BMC Remedy [EOL] vs KACE Asset Management Appliance comparison

Why PeerSpot?

BMC and Quest Software are both solutions in the IT Asset Management category. Additionally, 91% of BMC users are willing to recommend the solution, compared to 66% of Quest Software users who would recommend it.

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Jun 3, 2026

BMC Remedy [EOL] and KACE Asset Management Appliance compete in the IT management solutions category. KACE Asset Management Appliance seems to have the upper hand with its comprehensive asset management capabilities, positioning it as a more versatile choice for extensive asset optimization.

Features: BMC Remedy [EOL] offers incident management and robust reporting, critical for organizations needing detailed IT service management. Its features like automation, service level management, and strong integration capabilities make it effective for managing IT services. The solution's stability and customizability further enhance its value. KACE Asset Management Appliance excels in asset tracking and software distribution. Its seamless asset management and effective remote control features, including massive deployment capabilities, make it an efficient tool for asset management. These features collectively offer comprehensive asset management support.

Room for Improvement: BMC Remedy [EOL] could improve by simplifying its deployment complexity and enhancing its out-of-the-box features to reduce the need for heavy customization. Integration with more third-party applications could also be beneficial. Adding more predefined templates and workflows could ease the initial setup. KACE Asset Management Appliance may enhance its user interface to improve user experience. Expanding its asset management capabilities to include more detailed financial impact analysis could increase its appeal. Improving its software compatibility with various platforms is another area for enhancement.

Ease of Deployment and Customer Service: BMC Remedy [EOL] offers a structured but complex deployment process, with a strong emphasis on dedicated support services. KACE Asset Management Appliance stands out with its straightforward deployment model and responsive customer service, facilitating quick integration and efficient support.

Pricing and ROI: BMC Remedy [EOL] may entail higher initial setup costs but focuses on long-term ROI through capability enhancements. In contrast, KACE Asset Management Appliance provides competitive pricing with quicker ROI due to its streamlined deployment and efficient asset management, making it attractive for organizations prioritizing cost-efficiency.

To learn more, read our detailed IT Asset Management Report (Updated: October 2026).

Buyer's Guide

IT Asset Management

October 2026

Download the complete report

Helped 920,929 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Automation Anywhere

Featured Reviews

Venkat Sivaprakash

Management Consultant at Accenture

Has significantly improved document-driven workflows and reduced processing time across finance and HR functions

Automation Anywhere has evolved significantly and upgraded itself to provide agentic AI and AI-based automation solutions for document automation. The product has matured considerably over time. We can create workflows that can call an API. We can include prompts in particular workflows for ChatGPT-related functions, connecting to an LLM and RAG to perform tasks. For document automation, modern features are available to train documents, ensuring high accuracy and repeatability over time. The system is very easy to use. I recently completed a course in document automation, typically designed for people involved in coding and technical aspects. Though I understand coding comprehensively, I don't do actual coding. The course was very accessible. Currently, extensive coding isn't necessary due to the hybrid model incorporating GenAI aspects, low-code, no-code capabilities, APIs, and numerous pre-built objects in Automation Anywhere. The features include GenAI-driven prompting methods and workflow creation capabilities. In these workflows, we can create decision boxes and call APIs without coding. We simply pull objects, drop them, connect them, and add minimal coding when needed. The most crucial aspect isn't coding but rather sizing the automation and fleshing out the details. Automation Co-pilot takes notes and performs automated analysis. It can extract details from videos, summarize conversations, and provide detailed information. During calls, it identifies instructions and performs tasks such as preparing reports and reconciliation. Automation Anywhere can also connect with Microsoft Co-pilot. Through Co-pilot, real-time operations can be executed, allowing direct interaction between vendors and automation through this component.

Read full review

PiyushKumar1

Machine Learning Engineer at cmc

Long-term ticket management has become straightforward and supports efficient incident handling

The best feature of BMC Remedy is that you can easily understand all the features in it as they are not complicated. When you click on new incident, all the fields are self-explanatory regarding what is required to be put in the work details node section assigned to chrome. These are all pretty easy to understand, and nothing much training is required for a person to start working on BMC Remedy.

Read full review

Adam Augustín

Country Manager at Prianto Ltd

Remote control and massive deployment streamline operations efficiently

It seems that it is a bit difficult to learn and purchase. The requirement for employees to be certified before purchasing is understandable yet can be a hurdle. A focus on more simplicity and user-friendly features would be beneficial. More training deals, up-to-date articles, and improved documentation would help users navigate the solution more intuitively.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Simple processes such as tracking, logging, and data consolidation are now automated, which helps us focus more on doing tasks that are impactful and more important."

"By using SNMP configurations and Excel, I was able to read the mail. I used this functionality to categorize the fabric, then I used this information to correlate the value to Jira along with Excel."

"What really helps RPA to grow is the cognitive part of it. That's where the product is really good. Initially, it started out as RPA, but now there is a cognitive aspect to it. That's a key value to it."

"Automation Anywhere has been an integral part of this product's evolution in general. A hindrance that we were faced with was companies who did not have API integrations for Salesforce. This is where RPA and Automation Anywhere came in and helped us with integrating solutions which did not have API integrations within themselves. That's how we've evolved in the past two to three months."

"Bot Insights is the most valuable feature; we don't have to struggle with generating metrics around how the bots are performing, and this information coming out of Automation Anywhere is useful to us because of the way the metrics are generated, which inspires confidence in our customers."

"Automation Anywhere is quite easy to use for users who are not technical, especially business users."

"The scope of automation by using Automation Anywhere has become wonderful."

"IQ Bot is one of the most valuable features because it helps in processing different formats from different vendors."

More Automation Anywhere pros

"It has a good peer sharing module."

"The service management features are beneficial – very good."

"The product has excellent support for remote and hybrid environments."

"The solution helps us manage, escalate, and solve incidents."

"The most valuable feature of BMC Remedy is to take administrative access of a user."

"There are a lot of features a customer can use. It’s an existing concept of asset management. One feature is the ability to create tickets for various computer systems, VPN defenses, sites, regions, or customers."

"The solution helps to manage the operational flow in our organization."

"The toolset is mature, easily integrable with various technologies due to its maturity, and has great scalability."

More BMC Remedy [EOL] pros

"Feature-wise, I think it's more to do with the usability. It's pretty simple and it's got a very low learning curve, so that helps a lot. Feature-wise, things work pretty well as it's provided a lot of information available on the guides and the manuals, and things work as per the description."

"The ability to work on printers and everything can be done remotely, which enhances functionality."

"We utilize the package management feature the most. We also use it for getting the inventory. Companies like us don't have an inventory or asset management system per se. A lot of companies, for instance, use SCCM as their asset management tool. We are using Quest KACE Asset Management Appliance for asset management, which is a good feature. The feature that I really like is to be able to upgrade to the Windows management systems or Windows version. It is very seamless, and I have found it fairly good."

"The inventory in Quest KACE Asset Management Appliance is very valuable."

"Remote control and massive deployment for fixing bugs and issues on multiple computers and systems at once are highly valued."

"We have a support team here in India that has been helpful. We have not reached out to the global support for Quest KACE Asset Management Appliance."

"If you consider cost, support, stability, and usability, then it's better; it's slightly on the costlier side, but it's much more stable than most of the other solutions."

"The solution is scalable."

More KACE Asset Management Appliance pros

Cons

"The mobile application can be improved by adding more functions and capabilities because right now, only a few features are enabled for mobile users."

"One area where I can see room for improvement is the training material that is available."

"I'd love to see the ability to build web or mobile applications that are integrated with Automation Anywhere bots, so that a user can work on a web interface directly. Then, it can be linked to the Automation Anywhere bots in the background. They just hit a button, and all the data or information will be used by the bot to do some process in the back end."

"The AI Sense functionality is what I believe can be improved since when I tried to use it for automating a use case involving a Citrix Virtual Machine, it was unable to capture objects consistently."

"The bot scaling process was painful, when you go beyond a few bots, and because we had stability issues. We had to work through the issues, and they took us a long time."

"To improve Automation Anywhere, I suggest enhancing the documentation and tutorials because sometimes they are not very clear."

"For improvement, I would like to see Automation Anywhere integrating with multiple other technologies."

"The product is not the best that it could be. There is always room to improve it a bit more. They are heading in the right direction with their innovations."

More Automation Anywhere cons

"The tool is very old."

"The interface is obsolete."

"In BMC Remedy, integration is a problem and even APIs are not available."

"It was hard to get reports unless by contacting the developer."

"Continuous improvement is recommended."

"BMC can be complex because everything is linked through different workflows, forms, and fields, making it less straightforward than other platforms with more intuitive workflow designers."

"If we migrate to the cloud, the Software as a Service version's price is very high. The return on investment is very small in our case."

"Integration and deployment could be better. It could be easier and faster to integrate and deploy."

More BMC Remedy [EOL] cons

"A focus on more simplicity and user-friendly features would be beneficial."

"Quest KACE Asset Management Appliance could improve areas related to the management of updates, especially concerning new operating systems."

"It seems that it is a bit difficult to learn and purchase."

"Sometimes, it feels like the inventory it takes is not 100% accurate. I would say it is correct 90% of the time. We have had some issues. So, we have to rely on some factors of inconsistency in the data."

"The initial setup was burdensome for us because we manually deployed it."

"The price of the solution is high, it would be beneficial if it was more flexible and less expensive."

"The remote desktop tool they are using needs improvement. They have integrated some third-party tools for remote desktop connections but that is a bit complicated. That can be further simplified."

"Quest KACE Asset Management Appliance can improve by incorporating AI and machine learning into the solution."

More KACE Asset Management Appliance cons

Pricing and Cost Advice

"If we count the integrations that we have done with Appian, which is where a lot of our savings is from, we are well over a million dollars in savings. This is from only doing development for about a year and a half."

"We generally follow the Gain-Sharing Pricing model, which enables the customer to start getting the RPA benefits right from day one of their implementation."

"We have seen about a 10 percent monetary savings."

"We just did a round of price comparison on a global scale and found it's so hard to compare the license prices. But, Automation Anywhere, in general, is on the same price level as the other vendors, a bit lower in some cases."

"It is cost-efficient in terms of licensing. I found their support good when I was working for the airline client. However, I hear from my managers here that the support price for Tier 3 or premium is a little higher. That is why we are not going for Automation Anywhere. Its price was okay for our client, but for us, it seems expensive."

"Licensing costs range from $50,000 to $200,000."

"We were paying approximately $30,000 for a year license."

"The cost is affordable, which makes an easy barrier to entry for the RPA market."

More Automation Anywhere pricing and cost advice

"The product is costly. On one to ten points, where one is cheap and ten is expensive, I rate the product's price as nine."

"I find the pricing to be reasonable."

"It is an expensive tool."

"With the product, you can either go for a yearly or a perpetual licensing model."

"The pricing is in-between. It's not too cheap, and it's not too expensive. For a large organization, it's worth it. But for a smaller one, it might be a bit costly."

"The tool is expensive."

"The licensing model of BMC Remedy Asset Management should improve. It is expensive and it is difficult to understand."

"BMC Remedy is worth its price."

More BMC Remedy [EOL] pricing and cost advice

"Quest KACE Asset Management Appliance provides two remote desktop licenses which are helpful. The price of the solution is high, it would be beneficial if it was more flexible and less expensive."

"I would rate the solution's pricing a six out of ten."

"It is less expensive as compared to SCCM."

"The product is expensive."

See which vendors are best for you

Use our free recommendation engine to learn which IT Asset Management solutions are best for your needs.

See recommendations

920,929 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Outsourcing Company

14%

Comms Service Provider

12%

Financial Services Firm

11%

Manufacturing Company

11%

Outsourcing Company

12%

Manufacturing Company

10%

Financial Services Firm

10%

Comms Service Provider

Construction Company

16%

Financial Services Firm

14%

Comms Service Provider

University

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	162
Midsize Enterprise	86
Large Enterprise	565

By reviewers
Company Size	Count
Small Business	13
Midsize Enterprise	5
Large Enterprise	21

By reviewers
Company Size	Count
Small Business	4
Large Enterprise	3

Questions from the Community

How good is Automation Anywhere for RPA processes?

It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is ver...

See all answers

How good is Automation Anywhere for RPA processes?

From my experience using AA tool, it depends on the applications that you want to automate, because there some applic...

See all answers

How good is Automation Anywhere for RPA processes?

It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.

See all answers

What needs improvement with BMC Remedy Asset Management?

If we migrate to the cloud, the Software as a Service version's price is very high. The return on investment is very ...

See all answers

What is your primary use case for BMC Remedy Asset Management?

BMC Remedy ( /products/bmc-remedy-18153-reviews ) is very important in our IT service management processes. I use it ...

See all answers

What is your experience regarding pricing and costs for BMC Remedy Asset Management?

The price is reasonable. It is not easy to negotiate with BMC, but the value is reasonable.

See all answers

What is your experience regarding pricing and costs for Quest KACE Asset Management Appliance?

They are maybe on the higher end, however, their solutions suit bigger companies well. Building a solution out of sma...

See all answers

What needs improvement with Quest KACE Asset Management Appliance?

It seems that it is a bit difficult to learn and purchase. The requirement for employees to be certified before purch...

See all answers

What is your primary use case for Quest KACE Asset Management Appliance?

I am more on the sales side of the business, so I do not use it that much. However, companies with more than fifty em...

See all answers

Comparisons

UiPath Platform vs Automation Anywhere

Compared 10% of the time

Blue Prism vs Automation Anywhere

Compared 5% of the time

Microsoft Power Automate vs Automation Anywhere

Compared 4% of the time

AutomationEdge vs Automation Anywhere

Compared 3% of the time

Appian vs Automation Anywhere

Compared 2% of the time

More Automation Anywhere Competitors

ServiceNow vs BMC Remedy [EOL]

Compared 8% of the time

CA Asset Portfolio Management vs BMC Remedy [EOL]

Compared 8% of the time

IFS Cloud Platform vs BMC Remedy [EOL]

Compared 8% of the time

Freshservice vs BMC Remedy [EOL]

Compared 7% of the time

BMC Helix Discovery vs BMC Remedy [EOL]

Compared 6% of the time

More BMC Remedy [EOL] Competitors

ServiceNow vs KACE Asset Management Appliance

Compared 15% of the time

Qualys Exposure Management vs KACE Asset Management Appliance

Compared 12% of the time

InvGate Assets vs KACE Asset Management Appliance

Compared 12% of the time

Freshservice vs KACE Asset Management Appliance

Compared 7% of the time

RepoPro vs KACE Asset Management Appliance

Compared 7% of the time

More KACE Asset Management Appliance Competitors

Product Reports

Buyer's Guide

Automation Anywhere

November 2026

Download Automation Anywhere product report

Buyer's Guide

BMC Remedy [EOL]

November 2026

Download BMC Remedy [EOL] product report

Buyer's Guide

IT Asset Management

October 2026

Download KACE Asset Management Appliance product report

Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise, Agentic Process Automation System (Now Certified for WorkSpaces)

Remedy Asset Management

KACE Asset Management Appliance, KACE Asset Management

Interactive Demo

Automation Anywhere

Demo not available

BMC

Demo not available

Quest Software

Overview

Automation Anywhere offers ease of use, robust system connectivity, and GenAI-driven document automation through a cloud-native platform, significantly enhancing productivity across multiple industries with advanced AI features.

Delivering a comprehensive suite of tools designed for easy integration and rapid deployment, Automation Anywhere drives efficiency by reducing costs and automating repetitive tasks. Its cloud-native platform supports broad industry adoption, including advanced AI features like process automation and Co-Pilot, streamlining complex workflows with minimal technical skills required. Users benefit from robust integration capabilities, which facilitate seamless interaction with multiple systems. However, there is room for improvement in areas such as user-friendliness for beginners, stability, flexible licensing, and enhanced OCR functionality. Organizations in sectors such as banking, finance, manufacturing, and healthcare gain from the improved operational efficiency and ROI Automation Anywhere offers.

What are the important features of Automation Anywhere?

Ease of Use: Simplifies automation tasks with a user-centric interface.
Robust Connectivity: Provides seamless integration with multiple systems.
GenAI-Driven Document Automation: Leverages AI to automate document management.
Process Automation & Co-Pilot: Enhances workflow automation with advanced AI.
Cloud-Native Platform: Enables rapid deployment and integration.

What benefits should be evaluated in reviews?

Time Savings: Automation drastically reduces manual processing time.
Cost Efficiency: Decreases overall operational costs by automating tasks.
Productivity Enhancement: Streamlines workflows with AI-driven tools.
Improved Integration: Enhances ability to work with multiple systems.
Scalability: Supports growth with a flexible cloud-native architecture.

In the insurance industry, Automation Anywhere is utilized for automating processes such as enrollment management and compliance checks. Its applications extend to supply chain management, financial transactions, and business performance monitoring across sectors like banking, finance, manufacturing, and healthcare, helping organizations to automate routine tasks, improve efficiency, and reduce costs.

Automation Anywhere

BMC Remedy [EOL] specializes in asset management with a focus on service ticket automation and integration with monitoring tools, supporting ITIL processes. Its customizable and scalable nature addresses the needs of complex environments.

BMC Remedy [EOL] provides essential asset management, service ticket automation, and incident and change management. With robust automation capabilities and CMDB integration, it ensures efficient IT process handling. Despite its adaptability and user-friendly design, challenges include a dated GUI, complex integration, and high pricing for mid-sized businesses. Improvements in customization, AI integration, and data management are important areas for growth. Transitioning to an accessible SaaS model and updated support would benefit users.

What are the key features of BMC Remedy [EOL]?

Efficient Asset Management: Facilitates the lifecycle management of assets such as telecom and IT equipment.
Intuitive Interface: User-friendly design with customizable options enhances usage.
Strong Automation Capabilities: Streamlines IT processes and integrates with CMDB for enhanced transparency.
Robust CMDB Functionality: Provides comprehensive asset discovery and management integration.
Incident and Change Management: Supports ITIL processes for efficient handling of service requests.

What benefits and ROI should users consider in reviews?

Operational Efficiency: Enhanced automation reduces manual tasks.
Customizability: Adapts to complex environments for specific needs.
Scalability: Maintains performance in large, complex settings.
Transparency: CMDB integration offers clear visibility into assets.

BMC Remedy [EOL] is implemented across industries handling telecom infrastructure, IT equipment, and network components, ensuring effective customer request management and internal IT process efficiency. Its strong service ticket automation and integration capabilities facilitate seamless IT infrastructure management.

BMC

KACE Asset Management Appliance enhances asset usability with popular package management and inventory features, ideal for companies that lack systems. The tool provides seamless Windows upgrades, remote control, and deployment, making it essential for businesses managing multiple devices.

KACE Asset Management Appliance provides streamlined asset management, featuring prominent package management and inventory functionalities that support seamless Windows upgrades and remote control for bug fixing. Users greatly value its capabilities for remote printer work and automated compliance reporting. Suggested improvements include enhanced remote desktop integration, more precise inventory accuracy, and effective service desk features. Simplifying these elements, integrating AI for better image management and operating system deployment would enhance its effectiveness. Updated documentation, user-friendly features, and enhanced training are needed to overcome learning challenges and certification requirements.

What are the most important features of KACE Asset Management Appliance?

Usability with Low Learning Curve: Makes it accessible for organizations with limited IT resources.
Package Management and Inventory: Popular features for streamlined asset management.
Remote Control and Deployment: Allows for effective bug fixes across multiple devices.
Automated Compliance Reporting: Ensures up-to-date compliance without manual intervention.
Remote Printer Work: Facilitates management of remote printing tasks.

What benefits or ROI should users look for in reviews?

Consolidated Data Management: Combines data from multiple desktops and laptops.
Efficient IT Service Desk Management: Supports efficient handling of service desk tasks.
Seamless System Upgrades: Simplifies upgrading systems to new Windows releases.
Private Cloud Integration: Essential for organizations working within private cloud environments.
Scalability for Large Distributed Workforce: Suitable for businesses with over fifty employees and multiple clients.

This appliance is frequently implemented by companies for deploying Windows and non-Windows patches, managing IT service desks and assets, and facilitating software installations. Common within private cloud environments, it supports businesses managing over fifty employees, numerous clients, and a distributed workforce who need consolidated data management for effective IT operations.

Quest Software

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics

Scripps Networks

Coastal Community Credit Union, St. Dominic Hospital

Find out what your peers are saying about ServiceNow, Lansweeper, Device42 and others in IT Asset Management. Updated: October 2026.

DOWNLOAD NOW

920,929 professionals have used our research since 2012.

See our list of best IT Asset Management vendors.

We monitor all IT Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.