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BMC Helix Discovery vs Ivanti Asset Manager [EOL] comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Aug 11, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Automation Anywhere
Sponsored
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
661
Ranking in other categories
Business Process Management (BPM) (2nd), Robotic Process Automation (RPA) (2nd), Process Mining (1st), Intelligent Document Processing (IDP) (1st), Agentic Automation (1st), Business Orchestration and Automation Technologies (2nd), AI Legal & Compliance (1st), AI Finance & Accounting (1st), AI Procurement & Supply Chain (1st)
BMC Helix Discovery
Average Rating
8.4
Reviews Sentiment
6.8
Number of Reviews
29
Ranking in other categories
IT Asset Management (9th)
Ivanti Asset Manager [EOL]
Average Rating
3.0
Reviews Sentiment
4.8
Number of Reviews
2
Ranking in other categories
No ranking in other categories
 

Featured Reviews

Venkat Sivaprakash - PeerSpot reviewer
Management Consultant at Accenture
Has significantly improved document-driven workflows and reduced processing time across finance and HR functions
Automation Anywhere has evolved significantly and upgraded itself to provide agentic AI and AI-based automation solutions for document automation. The product has matured considerably over time. We can create workflows that can call an API. We can include prompts in particular workflows for ChatGPT-related functions, connecting to an LLM and RAG to perform tasks. For document automation, modern features are available to train documents, ensuring high accuracy and repeatability over time. The system is very easy to use. I recently completed a course in document automation, typically designed for people involved in coding and technical aspects. Though I understand coding comprehensively, I don't do actual coding. The course was very accessible. Currently, extensive coding isn't necessary due to the hybrid model incorporating GenAI aspects, low-code, no-code capabilities, APIs, and numerous pre-built objects in Automation Anywhere. The features include GenAI-driven prompting methods and workflow creation capabilities. In these workflows, we can create decision boxes and call APIs without coding. We simply pull objects, drop them, connect them, and add minimal coding when needed. The most crucial aspect isn't coding but rather sizing the automation and fleshing out the details. Automation Co-pilot takes notes and performs automated analysis. It can extract details from videos, summarize conversations, and provide detailed information. During calls, it identifies instructions and performs tasks such as preparing reports and reconciliation. Automation Anywhere can also connect with Microsoft Co-pilot. Through Co-pilot, real-time operations can be executed, allowing direct interaction between vendors and automation through this component.
JP
Presales Manager at HCLSoftware
Comprehensive discovery has populated our CMDB and provides deep insight into asset relationships
The applicability depends on the customer environment. Usually it is straightforward to apply the policies. BMC Helix Discovery is seamless and has many plugins available. It is a good feature that they offer. I have heard about it, but I am not currently using it, though I know that they have that feature available. BMC Helix Discovery provides a lot of information that can be obtained from discovery, including the relationship between the CIs and how many CIs are orphans. The analytics capabilities are strong.
reviewer1114818 - PeerSpot reviewer
Network Center Engineer II at a leisure / travel company with 201-500 employees
Provides limited scalability, and systems do not synchronize properly
I use the platform to track IT assets, including who they belong to and their current status I do not find the product beneficial. It has ongoing issues and does not meet my expectations. The two systems within Asset Manager do not synchronize properly. Queries fail to retrieve the correct…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It saves time. It has saved 4,000 to 5,000 hours for one large complex process."
"It integrates with different types of applications, so we can automate our business partners' redundant, repetitive tasks."
"Automation Anywhere is a very good tool because it helps you along the process."
"An easy to deploy and learn automation tool that can save resources, effort and money."
"Automation Anywhere improved our organization since it saved us a lot monetary value."
"Automation Anywhere helped our organization to get our training and implementation needs successful by providing both community edition and partner edition. Automation Anywhere seamlessly handed off exceptions to employees from Automation Anywhere bots."
"It is really helpful that this solution is deployed in the cloud."
"This boosts the customer confidence and experience. When the customer experience increases, obviously sales will increase."
"BMC Helix Discovery provides a lot of information that can be obtained from discovery, including the relationship between the CIs and how many CIs are orphans."
"The speed at which it's able to collect a wide-range of information, then make it useful for you, like asset management, knowledge management, and incident management."
"Start anywhere application modelling brings a fantastic opportunity for users to see what is where."
"It is a scalable solution."
"I like the artificial intelligence and machine learning that it uses in the solution. Because once the solution discovers all the assets, all the infrastructure, and all the dependencies between services, it learns how it works. So, it learns to predict when a problem is going to happen. It becomes predictive in an autonomous way."
"We have seen a return on our investment many times over."
"The tool's accuracy of the results we receive looks promising in general. Its values are more than 95 percent accurate compared to other clients or different tools. I would say that Discovery offers a valuable mechanism to discover information."
"BMC Helix Discovery comprehends the infrastructure you've procured and deployed within your environment."
"The solution is easy to setup."
"The product's stability in terms of uptime is generally good; it is always operational."
 

Cons

"With the PDF command, you can only read structured data. If your data is in an unstructured format, there is no command for it in Automation Anywhere. Then, people need to use Python coding if their data is in unstructured format. Therefore, Automation Anywhere needs to improve in the PDF area."
"The initial setup was quite complex. We have faced an issue. During the initial implementation stages, it took longer than we expected. It affected our timelines to a certain extent."
"New versions keep coming up. The challenge for us is to have the downtime to do the migrations."
"However, maybe because this is a new version with a change in platform, it still has some bugs."
"We would like to see the scalability improve from a local perspective."
"In A2019 it does not display the exact running status, but rather it displays the previous one."
"Another feature that would be cool to see in Automation Anywhere is more use of artificial intelligence."
"Automation Anywhere could benefit from a more technical focus."
"BMC Helix Discovery is a bit tough to use and administer."
"What would make BMC Helix Discovery better is if it had more client-side discovery features, for example, printers and desktops."
"The improvement I want to see is a reduction in duplicate records."
"The product is not fully automated."
"The monitoring tools could be more stable."
"The interface is quite old and can be outdated."
"The support from BMC Helix Discovery can improve, it takes a long time before we receive any feedback. It can take days to months sometimes."
"Resolution time is what's bothering me, as it's not always easy to get to the correct person or the right technical level needed to resolve the issue."
"Queries fail to retrieve the correct information, and the discovery tool does not accurately reflect the details of devices."
"The synchronization between the ITAM and Neurons should be restored."
 

Pricing and Cost Advice

"If I compare it with Blue Prism, Automation Anywhere is cheaper. Blue Prism is very costly. Automation Anywhere's pricing follows the market, not less and not more."
"If you are looking into Automation Anywhere, get the Community Edition and play with it."
"Our pricing a year ago was $600 per license."
"It looks like it will be right around $115,000, not counting IQ Bot, which we won't renew until later."
"They all are very competitive today. At the end of the day, it boils down to the negotiations that happen and what type of partner you are."
"The price for Automation Anywhere is reasonable."
"It is one of the most affordable RPA solutions, and as for licensing, they offer a community edition that greatly helps anyone who aspires to learn about the product before buying the enterprise solution."
"The licensing cost of Automation Anywhere is better than UiPath and Blue Prism."
"The price was fair compared to competitors. BMC is very affordable. There are optional consulting services to assist with implementation."
"The licensing fee is very low."
"You need a license to use BMC Helix Discovery. The license is paid yearly, though I have no idea how much it costs."
"BMC is available for a reasonable price compared to ServiceNow — it's half the price."
"The solution offers yearly licenses."
"I rate the pricing an eight out of ten. All BMC products are expensive."
"It's not a cheap product. But the benefits it delivers is that it's a fair price."
"We are on a three-year agreement with BMC Helix Discovery to use the solution. There are not any additional fees other than the standard license."
"The solution is reasonably priced."
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Top Industries

By visitors reading reviews
Financial Services Firm
14%
Outsourcing Company
12%
Manufacturing Company
11%
Construction Company
11%
Financial Services Firm
16%
Manufacturing Company
9%
Outsourcing Company
9%
Government
8%
Leisure / Travel Company
21%
Comms Service Provider
10%
Retailer
9%
Financial Services Firm
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business157
Midsize Enterprise82
Large Enterprise558
By reviewers
Company SizeCount
Small Business11
Midsize Enterprise5
Large Enterprise14
No data available
 

Questions from the Community

How good is Automation Anywhere for RPA processes?
It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is ver...
How good is Automation Anywhere for RPA processes?
From my experience using AA tool, it depends on the applications that you want to automate, because there some applic...
How good is Automation Anywhere for RPA processes?
It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.
What needs improvement with BMC Helix Discovery?
The interface is quite old and can be outdated.
What is your primary use case for BMC Helix Discovery?
BMC Helix Discovery is used for discovery of the assets and configuration items so that you can populate the CMDB.
What needs improvement with Ivanti Asset Manager?
The two systems within Asset Manager do not synchronize properly. Queries fail to retrieve the correct information, a...
What is your primary use case for Ivanti Asset Manager?
I use the platform to track IT assets, including who they belong to and their current status.
What advice do you have for others considering Ivanti Asset Manager?
Significant improvements would need to be made before AI could be effectively utilized. The ITAM portion is particula...
 

Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise, Agentic Process Automation System (Now Certified for WorkSpaces)
Discovery, ADDM, Atrium Discovery & Dependency Mapping
No data available
 

Interactive Demo

Demo not available
Demo not available
 

Overview

 

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics
Windstream Communications, News UK, Mercator Group, Wageningen University and Research Centre (WUR)
Information Not Available
Find out what your peers are saying about ServiceNow, Lansweeper, Qualys and others in IT Asset Management. Updated: August 2026.
910,437 professionals have used our research since 2012.