Clarity SM vs Stat for Oracle E-Business Suite comparison

Broadcom and Quest Software are both solutions in the IT Service Management (ITSM) category. Broadcom is ranked #26, while Quest Software is ranked #19 with an average rating of 8.5. Broadcom holds a 1.2% mindshare in ISM, compared to Quest Software’s 0.3% mindshare. Additionally, 85% of Broadcom users are willing to recommend the solution, compared to 100% of Quest Software users who would recommend it.

Clarity SM

Read 107 Clarity SM reviews

813 Views
634 Comparison Views

85% willing to recommend

Stat for Oracle E-Business ...

Read 2 Stat for Oracle E-Business Suite reviews

160 Views
160 Comparison Views

100% willing to recommend

Clarity SM

Stat for Oracle E-Business ...

Comparison Buyer's Guide

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Executive SummaryUpdated on Aug 19, 2025

Clarity SM and Stat for Oracle E-Business Suite are competing in the business solutions category. Stat for Oracle E-Business Suite seems to have the upper hand with its comprehensive features, suggesting a superior overall solution.

Features: Clarity SM is recognized for customizable dashboards, seamless integration capabilities, and extensive reporting tools. Stat for Oracle E-Business Suite is valued for robust audit capabilities, real-time tracking, and automated compliance management.

Ease of Deployment and Customer Service: Clarity SM offers straightforward deployment options with strong customer service support for a quick start. Stat for Oracle E-Business Suite presents a more complex deployment model but offers specialized customer service for aiding transition and integration.

Pricing and ROI: Clarity SM presents a lower setup cost with a faster ROI, appealing to businesses looking for immediate value and cost-effectiveness. Stat for Oracle E-Business Suite involves a higher initial investment but yields greater long-term benefits through expansive features, offering a substantial ROI over time.

To learn more, read our detailed Clarity SM vs. Stat for Oracle E-Business Suite Report (Updated: July 2025).

Buyer's Guide

Clarity SM vs. Stat for Oracle E-Business Suite

July 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Clarity SM

Ranking in IT Service Management (ITSM)

26th

Average Rating

7.8

Reviews Sentiment

7.0

Number of Reviews

107

Ranking in other categories

Help Desk Software (24th)

Stat for Oracle E-Business ...

Ranking in IT Service Management (ITSM)

19th

Average Rating

8.6

Reviews Sentiment

8.1

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of August 2025, in the IT Service Management (ITSM) category, the mindshare of Clarity SM is 1.2%, up from 1.1% compared to the previous year. The mindshare of Stat for Oracle E-Business Suite is 0.3%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Service Management (ITSM)

Featured Reviews

Türker Kara

Application & Software Architect at Turkiye Finans Participation Bank

Quite good back-end architecture for end users but the API is very, very bad

Our company uses the solution for system, program, service request, change, and knowledge-based management. We perform CMD authorizations and use a lot of integrations for our in-house or third-party applications. We also use Salesforce automations and Microsoft orchestrations. We have about…

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Mohammed Ghonaim

Senior Oracle Application Consultants at Saudi Telecom Company

An user-friendly solution that enables business users to extract data in various formats

The user-friendly solution enables business users to extract data in various formats independently. Additionally, it controls access, allowing for data masking of sensitive information within Oracle. These features contribute positively to the user experience, especially from the perspective of…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The use, from administrative stance, is pretty simple; and even from an analyst and employee's stances. It's an easy to use system, as far as ticketing systems go, because some of them can be really inundating and complex."

"As of late, I really like the BI functions."

"The UI is very user-friendly."

"The most valuable features are the requests and incident tracking."

"It is easy to tell what needs fixing and the priority of things."

"It's fairly easy to use, from a UI standpoint."

"We centralized our knowledge from various sources into one source of truth that is continually updated."

"The solution's back-end architecture is very good for end users."

More Clarity SM pros

"The solution's technical support is very responsive."

"The user-friendly solution enables business users to extract data in various formats independently. Additionally, it controls access, allowing for data masking of sensitive information within Oracle. These features contribute positively to the user experience, especially from the perspective of business users."

Cons

"Improvements would include simplification in the user interface, being more expandable, better documentation. The user interface is fairly cluttered, and we can update it the way we need to, but it just seems dated."

"The upgrade was pretty complex."

"The CA products integrate well together but I would like to see better integration with third-party solutions."

"We would like to see them integrate more of a service catalog, which is more of an Amazon-type fill in your bucket, then sign in, once you decide what you want."

"Compared to some of the other products, I think we are bit behind."

"On permissions, there are options to do groups and options to do roles. What is practical, you have to pick one or the other, for both read and write permissions."

"Clarity tech support has gotten worse since Broadcom acquired CA Technologies. We're not getting the support we've come to expect as a large enterprise. Clarity's support needs to improve, or it's going to lose market share."

"The API is very, very bad so we developed our own."

More Clarity SM cons

"The concerns where improvements are required lie in the area of finance revolving around aspects like receivables and the general ledger."

"I recommend enhancing the user interface to make the product more user-friendly for business users. Identifying queries that apply to Oracle technical assessments would be beneficial, particularly for Oracle E-Business Suite (EBS) or other specific ready-made packages."

Pricing and Cost Advice

"I think pricing of this model is suitable for growing corporations."

"I don't see anyone other than large companies being able to afford this system."

"The solution is quite reasonable compared to other solutions in the market."

"The pricing is based on a subscription model."

"Pricing is simple, as it’s per concurrent analysts."

"It is a bit expensive, but you definitely get what you pay for. It is worth it!"

"There is a subscripted needed to use Clarity SM. The price of the solution could be less expensive. ServiceNow is less expensive and BMC Helix is priced similar to Clarity SM."

"Clarity offers a perpetual license. Customers purchase the license once and then pay for maintenance. CA provides a subscription model as well. Both models are available for our customers."

"The tool is cheap, but monthly subscriptions are a bit high."

"I rate the product price a six or a seven on a scale of one to ten, where one is low, and ten is high."

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Top Industries

By visitors reading reviews

Performing Arts

12%

Manufacturing Company

10%

Financial Services Firm

Computer Software Company

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

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What do you like most about Quest Stat for Oracle E-Business Suite?

The solution's technical support is very responsive.

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What is your experience regarding pricing and costs for Quest Stat for Oracle E-Business Suite?

I rate the product price a six or a seven on a scale of one to ten, where one is low, and ten is high.

See all answers

What needs improvement with Quest Stat for Oracle E-Business Suite?

The concerns where improvements are required lie in the area of finance revolving around aspects like receivables and the general ledger.

See all answers

Comparisons

ServiceNow vs Clarity SM

Compared 53% of the time

JIRA Service Management vs Clarity SM

Compared 47% of the time

More Clarity SM Competitors

No data available

Product Reports

Buyer's Guide

Clarity SM

August 2025

Download Clarity SM product report

Buyer's Guide

IT Service Management (ITSM)

August 2025

Download Stat for Oracle E-Business Suite product report

Also Known As

CA Service Desk Manager, Clarity Service Management, CA Service Management, Unicenter Service Desk, CA SDM, CA Service Catalog, CA Business Service Insight

No data available

Overview

Service desk capabilities, an integral part of the CA Service Management solution, can enable you to deliver efficiencies in IT service management to business consumers, power users and decision makers. Mobility and collaborative self-service capabilities provide a modern user experience for accessing services and performing tasks, which can help drive user adoption, satisfaction and productivity.

Learn More: https://www.ca.com/us/products...

Broadcom

Stat for Oracle E-Business Suite offers comprehensive tools for effective management and optimization, enhancing ERP operations and ensuring streamlined processes for enterprises seeking robust solutions.

Stat for Oracle E-Business Suite provides a robust framework for managing change and configuration in ERP systems, designed to increase efficiency and reduce downtime. Its advanced features cater to businesses aiming for seamless integration and enhanced performance, facilitating smooth transitions and upgrades within ERP infrastructures.

What are the valuable features of Stat for Oracle E-Business Suite?

Change Management: Streamlines the tracking and implementation of changes to reduce errors.
Version Control: Manages multiple versions of configurations for better tracking.
Reporting: Offers detailed analytics for informed decision-making.
Audit Capabilities: Ensures compliance through comprehensive audit trails.
Deployment Automation: Accelerates the rollout of new configurations across the ERP landscape.

What benefits can users expect when using Stat for Oracle E-Business Suite?

Increased Efficiency: Minimizes manual intervention with automated processes.
Reduced Downtime: Offers reliable features that ensure continuity during upgrades.
Risk Mitigation: Provides strategies and features to minimize potential negative impacts.
Cost Savings: Automates tasks, reducing the need for extensive manual labor.

Stat for Oracle E-Business Suite is implemented in industries such as finance, manufacturing, and healthcare, supporting complex system configurations and change management needs. Its flexibility and extensive feature set enable organizations to optimize workflows and achieve operational excellence.

Quest Software

Sample Customers

Banco G&T Continental City of Perth, FEMSA, Fujitsu, Manpower, Muslim Commercial Bank - MCB, Punjab National Bank, Santa Clara County Social Services, Stefanini

Information Not Available

Buyer's Guide

Clarity SM vs. Stat for Oracle E-Business Suite

July 2025

Free Report: Clarity SM vs. Stat for Oracle E-Business Suite

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