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Cisco Secure Firewall vs SuccessKPI comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Sep 30, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Fortinet FortiGate
Sponsored
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
588
Ranking in other categories
Secure Web Gateways (SWG) (2nd), Firewalls (1st), Intrusion Detection and Prevention Software (IDPS) (1st), Software Defined WAN (SD-WAN) Solutions (1st), WAN Edge (1st), ZTNA (1st), Unified Threat Management (UTM) (1st)
Cisco Secure Firewall
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
456
Ranking in other categories
Firewalls (5th), Cisco Security Portfolio (3rd)
SuccessKPI
Average Rating
10.0
Number of Reviews
1
Ranking in other categories
AI Customer Experience Personalization (14th), AI Quality Assurance (3rd)
 

Mindshare comparison

Firewalls Mindshare Distribution
ProductMindshare (%)
Cisco Secure Firewall7.5%
Fortinet FortiGate18.3%
OPNsense10.3%
Other63.9%
Firewalls
AI Quality Assurance Mindshare Distribution
ProductMindshare (%)
SuccessKPI2.3%
Ketryx12.9%
Manage Stacks Fully Managed, Secured, and Optimized SonarQube12.3%
Other72.5%
AI Quality Assurance
 

Featured Reviews

Vasu Gala - PeerSpot reviewer
Manager, Information Technology Operation/Presales at TechMonarch
A stable solution with an intuitive interface and quick customer service
I have been working with Fortinet FortiGate, WatchGuard, Sophos, and SonicWall. I'm not as comfortable with SonicWall because of their UI and limitations. I prefer Fortinet above all other options. When it comes to configuration, I am confident in my ability to handle various tasks, including creating policies such as firewall rules, web policies, and application policies. Additionally, I can configure VPNs and implement load balancing, among other tasks. Overall, I feel much more comfortable working with Fortinet. Fortinet has made significant improvements by integrating AI with firewalls for threat analysis and prevention. In the past 2-3 years, they have launched FortiSASE and SIEM, and they also provide SOC services. Both Palo Alto and Fortinet FortiGate are excellent. While Fortinet FortiGate comes at higher prices, the functionality and support justify the cost. They promptly resolve firmware issues and inform all support providers about configuration changes.
Phil Shiflett - PeerSpot reviewer
Senior Manager, Network Engineering at TTi Power Equipment
Unified policies streamline network management but complex licensing requires attention
Cisco Secure Firewall has some growth opportunities in terms of visibility and control capabilities regarding managing encrypted traffic. It has the ability to analyze encrypted traffic, and there is potential for more integration with APIs and AI to enhance these capabilities. Cisco Secure Firewall needs improvement in deployment time and the capability to access the CLI during support calls. I often encounter issues when technical support uses a CLI that is not familiar to me while troubleshooting through the GUI. My ongoing complaint for the last six years has been the lack of CLI functionality, which hinders my ability to work on the firewall, alongside concerns regarding deployment time. For the next release, they should look at the features offered by competitors such as Fortinet, including the ability to perform packet capture directly from the interface. If they enhanced their troubleshooting efficiency related to packet capture for each specific rule, it would simplify the process significantly.
Terry Lang - PeerSpot reviewer
Director of Customer Experience at Edcor Data Services LLC
Balanced scorecards have transformed daily agent self-management and improved quality bonuses
The best features of SuccessKPI are being able to use your base call center data and import other data from other sources easily to combine all of those into the business analytics tool, and it surfaces these in basic reports, dashboards, dossiers, graphs, and charts; there are dozens of different ways that you can surface that data. SuccessKPI has impacted my organization positively by allowing my agents to guide their own quality and manage their quality on a daily basis based upon the feedback that the system is giving them, and we have become so reliant on it that we actually use that report as the foundation for the quarterly quality bonus that my agents have, so they are able to manage and monitor their progress towards their quarterly quality bonus based on the statistics that we surface. One of the key things that we have seen is that our agents, especially our newer agents, are able to monitor their progress as they become more proficient with the different policies, procedures, and processes that our clients require on the telephone, and they can see that as it is surfaced in their balanced scorecard on a daily basis.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most helpful features of FortiGate include its firewall policy, specifically the user-based policy, which I find to be quite beneficial in managing our network security effectively."
"I am pleased with this solution and the features it offers right now."
"The response is very quick and they can visually resolve our problems in a short period."
"Its usability is good. We can easily navigate the system, and we have a very good user experience."
"We have a lot of experience with this solution and haven't had any issues; for repairs, the RMA process is also good, and we don't have any issues with the interface, customization, or integration, as this solution works well."
"The scalability of Fortinet FortiGate is good."
"The most valuable features of Fortinet FortiGate are remote access, web filtering, and IPS."
"It is stable and easy to use. There are a lot of good resources available on the web."
"Beats sophisticated cyber attacks with a superior security appliance."
"The most valuable feature of the Firepower solution is FireSIGHT, which can be easily managed and is user-friendly."
"Cisco Secure Firewall is a scalable solution."
"You do not have to do everything through a command line which makes it a lot easier to apply rules."
"Gives flexibility and several deployment options."
"The front page of device manager is the most valuable feature because it makes it easy to know the system status."
"Cisco Secure Firewall has helped improve my company over the last 15 years."
"Our return on investment is having a network that we don't need to think too much about."
"SuccessKPI has impacted my organization positively by allowing my agents to guide their own quality and manage their quality on a daily basis based upon the feedback that the system is giving them, and we have become so reliant on it that we actually use that report as the foundation for the quarterly quality bonus that my agents have, so they are able to manage and monitor their progress towards their quarterly quality bonus based on the statistics that we surface."
 

Cons

"The reporting needs to be improved."
"I would like to see improvements in the IPS/IDS feature to enhance protection against attacks from attackers, including ransomware protection."
"There are a lot of bugs I have found in the solution and it is difficult to upgrade. These areas need improvement."
"From a pricing perspective, I would rate them a six."
"Fortinet Fortigate could benefit by simplifying some of their processes."
"The main aspect of FortiGate that could be improved is load balancing."
"Fortigate's hardware capacities could be improved."
"From a support perspective, I had more issues that I didn't think the person on my case handled the way I was expecting. We called them for a geolocation issue and we didn't get any proper assistance."
"Its implementation was not straightforward. It was mainly because we were running two projects together."
"The solution is overcomplicated in some senses. Simplifying it would be an improvement."
"The interface for monitoring could be improved to allow better views to make troubleshooting easier."
"Cisco ASA lacks some functionalities, when compared with other vendors’ products."
"Sometimes, it is not easy to troubleshoot. You need to know where to go. It took me quite awhile. It's like, "Okay, if it doesn't go smoothly here, then go find the documentation." Once you do it, it is not so bad. However, it is sometimes a steep learning curve on the troubleshooting part of it."
"I think the ASA layer is thin. It's always Layer 3 or Layer 4 source controller and doesn't control the Layer 7 traffic. It's important, and you'll need an additional firewall."
"License capacity needs to be extended and the vendor needs to work on the pricing."
"Most of the time, Cisco provides features on some versions and the updated versions will move them; for example, we can do firewall policies based on users, which is from Active Directory."
"The ability to use the data and analytics tool with SuccessKPI can be a bit cumbersome to learn at first if you do not have a background in using any business intelligence tools, but once you learn it, it is a very robust tool."
 

Pricing and Cost Advice

"The licensing cost is at the intermediate level."
"The price of Fortinet FortiGate when compared to other solutions is high. However, my knowledge of the price is from third parties and I am not sure how accurate it is. I typically work in the technical area of my organization."
"In my opinion, the pricing of the product is reasonable."
"It is not the cheapest one, but its price is very competitive."
"I give the pricing a nine out of ten."
"The price is okay."
"The pricing is reasonable."
"I rate the pricing an eight and a half on a scale of one to ten, where one is low, and ten is high."
"I know that licensing for some of the advanced solutions, like Intrusion Prevention and Secure Malware Analytics, are nominal costs."
"Its pricing is good and competitive. There is a maintenance cost. It includes SecureX that makes it cost-effective as compared to the other solutions where you have to pay for XDR and SOAR capabilities."
"It is more expensive than the other solutions."
"This is an expensive product, although when you buy this solution, you can do many things so it provides good value for the investment."
"The pricing for Cisco products is higher than others, but Cisco is a very good, strong, and stable technology."
"The licensing has definitely improved and got a lot easier. It is customizable depending on what the customer needs, which is a good benefit, instead of just a broad license that everybody has to pay."
"Firepower has a very high cost and you have to pay for the standby as well, meaning that the cost is doubled."
"We are partners with Cisco. They are always one call away, which is good. They know how to keep their customers happy."
Information not available
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Comparison Review

it_user206346 - PeerSpot reviewer
Security Consultant at Webernetz.net - Network Security Consulting
Mar 11, 2015
Cisco ASA vs. Palo Alto Networks
Cisco ASA vs. Palo Alto: Management Goodies You often have comparisons of both firewalls concerning security components. Of course, a firewall must block attacks, scan for viruses, build VPNs, etc. However, in this post I am discussing the advantages and disadvantages from both vendors concerning…
 

Top Industries

By visitors reading reviews
Computer Software Company
11%
Comms Service Provider
10%
Manufacturing Company
8%
Financial Services Firm
7%
Computer Software Company
12%
Manufacturing Company
9%
Comms Service Provider
7%
Construction Company
6%
Construction Company
42%
Insurance Company
21%
Outsourcing Company
11%
Educational Organization
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business364
Midsize Enterprise135
Large Enterprise191
By reviewers
Company SizeCount
Small Business186
Midsize Enterprise129
Large Enterprise231
No data available
 

Questions from the Community

Which is the better NGFW: Fortinet Fortigate or Cisco Firepower?
When you compare these firewalls you can identify them with different features, advantages, practices and usage a...
What is the biggest difference between Sophos XG and FortiGate?
From my experience regarding both the Sophos and FortiGate firewalls, I personally would rather use FortiGate. I know...
What are the biggest technical differences between Sophos UTM and Fortinet FortiGate?
As a solution, Sophos UTM offers a lot of functionality, it scales well, and the stability and performance are quite ...
Which is better - Fortinet FortiGate or Cisco ASA Firewall?
One of our favorite things about Fortinet Fortigate is that you can deploy on the cloud or on premises. Fortinet Fort...
How does Cisco's ASA firewall compare with the Firepower NGFW?
It is easy to integrate Cisco ASA with other Cisco products and also other NAC solutions. When you understand the Cis...
Which is better - Meraki MX or Cisco ASA Firewall?
Cisco Adaptive Security Appliance (ASA) software is the operating software for the Cisco ASA suite. It supports netw...
What needs improvement with SuccessKPI?
The ability to use the data and analytics tool with SuccessKPI can be a bit cumbersome to learn at first if you do no...
What is your primary use case for SuccessKPI?
We use Amazon Connect as our telephony system, and it does not come with a native statistics tool, so we use SuccessK...
What advice do you have for others considering SuccessKPI?
SuccessKPI is deployed in my organization as a private cloud deployment. SuccessKPI is deployed in the Amazon Web Ser...
 

Also Known As

Fortinet FortiGate Next-Generation Firewall
Cisco Adaptive Security Appliance (ASA) Firewall, Cisco ASA NGFW, Adaptive Security Appliance, Cisco Sourcefire Firewalls, Cisco ASAv, Cisco Firepower NGFW Firewall, Cisco Secure Firewall ASA Virtual - BYOL
No data available
 

Overview

 

Sample Customers

Amazon Web Services, Microsoft, IBM, Cisco, Dell, HP, Oracle, Verizon, AT&T, T-Mobile, Sprint, Vodafone, Orange, BT Group, Telstra, Deutsche Telekom, Comcast, Time Warner Cable, CenturyLink, NTT Communications, Tata Communications, SoftBank, China Mobile, Singtel, Telus, Rogers Communications, Bell Canada, Telkom Indonesia, Telkom South Africa, Telmex, Telia Company, Telkom Kenya
There are more than one million Adaptive Security Appliances deployed globally. Top customers include First American Financial Corp., Genzyme, Frankfurt Airport, Hansgrohe SE, Rio Olympics, The French Laundry, Rackspace, and City of Tomorrow.
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