BlackBerry Cylance Cybersecurity vs Symantec Endpoint Security Complete comparison

BlackBerry and Broadcom are both solutions in the Endpoint Protection Platform (EPP) category. BlackBerry is ranked #32 with an average rating of 8.1, while Broadcom is ranked #35 with an average rating of 8.5. BlackBerry holds a 1.0% mindshare in EPP, compared to Broadcom’s 0.5% mindshare. Additionally, 85% of BlackBerry users are willing to recommend the solution, compared to 86% of Broadcom users who would recommend it.

BlackBerry Cylance Cybersec...

Read 44 BlackBerry Cylance Cybersecurity reviews

3,049 Views
2,744 Comparison Views

85% willing to recommend

Symantec Endpoint Security ...

Read 17 Symantec Endpoint Security Complete reviews

1,004 Views
974 Comparison Views

86% willing to recommend

BlackBerry Cylance Cybersec...

Symantec Endpoint Security ...

Comparison Buyer's Guide

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Executive SummaryUpdated on Jul 27, 2025

BlackBerry Cylance Cybersecurity and Symantec Endpoint Security Complete both offer advanced solutions in the cybersecurity category. Symantec appears to have an upper hand due to its comprehensive threat prevention and user adaptability combined with high customer service ratings.

Features: BlackBerry Cylance Cybersecurity uses AI and machine learning for proactive malware detection and includes a user-friendly centralized management dashboard. Symantec Endpoint Security Complete features robust firewall protection, URL filtering, and a SONAR feature for real-time threat recognition, alongside an Adaptive Protection capability that maintains user performance.

Room for Improvement: BlackBerry Cylance faces challenges with false positives and lacks advanced scripting features. Its management console and OPTICS integration could be improved. Symantec could enhance its deployment process, resource usage, and incorporate EDR/XDR functions along with better product integrations.

Ease of Deployment and Customer Service: BlackBerry Cylance supports diverse deployment models, yet customer service experiences vary. Symantec provides flexible deployment and generally receives higher customer service ratings, though technical support experiences are inconsistent.

Pricing and ROI: BlackBerry Cylance is seen as pricier, justified by its AI-driven capabilities and strong ROI in security and resource savings. Symantec offers a competitive pricing model with additional costs for some features, noted for good ROI in smaller to midrange businesses.

To learn more, read our detailed BlackBerry Cylance Cybersecurity vs. Symantec Endpoint Security Complete Report (Updated: July 2025).

Buyer's Guide

BlackBerry Cylance Cybersecurity vs. Symantec Endpoint Security Complete

July 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BlackBerry Cylance Cybersec...

Ranking in Endpoint Protection Platform (EPP)

32nd

Average Rating

8.0

Reviews Sentiment

4.6

Number of Reviews

Ranking in other categories

No ranking in other categories

Symantec Endpoint Security ...

Ranking in Endpoint Protection Platform (EPP)

35th

Average Rating

8.2

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of August 2025, in the Endpoint Protection Platform (EPP) category, the mindshare of BlackBerry Cylance Cybersecurity is 1.0%, down from 1.4% compared to the previous year. The mindshare of Symantec Endpoint Security Complete is 0.5%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Endpoint Protection Platform (EPP)

Featured Reviews

Sooraj Makkancherrry

Security Operations Manager at Philips

Doesn't have daily updates, which is important for healthcare IT

I face challenges with the exclusion policy - it still scans folders we told it not to, causing issues. When we contact support, they tell us to update the latest agent, but we can't do that immediately due to medical device protocols and validation testing. I wish support would try to understand our issues better instead of giving this standard response. The machine learning feature they use often tells us to upgrade the agent or add things to the exclusion list, which isn't unacceptable. It's a very good and new technology as a tool and antivirus. But sometimes, it doesn't work properly with our medical devices and products, quarantining files it shouldn't even after we add them to exclusions. This is tricky for us.

Read full review

Livin Sunil

Information Security Engineer at M.Tech

Provides comprehensive protection with a need for a more intuitive interface

Security Complete comes with antivirus plus EDR, which is a convergence of antivirus and EDR. I have both the antivirus and EDR features constantly, allowing my team's customers to conduct detailed analyses of where attacks have occurred or if any malicious files are present, which devices or files have been targeted. It provides a greater level of view, making it easy for my team to mitigate those particular attacks.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It actively monitors the behavior and activity of processes and will, without hesitation, terminate at root anything it determines to be suspect."

"It provides good insight into the programs, applications, or websites that may need attention."

"The solution’s AI is its most valuable feature."

"In most cases, the solution's ability to detect in the MITRE framework, and its ability to be able to detect attacks in any one of seven or eight different areas of the life cycle of an attack is very useful."

"The platform's most valuable features are the malware detection capabilities."

"It does a good job of protecting us."

"Centralized dashboard online which can be used for managing a huge product."

"It is extremely simple to manage and deploy."

More BlackBerry Cylance Cybersecurity pros

"One feature I found most valuable in Symantec Endpoint Security Complete is the firewall feature on the endpoint. The firewall feature helps users handle virus outbreaks."

"The tool's performance is good. It provides efficient updates quickly, even before threats are encountered in our environment. We've been using this solution for the last fifteen years and have found it very good. It helps to prevent ransomware attacks. We are already using its antivirus and firewall solutions. It has asset management and XDR features."

"The SONAR feature is valuable as it offers real-time protection and threat rejection."

"Endpoint security platform that provides protection for Active Directory environments, file servers, etc., and offers excellent technical support."

"The most valuable feature of this solution is the advanced rate firewall protection, the URL filtering."

"The solution's most important feature is its reliability. It is not heavy on the workstation."

"In reference to zero-day attacks, we immediately get signatures from the Symantec site. That is good."

"The most valuable features of Symantec Endpoint Security Complete for me are sandboxing and its threat-hunting capabilities."

More Symantec Endpoint Security Complete pros

Cons

"It should provide more details about the events that they have detected."

"The product does not do a lot of reporting on what it is taking care of. Enhanced reporting would be a welcome improvement."

"I would like to see them fix the alerting system so that the endpoint reporting is a bit more streamlined."

"The AI of CylancePROTECT has room for improvement. I'm on a trial license of SentinelOne, and its AI is much better than what's on CylancePROTECT."

"CylancePROTECT's dashboard could be more user-friendly."

"Making the dashboards a bit modern to make them easier to search would also be helpful."

"It was not effective. There were a lot of false positives, even when we use Adobe, and everybody uses Adobe, which is not a threat."

"If they can add more features on top of their Persona feature that would be ideal."

More BlackBerry Cylance Cybersecurity cons

"Symantec Endpoint Security Complete could improve by integrating more easily with other Symantec security products."

"Any traffic coming through should be recognized whether it is a legitimate URL or not."

"There are some limitations from the cloud security point of view."

"They could improve the user interface."

"Installation and packaging for Symantec Endpoint Security Complete should be improved. Its console is also confusing, so that's another area for improvement."

"Instead of the updates, the tool needs to come up with a concept similar to Veritas."

"The Threat Defense for Active Directory feature has a problem in that it is not possible to deploy it within a hybrid management architecture... we would have to migrate all the infrastructure to be managed by the cloud to deploy this feature, so we have not deployed it."

"Symantec Endpoint Security Complete does not cover everything on the cloud. It does not cover the workstation emails. There are risks associated with it."

More Symantec Endpoint Security Complete cons

Pricing and Cost Advice

"The licensing part of the product is too expensive compared to other solutions in the market."

"The product cost is about $5, per user, per month."

"CylancePROTECT is worth the money, but I'm not sure of its exact price. I can't remember off the top of my head."

"This cost of the license is approximately $5 USD monthly per user."

"Shop around for sure and be assured the price you pay will be close to other solutions available, but even at a slight mark-up from the other solutions, you are getting real endpoint protection versus nothing more than a cheap security blanket that might keep you warm at night."

"We went through a third party initially to do the renewal, but we won't be renewing, we will move on to something else."

"The price is reasonable for us at the moment. I rate the overall solution an eight out of ten."

"The tool is not that expensive."

More BlackBerry Cylance Cybersecurity pricing and cost advice

"License renewal is not a straightforward process. I have a three-year subscription. It takes a long time to renew the license after three years. It is not proactive on that. The solution is expensive for the coverage that it does. I have to include other products to complement the protection that Symantec Endpoint Security Complete does not cover. We have to pay 18 euros. There are no additional support or maintenance costs."

"The pricing is good. It's good value for the money."

"Symantec Endpoint Security Complete is not expensive."

"I'm recommending going with three-year licensing, rather than the yearly licensing option for this product."

"The product's pricing is dependent on partnership levels. The solution's price is competitive compared to other solutions."

"In terms of costs, Symantec Endpoint Security Complete has become costlier compared to how much it was in the past. The cost of the product is very high now. The customer needs to pay extra for additional features, but not for technical support. For example, if you need an email gateway or if you are looking for URL filtering, you have to pay extra, and that's where the costs for Symantec Endpoint Security Complete become higher."

"It's cost-effective and well-suited for smaller to midrange companies."

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Top Industries

By visitors reading reviews

Manufacturing Company

12%

Computer Software Company

12%

Government

Comms Service Provider

Computer Software Company

16%

Manufacturing Company

12%

Financial Services Firm

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Blackberry Protect?

It is a good endpoint solution. It is very easy to manage and detect the threat immediately. It will take the necessary actions.

See all answers

What is your experience regarding pricing and costs for Blackberry Protect?

The price is reasonable for us at the moment. I rate the overall solution an eight out of ten.

See all answers

What needs improvement with Blackberry Protect?

See all answers

What do you like most about Symantec Endpoint Security Complete?

The solution prevents any damage from viruses and provides risk mitigation for virus threats.

See all answers

What is your experience regarding pricing and costs for Symantec Endpoint Security Complete?

Symantec Endpoint Security Full/Complete license is not expensive and advise using the full feature.

See all answers

What needs improvement with Symantec Endpoint Security Complete?

They could improve the user interface. Currently, everything is pretty good, however, when it comes to the Maniac and Protection, there could be enhancements.

See all answers

Comparisons

Microsoft Defender for Endpoint vs BlackBerry Cylance Cybersecurity

Compared 15% of the time

CrowdStrike Falcon vs BlackBerry Cylance Cybersecurity

Compared 13% of the time

SentinelOne Singularity Complete vs BlackBerry Cylance Cybersecurity

Compared 7% of the time

Cisco Secure Endpoint vs BlackBerry Cylance Cybersecurity

Compared 7% of the time

Symantec Endpoint Security vs BlackBerry Cylance Cybersecurity

Compared 6% of the time

More BlackBerry Cylance Cybersecurity Competitors

Symantec Endpoint Security Enterprise vs Symantec Endpoint Security Complete

Compared 52% of the time

Kaspersky Endpoint Detection and Response Optimum vs Symantec Endpoint Security Complete

Compared 9% of the time

Microsoft Defender for Business vs Symantec Endpoint Security Complete

Compared 9% of the time

Malwarebytes Teams vs Symantec Endpoint Security Complete

Compared 7% of the time

SentinelOne Singularity Complete vs Symantec Endpoint Security Complete

Compared 5% of the time

More Symantec Endpoint Security Complete Competitors

Product Reports

Buyer's Guide

BlackBerry Cylance Cybersecurity

August 2025

Download BlackBerry Cylance Cybersecurity product report

Buyer's Guide

Symantec Endpoint Security Complete

July 2025

Symantec Endpoint Security Complete report

Download Symantec Endpoint Security Complete product report

Also Known As

Blackberry Protect

No data available

Overview

BlackBerry Cylance provides endpoint security, threat protection, and antivirus capabilities, using AI and machine learning for protection against malware and ransomware on desktops, servers, and virtual machines worldwide. Its AI-driven threat detection operates even with limited internet, facilitating effective threat management.

BlackBerry Cylance's centralized dashboard simplifies threat management and vulnerability protection for organizations globally. The platform combines AI and machine learning to deliver superior zero-day threat protection and minimize CPU usage, offering stable and accurate threat detection without frequent updates. It includes tools like CylanceOPTICS and CylancePERSONA for enhanced user behavior monitoring and adopts a proactive approach that effectively manages threats at various lifecycle stages. Renowned for stability and performance, it efficiently prevents unauthorized applications while maintaining system productivity.

What are the main features of BlackBerry Cylance?

Minimal CPU Usage: Efficiently operates without taxing computer resources.
AI and Machine Learning: Advanced technology for zero-day threat protection.
Lightweight Design: Functions without constant updates for simplified usage.
Centralized Management: Offers a user-friendly, intuitive dashboard.
CylanceOPTICS and PERSONA: Tools for in-depth user behavior analysis.

What are key benefits to look for in user reviews?

Effective Malware Detection: Recognized accuracy in identifying security threats.
Proactive Threat Mitigation: Actively detects and manages threats.
Stability and Performance: Consistent protection without hampering system performance.
Reduced Unauthorized Access: Limits unpermitted application activity.

In the professional sector, BlackBerry Cylance is leveraged to protect crucial infrastructure through a robust approach accommodating environments with limited connectivity. Its widespread deployment in industries, including healthcare and finance, is attributed to its ease of deployment and comprehensive protection capabilities. However, enhancements in reporting, pricing structures, and technical support are avenues for development, reflecting user feedback for improving detection rates and overall dashboard usability.

BlackBerry

Symantec Endpoint Security (SES) Complete delivers comprehensive protection for all your traditional and mobile devices across the entire attack chain. Symantec endpoint innovations include behavioral isolation, Active Directory security, and Threat Hunter technologies to protect your endpoints against sophisticated threats and targeted attacks. For higher return-on-investment and lower total cost of ownership, this single-agent solution supports on-premises, hybrid, and cloud-based deployments.

Broadcom

Sample Customers

Panasonic, Noble Energy, Apria Healthcare Group Inc., Charles River Laboratories, Rovi Corporation, Toyota, Kiewit

Information Not Available

Buyer's Guide

BlackBerry Cylance Cybersecurity vs. Symantec Endpoint Security Complete

July 2025

Free Report: BlackBerry Cylance Cybersecurity vs. Symantec Endpoint Security Complete

Find out what your peers are saying about BlackBerry Cylance Cybersecurity vs. Symantec Endpoint Security Complete and other solutions. Updated: July 2025.

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