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Box vs Microsoft 365 Business comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.4
Organizations using Box report efficiency in file management, reduced compliance risks, and notable returns despite some awaiting detailed calculations.
Sentiment score
8.4
Microsoft 365 Business enhances remote work with cost savings, security, and efficient tool access, boosting ROI and project delivery.
It also provides good security and the ability for normal users to create simple applications without needing developers.
 

Customer Service

Sentiment score
6.9
Box customer service is generally praised, but users want improved response times and frontline expertise for better experiences.
Sentiment score
7.1
Microsoft 365 Business customer support is generally helpful and responsive, though experiences vary with some inconsistencies and language barriers.
It would be beneficial if Microsoft had more expert customer support staff.
We have had good support from Microsoft, with responsive and well-trained staff who are very polite.
 

Scalability Issues

Sentiment score
7.8
Box offers strong scalability and performance for large organizations, but some limitations appear in enterprise-level deployments and large file handling.
Sentiment score
7.3
Microsoft 365 Business scales well for small to large enterprises, despite cost increases, offering strong cloud-based expansion capabilities.
I am uncertain about its effectiveness at an enterprise level, where SharePoint might be preferred.
 

Stability Issues

Sentiment score
8.0
Box is highly stable and secure, with minimal outages, though users seek improvements in upload speed.
Sentiment score
6.1
Microsoft 365 Business is reliable and stable, with minimal issues, primarily related to Teams or large data handling.
Box was very stable and did not have any latency issues.
The file-sharing feature in Microsoft 365, specifically using OneDrive, is unreliable.
The stability of Microsoft 365 Business is rated nine out of ten.
It works properly, and I have never needed to contact support.
 

Room For Improvement

Box needs improved sync, search, file management, security, integration, interface, performance, permissions, API, pricing, and data recovery.
Microsoft 365 Business struggles with UI, integration, pricing, security, and support, needing improvements for performance and cross-platform ease.
Collaborative editing was challenging if multiple people were in a document at once.
Once you start using this product, it becomes difficult to switch to alternatives.
Providing Power BI for a lower package, such as e3, would be beneficial.
The comprehensive nature of the solution justifies the cost.
 

Setup Cost

Box pricing is initially steep but offers excellent value, with discounts and free versions available for businesses and education.
Microsoft 365 Business provides flexible, tiered pricing starting at $12.50 monthly, offering scalable options tailored to business needs.
The solution might be considered pricey for some, however, the comprehensiveness of the suite justifies its cost.
Microsoft 365 is cost-intensive, and alternate options like OpenOffice, LibreOffice, or Google Workspace are not as expensive.
It could be more affordable.
 

Valuable Features

Box provides secure file sharing, collaboration, advanced security, and seamless Microsoft integration, making it ideal for organizations.
Microsoft 365 Business boosts productivity with cloud storage, collaboration tools, robust security, and flexible subscription, supporting efficient remote work.
Box had a very easy-to-use search feature and a good user interface on its website, which was faster and better than SharePoint.
When working with data, I am easily able to share among team members through Microsoft Teams.
The subscription model of Microsoft 365 Business is beneficial since it provides continuous updates, including functional updates and transformations of the product.
Microsoft 365 Business integrates well and improves communication, cooperation, and security.
 

Categories and Ranking

Box
Ranking in Content Collaboration Platforms
5th
Average Rating
8.4
Reviews Sentiment
7.4
Number of Reviews
41
Ranking in other categories
Enterprise Content Management (8th), Cloud Storage (13th), Digital Asset Management (3rd), Document Management Software (4th)
Microsoft 365 Business
Ranking in Content Collaboration Platforms
9th
Average Rating
8.4
Reviews Sentiment
7.0
Number of Reviews
245
Ranking in other categories
Mobile Device Management (MDM) (2nd)
 

Mindshare comparison

As of June 2025, in the Content Collaboration Platforms category, the mindshare of Box is 8.7%, up from 8.6% compared to the previous year. The mindshare of Microsoft 365 Business is 1.8%, up from 1.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Content Collaboration Platforms
 

Featured Reviews

Parthasarathy Chellapillai - PeerSpot reviewer
Used for data storage and data collaboration, but its data security could be improved
If I have restricted access within an organization by keeping the data in Box, there are other applications through which I can barge into the data. If anyone wants to keep a file restricted to four people, I can access it because it's available in the cloud. I can directly access the file and pull in the data by entering the file's name. Someone from outside the organization can't access it. However, someone from within the organization who is not supposed to access the data can access it, provided it is in Box. Box is almost like a folder structure outside your system. The solution uses the cloud, and you don't need any separate storage in your system. Even if your system crashes down, the data will be saved. Overall, I rate the solution a six out of ten.
CharlesBrewer - PeerSpot reviewer
Price and reliability need improvement while general tasks are streamlined
The pricing for Microsoft 365 is too high, and quality-wise, it does not meet high standards. The operating system is outdated and inadequate. Microsoft has very poor security, and Defender is ineffective. In terms of collaboration and file sharing, OneDrive is very clunky and has frequent sync issues. It also crashes a lot and is unreliable.
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Top Industries

By visitors reading reviews
Educational Organization
34%
Financial Services Firm
8%
Computer Software Company
6%
Healthcare Company
5%
Computer Software Company
13%
Financial Services Firm
10%
Manufacturing Company
10%
Healthcare Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Box?
The solution is used for data storage and any kind of visualization.
What is your experience regarding pricing and costs for Box?
I was not involved in discussions about paying for Box, so I cannot provide specifics about pricing.
What needs improvement with Box?
Collaborative editing was challenging if multiple people were in a document at once. The installation procedure was tricky but manageable with provided guidance and steps.
What do you like most about Microsoft 365 Business?
The product's initial setup phase was straightforward.
What is your experience regarding pricing and costs for Microsoft 365 Business?
The solution might be considered pricey for some, however, the comprehensiveness of the suite justifies its cost. It is generally still worth the money and is cost-effective when considering the pr...
What needs improvement with Microsoft 365 Business?
Every year, they are increasing their price significantly. The price has more than doubled now. Once you start using this product, it becomes difficult to switch to alternatives. Microsoft should b...
 

Comparisons

 

Also Known As

No data available
Microsoft 365 E3, Microsoft 365 E5, Microsoft 365 F1, MS 365 Business
 

Overview

 

Sample Customers

GE, Toyota, P&G, Caterpillar, Flex, Schneider Electric, Sally Beauty, Eurostar, AstraZeneca, AirBnB, Whirlpool, Wake Forest School of Medicine, Nationwide, Aeropostale etc
Urban Agriculture Co., The Detroit Wallpaper Co., TransBlue Facility Management, Garner Food Company
Find out what your peers are saying about Box vs. Microsoft 365 Business and other solutions. Updated: June 2025.
857,028 professionals have used our research since 2012.