We performed a comparison between BMC TrueSight Operations Management and Splunk ITSI (IT Service Intelligence) based on real PeerSpot user reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: Splunk ITSI is the favored option over BMC TrueSight Operations Management due to its seamless integration with DLP and automated dashboarding and reporting. The product allows users to create automatons that run when alerts are triggered. Although considered pricey, Splunk ITSI delivers a positive ROI by reducing data report costs for organizations.
"I use the solution to monitor servers, databases, Windows, Linux, and web services."
"The initial setup of BMC TrueSight Operations Management was easy."
"It works irrespective of the operating system we’re running."
"It is a stable solution."
"The most valuable features of the solution are alert management, alert generation, and event management."
"Signature baselines, which have allowed us to fine tune many of our events and significantly reduce the number of events generated."
"The most valuable features are the rich reports, high performance, and the look and feel of the WebEx webpage are very good."
"The most valuable feature of BMC TrueSight Operations Management is the dashboard presentation server."
"Splunk Episodes are valuable because it correlates and aggregates all the information, and you do not have one million events to look at and triage, so it is quite convenient."
"One particularly useful feature of Splunk ITSI is the ability to create custom services."
"The KPS used to automate the integration policy is the most valuable feature of Splunk ITSI."
"The most valuable features are the mapping of the entities, which provides a comprehensive analysis, and the service analyzer for thresholding."
"We save substantial time on monitoring tasks because we don't have to search for what we need. Everything is packed, so you can drill down to the end values by just doing the kit. We don't spend a lot of time on this. Splunk ITSI is easy to use and not time-consuming."
"Splunk ITSI helps us secure our environment by allowing us to create automatons that run when alerts are triggered."
"Customers have noted the solution helps streamline incident management."
"The glass tables are very helpful."
"I think the ease of deployment needs to be looked at. It would be great if the deployment was faster and easier."
"The solution's support service could be better."
"I would like them to improve the deep-dive details, tracing, and data agents in this product. We have EUEM, an end-user experience monitoring appliance. This one's quicker than the current one, and reporting side and filtration side are very bad. There are many details we look at and explain what we receive information in the current one, but we cannot have historical data like we do with EUEM. We cannot have a powerful point to look for specific traffic from a specific application and a specific browser. We don't have it in the new one. The current BMC also needs to add the thing that control versions."
"The product must provide application or service monitoring features."
"This solution is lacking in application monitoring features. Technical support for this solution also needs improvement, particularly in product knowledge and response time."
"In our company, we faced some issues with the solution’s application endpoint, IP, and the physical location of the transactions."
"Specifically around application performance monitoring, BMC is definitely not the market leader. The Dynatraces, the New Relics and the like are more of the market leaders in that space. I would like to see them grow that space a little bit more aggressively. It has not really been their bread and butter."
"BMC TrueSight Operations Management could use some enhancements in the application visibility tools."
"The license cost is expensive."
"It would be advantageous to enhance the dashboard by incorporating sections for monitoring, service health, and a filter for the KPIs."
"ITSI could benefit from a security model that would allow operations team members to get involved in model building, KPI implementation, and model maintenance, while maintaining appropriate segregation of duties."
"After upgrading Splunk ITSI from version 4.11 to 4.13, the analyzer stopped finding values for KPS and services."
"It was an intimidating tool for us to jump into at the beginning."
"We're using predictive analytics, and there are three or four algorithms. It would be helpful if this process were more standardized and scalable."
"It could be a little easier to use with the thresholding. We've struggled a little bit with thresholding."
"It is pretty okay. I am not sure whether the current release has already moved to the new framework where instead of the glass tables, we can directly use the Dashboard Studio. It would be nice to have that integrated into the same framework."
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BMC TrueSight Operations Management is ranked 16th in Application Performance Monitoring (APM) and Observability with 48 reviews while Splunk ITSI (IT Service Intelligence) is ranked 12th in Application Performance Monitoring (APM) and Observability with 28 reviews. BMC TrueSight Operations Management is rated 8.2, while Splunk ITSI (IT Service Intelligence) is rated 8.2. The top reviewer of BMC TrueSight Operations Management writes "The product is reasonably priced, but the solution is a little obsolete because it is deployed on-premise". On the other hand, the top reviewer of Splunk ITSI (IT Service Intelligence) writes "Provides great end-to-end visibility into our network environment and helped us reduce alert noise". BMC TrueSight Operations Management is most compared with BMC Helix Monitor, Dynatrace, ServiceNow IT Operations Management, Zabbix and PRTG Network Monitor, whereas Splunk ITSI (IT Service Intelligence) is most compared with ServiceNow IT Operations Management, Grafana, Dynatrace, Splunk APM and Splunk Enterprise Security. See our BMC TrueSight Operations Management vs. Splunk ITSI (IT Service Intelligence) report.
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