No more typing reviews! Try our Samantha, our new voice AI agent.

Broadcom Service Virtualization vs SmartBear TestComplete comparison

Why PeerSpot?
 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Broadcom Service Virtualiza...
Average Rating
8.2
Number of Reviews
97
Ranking in other categories
Service Virtualization (1st)
SmartBear TestComplete
Average Rating
7.6
Reviews Sentiment
6.8
Number of Reviews
76
Ranking in other categories
Functional Testing Tools (6th), Regression Testing Tools (5th), Test Automation Tools (6th)
 

Mindshare comparison

While both are Quality Assurance solutions, they serve different purposes. Broadcom Service Virtualization is designed for Service Virtualization and holds a mindshare of 25.7%, down 26.3% compared to last year.
SmartBear TestComplete, on the other hand, focuses on Test Automation Tools, holds 5.3% mindshare, down 5.8% since last year.
Service Virtualization Mindshare Distribution
ProductMindshare (%)
Broadcom Service Virtualization25.7%
Parasoft Virtualize22.8%
OpenText Service Virtualization17.2%
Other34.3%
Service Virtualization
Test Automation Tools Mindshare Distribution
ProductMindshare (%)
SmartBear TestComplete5.3%
Tricentis Tosca10.5%
OpenText Functional Testing8.5%
Other75.7%
Test Automation Tools
 

Featured Reviews

DM
Senior Project Manager at Infosys
Can be used for the virtualization of TCP/IP protocols for third-party terminal insurance
We use it for the virtualization of third-party APIs for performance testing. Our second use case is related to the virtualization of TCP/IP protocols for third-party terminal insurance, which is used for insurance clients In the case of the virtualization of TCP/IP protocols for third-party…
Prakhar Goel - PeerSpot reviewer
Sr Test Lead at Emerson
Used for integration automation, user-based automation, and web automation
The solution's most valuable features are the drag-and-drop feature, keyword-driven approach, and reusability of the scripts. The solution has introduced a new feature that helps us identify objects we cannot normally identify. It gives you a fair idea of objects, resolving the object recognition issue. The solution can be used to perform different tests on different machines.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Service Virtualization provides a different world of opportunities in SOA testing, which helps us to provide a better SOA solution to clients."
"It has helped our organization in term of its availability and being able to create systems immediately."
"Service virtualization is beneficial as it allows system and integration testing to be done, without depending on a fully available environment."
"You can create virtual services from a live recording or you can even take raw traffic and convert that into request/response pairs, and you can create an entire virtual service from just those simple little files, and that's super awesome when that all works out."
"It provides us a high level of integration with all of our solutions, to the extent that we can set up modules with Service Virtualization functionality at the same time."
"With the help of virtual services developed by CA DevTest/Service Virtualization, we were able to create the virtual environment, and now the release cycle is reduced to two weeks, with a fully developed virtual service environment."
"The most valuable feature for us is that it provides configuration settings to make connections to the DB and web services, and because it has pre-written code exposed through a UI, it makes it much easier to configure tests."
"It has helped us to shift-left in our testing life cycle."
"The ease-of-use and quality of the overall product are above average."
"The initial setup is pretty easy and it's quick to deploy."
"Customer service and technical support responsiveness are high. Everyone is very professional."
"It helped to automate all the possible functional test cases which I previously used to do by manual testing."
"Complete works perfectly with CUTE. That includes all dialogues, right-click menus, or system dialogues, etc., which are handled well."
"The product has many features."
"For us, the automated test farm of 20 virtual machines for execution, 20 TestComplete licenses and 20 automated testers are doing the job of 100 manual testers."
"Test automation with TestComplete significantly (estimated 80%) reduced the regression timeline for a complex AUT with a large number of test cases."
 

Cons

"The overall installation architecture should be simplified."
"In terms of stability, I have to restart it every day. We set it on job and we just restart it every day."
"CA SV takes up lot of your system resources."
"It does require a higher level of support. This is not the kind of tool that you can just haul off just go make decisions on."
"On the testing side of the functionality, there are a few things that are missing."
"The concept of agent installation is a tedious process and should have been much simpler."
"As of today, none of the Microsoft technologies are supported."
"With Service Virtualization being a newer concept and market, there is a lack of high quality/experienced resources available across the board for any of the tools (as of mid 2013)."
"The initial setup of SmartBear TestComplete was complex."
"A major part of the product that needs improvement is the licenser."
"Customer Service can be slow to respond to electronic forms of communication and they do not have a way for a customer to speak directly to customer support."
"Right now, in terms of recording and scripting the solution is not user-friendly."
"One issue that I found was that there wasn't a quick way or a button to move Visual Basic scripts to TestComplete."
"At times, identifying or locating an element can be somewhat challenging. However, in a recent test update, they introduced Optical Character Recognition (OCR) capability. This introduction has reduced the challenges to some extent, as we can now utilize OCR if the normal method doesn't work. Nevertheless, there is still significant potential for improvement in TestComplete's ability to identify various object elements. I don't have any specific concerns to mention. I have observed significant improvements in TestComplete over the past few years, especially in its support for highly dynamic object elements used in products like Salesforce Dynamics 365. In earlier versions, there were numerous challenges, but the current version is far superior to its predecessors."
"The solution needs more training manuals or some form of online forum for learning. It needs more documentation."
"The solution needs Mac OS support."
 

Pricing and Cost Advice

"There are additional fees for advanced-level technical support."
"I think the pricing is quite fair because this solution provides a lot of functionalities, and is quite stable."
"I don't have the exact dollar amount, but we have spent close to $1,000,000 for a three-year agreement, for an enterprise level."
"There is a yearly licensing cost, and I would give it a four out of five."
"The licensing costs are in the range of $1,000 to $3,000."
"Overall, for us, the cost of the TestComplete platform and the three extra modules is around $8,000."
"We have a TestComplete 12 license."
"The price is less, compared to other products, such as QTP."
"SmartBear TestComplete is an expensive tool."
"It comes with a high cost."
"It is approximately $6,000 a year."
"My advice so far, is that while it’s not quite as powerful and easy to use as UFT, its price tag more than makes up for it."
report
Use our free recommendation engine to learn which Service Virtualization solutions are best for your needs.
920,769 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Outsourcing Company
25%
Financial Services Firm
12%
Construction Company
12%
Manufacturing Company
7%
Manufacturing Company
13%
Financial Services Firm
12%
Outsourcing Company
10%
Construction Company
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise8
Large Enterprise98
By reviewers
Company SizeCount
Small Business23
Midsize Enterprise19
Large Enterprise32
 

Questions from the Community

Ask a question
Earn 20 points
What is your experience regarding pricing and costs for SmartBear TestComplete?
I am not involved in pricing or licensing; our management team handles these aspects.
What needs improvement with SmartBear TestComplete?
While using SmartBear TestComplete, we are fine with the current capabilities, however, it would be beneficial to improve some performance aspects, especially the image comparison feature. Occasion...
What is your primary use case for SmartBear TestComplete?
We are using SmartBear TestComplete ( /products/smartbear-testcomplete-reviews ) for automation over applications.
 

Also Known As

ITKO LISA, CA LISA, CA Service Virtualization
No data available
 

Overview

 

Sample Customers

Union Bank, Swisscom, Autotrader, KPN, ING Bank, Best Buy, American Family Insurance, TESCO, Telefonica, Molina Healthcare, California DMV, Aktia, City Index, Con-way, DirecTV, GRU Airport, Liquidnet, NAB, Nordstrom, T-Mobile, TIM Brasil, 
Cisco, J.P. Morgan, Boeing, McAfee, EMC, Intuit, and Thomson Reuters.
Find out what your peers are saying about Broadcom, Tricentis, Parasoft and others in Service Virtualization. Updated: October 2026.
920,769 professionals have used our research since 2012.