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Boomi iPaaS vs ServiceNow Now Platform comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.5
Boomi iPaaS boosts integration speed and efficiency, reducing costs and resources, delivering rapid returns within months.
Sentiment score
6.4
Larger enterprises see ROI from ServiceNow via enhanced performance and AI features, but smaller companies may struggle with costs.
We have automated complete order-to-cash processes for multiple customers, saving over 90 million dollars.
Integration and Solution Architect/AI Engineer (Boomi and Workday) at Tech Bridger
The return is faster since development efforts are minimized, allowing for quicker integration delivery.
CTO at a computer software company with 201-500 employees
I have observed a 100% return on investment, with considerable time saved and clients very happy with the output they received.
Associate at Ltim
 

Customer Service

Sentiment score
6.0
Boomi iPaaS support is responsive with varied quality; improvements in bug management and tiered costs are pointed out.
Sentiment score
7.2
ServiceNow Now Platform's support is praised for responsiveness and expertise, particularly at higher levels, with ratings between seven to ten.
Seamlessly meeting SLAs and providing excellent responses to challenges and issues related to interface and data connectivity.
GenAI Strategist at Wipro Limited
The tech support is very good, offering immediate responses and chat options.
Integration and Solution Architect/AI Engineer (Boomi and Workday) at Tech Bridger
We receive service that is more than adequate, even exceptional.
CTO at a computer software company with 201-500 employees
They generally know what they are talking about.
Associate director at Accenture
They are tremendous in helping their customers such as us with their expertise of the platform and knowledge.
Senior Analyst at DXC Technology
 

Scalability Issues

Sentiment score
7.2
Boomi iPaaS is scalable and adaptable, though some face challenges with complexity, cost, and log management.
Sentiment score
7.8
ServiceNow Now Platform excels in scalability, customization, and integration, efficiently supporting large-scale, cloud-based business environments.
The reason we wanted to use our own Kubernetes cluster was to do automatic scaling for utilized resources, allowing us to save.
CTO at a computer software company with 201-500 employees
We have built approximately 1,100 interfaces for one customer, which is a significant achievement.
Integration and Solution Architect/AI Engineer (Boomi and Workday) at Tech Bridger
Users can build and modify the platform according to their needs.
Associate Director at KPMG India
You can have thousands of users using the platform very efficiently.
Senior Analyst at DXC Technology
It is easily scalable and very powerful in this direction.
Product Owner at a computer software company with 51-200 employees
 

Stability Issues

Sentiment score
7.2
Boomi iPaaS is generally stable with minor issues, praised for 99.99% availability but some prefer Jitterbit's interface.
Sentiment score
8.1
ServiceNow Now Platform is reliable with high availability, seamless critical app handling, and improved cloud performance, despite occasional upgrade issues.
I haven't had any situations where it would be unavailable for our calls, so I don't have complaints there.
Product Owner at a computer software company with 51-200 employees
Overall, it achieves a 99.99% SLA on availability.
Senior Analyst at DXC Technology
ServiceNow Now Platform has improved it since then.
Assistant Manager at Wipro Limited
 

Room For Improvement

Boomi iPaaS requires enhancements in UI, documentation, support, API management, and offers improvements in pricing, training, and deployment processes.
ServiceNow users face challenges with its complex licensing, unintuitive interface, integration, AI features, customization, and low-code support.
The integration landscape has become complex, and having a data strategy with unified data models would make integration easier for any platform, including Boomi.
GenAI Strategist at Wipro Limited
A significant area for improvement is version control.
CTO at a computer software company with 201-500 employees
The ETL aspect of Boomi iPaaS is not mature enough at the moment.
Integration and Solution Architect/AI Engineer (Boomi and Workday) at Tech Bridger
Historical data isn't as easily available as expected and it requires buying additional licenses for more features.
Senior IT consultant at a tech services company with 11-50 employees
It lacks support for rollbacks in case of complex customer processes.
Associate Director at KPMG India
There are many areas where ServiceNow leverages AI or machine learning to enhance the features.
Senior Analyst at DXC Technology
 

Setup Cost

Boomi iPaaS offers cost-effective integration solutions, but expenses may increase with additional usage and connectors despite competitive pricing.
ServiceNow's high licensing costs are offset by valuable functionalities, offering a good return on investment for organizations.
While pricing is relative, compared to others, it is favorable.
CTO at a computer software company with 201-500 employees
The pricing for Boomi iPaaS is reasonable, costing around $6,000 per year.
Integration and Solution Architect/AI Engineer (Boomi and Workday) at Tech Bridger
My experience with pricing, setup cost, and licensing indicates it is a little bit high but still reasonable.
Associate at Ltim
ServiceNow Now Platform is an expensive product.
Senior IT consultant at a tech services company with 11-50 employees
ServiceNow Now Platform falls within the more expensive tier of a product.
Product Owner at a computer software company with 51-200 employees
 

Valuable Features

Boomi iPaaS simplifies integrations with low-code tools, connectors, and automation, enhancing efficiency, scalability, and cost-effectiveness.
ServiceNow Now Platform offers incident management, automation, integration, low-code development, AI enhancements, and custom solutions for IT service management.
It automates the creation and population of a data warehouse, reducing the need to write SQL scripts and procedures.
Innovation & Data Management Enterprise Architect at a government with 1,001-5,000 employees
I can definitely say I see specific positive outcomes after moving to Boomi iPaaS, noting improvements in efficiency, cost savings, and faster project delivery.
Associate at Ltim
The most valuable features of Boomi are the integration capabilities, the Data Hub product, and the UDI integration.
GenAI Strategist at Wipro Limited
The most valuable features are the ease of use, stability, and the ability to change or upgrade seamlessly.
Senior IT consultant at a tech services company with 11-50 employees
The text-to-code feature is particularly useful for turning natural language instructions into recognizable code on the ServiceNow platform, aiding both implementation teams and customers.
Associate Director at KPMG India
It is extremely powerful and very much customizable, which allows for quick building of solutions around it.
Product Owner at a computer software company with 51-200 employees
 

Categories and Ranking

Boomi iPaaS
Ranking in Business Orchestration and Automation Technologies
18th
Average Rating
8.0
Reviews Sentiment
6.5
Number of Reviews
31
Ranking in other categories
Integration Platform as a Service (iPaaS) (3rd), AI Observability (16th)
ServiceNow Now Platform
Ranking in Business Orchestration and Automation Technologies
17th
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
50
Ranking in other categories
Rapid Application Development Software (14th), Low-Code Development Platforms (9th), No-Code Development Platforms (3rd)
 

Mindshare comparison

As of May 2026, in the Business Orchestration and Automation Technologies category, the mindshare of Boomi iPaaS is 1.1%, up from 0.1% compared to the previous year. The mindshare of ServiceNow Now Platform is 2.0%, up from 1.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Business Orchestration and Automation Technologies Mindshare Distribution
ProductMindshare (%)
ServiceNow Now Platform2.0%
Boomi iPaaS1.1%
Other96.9%
Business Orchestration and Automation Technologies
 

Featured Reviews

SG
Associate at Ltim
Cloud integration has transformed projects and delivers faster, more secure business workflows
In my opinion, the best feature Boomi iPaaS offers is its user interface, which is easy to maintain, has a low cost, and offers low licensing costs, making it very easy to develop any integration. Regarding features, Boomi iPaaS performs best and is more stable. It also has easy support, allowing me to contact the Boomi support vendor team for assistance with atoms, molecules, runtimes, and clusters. Security-wise, it is also more secure, enabling the use of internal OAuth 2.0 tokens and basic authentication for high-level authentication, and I can integrate with third-party services to obtain authentication, with some banking projects in Boomi iPaaS using PayU, Razorpay, and various payment platform authentications. The positive impact of Boomi iPaaS on my organization has been significant, as after adopting it, I received many projects with the help of the Boomi vendor who brought me opportunities for Boomi iPaaS usage. Previously, I used TIBCO, MFT, and WebMethods, which were all very old systems. Boomi iPaaS is cloud-based and continues to update constantly, which has been very useful and led to more business. I can definitely say I see specific positive outcomes after moving to Boomi iPaaS, noting improvements in efficiency, cost savings, and faster project delivery. The connector-based licensing cost is very low compared to other integration tools, and for security purposes, it is helpful. I have observed significant good performance transitioning from old legacy systems to Boomi iPaaS.
Vishal Savajiani - PeerSpot reviewer
Senior Analyst at DXC Technology
Low-code workflows have transformed how we automate processes and build enterprise apps
First and foremost, ServiceNow Now Platform allows us to do a low-code or no-code platform, which is the wonderful first feature. On top of that, if you want to do some customization along with the low-code and no-code, you can do it. Beyond that, if you write a full-fledged customized code and make your functionality, you can do it. Workflow is there, and we can automate our workflows. Flow is there as an option. Apart from workflow and flow, we have many business rules and script includes. These are all the technical components and features of ServiceNow Now Platform that allow us to achieve our objective. ServiceNow Now Platform offers a very easy feature that we call workflow or flow. Using workflow or flow, we can customize industry workflows. The development on that flow is very simple, and you can use drag and drop functionality. If you want to do some scripting, you can do it. This is an awesome feature of ServiceNow Now Platform that allows us to develop or automate any flow in quick time. Internally, ServiceNow Now Platform uses a lot of AI features and machine learning features. This makes it more wonderful. AI and machine learning are the core of ServiceNow Now Platform, and they are using it heavily. It is making a lot of impact on deliverables. You can develop anything whatever you want on ServiceNow Now Platform. If you understand ServiceNow Now Platform capabilities, you can develop a full-fledged application on ServiceNow Now Platform easily. You don't have to write scratch code or do any database operations. You just need to create tables and forms, which are very easy to develop if you are familiar with ServiceNow. Everything is on one platform, so it is a single source of data that you can find on ServiceNow itself for the overall enterprise. ServiceNow Now Platform offers a reporting feature very well. Along with the reporting, they are offering workspace and dashboard. All these UI interfaces you can use to extract precise information for your customer. This is really helping the customer make decisions with the precise and versatile reports. You can have a list report view, a graph report view, or a pie chart. All these features can be developed quickly and used in ServiceNow. This is where ServiceNow Now Platform makes a lot of difference.
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Top Industries

By visitors reading reviews
Financial Services Firm
9%
Manufacturing Company
9%
Computer Software Company
8%
Outsourcing Company
7%
Financial Services Firm
14%
Government
9%
Construction Company
8%
Manufacturing Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business10
Midsize Enterprise4
Large Enterprise16
By reviewers
Company SizeCount
Small Business15
Midsize Enterprise3
Large Enterprise35
 

Questions from the Community

What is your experience regarding pricing and costs for Boomi AtomSphere Integration?
My experience with pricing, setup cost, and licensing indicates it is a little bit high but still reasonable.
What needs improvement with Boomi AtomSphere Integration?
In terms of improvements, there is not much to enhance, but I believe a more user-friendly UI, solid Agent Garden features, and more training initiatives to promote Boomi iPaaS would be beneficial....
What is your primary use case for Boomi AtomSphere Integration?
My main use case for Boomi iPaaS is integration, as I have been integrating Boomi iPaaS with many source and destination systems such as Salesforce. I use Boomi iPaaS as an integrator, connecting w...
What is your experience regarding pricing and costs for ServiceNow Now Platform?
I do not know the setup cost details. I am not at that level where I make decisions on the cost.
What needs improvement with ServiceNow Now Platform?
There are many areas where ServiceNow leverages AI or machine learning to enhance the features, and they are already doing it. In every area, there is a scope for learning and improvement. ServiceN...
What is your primary use case for ServiceNow Now Platform?
ServiceNow Now Platform has many use cases available. It allows significant customization and integration capabilities with many internal features that we use. Basically, we can digitize, automate,...
 

Also Known As

Boomi
No data available
 

Overview

 

Sample Customers

DocuSign Inc., Innotas, Certent, Renesas Electronics America (REA), Kelly-Moore Paints, Mindjet, City of McKinney, Ritchie Bros. Auctioneers (RBA), Daylight Transport, A10 Networks
experian, beachbody, health partners
Find out what your peers are saying about Boomi iPaaS vs. ServiceNow Now Platform and other solutions. Updated: April 2026.
894,738 professionals have used our research since 2012.