Senior Practitioner at a outsourcing company with 1,001-5,000 employees
Real User
Top 20
Mar 27, 2026
Their pricing is competitive. With similar tools in the market, they are at a higher price, but it is pretty competitive if you look at an overall picture.
Practitioner - Service Management at Peristent Systems
Real User
Top 5
Jul 26, 2023
The product's cost is average. It used to be inexpensive, but now they have added many functionalities. Still, it is cheaper than other more significant tools in the market. The suite is not just limited to the license component; additional costs are associated with adding other functionalities like IT asset management, orchestration, and the chatbot. I rate its pricing a seven out of ten.
Help Desk Software offers an efficient way for businesses to manage customer inquiries, improving response times and customer satisfaction. It's a crucial tool for any company aiming to enhance its support services.Help Desk Solutions streamline communication between customers and support teams through ticket management systems. These platforms are designed to consolidate requests from various channels into a single interface, allowing support teams to prioritize and respond effectively. The...
Their pricing is competitive. With similar tools in the market, they are at a higher price, but it is pretty competitive if you look at an overall picture.
The product's cost is average. It used to be inexpensive, but now they have added many functionalities. Still, it is cheaper than other more significant tools in the market. The suite is not just limited to the license component; additional costs are associated with adding other functionalities like IT asset management, orchestration, and the chatbot. I rate its pricing a seven out of ten.
SummitAI IT Management Suite's pricing is a bit expensive, and I would rate it three out of five.
We have a regular license.