Clarity SM vs Stat for Oracle E-Business Suite comparison

Broadcom and Quest Software are both solutions in the IT Service Management (ITSM) category. Broadcom is ranked #23, while Quest Software is ranked #16 with an average rating of 8.5. Broadcom holds a 1.6% mindshare in ISM, compared to Quest Software’s 0.8% mindshare. Additionally, 85% of Broadcom users are willing to recommend the solution, compared to 100% of Quest Software users who would recommend it.

Clarity SM

Read 107 Clarity SM reviews

1,652 Views
1,206 Comparison Views

85% willing to recommend

Stat for Oracle E-Business ...

Read 2 Stat for Oracle E-Business Suite reviews

374 Views
370 Comparison Views

100% willing to recommend

Clarity SM

Stat for Oracle E-Business ...

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 23, 2025

Clarity SM and Stat for Oracle E-Business Suite serve overlapping functions in enterprise management. Stat for Oracle E-Business Suite often has the upper hand due to its robust features, but Clarity SM is preferred for its pricing and customer support.

Features: Clarity SM offers customizable dashboards, real-time analytics, and adaptable data management. Stat for Oracle E-Business Suite features extensive automation, integration capabilities, and seamless handling of complex systems.

Ease of Deployment and Customer Service: Clarity SM has an easy deployment process and responsive customer service. Stat for Oracle E-Business Suite's deployment is more complex but justified by its powerful functionality.

Pricing and ROI: Clarity SM provides a cost-effective setup with quick ROI, suitable for budget-conscious organizations. Stat for Oracle E-Business Suite requires a higher initial investment, offering long-term value with extensive capabilities.

To learn more, read our detailed Clarity SM vs. Stat for Oracle E-Business Suite Report (Updated: December 2025).

Buyer's Guide

Clarity SM vs. Stat for Oracle E-Business Suite

December 2025

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Helped 881,082 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Clarity SM

Ranking in IT Service Management (ITSM)

23rd

Average Rating

7.8

Reviews Sentiment

7.0

Number of Reviews

107

Ranking in other categories

Help Desk Software (25th)

Stat for Oracle E-Business ...

Ranking in IT Service Management (ITSM)

16th

Average Rating

8.6

Reviews Sentiment

8.1

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of January 2026, in the IT Service Management (ITSM) category, the mindshare of Clarity SM is 1.6%, up from 1.2% compared to the previous year. The mindshare of Stat for Oracle E-Business Suite is 0.8%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Service Management (ITSM) Market Share Distribution
Product	Market Share (%)
Stat for Oracle E-Business Suite	0.8%
Clarity SM	1.6%
Other	97.6%

IT Service Management (ITSM)

Featured Reviews

Türker Kara

Application & Software Architect at Turkiye Finans Participation Bank

Quite good back-end architecture for end users but the API is very, very bad

Our company uses the solution for system, program, service request, change, and knowledge-based management. We perform CMD authorizations and use a lot of integrations for our in-house or third-party applications. We also use Salesforce automations and Microsoft orchestrations. We have about…

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Mohammed Ghonaim

Senior Oracle Application Consultants at Saudi Telecom Company

An user-friendly solution that enables business users to extract data in various formats

The user-friendly solution enables business users to extract data in various formats independently. Additionally, it controls access, allowing for data masking of sensitive information within Oracle. These features contribute positively to the user experience, especially from the perspective of…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable features are the requests and incident tracking."

"The tool itself is valuable as a result of all its features combined. Therefore, I have found that there is no feature more valuable than another."

"The integration between the ticketing and knowledge is huge, because that is a best practice. The knowledge is great. It is simple but efficient, and it works."

"Time sheets are a powerful tool."

"Right now, we are starting to be dependent on the CMDB a lot."

"We especially like the look of xFlow. That looks very personal, so they can keep track of how things are going with their ticket, if it has been worked on, what the status of it is. It seems to be a little more user friendly. The user can see more from a distance right away."

"We can search open and closed cases to find what we have done in other incidents."

"The solution's back-end architecture is very good for end users."

More Clarity SM pros

"The solution's technical support is very responsive."

"The user-friendly solution enables business users to extract data in various formats independently. Additionally, it controls access, allowing for data masking of sensitive information within Oracle. These features contribute positively to the user experience, especially from the perspective of business users."

Cons

"They need to improve the High Availability, and the native integration between CA Service Desk Manager, CA Process Automation, CA Service Catalog and CA Unified Self-Service."

"We would like the CMDB to be populated automatically. At the moment, everything is manually created."

"We went from 12.1 to 14, so there was a lot involved in it. The issues we had were migration issues, getting our information from one place to the next and making sure everything was as everyone needed."

"The methodology introduced for Level 1 analysts needs to be taken to Change Management Process. It would be useful to be able to look in Change Management and see the current status of the process."

"The product needs to have a better user experience in the interface and mobile functionality."

"There are some issues regarding the knowledge base and the configuration manager."

"Nowadays every person is used to an interface that is more user-friendly and this one is not so user-friendly maybe due to the fact that, if you need to let people customize everything, sometimes you lose out on a clean user experience."

"I would like to see the API cleaned up."

More Clarity SM cons

"I recommend enhancing the user interface to make the product more user-friendly for business users. Identifying queries that apply to Oracle technical assessments would be beneficial, particularly for Oracle E-Business Suite (EBS) or other specific ready-made packages."

"The concerns where improvements are required lie in the area of finance revolving around aspects like receivables and the general ledger."

Pricing and Cost Advice

"There is a subscripted needed to use Clarity SM. The price of the solution could be less expensive. ServiceNow is less expensive and BMC Helix is priced similar to Clarity SM."

"I don't see anyone other than large companies being able to afford this system."

"The pricing is based on a subscription model."

"Clarity offers a perpetual license. Customers purchase the license once and then pay for maintenance. CA provides a subscription model as well. Both models are available for our customers."

"I think pricing of this model is suitable for growing corporations."

"The solution is quite reasonable compared to other solutions in the market."

"Pricing is simple, as it’s per concurrent analysts."

"It is a bit expensive, but you definitely get what you pay for. It is worth it!"

"I rate the product price a six or a seven on a scale of one to ten, where one is low, and ten is high."

"The tool is cheap, but monthly subscriptions are a bit high."

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Top Industries

By visitors reading reviews

Financial Services Firm

13%

Media Company

10%

Performing Arts

10%

Manufacturing Company

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	20
Midsize Enterprise	15
Large Enterprise	66

No data available

Questions from the Community

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What do you like most about Quest Stat for Oracle E-Business Suite?

The solution's technical support is very responsive.

See all answers

What is your experience regarding pricing and costs for Quest Stat for Oracle E-Business Suite?

I rate the product price a six or a seven on a scale of one to ten, where one is low, and ten is high.

See all answers

What needs improvement with Quest Stat for Oracle E-Business Suite?

The concerns where improvements are required lie in the area of finance revolving around aspects like receivables and the general ledger.

See all answers

Comparisons

JIRA Service Management vs Clarity SM

Compared 22% of the time

ServiceNow vs Clarity SM

Compared 12% of the time

Vision Helpdesk vs Clarity SM

Compared 8% of the time

SymphonyAI IT Service Management vs Clarity SM

Compared 6% of the time

SCSM vs Clarity SM

Compared 6% of the time

More Clarity SM Competitors

No data available

Product Reports

Buyer's Guide

Clarity SM

January 2026

Download Clarity SM product report

Buyer's Guide

IT Service Management (ITSM)

December 2025

Download Stat for Oracle E-Business Suite product report

Also Known As

CA Service Desk Manager, Clarity Service Management, CA Service Management, Unicenter Service Desk, CA SDM, CA Service Catalog, CA Business Service Insight

No data available

Overview

Service desk capabilities, an integral part of the CA Service Management solution, can enable you to deliver efficiencies in IT service management to business consumers, power users and decision makers. Mobility and collaborative self-service capabilities provide a modern user experience for accessing services and performing tasks, which can help drive user adoption, satisfaction and productivity.

Learn More: https://www.ca.com/us/products...

Broadcom

Stat for Oracle E-Business Suite offers comprehensive tools for effective management and optimization, enhancing ERP operations and ensuring streamlined processes for enterprises seeking robust solutions.

Stat for Oracle E-Business Suite provides a robust framework for managing change and configuration in ERP systems, designed to increase efficiency and reduce downtime. Its advanced features cater to businesses aiming for seamless integration and enhanced performance, facilitating smooth transitions and upgrades within ERP infrastructures.

What are the valuable features of Stat for Oracle E-Business Suite?

Change Management: Streamlines the tracking and implementation of changes to reduce errors.
Version Control: Manages multiple versions of configurations for better tracking.
Reporting: Offers detailed analytics for informed decision-making.
Audit Capabilities: Ensures compliance through comprehensive audit trails.
Deployment Automation: Accelerates the rollout of new configurations across the ERP landscape.

What benefits can users expect when using Stat for Oracle E-Business Suite?

Increased Efficiency: Minimizes manual intervention with automated processes.
Reduced Downtime: Offers reliable features that ensure continuity during upgrades.
Risk Mitigation: Provides strategies and features to minimize potential negative impacts.
Cost Savings: Automates tasks, reducing the need for extensive manual labor.

Stat for Oracle E-Business Suite is implemented in industries such as finance, manufacturing, and healthcare, supporting complex system configurations and change management needs. Its flexibility and extensive feature set enable organizations to optimize workflows and achieve operational excellence.

Quest Software

Sample Customers

Banco G&T Continental City of Perth, FEMSA, Fujitsu, Manpower, Muslim Commercial Bank - MCB, Punjab National Bank, Santa Clara County Social Services, Stefanini

Information Not Available

Buyer's Guide

Clarity SM vs. Stat for Oracle E-Business Suite

December 2025

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