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Claude for Enterprise vs LivePerson comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 4, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Claude for Enterprise
Ranking in AI-Powered Chatbots
5th
Average Rating
7.0
Reviews Sentiment
5.1
Number of Reviews
3
Ranking in other categories
AI Writing Tools (7th), AI Code Assistants (7th), Large Language Models (LLMs) (6th), AI Proofreading Tools (4th), AI Software Development (13th), AI Content Creation (7th), AI Research (2nd)
LivePerson
Ranking in AI-Powered Chatbots
15th
Average Rating
7.6
Number of Reviews
3
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of January 2026, in the AI-Powered Chatbots category, the mindshare of Claude for Enterprise is 3.4%, up from 2.1% compared to the previous year. The mindshare of LivePerson is 1.9%, up from 1.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
AI-Powered Chatbots Market Share Distribution
ProductMarket Share (%)
Claude for Enterprise3.4%
LivePerson1.9%
Other94.7%
AI-Powered Chatbots
 

Featured Reviews

Nishant Thakkar - PeerSpot reviewer
Senior Analyst at WTW
Data visualization and workflow efficiency improve with automated features
I do not have a business relationship with this vendor other than being a customer, and I was not offered a gift card or incentive for this review. We use other tech products such as Microsoft Excel and Slack. We can use my real name when publishing my review, along with my real company name. On a scale of 1-10, I rate Claude an 8.
Sitanshu Kumar Mishra - PeerSpot reviewer
Project Manager at Infosys
Provides predefined content, the ability to measure KPIs, and a reliable way for customer conversations
The auto feature where if there are five chats and one of them goes down or a customer leaves the conversation, a new chat automatically pops up with the next customer available on the line is valuable. It also monitors the KPIs such as your CSAT, your time of conversation, etc. All the KPIs are mentioned on the first row of the screen. This is the second feature that I love about LivePerson. It has some predefined content. You can click on that, and it will be sent to the customer. Instead of typing a complete statement, you can use this predefined content.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Overall, I rate Claude nine out of ten."
"Claude has positively impacted my organization, as evident from the metrics which show productivity doubling and turnaround time being cut in half."
"Claude saves me significant time when conducting research or writing quick Python scripts."
"LivePerson's technical support team is good since they are quick to solve the issues we face with the platform in our company."
"The auto feature where if there are five chats and one of them goes down or a customer leaves the conversation, a new chat automatically pops up with the next customer available on the line is valuable."
"LivePerson has been really useful for us. For example, there are several features, such as predefined content and rating information, that are more client-oriented."
 

Cons

"The product could be improved by offering automatic integration with other solutions, such as the ability to read Excel or text files and automate processes this way."
"The foundational model would have to be improved to be comparable to ChatGPT for everyday use cases."
"They should add an auto-correction tool. If we are writing the wrong word, it should show or type the right word that we want to convey to the customer. This feature is currently not available."
"During the peak times last year, my company observed some downtime in the solution, which had become common with LivePerson."
"In my current organization, we have faced the problem of not having very detailed instructions. For example, if you need to integrate this application with SSO, you need to enter some specific information. Unfortunately, we weren't able to find detailed instructions on what exactly needs to be entered in the specified fields."
 

Pricing and Cost Advice

Information not available
"I am not aware of the pricing, but I have seen it not only being used in India. It is also being used in a lot of other countries such as the Philippines and Jamaica. So, I would assume that it is affordable."
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Top Industries

By visitors reading reviews
Computer Software Company
10%
Financial Services Firm
8%
University
8%
Comms Service Provider
8%
Insurance Company
24%
Financial Services Firm
11%
Computer Software Company
11%
Comms Service Provider
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Claude?
For an individual user, it is very easy and straightforward. I cannot speak to larger teams.
What needs improvement with Claude?
The foundational model would have to be improved to be comparable to ChatGPT for everyday use cases. The system should be better at understanding when to reply directly with the foundational model ...
What is your primary use case for Claude?
I primarily use Claude for developing quick Python scripts, conducting research, and getting answers to complex questions. Claude saves me significant time when conducting research or writing quick...
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Also Known As

Anthropic Claude 3 Haiku
LiveEngage
 

Overview

 

Sample Customers

Information Not Available
Backcountry, National Domestic Violence Hotline, Poder Comercial, PAC Web Hosting, Landings Credit Union, Rail Europe
Find out what your peers are saying about Claude for Enterprise vs. LivePerson and other solutions. Updated: December 2025.
881,082 professionals have used our research since 2012.