BMC Remedy [EOL] vs KACE Asset Management Appliance comparison

Why PeerSpot?

BMC and Quest Software are both solutions in the IT Asset Management category. Additionally, 91% of BMC users are willing to recommend the solution, compared to 66% of Quest Software users who would recommend it.

Comparison Buyer's Guide

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Executive SummaryUpdated on Jun 3, 2026

BMC Remedy [EOL] and KACE Asset Management Appliance compete in the IT management solutions category. KACE Asset Management Appliance seems to have the upper hand with its comprehensive asset management capabilities, positioning it as a more versatile choice for extensive asset optimization.

Features: BMC Remedy [EOL] offers incident management and robust reporting, critical for organizations needing detailed IT service management. Its features like automation, service level management, and strong integration capabilities make it effective for managing IT services. The solution's stability and customizability further enhance its value. KACE Asset Management Appliance excels in asset tracking and software distribution. Its seamless asset management and effective remote control features, including massive deployment capabilities, make it an efficient tool for asset management. These features collectively offer comprehensive asset management support.

Room for Improvement: BMC Remedy [EOL] could improve by simplifying its deployment complexity and enhancing its out-of-the-box features to reduce the need for heavy customization. Integration with more third-party applications could also be beneficial. Adding more predefined templates and workflows could ease the initial setup. KACE Asset Management Appliance may enhance its user interface to improve user experience. Expanding its asset management capabilities to include more detailed financial impact analysis could increase its appeal. Improving its software compatibility with various platforms is another area for enhancement.

Ease of Deployment and Customer Service: BMC Remedy [EOL] offers a structured but complex deployment process, with a strong emphasis on dedicated support services. KACE Asset Management Appliance stands out with its straightforward deployment model and responsive customer service, facilitating quick integration and efficient support.

Pricing and ROI: BMC Remedy [EOL] may entail higher initial setup costs but focuses on long-term ROI through capability enhancements. In contrast, KACE Asset Management Appliance provides competitive pricing with quicker ROI due to its streamlined deployment and efficient asset management, making it attractive for organizations prioritizing cost-efficiency.

To learn more, read our detailed IT Asset Management Report (Updated: September 2026).

Buyer's Guide

IT Asset Management

September 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Automation Anywhere

Featured Reviews

Venkat Sivaprakash

Management Consultant at Accenture

Has significantly improved document-driven workflows and reduced processing time across finance and HR functions

Automation Anywhere has evolved significantly and upgraded itself to provide agentic AI and AI-based automation solutions for document automation. The product has matured considerably over time. We can create workflows that can call an API. We can include prompts in particular workflows for ChatGPT-related functions, connecting to an LLM and RAG to perform tasks. For document automation, modern features are available to train documents, ensuring high accuracy and repeatability over time. The system is very easy to use. I recently completed a course in document automation, typically designed for people involved in coding and technical aspects. Though I understand coding comprehensively, I don't do actual coding. The course was very accessible. Currently, extensive coding isn't necessary due to the hybrid model incorporating GenAI aspects, low-code, no-code capabilities, APIs, and numerous pre-built objects in Automation Anywhere. The features include GenAI-driven prompting methods and workflow creation capabilities. In these workflows, we can create decision boxes and call APIs without coding. We simply pull objects, drop them, connect them, and add minimal coding when needed. The most crucial aspect isn't coding but rather sizing the automation and fleshing out the details. Automation Co-pilot takes notes and performs automated analysis. It can extract details from videos, summarize conversations, and provide detailed information. During calls, it identifies instructions and performs tasks such as preparing reports and reconciliation. Automation Anywhere can also connect with Microsoft Co-pilot. Through Co-pilot, real-time operations can be executed, allowing direct interaction between vendors and automation through this component.

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PiyushKumar1

Machine Learning Engineer at cmc

Long-term ticket management has become straightforward and supports efficient incident handling

The best feature of BMC Remedy is that you can easily understand all the features in it as they are not complicated. When you click on new incident, all the fields are self-explanatory regarding what is required to be put in the work details node section assigned to chrome. These are all pretty easy to understand, and nothing much training is required for a person to start working on BMC Remedy.

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Adam Augustín

Country Manager at Prianto Ltd

Remote control and massive deployment streamline operations efficiently

It seems that it is a bit difficult to learn and purchase. The requirement for employees to be certified before purchasing is understandable yet can be a hurdle. A focus on more simplicity and user-friendly features would be beneficial. More training deals, up-to-date articles, and improved documentation would help users navigate the solution more intuitively.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We have never not had a yearly ROI; we've always greatly exceeded the cost of, or the investment in, the tool and it is saving us more than millions of dollars a year."

"Automation Anywhere improved our organization since it saved us a lot monetary value."

"All the data that comes in has to be QC'd, and Automation Anywhere helps us by automating the QC part."

"Compared to other RPA tools, I prefer Automation Anywhere."

"The robust and flexible nature of the product gives it the capability to automate almost all rule-based processes in each and every ERP application that is currently available in the market."

"It has helped us relieve the workload on our human workforce and thus ensures that they remain productive and motivated at all times thus work efficiently."

"We are getting approximately two hundred percent return on investment from Automation Anywhere throughout our automation journey, including RPA and our current Agentic Process Automation implementation, which is definitely a very good ROI we are receiving from Automation Anywhere."

"It has reduced the number of full-time employees."

More Automation Anywhere pros

"We can create our own profile in BMC Remedy, track how many tickets we've closed on a daily basis, monitor how many SLAs we've escalated, and see how many tickets we've received daily."

"The toolset is mature, easily integrable with various technologies due to its maturity, and has great scalability."

"It's a scalable product."

"You can develop plugins in different languages, and the workflows can be easily developed depending on the user's needs."

"Technical support is excellent."

"As for advice on using BMC Remedy for the first time, I would advise that you should go ahead with BMC Remedy as it is a user-friendly and cost-effective product."

"The most valuable features of BMC Remedy are its ease of use, ease of installation, and customization capabilities."

"The service management features are beneficial – very good."

More BMC Remedy [EOL] pros

"If you consider cost, support, stability, and usability, then it's better; it's slightly on the costlier side, but it's much more stable than most of the other solutions."

"The platform offers efficient stability."

"We use the solution for IT service desk management and asset management."

"The solution is scalable."

"The inventory in Quest KACE Asset Management Appliance is very valuable."

"Quest KACE Asset Management Appliance is highly stable."

"We utilize the package management feature the most. We also use it for getting the inventory. Companies like us don't have an inventory or asset management system per se. A lot of companies, for instance, use SCCM as their asset management tool. We are using Quest KACE Asset Management Appliance for asset management, which is a good feature. The feature that I really like is to be able to upgrade to the Windows management systems or Windows version. It is very seamless, and I have found it fairly good."

"The ability to work on printers and everything can be done remotely, which enhances functionality."

More KACE Asset Management Appliance pros

Cons

"Looking at the POC's requirements and use cases, our customers are asking us for the OCRing of handwritten documents."

"From an ease of use point of view, on a scale of one to ten with ten being really easy, I would rate the tool a six."

"It's somewhat pricier than some of the other tools that we've used, and the breakout between the different applications is also somewhat costly."

"When we are moving from one version to another version, it's very difficult because most of the features stop working. They should first test everything and then release the new version. For example, there's a system variable known as the Excel Cell Row.... When going from version 11.1 to 11.3, this variable was suddenly not supported, and most of our bots were dependent on that. Everything went down..."

"The analytical dashboard in the Control Room could use some improvement."

"There have been many instances, particularly in my previous organization where we did a lot of development in Automation Anywhere, catering to clients like CPA firms in America, where we raised tickets for solutions but did not always find a satisfactory resolution, despite connecting over a call."

"However, when it comes to the agentic capabilities, there is still a gap where I need to figure out how the token consumption is happening and how my agents are talking with other agents."

"If there were one thing I could ask for it would be a text-based language. Right now it's proprietary, so you always have to go through the tool, even for things like basic compares."

More Automation Anywhere cons

"Integration and deployment could be better. It could be easier and faster to integrate and deploy."

"It was hard to get reports unless by contacting the developer."

"The desktop technicians face some challenges with the solution."

"BMC Remedy's change management module needs enhancement."

"Our management is trying to leave BMC Remedy for ServiceNow."

"I would like to have more customized reporting because the management team loves customized reports with graphs."

"The tool can be expensive for mid-market businesses, making it an area that can be considered for improvement by BMC Remedy."

"Integration and deployment could be better. It could be easier and faster to integrate and deploy. It would also help if we could have a 360-degree view. It would be better if they changed it to a SaaS type of offering, which is becoming the standard."

More BMC Remedy [EOL] cons

"Sometimes, it feels like the inventory it takes is not 100% accurate. I would say it is correct 90% of the time. We have had some issues. So, we have to rely on some factors of inconsistency in the data."

"The first thing I don't like about KACE is that it needs to have a proper service desk. The categories and the command section do not reflect the users and the permanent users porting commands on updating. There is an issue and delay in loading the commands. We also want a proper structure for infrastructure management. Also, the AI chatbot and user template options are missing."

"Quest KACE Asset Management Appliance could improve areas related to the management of updates, especially concerning new operating systems."

"The remote desktop tool they are using needs improvement. They have integrated some third-party tools for remote desktop connections but that is a bit complicated. That can be further simplified."

"Quest KACE Asset Management Appliance can improve by incorporating AI and machine learning into the solution."

"It seems that it is a bit difficult to learn and purchase."

"The initial setup was burdensome for us because we manually deployed it."

"A focus on more simplicity and user-friendly features would be beneficial."

More KACE Asset Management Appliance cons

Pricing and Cost Advice

"The setup cost for this is onetime and licensing is based on your choice of product."

"It's an ideal pricing model to customize the components based on everyone's needs."

"It looks like it will be right around $115,000, not counting IQ Bot, which we won't renew until later."

"Its price is competitive with all other products in the market."

"We have seen a return of investment because it takes less time to market in our current process. I would estimate a times savings between 20 to 30 percent."

"In the Indian market, I feel that for mid-size companies, such as ourselves, that having multiple bots costs a lot. If Automation Anywhere wants to expand in the Indian market, they will need to look at their pricing."

"If it is saving FTE and Generating a good ROI then it is Worth Investing."

"Its usage is expensive for us because my user base is mostly in Manila and KL. The unit cost of labor is cheaper there than in the U.S. or Australia, which puts a bit more stress on how to get a positive ROI while continuing to use it."

More Automation Anywhere pricing and cost advice

"The pricing is on the expensive side."

"The product is costly. On one to ten points, where one is cheap and ten is expensive, I rate the product's price as nine."

"The tool is expensive."

"Pricing is expensive compared to lower-end solutions, but it's on par with ServiceNow."

"BMC Remedy is worth its price."

"With the product, you can either go for a yearly or a perpetual licensing model."

"The pricing is in-between. It's not too cheap, and it's not too expensive. For a large organization, it's worth it. But for a smaller one, it might be a bit costly."

"It is an expensive tool."

More BMC Remedy [EOL] pricing and cost advice

"Quest KACE Asset Management Appliance provides two remote desktop licenses which are helpful. The price of the solution is high, it would be beneficial if it was more flexible and less expensive."

"The product is expensive."

"I would rate the solution's pricing a six out of ten."

"It is less expensive as compared to SCCM."

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Top Industries

By visitors reading reviews

Outsourcing Company

15%

Financial Services Firm

12%

Comms Service Provider

10%

Manufacturing Company

10%

Outsourcing Company

12%

Financial Services Firm

12%

Manufacturing Company

Comms Service Provider

Construction Company

18%

Financial Services Firm

15%

Comms Service Provider

Outsourcing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	161
Midsize Enterprise	82
Large Enterprise	558

By reviewers
Company Size	Count
Small Business	13
Midsize Enterprise	5
Large Enterprise	21

By reviewers
Company Size	Count
Small Business	4
Large Enterprise	3

Questions from the Community

How good is Automation Anywhere for RPA processes?

It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is ver...

See all answers

How good is Automation Anywhere for RPA processes?

From my experience using AA tool, it depends on the applications that you want to automate, because there some applic...

See all answers

How good is Automation Anywhere for RPA processes?

It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.

See all answers

What needs improvement with BMC Remedy Asset Management?

If we migrate to the cloud, the Software as a Service version's price is very high. The return on investment is very ...

See all answers

What is your primary use case for BMC Remedy Asset Management?

BMC Remedy ( /products/bmc-remedy-18153-reviews ) is very important in our IT service management processes. I use it ...

See all answers

What is your experience regarding pricing and costs for BMC Remedy Asset Management?

The price is reasonable. It is not easy to negotiate with BMC, but the value is reasonable.

See all answers

What is your experience regarding pricing and costs for Quest KACE Asset Management Appliance?

They are maybe on the higher end, however, their solutions suit bigger companies well. Building a solution out of sma...

See all answers

What needs improvement with Quest KACE Asset Management Appliance?

It seems that it is a bit difficult to learn and purchase. The requirement for employees to be certified before purch...

See all answers

What is your primary use case for Quest KACE Asset Management Appliance?

I am more on the sales side of the business, so I do not use it that much. However, companies with more than fifty em...

See all answers

Comparisons

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Compared 9% of the time

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Compared 7% of the time

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Compared 7% of the time

ManageEngine IT Asset Management vs BMC Remedy [EOL]

Compared 6% of the time

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Compared 6% of the time

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Compared 16% of the time

Qualys Exposure Management vs KACE Asset Management Appliance

Compared 12% of the time

InvGate Assets vs KACE Asset Management Appliance

Compared 12% of the time

Freshservice vs KACE Asset Management Appliance

Compared 8% of the time

Lansweeper vs KACE Asset Management Appliance

Compared 6% of the time

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Product Reports

Buyer's Guide

Automation Anywhere

September 2026

Download Automation Anywhere product report

Buyer's Guide

BMC Remedy [EOL]

September 2026

Download BMC Remedy [EOL] product report

Buyer's Guide

IT Asset Management

September 2026

Download KACE Asset Management Appliance product report

Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise, Agentic Process Automation System (Now Certified for WorkSpaces)

Remedy Asset Management

KACE Asset Management Appliance, KACE Asset Management

Interactive Demo

Automation Anywhere

Demo not available

BMC

Demo not available

Quest Software

Overview

Automation Anywhere offers ease of use, robust system connectivity, and GenAI-driven document automation through a cloud-native platform, significantly enhancing productivity across multiple industries with advanced AI features.

Delivering a comprehensive suite of tools designed for easy integration and rapid deployment, Automation Anywhere drives efficiency by reducing costs and automating repetitive tasks. Its cloud-native platform supports broad industry adoption, including advanced AI features like process automation and Co-Pilot, streamlining complex workflows with minimal technical skills required. Users benefit from robust integration capabilities, which facilitate seamless interaction with multiple systems. However, there is room for improvement in areas such as user-friendliness for beginners, stability, flexible licensing, and enhanced OCR functionality. Organizations in sectors such as banking, finance, manufacturing, and healthcare gain from the improved operational efficiency and ROI Automation Anywhere offers.

What are the important features of Automation Anywhere?

Ease of Use: Simplifies automation tasks with a user-centric interface.
Robust Connectivity: Provides seamless integration with multiple systems.
GenAI-Driven Document Automation: Leverages AI to automate document management.
Process Automation & Co-Pilot: Enhances workflow automation with advanced AI.
Cloud-Native Platform: Enables rapid deployment and integration.

What benefits should be evaluated in reviews?

Time Savings: Automation drastically reduces manual processing time.
Cost Efficiency: Decreases overall operational costs by automating tasks.
Productivity Enhancement: Streamlines workflows with AI-driven tools.
Improved Integration: Enhances ability to work with multiple systems.
Scalability: Supports growth with a flexible cloud-native architecture.

In the insurance industry, Automation Anywhere is utilized for automating processes such as enrollment management and compliance checks. Its applications extend to supply chain management, financial transactions, and business performance monitoring across sectors like banking, finance, manufacturing, and healthcare, helping organizations to automate routine tasks, improve efficiency, and reduce costs.

Automation Anywhere

BMC Remedy [EOL] specializes in asset management with a focus on service ticket automation and integration with monitoring tools, supporting ITIL processes. Its customizable and scalable nature addresses the needs of complex environments.

BMC Remedy [EOL] provides essential asset management, service ticket automation, and incident and change management. With robust automation capabilities and CMDB integration, it ensures efficient IT process handling. Despite its adaptability and user-friendly design, challenges include a dated GUI, complex integration, and high pricing for mid-sized businesses. Improvements in customization, AI integration, and data management are important areas for growth. Transitioning to an accessible SaaS model and updated support would benefit users.

What are the key features of BMC Remedy [EOL]?

Efficient Asset Management: Facilitates the lifecycle management of assets such as telecom and IT equipment.
Intuitive Interface: User-friendly design with customizable options enhances usage.
Strong Automation Capabilities: Streamlines IT processes and integrates with CMDB for enhanced transparency.
Robust CMDB Functionality: Provides comprehensive asset discovery and management integration.
Incident and Change Management: Supports ITIL processes for efficient handling of service requests.

What benefits and ROI should users consider in reviews?

Operational Efficiency: Enhanced automation reduces manual tasks.
Customizability: Adapts to complex environments for specific needs.
Scalability: Maintains performance in large, complex settings.
Transparency: CMDB integration offers clear visibility into assets.

BMC Remedy [EOL] is implemented across industries handling telecom infrastructure, IT equipment, and network components, ensuring effective customer request management and internal IT process efficiency. Its strong service ticket automation and integration capabilities facilitate seamless IT infrastructure management.

BMC

KACE Asset Management Appliance enhances asset usability with popular package management and inventory features, ideal for companies that lack systems. The tool provides seamless Windows upgrades, remote control, and deployment, making it essential for businesses managing multiple devices.

KACE Asset Management Appliance provides streamlined asset management, featuring prominent package management and inventory functionalities that support seamless Windows upgrades and remote control for bug fixing. Users greatly value its capabilities for remote printer work and automated compliance reporting. Suggested improvements include enhanced remote desktop integration, more precise inventory accuracy, and effective service desk features. Simplifying these elements, integrating AI for better image management and operating system deployment would enhance its effectiveness. Updated documentation, user-friendly features, and enhanced training are needed to overcome learning challenges and certification requirements.

What are the most important features of KACE Asset Management Appliance?

Usability with Low Learning Curve: Makes it accessible for organizations with limited IT resources.
Package Management and Inventory: Popular features for streamlined asset management.
Remote Control and Deployment: Allows for effective bug fixes across multiple devices.
Automated Compliance Reporting: Ensures up-to-date compliance without manual intervention.
Remote Printer Work: Facilitates management of remote printing tasks.

What benefits or ROI should users look for in reviews?

Consolidated Data Management: Combines data from multiple desktops and laptops.
Efficient IT Service Desk Management: Supports efficient handling of service desk tasks.
Seamless System Upgrades: Simplifies upgrading systems to new Windows releases.
Private Cloud Integration: Essential for organizations working within private cloud environments.
Scalability for Large Distributed Workforce: Suitable for businesses with over fifty employees and multiple clients.

This appliance is frequently implemented by companies for deploying Windows and non-Windows patches, managing IT service desks and assets, and facilitating software installations. Common within private cloud environments, it supports businesses managing over fifty employees, numerous clients, and a distributed workforce who need consolidated data management for effective IT operations.

Quest Software

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics

Scripps Networks

Coastal Community Credit Union, St. Dominic Hospital

Find out what your peers are saying about ServiceNow, Qualys, Lansweeper and others in IT Asset Management. Updated: September 2026.

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