BlackBerry Cylance Cybersecurity vs Symantec Endpoint Security Complete comparison

BlackBerry and Broadcom are both solutions in the Endpoint Protection Platform (EPP) category. BlackBerry is ranked #20 with an average rating of 8.4, while Broadcom is ranked #38 with an average rating of 8.5. BlackBerry holds a 1.1% mindshare in EPP, compared to Broadcom’s 0.5% mindshare. Additionally, 85% of BlackBerry users are willing to recommend the solution, compared to 86% of Broadcom users who would recommend it.

BlackBerry Cylance Cybersec...

Read 44 BlackBerry Cylance Cybersecurity reviews

3,116 Views
1,724 Comparison Views

85% willing to recommend

Symantec Endpoint Security ...

Read 17 Symantec Endpoint Security Complete reviews

1,017 Views
697 Comparison Views

86% willing to recommend

BlackBerry Cylance Cybersec...

Symantec Endpoint Security ...

Comparison Buyer's Guide

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Executive SummaryUpdated on Apr 20, 2025

BlackBerry Cylance Cybersecurity and Symantec Endpoint Security Complete compete in the highly competitive cybersecurity sector. BlackBerry Cylance has the upper hand in effective zero-day threat prevention, while Symantec excels in customer support responsiveness.

Features: BlackBerry Cylance Cybersecurity is praised for its AI and machine learning capabilities for zero-day threat prevention, its lightweight agent, and centralized management. Symantec Endpoint Security Complete is valued for its robust firewall and real-time protection features, including sandboxing and threat-hunting capabilities, as well as Adaptive Protection for sophisticated attack prevention.

Room for Improvement: BlackBerry Cylance is recommended to improve false positive rates, notifications, and integration with other systems, alongside pricing reductions. Symantec Endpoint Security has feedback about its complex installation process, heavy resource usage, and limited cloud coverage. Simplifying infrastructure management with more flexibility is also suggested.

Ease of Deployment and Customer Service: BlackBerry Cylance and Symantec Endpoint Security offer deployment options for public, private, and hybrid clouds. BlackBerry users experience varied technical support with response delays, whereas Symantec receives high ratings for customer service due to its responsiveness and support quality.

Pricing and ROI: BlackBerry Cylance is considered more expensive but offers significant security benefits that justify the cost. Symantec has become costlier over time but remains competitive, especially for small to midrange companies. Both products contribute positively to ROI by providing peace of mind and security, despite cost concerns.

To learn more, read our detailed BlackBerry Cylance Cybersecurity vs. Symantec Endpoint Security Complete Report (Updated: June 2025).

Buyer's Guide

BlackBerry Cylance Cybersecurity vs. Symantec Endpoint Security Complete

June 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BlackBerry Cylance Cybersec...

Ranking in Endpoint Protection Platform (EPP)

20th

Average Rating

8.0

Reviews Sentiment

4.6

Number of Reviews

Ranking in other categories

No ranking in other categories

Symantec Endpoint Security ...

Ranking in Endpoint Protection Platform (EPP)

38th

Average Rating

8.2

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of June 2025, in the Endpoint Protection Platform (EPP) category, the mindshare of BlackBerry Cylance Cybersecurity is 1.1%, down from 1.5% compared to the previous year. The mindshare of Symantec Endpoint Security Complete is 0.5%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Endpoint Protection Platform (EPP)

Featured Reviews

Sooraj Makkancherrry

Security Operations Manager at Philips

Doesn't have daily updates, which is important for healthcare IT

I face challenges with the exclusion policy - it still scans folders we told it not to, causing issues. When we contact support, they tell us to update the latest agent, but we can't do that immediately due to medical device protocols and validation testing. I wish support would try to understand our issues better instead of giving this standard response. The machine learning feature they use often tells us to upgrade the agent or add things to the exclusion list, which isn't unacceptable. It's a very good and new technology as a tool and antivirus. But sometimes, it doesn't work properly with our medical devices and products, quarantining files it shouldn't even after we add them to exclusions. This is tricky for us.

Read full review

Livin Sunil

Information Security Engineer at M.Tech

Provides comprehensive protection with a need for a more intuitive interface

Security Complete comes with antivirus plus EDR, which is a convergence of antivirus and EDR. I have both the antivirus and EDR features constantly, allowing my team's customers to conduct detailed analyses of where attacks have occurred or if any malicious files are present, which devices or files have been targeted. It provides a greater level of view, making it easy for my team to mitigate those particular attacks.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Its setup is simple if you have a Windows device; it is executable."

"It does a good job of protecting us."

"On the management side, we liked the way it displays things."

"The solution is stable."

"Endpoints are protected in real-time without the need of a centralized server."

"I rate the tool a ten out of ten when it comes to the ease of use or management part."

"What's most valuable in CylancePROTECT is the optics feature. I also like its easy-to-use and user-friendly dashboard and monitoring system."

"Centralized dashboard online which can be used for managing a huge product."

More BlackBerry Cylance Cybersecurity pros

"Security Complete comes with antivirus plus EDR, which is a convergence of antivirus and EDR."

"The tool's performance is good. It provides efficient updates quickly, even before threats are encountered in our environment. We've been using this solution for the last fifteen years and have found it very good. It helps to prevent ransomware attacks. We are already using its antivirus and firewall solutions. It has asset management and XDR features."

"The solution's most important feature is its reliability. It is not heavy on the workstation."

"It is a very reliable product."

"Setting up Symantec is straightforward. Our DevOps team handled the installation, so I wasn't involved, but it wasn't that complicated. They are competent people with certifications in anti-virus management. They didn't need any training or help from the vendor."

"The SONAR feature is valuable as it offers real-time protection and threat rejection."

"The most valuable features of Symantec Endpoint Security Complete for me are sandboxing and its threat-hunting capabilities."

"Endpoint security platform that provides protection for Active Directory environments, file servers, etc., and offers excellent technical support."

More Symantec Endpoint Security Complete pros

Cons

"The high price of the product is an area of concern where improvements are required. The product's price should be more competitive."

"The OPTICS component could be made more user-friendly with respect to giving people more information."

"I would say one thing that they might need to bring in is protection for mobile devices."

"I would like to see a better UI in terms of sifting through more specific data and providing analytics. A little bit more would be nice."

"The initial deployment was quite complicated."

"The product does not do a lot of reporting on what it is taking care of. Enhanced reporting would be a welcome improvement."

"Making the dashboards a bit modern to make them easier to search would also be helpful."

"CylancePROTECT could be improved in its technical support and communication."

More BlackBerry Cylance Cybersecurity cons

"Any traffic coming through should be recognized whether it is a legitimate URL or not."

"The solution's support is not available over the weekends. We also need to have the DLP, endpoint security, and encryption integrated into one agent."

"Instead of the updates, the tool needs to come up with a concept similar to Veritas."

"The Threat Defense for Active Directory feature has a problem in that it is not possible to deploy it within a hybrid management architecture... we would have to migrate all the infrastructure to be managed by the cloud to deploy this feature, so we have not deployed it."

"The solution should include automatic updates."

"Symantec Endpoint Security Complete does not cover everything on the cloud. It does not cover the workstation emails. There are risks associated with it."

"Symantec could have better support for iOS and Android mobile devices."

"The product’s scalability must be improved."

More Symantec Endpoint Security Complete cons

Pricing and Cost Advice

"The price is reasonable for us at the moment. I rate the overall solution an eight out of ten."

"The tool is not that expensive."

"The solution's pricing is around the same as most EDRs but slightly behind some of the major ones."

"Currently, we have competitive pricing for Cylance, which is affordable enough to consider."

"We went through a third party initially to do the renewal, but we won't be renewing, we will move on to something else."

"Shop around for sure and be assured the price you pay will be close to other solutions available, but even at a slight mark-up from the other solutions, you are getting real endpoint protection versus nothing more than a cheap security blanket that might keep you warm at night."

"I think that the price we are paying is good for what it is."

"It's not so heavily priced; rather, it's average and decent."

More BlackBerry Cylance Cybersecurity pricing and cost advice

"The pricing is good. It's good value for the money."

"It's cost-effective and well-suited for smaller to midrange companies."

"I'm recommending going with three-year licensing, rather than the yearly licensing option for this product."

"Symantec Endpoint Security Complete is not expensive."

"In terms of costs, Symantec Endpoint Security Complete has become costlier compared to how much it was in the past. The cost of the product is very high now. The customer needs to pay extra for additional features, but not for technical support. For example, if you need an email gateway or if you are looking for URL filtering, you have to pay extra, and that's where the costs for Symantec Endpoint Security Complete become higher."

"License renewal is not a straightforward process. I have a three-year subscription. It takes a long time to renew the license after three years. It is not proactive on that. The solution is expensive for the coverage that it does. I have to include other products to complement the protection that Symantec Endpoint Security Complete does not cover. We have to pay 18 euros. There are no additional support or maintenance costs."

"The product's pricing is dependent on partnership levels. The solution's price is competitive compared to other solutions."

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Top Industries

By visitors reading reviews

Computer Software Company

14%

Manufacturing Company

12%

Government

Financial Services Firm

Computer Software Company

19%

Manufacturing Company

10%

Financial Services Firm

10%

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Blackberry Protect?

It is a good endpoint solution. It is very easy to manage and detect the threat immediately. It will take the necessary actions.

See all answers

What is your experience regarding pricing and costs for Blackberry Protect?

The price is reasonable for us at the moment. I rate the overall solution an eight out of ten.

See all answers

What needs improvement with Blackberry Protect?

See all answers

What do you like most about Symantec Endpoint Security Complete?

The solution prevents any damage from viruses and provides risk mitigation for virus threats.

See all answers

What is your experience regarding pricing and costs for Symantec Endpoint Security Complete?

Symantec Endpoint Security Full/Complete license is not expensive and advise using the full feature.

See all answers

What needs improvement with Symantec Endpoint Security Complete?

They could improve the user interface. Currently, everything is pretty good, however, when it comes to the Maniac and Protection, there could be enhancements.

See all answers

Comparisons

Microsoft Defender for Endpoint vs BlackBerry Cylance Cybersecurity

Compared 19% of the time

CrowdStrike Falcon vs BlackBerry Cylance Cybersecurity

Compared 13% of the time

Cisco Secure Endpoint vs BlackBerry Cylance Cybersecurity

Compared 6% of the time

SentinelOne Singularity Complete vs BlackBerry Cylance Cybersecurity

Compared 6% of the time

Symantec Endpoint Security vs BlackBerry Cylance Cybersecurity

Compared 5% of the time

More BlackBerry Cylance Cybersecurity Competitors

Symantec Endpoint Security Enterprise vs Symantec Endpoint Security Complete

Compared 70% of the time

Microsoft Defender for Business vs Symantec Endpoint Security Complete

Compared 9% of the time

Kaspersky Endpoint Detection and Response Optimum vs Symantec Endpoint Security Complete

Compared 8% of the time

Huntress Managed EDR vs Symantec Endpoint Security Complete

Compared 4% of the time

SentinelOne Singularity Complete vs Symantec Endpoint Security Complete

Compared 4% of the time

More Symantec Endpoint Security Complete Competitors

Product Reports

Buyer's Guide

BlackBerry Cylance Cybersecurity

June 2025

Download BlackBerry Cylance Cybersecurity product report

Buyer's Guide

Symantec Endpoint Security Complete

May 2025

Symantec Endpoint Security Complete report

Download Symantec Endpoint Security Complete product report

Also Known As

Blackberry Protect

No data available

Overview

BlackBerry Cylance provides endpoint security, threat protection, and antivirus capabilities, using AI and machine learning for protection against malware and ransomware on desktops, servers, and virtual machines worldwide. Its AI-driven threat detection operates even with limited internet, facilitating effective threat management.

BlackBerry Cylance's centralized dashboard simplifies threat management and vulnerability protection for organizations globally. The platform combines AI and machine learning to deliver superior zero-day threat protection and minimize CPU usage, offering stable and accurate threat detection without frequent updates. It includes tools like CylanceOPTICS and CylancePERSONA for enhanced user behavior monitoring and adopts a proactive approach that effectively manages threats at various lifecycle stages. Renowned for stability and performance, it efficiently prevents unauthorized applications while maintaining system productivity.

What are the main features of BlackBerry Cylance?

Minimal CPU Usage: Efficiently operates without taxing computer resources.
AI and Machine Learning: Advanced technology for zero-day threat protection.
Lightweight Design: Functions without constant updates for simplified usage.
Centralized Management: Offers a user-friendly, intuitive dashboard.
CylanceOPTICS and PERSONA: Tools for in-depth user behavior analysis.

What are key benefits to look for in user reviews?

Effective Malware Detection: Recognized accuracy in identifying security threats.
Proactive Threat Mitigation: Actively detects and manages threats.
Stability and Performance: Consistent protection without hampering system performance.
Reduced Unauthorized Access: Limits unpermitted application activity.

In the professional sector, BlackBerry Cylance is leveraged to protect crucial infrastructure through a robust approach accommodating environments with limited connectivity. Its widespread deployment in industries, including healthcare and finance, is attributed to its ease of deployment and comprehensive protection capabilities. However, enhancements in reporting, pricing structures, and technical support are avenues for development, reflecting user feedback for improving detection rates and overall dashboard usability.

BlackBerry

Symantec Endpoint Security (SES) Complete delivers comprehensive protection for all your traditional and mobile devices across the entire attack chain. Symantec endpoint innovations include behavioral isolation, Active Directory security, and Threat Hunter technologies to protect your endpoints against sophisticated threats and targeted attacks. For higher return-on-investment and lower total cost of ownership, this single-agent solution supports on-premises, hybrid, and cloud-based deployments.

Broadcom

Sample Customers

Panasonic, Noble Energy, Apria Healthcare Group Inc., Charles River Laboratories, Rovi Corporation, Toyota, Kiewit

Information Not Available

Buyer's Guide

BlackBerry Cylance Cybersecurity vs. Symantec Endpoint Security Complete

June 2025

Free Report: BlackBerry Cylance Cybersecurity vs. Symantec Endpoint Security Complete

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