BMC TrueSight and Splunk ITSI are leading solutions in the IT operations management category. BMC TrueSight is preferred for its holistic management and event consolidation capabilities, while Splunk ITSI is favored for its advanced analytics and predictive insights.
Features: BMC TrueSight offers an integrated platform with robust event management, providing a centralized view and integration with third-party tools. It provides diverse monitoring through Knowledge Modules and strong automation features for noise reduction and operational efficiency. Users value its ability to consolidate alerts and deliver root cause analysis. Splunk ITSI is noted for advanced analytics and real-time insights, offering flexibility in custom dashboards and reports. Its predictive capabilities and machine learning integration are standout features.
Room for Improvement: BMC TrueSight users often cite complexities in implementation, requiring significant expertise. Pricing, cloud stability, and reporting could be improved, with calls for enhanced cloud monitoring. Splunk ITSI faces criticism for high costs and a complex pricing model. Users seek better integration options, more predictive algorithms, and a simpler interface. There are also requests for more prebuilt solutions and enhanced machine learning functionalities.
Ease of Deployment and Customer Service: BMC TrueSight is widely used on-premise but known for deployment complexity, requiring skilled personnel. Support is generally positive, though response times vary. Splunk ITSI offers flexible deployment across on-premise, hybrid, and cloud environments. While support is often reliable, the integration process can be cumbersome.
Pricing and ROI: BMC TrueSight is considered expensive, with complex licensing. It offers reduced operational costs and improved incident management, but initial investment is substantial. Splunk ITSI's high cost can deter smaller customers, though the pay-per-use model adds flexibility. Despite costs, its real-time insights provide operational improvements and ROI through efficiency and incident reduction. Pricing remains a key consideration for both products.
The technical support is excellent, and I would rate it at ten.
Splunk is highly scalable, with the ability to expand efficiently.
The setup, however, must be done correctly as incorrect deployment can lead to issues.
I would appreciate additional features in the next release of Splunk ITSI (IT Service Intelligence) such as cloud infrastructure monitoring including CICDs, Kubernetes, and similar technologies.
Splunk ITSI could benefit from including more features that other solutions support, such as vulnerability management modules.
Splunk ITSI tends to be more expensive compared to some open-source solutions.
The predictive analysis can give you proactive information about potential bottlenecks that can occur on applications, desk, storage, SQL servers, databases, or other systems.
Having features like IT Service Intelligence enhances our organization by providing actionable insights quickly, which is crucial for operational efficiency.
| Product | Market Share (%) |
|---|---|
| Splunk ITSI (IT Service Intelligence) | 0.7% |
| BMC TrueSight Operations Management | 0.7% |
| Other | 98.6% |
| Company Size | Count |
|---|---|
| Small Business | 23 |
| Midsize Enterprise | 6 |
| Large Enterprise | 24 |
| Company Size | Count |
|---|---|
| Small Business | 11 |
| Midsize Enterprise | 9 |
| Large Enterprise | 32 |
BMC TrueSight offers extensive event management and seamless integration, providing comprehensive monitoring across varied infrastructures through its centralized console and Knowledge Modules.
BMC TrueSight delivers robust event management capabilities with seamless integration and comprehensive monitoring of diverse infrastructures. Its single console simplifies management, offering automated triage for standardized alerts, enhancing efficiency. Knowledge Modules support services from hardware to cloud, while proactive monitoring and capacity optimization enhance customization. It efficiently supports mixed environments by providing detailed insights and intelligently routing alerts to reduce noise. While improvements are needed in deployment, integration, AI, automation, reporting, and complexity reduction, it still meets diverse operational needs effectively.
What are BMC TrueSight's key features?BMC TrueSight is widely used in performance and availability monitoring for infrastructure and applications, supporting the monitoring of servers, databases, networks, and IT environments. It is implemented to improve management and reduce downtime, serving needs in data centers and cloud services. Organizations leverage it for event management, comprehensive data center monitoring, and cloud services, using its capabilities for alerting, ticket creation, troubleshooting, and compliance, enhancing operational efficiency globally.
Splunk IT Service Intelligence (ITSI) is a powerful analytics-driven monitoring and analytics solution that provides real-time insights into the health and performance of IT services.
It enables organizations to proactively identify and resolve issues, optimize service delivery, and improve overall IT operations. With its advanced machine learning capabilities, ITSI automatically detects anomalies, predicts future events, and prioritizes alerts based on business impact.
The solution offers a centralized view of IT services, allowing users to visualize and analyze data from multiple sources in a single dashboard. ITSI also provides customizable KPIs, service-level agreements (SLAs), and key performance indicators (KPIs) to measure and track service performance.
With its intuitive interface and powerful analytics capabilities, Splunk ITSI empowers IT teams to deliver reliable and efficient services, ensuring maximum uptime and customer satisfaction.
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