We performed a comparison between Caspio and ServiceNow based on real PeerSpot user reviews.
Find out what your peers are saying about Microsoft, Oracle, OutSystems and others in Rapid Application Development Software."Caspio was user-friendly compared to other solutions. As someone who doesn't know a lot about coding, I found it easy to create a web application on this platform."
"Creating a ticket is much simpler in this tool. That is one big advantage. Also, the simplicity and ease of use are much better. I've used HPSM and it is very complex in comparison to ServiceNow."
"The biggest feature is that it is cloud-based, so it's always updated, it's always current. We don't have to worry about patches, revisions. We're always working with the latest version."
"Everything about the schema, including the design of ServiceNow, is great."
"ServiceNow was the first true enterprise to service management platform."
"It is a very promising product. They have a new release every six months. They're investing quite a lot, and you can do many creative things with the product. If you know how it works, you can have stricter rules in the product."
"It's a straightforward and effective approach that minimizes the need for extensive explanations."
"It is easily configurable and has a good developer society online, available for any issues from the backend."
"ServiceNow is a very powerful tool that can perform a lot of different functions."
"The visualization of the data pages could be improved. You have to a lot of tweaking to make the visualization stand out. It's basic, but there are a lot of options. So you really have to do a lot of customizing on that part. They could add some templates that are more attractive than the basic ones. It would be helpful if you could start with something that's already built rather than working on standard templates from scratch."
"We find it good in general. Obviously, there are areas of improvement for every capability. As they evolve more, if they keep on adding more intelligence into the capabilities, it will improve. The improvement areas are more integration across the landscape and more intelligence for the overall capability of the solution."
"I know that discovery tools are not meant to be simple, but somehow, if they could make it more simple and robust, that would be great."
"There is inherent complexity with this tool because of the number of things that it can do."
"I find the way you need to attach things like screenshots and stuff is a bit gimmicky. I'm a casual user. I'll use it once every two months and only when I have an incident that I need to report. You don't get a lot of experience with it when you're just using it once in a while like that. Therefore, it needs to be more intuitive so that you don't have to re-learn how to do simple tasks as the way to do certain things just isn't obvious."
"The licensing needs to be divided into tiers in order to attract lower-level users."
"The solution’s pricing is expensive and could be improved."
"The technical support SLA can be improved because sometimes they take a long time to answer our queries."
"Vulnerability management could be improved. Also, integration with tools such as Microsoft Defender ATP needs improvement."
Caspio is ranked 25th in Rapid Application Development Software with 1 review while ServiceNow is ranked 4th in Rapid Application Development Software with 212 reviews. Caspio is rated 8.0, while ServiceNow is rated 8.4. The top reviewer of Caspio writes "It's a good solution for those with limited coding experience". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". Caspio is most compared with Zoho Creator, Microsoft Power Apps, Knack and Oracle Application Express (APEX), whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian.
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We monitor all Rapid Application Development Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
