcing Competitors
 

Also Known As

NCO Order-to-Cash BPO, NCO Contact Management Outsourcing
No data available
 

Overview

Information not available
Alorica
Sutherland Contact Management Outsourcing streamlined workflows with intelligent automation, reduces call volume using digital assistants, increases customer satisfaction, reduces cost through intelligent automation, improves support with omnichannel customer engagement, improves call resolution & employee, satisfaction and increases customer satisfaction and reduced costs using voice biometrics.
Sutherland Global Services
 

Sample Customers

Public Utility Commission
Standard Insurance, Arch Re Facultative
See our list of best Customer Management Contact Center Outsourcing vendors.

We monitor all Customer Management Contact Center Outsourcing reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.