Calabrio ONE vs Reltio Cloud comparison

Calabrio and Reltio are both solutions in the AI Customer Experience Personalization category. Calabrio is ranked #10, while Reltio is ranked #7 with an average rating of 8.7. Calabrio holds a 1.9% mindshare in ACEP, compared to Reltio’s 0.1% mindshare. Additionally, 81% of Calabrio users are willing to recommend the solution, compared to 100% of Reltio users who would recommend it.

Calabrio ONE

Read 32 Calabrio ONE reviews

622 Views
174 Comparison Views

81% willing to recommend

Reltio Cloud

Read 12 Reltio Cloud reviews

2,136 Views
0 Comparison Views

100% willing to recommend

Calabrio ONE

Reltio Cloud

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Calabrio ONE and Reltio Cloud based on real PeerSpot user reviews.

Find out in this report how the two AI Customer Experience Personalization solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Calabrio ONE vs. Reltio Cloud Report (Updated: December 2025).

Buyer's Guide

Calabrio ONE vs. Reltio Cloud

December 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Calabrio ONE

Ranking in AI Customer Experience Personalization

10th

Average Rating

7.8

Reviews Sentiment

7.5

Number of Reviews

Ranking in other categories

Workforce Engagement Management (4th), AI Scheduling & Coordination (9th)

Reltio Cloud

Ranking in AI Customer Experience Personalization

7th

Average Rating

8.6

Reviews Sentiment

7.6

Number of Reviews

Ranking in other categories

Cloud Master Data Management (MDM) (2nd), AI Data Analysis (3rd)

Mindshare comparison

As of January 2026, in the AI Customer Experience Personalization category, the mindshare of Calabrio ONE is 1.9%, down from 2.4% compared to the previous year. The mindshare of Reltio Cloud is 0.1%. It is calculated based on PeerSpot user engagement data.

AI Customer Experience Personalization Market Share Distribution
Product	Market Share (%)
Reltio Cloud	0.1%
Calabrio ONE	1.9%
Other	98.0%

AI Customer Experience Personalization

Featured Reviews

Gaye Stone

Customer Service Analyst/Scheduler at Tucson Electric Power

The Copy Schedule Activities reduces time spent for changing activities. Agents are not able to cancel an approved request in the Time Off Request area.

I cannot speak about the difference for the QM software. My main use is of the WFM software. A few of the features were "nice to have" features, but version 9.3 had some "deficiencies". The main problem was not being able to run scenarios in a pseudo scheduling area, so the way Calabrio is now, agents can possibly see test scenarios. Another problem is the Time Off Request area. Agents are not able to cancel an approved request through this area. The sorting/filtering could be improved upon greatly. We are scheduled to upgrade to version 10.0, which will resolve many of the issues we do not like about the current version that we are using. Update: We are still on version 9.3 and looking forward to upgrading.

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Amrita Guha

Human Resources Head at AN INFOSYSTEMS BV

Consulting team maximizes cloud features while seeking workflow improvements

We are quite satisfied with the solution. The only issue we face is with the workflow feature. Every time we need to deploy our workflows, we must contact the Reltio Support Center. We have to rely on their availability and write to them to receive the required JAR files. They are slow to respond to these requests.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The Copy Schedule Activities has been a favorite tool. It reduces time spent when I need to make changes which are identical to multiple agents' schedules."

"The matching feature of Reltio Cloud is highly effective compared to many other tools available. Additionally, it is almost ready to use out-of-the-box, reducing the implementation time."

"The solution saves 30% to 40% of our time."

"There are default limitations and considerations. For instance, Reltio can store a maximum of 200 values for a single attribute. If your data exceeds this limit, you can request Reltio support to increase the limit. However, be aware that increasing this limit may impact performance, potentially slowing down data loading times."

"The most valuable feature is real-time synchronization. You can see the events as soon as they are posted within a couple of fraction seconds."

"The most valuable feature of Reltio Cloud is the customization we can make in its functionality."

"The survivorship feature is great because we can define it, prioritize the sources, and only allow those sources to survive when making the golden record."

"It is very easy to learn. The"

"We can store the data and enrich it from multiple sources."

More Reltio Cloud pros

Cons

"Being able to "publish" or rerun the schedule for only one agent would be ideal."

"Give agents the ability to cancel approved requests for time off. Vacation plans do actually change in the real world."

"There is some lag in developing new features for specific business requirements. If a new feature is needed, we have to raise a request in the developer portal through the IDEA portal. This process takes time to develop, which can be a drawback when immediate business needs arise."

"The download process can be quite slow"

"Initially, the UI was limited in features."

"Reltio Cloud could be improved in two specific areas. Firstly, the API capability needs to be enhanced, as when utilizing the REST API and posting a significant amount of data, there are multiple rejections from the MDM side. This can be due to the MDM server not responding or being unable to process the request. Therefore, I suggest that the API capacity should be increased to handle larger amounts of data. Additionally, I have noticed that the response time from the servers can take up to a minute or a few seconds, which can be improved for a faster response time."

"We need manual data modeling and configuration to tailor the platform to our requirements."

"Sometimes, the service goes down for maintenance or when we run a lot of jobs so things get pushed to the queue and results don't get delivered on time."

"The deployment is difficult."

"The solution's UI could be enhanced, and its record filtering could be expanded."

More Reltio Cloud cons

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Top Industries

By visitors reading reviews

Insurance Company

15%

Financial Services Firm

12%

Energy/Utilities Company

10%

Retailer

Computer Software Company

14%

Financial Services Firm

13%

Manufacturing Company

10%

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	2
Midsize Enterprise	1
Large Enterprise	29

By reviewers
Company Size	Count
Small Business	2
Midsize Enterprise	2
Large Enterprise	8

Questions from the Community

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What needs improvement with Reltio Cloud?

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What is your primary use case for Reltio Cloud?

We are currently using Reltio Cloud. We are consultants based in Europe, and we are using it for ourselves and our clients.

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What advice do you have for others considering Reltio Cloud?

Our team consists of 35 plus members spread across India, Vietnam, and Portugal in Europe. The solution runs on AWS Cloud and is a well-known platform. TIBCO EBX has suffered some losses last year....

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Comparisons

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Compared 32% of the time

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Compared 21% of the time

Verint Open CCaaS vs Calabrio ONE

Compared 20% of the time

NICE CXone vs Calabrio ONE

Compared 18% of the time

Alvaria Workforce Management vs Calabrio ONE

Compared 10% of the time

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Compared 25% of the time

Informatica Intelligent Data Management Cloud (IDMC) vs Reltio Cloud

Compared 20% of the time

TIBCO EBX vs Reltio Cloud

Compared 18% of the time

Stibo STEP MDM vs Reltio Cloud

Compared 9% of the time

SAP Master Data Governance vs Reltio Cloud

Compared 7% of the time

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Product Reports

Buyer's Guide

Workforce Engagement Management

January 2026

Download Calabrio ONE product report

Buyer's Guide

Reltio Cloud

January 2026

Download Reltio Cloud product report

Also Known As

Calabrio

No data available

Overview

Calabrio is a customer engagement software company that provides analytic insights to catalyze growth through customer service contact centers. The Calabrio ONE software suite empowers everyone in an organization, from contact center agents to the CEO, with easy-to-use tools that provide a better understanding of the customer.

Every customer interaction yields insights that expand customer-consciousness, which is how leading companies now drive growth and long-term corporate prosperity.

Calabrio solutions are built on an intuitive, web-based architecture that positions and accelerates the contact center as an epicenter for customer insight. A pioneer in its industry for more than two decades, Calabrio has been named “Leader” by Gartner in its Magic Quadrant for Customer Engagement Center Workforce Optimization (2015). The company is also a member of the Cisco Solution Partner Program and the Avaya DevConnect program.

Calabrio

Reltio Cloud excels in Master Data Management (MDM), offering real-time data synchronization and a unified data view across diverse sources. Praised for its scalable architecture and user-friendly interface, it enhances operational efficiency and compliance management, making it ideal for handling large volumes of data and improving organizational productivity.

Reltio

Sample Customers

Polaris, Equifax, Fedex, Rabo, Paychex, Virteva, VITAS Healthcare Corp, Keurig Green Mountain, AT&T, Esurance, Subaru, Boeing, Tiffany & Co., Thomson Reuters.

iMiDiA, Slalom, MeritDirect, Cognizant

Buyer's Guide

Calabrio ONE vs. Reltio Cloud

December 2025

Free Report: Calabrio ONE vs. Reltio Cloud

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