Claude for Enterprise vs LivePerson comparison

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Claude for Enterprise

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Executive SummaryUpdated on Sep 16, 2025

LivePerson and Claude for Enterprise compete in the AI-powered virtual assistant market. Claude for Enterprise appears to have the upper hand due to its robust features and advanced capabilities, which justify its cost effectively.

Features: LivePerson provides AI-driven customer engagement tools, seamless integration across multiple platforms, and responsive support. Claude for Enterprise offers advanced conversational AI capabilities, deep data analytics, and comprehensive insights into customer interactions.

Ease of Deployment and Customer Service: LivePerson enables quick deployment with extensive customer support, making it accessible for diverse business models. Claude for Enterprise, while requiring more setup time, offers thorough guidance during implementation and ensures a tailored experience.

Pricing and ROI: LivePerson's setup cost is competitive and focuses on affordability and accessibility, yielding moderate ROI. Claude for Enterprise demands a higher upfront investment but delivers substantial ROI through its advanced capabilities, providing long-term strategic value.

To learn more, read our detailed Claude for Enterprise vs. LivePerson Report (Updated: September 2025).

Claude for Enterprise vs. LivePerson

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Helped 869,566 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Claude for Enterprise

Ranking in AI-Powered Chatbots

7th

Average Rating

8.0

Reviews Sentiment

4.9

Number of Reviews

Ranking in other categories

AI Writing Tools (7th), AI Code Assistants (6th), Large Language Models (LLMs) (5th), AI Proofreading Tools (5th)

LivePerson

Ranking in AI-Powered Chatbots

20th

Average Rating

7.6

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of October 2025, in the AI-Powered Chatbots category, the mindshare of Claude for Enterprise is 2.4%, up from 1.3% compared to the previous year. The mindshare of LivePerson is 1.3%, down from 1.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

AI-Powered Chatbots Market Share Distribution
Product	Market Share (%)
Claude for Enterprise	2.4%
LivePerson	1.3%
Other	96.3%

AI-Powered Chatbots

Featured Reviews

Nishant Thakkar

Senior Analyst at WTW

Data visualization and workflow efficiency improve with automated features

I do not have a business relationship with this vendor other than being a customer, and I was not offered a gift card or incentive for this review. We use other tech products such as Microsoft Excel and Slack. We can use my real name when publishing my review, along with my real company name. On a scale of 1-10, I rate Claude an 8.

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Sitanshu Kumar Mishra

Project Manager at Infosys

Provides predefined content, the ability to measure KPIs, and a reliable way for customer conversations

The auto feature where if there are five chats and one of them goes down or a customer leaves the conversation, a new chat automatically pops up with the next customer available on the line is valuable. It also monitors the KPIs such as your CSAT, your time of conversation, etc. All the KPIs are mentioned on the first row of the screen. This is the second feature that I love about LivePerson. It has some predefined content. You can click on that, and it will be sent to the customer. Instead of typing a complete statement, you can use this predefined content.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Claude has positively impacted my organization, as evident from the metrics which show productivity doubling and turnaround time being cut in half."

"Overall, I rate Claude nine out of ten."

"LivePerson has been really useful for us. For example, there are several features, such as predefined content and rating information, that are more client-oriented."

"The auto feature where if there are five chats and one of them goes down or a customer leaves the conversation, a new chat automatically pops up with the next customer available on the line is valuable."

"LivePerson's technical support team is good since they are quick to solve the issues we face with the platform in our company."

Cons

"The product could be improved by offering automatic integration with other solutions, such as the ability to read Excel or text files and automate processes this way."

"They should add an auto-correction tool. If we are writing the wrong word, it should show or type the right word that we want to convey to the customer. This feature is currently not available."

"During the peak times last year, my company observed some downtime in the solution, which had become common with LivePerson."

"In my current organization, we have faced the problem of not having very detailed instructions. For example, if you need to integrate this application with SSO, you need to enter some specific information. Unfortunately, we weren't able to find detailed instructions on what exactly needs to be entered in the specified fields."

Pricing and Cost Advice

Information not available

"I am not aware of the pricing, but I have seen it not only being used in India. It is also being used in a lot of other countries such as the Philippines and Jamaica. So, I would assume that it is affordable."

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Top Industries

By visitors reading reviews

Computer Software Company

12%

Financial Services Firm

Comms Service Provider

University

Insurance Company

26%

Computer Software Company

11%

Financial Services Firm

Educational Organization

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What is your experience regarding pricing and costs for Claude?

My experience with pricing, setup cost, and licensing was straightforward without running into major challenges.

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What needs improvement with Claude?

I face issues with Claude halting or hallucinating occasionally, as it happens with some projects but not all.

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What is your primary use case for Claude?

I use Claude, particularly its artifact features, for data visualization. On a weekly basis, we create newsletters for our clients that require beautiful and good-looking presentations, particularl...

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Product Reports

AI-Powered Chatbots

Download Claude for Enterprise product report

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Also Known As

No data available

LiveEngage

Overview

Claude for Enterprise is designed to offer advanced AI capabilities tailored for businesses, enhancing automation and decision-making processes.

Claude for Enterprise provides robust tools for enterprises seeking to leverage AI for increased operational efficiency. It facilitates seamless integration, allowing teams to optimize their workflows through insights and automation. This enhances data analytics and streamlines decision-making.

What key features make Claude for Enterprise valuable?

AI-Powered Automation: Simplifies complex workflows through intelligent automation, reducing manual workload.
Data Insights: Offers advanced data analysis tools, enabling better data-driven decision-making.
Scalability: Accommodates growing business needs with scalable architecture.
Integration: Seamlessly integrates with existing systems, preserving current infrastructure investments.
User-Friendly Interface: Intuitive design that reduces training time and increases adoption rates.

What benefits should users consider in reviews?

Efficiency Gains: Significant reduction in process time due to enhanced automation.
Cost Reduction: Lower operational costs through streamlined processes and reduced errors.
Improved Decision-Making: Better decisions supported by comprehensive and reliable data insights.
Enhanced Collaboration: Facilitates improved team collaboration with shared AI tools and insights.

Claude for Enterprise is successfully implemented in industries like finance, healthcare, and manufacturing. In finance, it enhances fraud detection and risk management. Healthcare providers use it for predictive patient care and administrative efficiency. Manufacturing benefits from improved supply chain optimization and production forecasting.

Anthropic

LivePerson is a provider of online engagement solutions that facilitate real-time assistance. Connecting businesses and experts with consumers seeking help on the Web, our hosted software creates more relevant, compelling and personalized online experiences. More than 8,000 companies, including EarthLink, Hewlett-Packard, Microsoft, Qwest, and Verizon, rely on LivePerson to maximize the impact of the online channel.

Sample Customers

Information Not Available

Backcountry, National Domestic Violence Hotline, Poder Comercial, PAC Web Hosting, Landings Credit Union, Rail Europe

Claude for Enterprise vs. LivePerson