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Cisco SecureX [EOL] vs Splunk SOAR comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Cisco SecureX [EOL]
Average Rating
9.0
Reviews Sentiment
8.2
Number of Reviews
13
Ranking in other categories
No ranking in other categories
Splunk SOAR
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
45
Ranking in other categories
Security Orchestration Automation and Response (SOAR) (3rd)
 

Featured Reviews

Alon K - PeerSpot reviewer
Gives our customers visibility and they don't have to go multiple management consoles anymore
One of the examples is related to forensics. The forensics are amazing because when you have enrichment, and the solutions talk with each other, when you need it, you have the ability to know everything in the organization: when, why, whatever. With just one click you have information from email, from the endpoint, from the web. Let's say that tomorrow morning, you have a ransom[ware] attack in your organization and you would like to know from which email it came, or where the customer saved the file, even though the incident didn't occur at the same moment. With SecureX, you have Cisco Threat Response inside. [With] one click, you get all of the flow. That's amazing value. That also releases resources for our customers. The customers don't have to connect many systems and try to register the event on each system, or to go to the SIEM and do a correlation. That's the one-stop shop for the customers, and that's amazing.
Shubham Sinha. - PeerSpot reviewer
Helped eliminate repetitive and redundant tasks, but custom functions and reporting need a lot of work
The visibility of the solution’s playbook viewer depends on the right you assign to the analyst. SOAR has the flexibility to distinguish between the roles of analyst and owner. If the analyst's role is to just work on a ticket, they cannot view the playbook design platform. That is limited to the owner. That can be both a good and bad thing. A major problem I have faced in SOAR's rights distribution is roles and responsibilities. Suppose I am initially granted user rights or analyst rights, but later on, I also get admin rights. SOAR is unable to amend the limitations of my role. I raised a support ticket with Splunk about this. They said it's a bug in their 5.3.5 version. To fix this, I had to reinstall the entire platform from scratch, just to amend the rights and responsibilities of one role. This bug was not fixed. Also, the latest GUI is terrible. The previous one was better. Another point is that while using Splunk SOAR in an investigation is not difficult, there are some complex parameters. We have SOAR case management, but the licensing is going to put a big hole in your pocket. Also, there is an issue with investigation node addition. When you are doing node additions you cannot grant the entire environment to have SOAR visibility into the incident. So when you integrate it with an ITSM tool, like ServiceNow or Jira for ticketing purposes, there is a challenge. When you do nodes for investigation on a regular basis, sometimes it does not update our ServiceNow platform, which is terrible. It is a redundant activity for an analyst to update that in the case management as well as in the ITSM tool. Although SOAR provides integration, the functionality of investigation and nodes is terrible when it comes to integration. An additional area for improvement is custom function creation. It's terrible. A newbie cannot create custom functions right away. They would require a solid understanding first. Also, the reporting is really awful. If I want to do a report for a customized time period, such as the last three days or the last four days, or from the 10th to the 12th of June, that is not available in SOAR at all. That kind of feature is available in Cortex XSOAR. Reporting is a real challenge.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The forensics are amazing because when you have enrichment, and the solutions talk with each other, when you need it, you have the ability to know everything in the organization: when, why, whatever."
"SecureX enables us to have all the threat intelligence and threat event data in one place."
"One of the most valuable features is the simplicity of deploying SecureX. It's very easy to do that and then you gain very detailed visibility into everything that's going on in your network and, obviously, at the device level. There's just a wealth of information that you can pull from all of these products that are part of SecureX. You know exactly if you have an issue or not."
"The automation and orchestration tools are the most valuable features."
"The most beneficial feature of Cisco SecureX for cybersecurity efforts is its integration with other Cisco solutions and the environment. This sets it apart, as its APIs and overall integration capabilities are very strong. Additionally, its detection capabilities are commendable."
"It has evolved a lot, just that monitoring piece to the current Orchestrator piece. The additional analytics are there. They now have something called Insight, which can basically take data from Microsoft Azure AD and Intune to give us information about our endpoints. This is detailed information about the endpoints, from Secure Endpoint and all these different products. So, it is just constantly evolving. Every time that it evolves, we have more information with more visibility. There are more features that we have that just make everything so much easier, and it is in one place. I don't have to keep going back and forth. I don't have to go to Secure Endpoint and ISE to get the data. I don't have to go to Intune on Microsoft to get the information. It is all in one place."
"Our customers find the product's third-party integrations valuable. Our customers are also impressed with the tool's capability to pick up third-party threat feeds and use that as part of the decision-making process."
"The most valuable feature is its ability to manage all the applications and visibility. For example, if there is malware, spam, or another component that wants to attack the company in my servers, network, or applications, then SecureX will react to the problem."
"The solution’s dashboard is really good and customizable. It also has a good UI."
"My understanding is the initial setup isn't too hard."
"Splunk SOAR's extensive library of pre-built integrations allows it to connect with a vast array of popular security and IT applications, streamlining workflows across our existing security stack."
"The most valuable features are the Splunk SOAR apps and playbooks."
"Splunk SOAR has made a huge impact across security operations and the business overall."
"The product provides 100% automation for certain processes."
"The customization of the playbook in Splunk SOAR is very beneficial."
"The best feature in Splunk SOAR is the visual Playbook Editor. The drag-and-drop interfaces make visualizations and understanding workflows easy."
 

Cons

"Remediation stuff could be integrated into the product's automation."
"For us, the biggest sticking point is that the product is not being designed for multi-tenancy use at present, from an MSP perspective."
"I'm not sure that I would call it a bug, but sometimes the solution is a little slow."
"I would like it to integrate with another solution, e.g., DNA. I would like it to connect to that solution, but not the security aspect."
"The documentation can be improved and the on-prem integration. The set of applications that it was integrated with wasn't comprehensive."
"The front-end work controls the new algorithm and the firewall rules. The search feature of these rules could be improved."
"The automation and orchestration could be simpler. It could be that all the other parts are that easy to use so that these stick out as a negative, but that's the trickiest part for us. The workflows within the orchestration are just a bit more difficult."
"One of the improvements the product needs is more integration with collaboration platforms."
"The scalability could be better."
"What we have seen is if the workflow gets halted or if we want to halt a workflow, it cannot be resumed."
"We want to see improvements made to the APIs such that we can connect to many different systems and data sources."
"The UI can be more customizable for the clients."
"SOAR is probably the most unreliable product Splunk has and that's because most of it is content driven from what you put into it. There are certain parts of it that have a little bit of difficulty at volume too. It's always changing. There is new stuff coming out for it that's going to make it a little bit better, but it does have some drawbacks."
"Unfortunately, not all of our analysts are iPhone users or iOS users. The mobile app is only supported on iOS. Our analysts who have Android do not have that benefit. That would be a nice thing to have so that we can have it across the board and not just for iOS."
"We've run into a few minor issues. Some of the playbook writing is a bit complicated. We've had a few hiccups with the source control. We'd really like to use GitHub deployment keys for a dedicated account. We haven't been able to do that. I think those are some of the major ones."
"The technical support for the Splunk SIEM solution was average."
 

Pricing and Cost Advice

"The pricing is the best part of this solution. It is free if you buy Umbrella or Duo Security. It is also a good solution."
"The pricing is competitive, especially for education institutions. Licensing can be a little bit difficult to navigate, especially with resellers with Cisco, but for us it has been pretty easy."
"The product is absolutely free to any customer. As such, the only thing one must keep in mind is that as long as he already has one Cisco security product, irregardless of what that product is, SecureX is available for free."
"It is free. It can't get any better than that."
"Cisco SecureX is more expensive than Trend Micro. However, considering the integration capabilities with other solutions and the quality of technical support, I believe there's justification for the price difference."
"For the value you get, the pricing of the solution is excellent."
"It comes free with all Cisco products. So, it is a good price."
"It would be nice if they had a different pricing model. Most of our budget for projects goes towards Cisco."
"Splunk SOAR is moderately priced, neither cheap nor overly expensive."
"Splunk is a fast enterprise tool, but it costs too much. At the same time, it's worth what we pay, in my opinion. We can efficiently perform all the functions and tie together the data. It's the perfect tool for our needs."
"We renewed it this year. This year was the first time there was a dramatic increase in the price. It was kind of non-negotiable. It was just a high increase. We had internal communications, and it was definitely a surprise to us. In a short time frame, we renewed it this year. Prices are going up everywhere, but they are not always justifiable, at least not to our eyes. The pricing this year was definitely a big shock."
"The licensing cost is reasonable."
"I found the price of Splunk SOAR to be good."
"In my opinion, the price is high, but if you want good products, you have to be willing to pay for them."
"Splunk SOAR is an expensive solution for an organization of our size."
"The cost is high and the licensing is on an annual basis."
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Top Industries

By visitors reading reviews
Computer Software Company
36%
Financial Services Firm
8%
Manufacturing Company
5%
Government
5%
Computer Software Company
14%
Financial Services Firm
13%
Manufacturing Company
11%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Ask a question
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What do you like most about Splunk Phantom?
Splunk SOAR's quick response to incidents is the most valuable part.
What is your experience regarding pricing and costs for Splunk Phantom?
Splunk SOAR is affordable cost-wise only, but not competitive from a technical perspective compared to Palo Alto SOAR and FortiSOAR.
What needs improvement with Splunk Phantom?
The creation of playbooks is complex in Splunk SOAR ( /categories/security-orchestration-automation-and-response-soar ), and the number of integrations needs enhancement. Although it enhances alert...
 

Also Known As

Kenna.AppSec, Kenna.VI
Phantom
 

Overview

 

Sample Customers

NHS, Rackspace, UNC Pembroke, University of North Carolina at Charlotte, Missing Piece
Recorded Future, Blackstone
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