We performed a comparison between BMC TrueSight Operations Management, OPS/MVS Automation Intelligence, and SCOM based on real PeerSpot user reviews.
Find out what your peers are saying about BMC, ServiceNow, Microsoft and others in Event Monitoring."The initial setup of BMC TrueSight Operations Management was easy."
"We can verify uptimes as another source of keeping devices in compliance."
"The noise reduction for ticketing works much better than we have seen in a lot of other companies."
"It has provided us with a single location to host all events to be viewed/monitored by our NOC. This has greatly helped them to streamline their processes."
"The Event Management is outstanding; still is the most interesting part of the product."
"Its event management capabilities are very open and flexible. I haven't seen a use case scenario with a customer that we couldn't actually solve the problem for, so it's really good. There are some interesting things that happen in an enterprise network (things that people don't normally expect), and the event management product is very flexible. You can solve problems as far as your imagination can go with it."
"I like the deep-dive detail and end-user metrics data. The synthetic monitor is the best one. The best point of the new one is that there's no need for configuration. You can inject the Java script and start to change major developments in the application. This is a good approach, and we received all the data using this."
"It is breadth. It covers so many different technologies which can roll up into a single console."
"It's very secure, because it's a legacy application."
"It allows us to respond faster to issues. If there are issues that come out, we're able to capture a message and alert somebody about it."
"Their technical support is incredible, immediately responsive, and even if it is not updated to Level 2 support sometimes, they chip in providing more detailed answers and options to fix the problem."
"It reduces the number of repetitive motions required by a human to respond to the system."
"With the automation pieces we can bring this region up or take this region down, and it allows us to always meet our time critical requirements."
"Because we can define complex commands, the training of new operators is quicker. We can also put checks in place, that will prevent user errors."
"I do not have to keep recordings. It is there and is proactive. It helps the operators, human editors, and me."
"It is an easy product to use and it is stable."
"This solution saves us a lot of work because it reduces the effort that is required in order to start monitoring."
"The most valuable feature is the monitoring of Windows and Linux servers."
"The product has helped our organization with in-depth monitoring."
"The product’s auto-remediation feature helps with automation."
"The solution is used for monitoring the hardware inventory. For instance, it helps with the whole operational monitoring view for the company's infrastructure."
"The most valuable feature is the extensibility, as there are really no limits as to what you can do with it."
"The solution is scalable. If you want to monitor more you have to buy more licenses, but you can add on. We don't plan to increase usage."
"This solution allows us to standardize all of the reports for monitoring the network, so it helps a lot for auditing purposes."
"In our company, we faced some issues with the solution’s application endpoint, IP, and the physical location of the transactions."
"BMC's solutions for cloud monitoring (monitoring of AWS and Azure resources) are very poor in stability and customization."
"I definitely would like to see more improvement in the self-diagnostics. I need to know when anything is not working or collecting, long before our customer finds it."
"The UI for the end users could be improved and more flexible than it is now."
"I would like to see a little more out-of-the-box event correlation and expanded AIOps type capabilities. Where you can train your artificial intelligence operations to be able to memorize an issue once you encounter one scenario, so if you encounter that same problem, you can get to the root cause very quickly."
"It would be better if the initial setup and deployment were more straightforward."
"The solution is overly complex."
"Specifically around application performance monitoring, BMC is definitely not the market leader. The Dynatraces, the New Relics and the like are more of the market leaders in that space. I would like to see them grow that space a little bit more aggressively. It has not really been their bread and butter."
"The interfaces to USS, CA UIM could be better. CA Common Services interfaces - namely Zdata Mover, Zmessage Service, Zdatacolletcor - are poorly documented."
"The reason sometimes it is not stable, we do not have the expertise to write the script."
"Because of its age, it's a little bit difficult to modernize some of the integrations and some of the functions."
"It’s a complex product. The initial installation is easy, but implementing various functions is a constant process."
"It definitely needs more web-based interface, to be more mobile-open. More APIs, more open source to it."
"One thing that comes to mind is the MQ interface. The last time we tried to use it, it seemed a little clunky."
"Some of the command sequences are too long."
"Performing a stop/restart of OPS/MVS could be a little smoother. Without special coding, some undesired tasks will be started and some necessary tasks will be stopped if we have to bounce OPS/MVS during the day."
"All of the areas of reporting are very bad and need to be improved."
"We didn't know the solution enough, and therefore, it took a while to set everything up correctly. There was a learning curve."
"I would like more customized reports. People should have some customization option on the dashboards for whenever they put multiple lists into it. Beyond customizing the content, there should be the ability to customize the colors so that they can engage some priority and mark challenges separately."
"I would like to better be able to monitor Oracle processes."
"It lacks certain details that other products do better, like granular access and better application monitoring."
"On-prem network monitoring is something that could be improved drastically."
"The price could be improved."
"Application monitoring must be improved."
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