We performed a comparison between BMC Helix Monitor and BMC TrueSight Operations Management based on real PeerSpot user reviews.
Find out in this report how the two Event Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable feature of the solution stems from the fact that BMC Helix Monitor is an agentless tool, because of which you don't need to deploy agents on each and every system in your IT environment."
"The service operations monitoring features are valuable."
"It is evolving more and more into artificial intelligence."
"I use the solution to monitor servers, databases, Windows, Linux, and web services."
"The major advantage of the product is estate management."
"It is very helpful to be able to apply rule-based routing to alerts."
"The ability of this platform to monitor the very diverse assets that we maintain around the world is its most valuable feature... We support a vast array of manufacturers' equipment, like HP, IBM, Cisco, Dell, EMC, Hitachi... We can do it all with [this] one [solution]."
"The noise reduction for ticketing works much better than we have seen in a lot of other companies."
"Valuable features include wide support for monitoring, strong event management, service management capability, baselining (analytics) and easy to integrate other tools with it."
"I believe that the ease of use and UI is great"
"Its event management capabilities are very open and flexible. I haven't seen a use case scenario with a customer that we couldn't actually solve the problem for, so it's really good. There are some interesting things that happen in an enterprise network (things that people don't normally expect), and the event management product is very flexible. You can solve problems as far as your imagination can go with it."
"The product must provide more information and dashboards."
"The initial setup of the solution is complex."
"The solution's GUI and some patching-related information are areas with shortcomings where enhancements are needed, though I believe they are areas that fall under BMC's roadmap for the future."
"Application performance management (APM) is an area with certain shortcomings in the solution that needs improvement. I"
"It would be better if the initial setup and deployment were more straightforward."
"We have a unique use case because BMC typically sells this solution into enterprises that are deploying it within their IT, versus to a managed services provider like us where we're supporting thousands of customers. Multi-tenancy and the scalability have been challenges along the way, as we've grown... If anything could have gone better as we were ramping this up and adding a lot of volume to it, I would say it's the scalability. That would be one thing that could be improved."
"The one piece that I would love to see is a general-purpose, configurable agent which would be a framework that you can deploy on anything, whether it be Java or anything else. It would allow you to easily deploy it on a platform that they support."
"The knowledge modules could be more lightweight in size. At present, the installation packages can be quite large."
"I would like them to improve the deep-dive details, tracing, and data agents in this product. We have EUEM, an end-user experience monitoring appliance. This one's quicker than the current one, and reporting side and filtration side are very bad. There are many details we look at and explain what we receive information in the current one, but we cannot have historical data like we do with EUEM. We cannot have a powerful point to look for specific traffic from a specific application and a specific browser. We don't have it in the new one. The current BMC also needs to add the thing that control versions."
"BMC's solutions for cloud monitoring (monitoring of AWS and Azure resources) are very poor in stability and customization."
"BMC TrueSight Operations Management could use some enhancements in the application visibility tools."
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BMC Helix Monitor is ranked 6th in Event Monitoring with 3 reviews while BMC TrueSight Operations Management is ranked 1st in Event Monitoring with 48 reviews. BMC Helix Monitor is rated 9.6, while BMC TrueSight Operations Management is rated 8.2. The top reviewer of BMC Helix Monitor writes "The product is a top-rated monitoring tool, but it needs to improve its pricing and ease of use". On the other hand, the top reviewer of BMC TrueSight Operations Management writes "The product is reasonably priced, but the solution is a little obsolete because it is deployed on-premise". BMC Helix Monitor is most compared with OpsRamp, ServiceNow IT Operations Management and OpenText Operations Bridge, whereas BMC TrueSight Operations Management is most compared with Dynatrace, ServiceNow IT Operations Management, Zabbix, New Relic and SolarWinds Server and Application Monitor. See our BMC Helix Monitor vs. BMC TrueSight Operations Management report.
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