BlackBerry Cylance Cybersecurity vs Symantec Endpoint Security Complete comparison

BlackBerry and Broadcom are both solutions in the Endpoint Protection Platform (EPP) category. BlackBerry is ranked #30 with an average rating of 8.3, while Broadcom is ranked #32 with an average rating of 8.5. BlackBerry holds a 1.1% mindshare in EPP, compared to Broadcom’s 0.6% mindshare. Additionally, 85% of BlackBerry users are willing to recommend the solution, compared to 87% of Broadcom users who would recommend it.

BlackBerry Cylance Cybersec...

Read 44 BlackBerry Cylance Cybersecurity reviews

2,759 Views
2,511 Comparison Views

85% willing to recommend

Symantec Endpoint Security ...

Read 18 Symantec Endpoint Security Complete reviews

1,002 Views
962 Comparison Views

87% willing to recommend

BlackBerry Cylance Cybersec...

Symantec Endpoint Security ...

Comparison Buyer's Guide

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Executive SummaryUpdated on Jul 27, 2025

BlackBerry Cylance Cybersecurity and Symantec Endpoint Security Complete both offer advanced solutions in the cybersecurity category. Symantec appears to have an upper hand due to its comprehensive threat prevention and user adaptability combined with high customer service ratings.

Features: BlackBerry Cylance Cybersecurity uses AI and machine learning for proactive malware detection and includes a user-friendly centralized management dashboard. Symantec Endpoint Security Complete features robust firewall protection, URL filtering, and a SONAR feature for real-time threat recognition, alongside an Adaptive Protection capability that maintains user performance.

Room for Improvement: BlackBerry Cylance faces challenges with false positives and lacks advanced scripting features. Its management console and OPTICS integration could be improved. Symantec could enhance its deployment process, resource usage, and incorporate EDR/XDR functions along with better product integrations.

Ease of Deployment and Customer Service: BlackBerry Cylance supports diverse deployment models, yet customer service experiences vary. Symantec provides flexible deployment and generally receives higher customer service ratings, though technical support experiences are inconsistent.

Pricing and ROI: BlackBerry Cylance is seen as pricier, justified by its AI-driven capabilities and strong ROI in security and resource savings. Symantec offers a competitive pricing model with additional costs for some features, noted for good ROI in smaller to midrange businesses.

To learn more, read our detailed BlackBerry Cylance Cybersecurity vs. Symantec Endpoint Security Complete Report (Updated: September 2025).

Buyer's Guide

BlackBerry Cylance Cybersecurity vs. Symantec Endpoint Security Complete

September 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BlackBerry Cylance Cybersec...

Ranking in Endpoint Protection Platform (EPP)

30th

Average Rating

8.0

Reviews Sentiment

4.6

Number of Reviews

Ranking in other categories

No ranking in other categories

Symantec Endpoint Security ...

Ranking in Endpoint Protection Platform (EPP)

32nd

Average Rating

8.2

Reviews Sentiment

6.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of October 2025, in the Endpoint Protection Platform (EPP) category, the mindshare of BlackBerry Cylance Cybersecurity is 1.1%, down from 1.3% compared to the previous year. The mindshare of Symantec Endpoint Security Complete is 0.6%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Endpoint Protection Platform (EPP) Market Share Distribution
Product	Market Share (%)
BlackBerry Cylance Cybersecurity	1.1%
Symantec Endpoint Security Complete	0.6%
Other	98.3%

Endpoint Protection Platform (EPP)

Featured Reviews

Sooraj Makkancherrry

Security Operations Manager at Philips

Doesn't have daily updates, which is important for healthcare IT

I face challenges with the exclusion policy - it still scans folders we told it not to, causing issues. When we contact support, they tell us to update the latest agent, but we can't do that immediately due to medical device protocols and validation testing. I wish support would try to understand our issues better instead of giving this standard response. The machine learning feature they use often tells us to upgrade the agent or add things to the exclusion list, which isn't unacceptable. It's a very good and new technology as a tool and antivirus. But sometimes, it doesn't work properly with our medical devices and products, quarantining files it shouldn't even after we add them to exclusions. This is tricky for us.

Read full review

PetriRajama

Lead of IT at a tech services company with 201-500 employees

Has provided strong security foundations but struggles with integration and ongoing compatibility issues

It had its problems. They were rebuilding it while having the old functionality and new functionality layered on top of each other. They were migrating the functionalities to the new solution, which caused significant problems. The mobile device management was not unified with the other endpoint management, creating structural issues.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The non-daily requirement to update signatures is the most valuable feature. From a functional point of view, it is pretty spot on. For instance, we compared an algorithm from five years ago to today's algorithm, and it was 98% accurate. It has the ability to detect and mitigate. In the industrial environment that we work in, there's what we call OT versus IT. You are IT Central, but this is OT. Generally, we don't have the same level of skillset as IT individuals or IT professionals have. This particular product doesn't require you to be a computer scientist to be able to understand its proprietary algorithm and to be able to deploy, use, and work within it. It integrates well with a robust SIEM or SOAR solution, and it plays nice with others. We use other detection solutions like CyberX or site provision with Cisco, and it plays nice. That's one of the things we really liked about it."

"Endpoints are protected in real-time without the need of a centralized server."

"It secures different entry points into the network."

"The solution runs in the background, and I do not need to care about it."

"CylancePROTECT works on AI technology, is always up to date, and uses very few resources on your devices."

"In most cases, the solution's ability to detect in the MITRE framework, and its ability to be able to detect attacks in any one of seven or eight different areas of the life cycle of an attack is very useful."

"I find the actual overall endpoint malware protection the most valuable feature of CylancePROTECT."

"The CylancePROTECT agent is very low on CPU usage, so it has virtually no adverse impact on my servers, desktops, or workstations."

More BlackBerry Cylance Cybersecurity pros

"Security Complete comes with antivirus plus EDR, which is a convergence of antivirus and EDR."

"The most valuable feature of this solution is the advanced rate firewall protection, the URL filtering."

"I like that Symantec can update directories."

"The feature I like the most is the Adaptive Protection... And it does not negatively affect users' activities because we can adapt it and allow binaries that are executed regularly, while forbidding those that are not executed within the company."

"Setting up Symantec is straightforward. Our DevOps team handled the installation, so I wasn't involved, but it wasn't that complicated. They are competent people with certifications in anti-virus management. They didn't need any training or help from the vendor."

"Endpoint security platform that provides protection for Active Directory environments, file servers, etc., and offers excellent technical support."

"In reference to zero-day attacks, we immediately get signatures from the Symantec site. That is good."

"The solution prevents any damage from viruses and provides risk mitigation for virus threats."

More Symantec Endpoint Security Complete pros

Cons

"I would like to see them fix the alerting system so that the endpoint reporting is a bit more streamlined."

"The solution’s technical support could be improved."

"rom my experience interacting with the primary or the central administrative console, it's quite complex. You would need a fair bit of technical experience to set it up, implement and maintain it. That would be one area for improvement."

"They could improve on the false positives, reporting and whitelisting features."

"The solution needs better dashboards that are easier to use."

"The high price of the product is an area of concern where improvements are required. The product's price should be more competitive."

"The solution’s user interface could be improved."

"Making the dashboards a bit modern to make them easier to search would also be helpful."

More BlackBerry Cylance Cybersecurity cons

"The Threat Defense for Active Directory feature has a problem in that it is not possible to deploy it within a hybrid management architecture... we would have to migrate all the infrastructure to be managed by the cloud to deploy this feature, so we have not deployed it."

"The overall support level for the solution could be increased."

"The solution should include automatic updates."

"The solution is a pretty expensive product. While it provides good service, considering the price, it is hard to tell about the benefits."

"An area for improvement in Symantec Endpoint Security Complete is that it needs to be developed more because competitors have started providing EDR and XDR functionalities, but in the product, those are still missing. Another area for improvement in Symantec Endpoint Security Complete is that it needs to be lightweight. Currently, the product is very heavy when compared to other vendors. It takes up too much space on the hard drive and the memory."

"Any traffic coming through should be recognized whether it is a legitimate URL or not."

"Installation and packaging for Symantec Endpoint Security Complete should be improved. Its console is also confusing, so that's another area for improvement."

"Instead of the updates, the tool needs to come up with a concept similar to Veritas."

More Symantec Endpoint Security Complete cons

Pricing and Cost Advice

"The initial end-point cost may seem a little high (~$55/device/year) but when you look at the total peace of mind that the solution provides, with no reboots for updates, and negligible performance impact, it is well worth it."

"The price is reasonable for us at the moment. I rate the overall solution an eight out of ten."

"We pay our license on a yearly basis and have just renewed for two years."

"CylancePROTECT's pricing is reasonable, at about €18 per user, per year."

"The solution provides me with competitive pricing."

"Currently, we have competitive pricing for Cylance, which is affordable enough to consider."

"The product cost is about $5, per user, per month."

"It's not so heavily priced; rather, it's average and decent."

More BlackBerry Cylance Cybersecurity pricing and cost advice

"Symantec Endpoint Security Complete is not expensive."

"The pricing is good. It's good value for the money."

"The product's pricing is dependent on partnership levels. The solution's price is competitive compared to other solutions."

"License renewal is not a straightforward process. I have a three-year subscription. It takes a long time to renew the license after three years. It is not proactive on that. The solution is expensive for the coverage that it does. I have to include other products to complement the protection that Symantec Endpoint Security Complete does not cover. We have to pay 18 euros. There are no additional support or maintenance costs."

"In terms of costs, Symantec Endpoint Security Complete has become costlier compared to how much it was in the past. The cost of the product is very high now. The customer needs to pay extra for additional features, but not for technical support. For example, if you need an email gateway or if you are looking for URL filtering, you have to pay extra, and that's where the costs for Symantec Endpoint Security Complete become higher."

"It's cost-effective and well-suited for smaller to midrange companies."

"I'm recommending going with three-year licensing, rather than the yearly licensing option for this product."

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Top Industries

By visitors reading reviews

Computer Software Company

12%

Manufacturing Company

11%

Government

Comms Service Provider

Computer Software Company

16%

Manufacturing Company

13%

Financial Services Firm

10%

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	33
Midsize Enterprise	5
Large Enterprise	13

By reviewers
Company Size	Count
Small Business	7
Midsize Enterprise	5
Large Enterprise	6

Questions from the Community

What do you like most about Blackberry Protect?

It is a good endpoint solution. It is very easy to manage and detect the threat immediately. It will take the necessary actions.

See all answers

What is your experience regarding pricing and costs for Blackberry Protect?

The price is reasonable for us at the moment. I rate the overall solution an eight out of ten.

See all answers

What needs improvement with Blackberry Protect?

See all answers

What do you like most about Symantec Endpoint Security Complete?

The solution prevents any damage from viruses and provides risk mitigation for virus threats.

See all answers

What is your experience regarding pricing and costs for Symantec Endpoint Security Complete?

Symantec Endpoint Security Full/Complete license is not expensive and advise using the full feature.

See all answers

What needs improvement with Symantec Endpoint Security Complete?

See all answers

Comparisons

CrowdStrike Falcon vs BlackBerry Cylance Cybersecurity

Compared 14% of the time

Microsoft Defender for Endpoint vs BlackBerry Cylance Cybersecurity

Compared 13% of the time

SentinelOne Singularity Complete vs BlackBerry Cylance Cybersecurity

Compared 8% of the time

Cisco Secure Endpoint vs BlackBerry Cylance Cybersecurity

Compared 8% of the time

Symantec Endpoint Security vs BlackBerry Cylance Cybersecurity

Compared 8% of the time

More BlackBerry Cylance Cybersecurity Competitors

Symantec Endpoint Security Enterprise vs Symantec Endpoint Security Complete

Compared 43% of the time

Kaspersky Endpoint Detection and Response Optimum vs Symantec Endpoint Security Complete

Compared 11% of the time

Microsoft Defender for Business vs Symantec Endpoint Security Complete

Compared 9% of the time

Malwarebytes Teams vs Symantec Endpoint Security Complete

Compared 8% of the time

SentinelOne Singularity Complete vs Symantec Endpoint Security Complete

Compared 5% of the time

More Symantec Endpoint Security Complete Competitors

Product Reports

Buyer's Guide

BlackBerry Cylance Cybersecurity

October 2025

Download BlackBerry Cylance Cybersecurity product report

Buyer's Guide

Symantec Endpoint Security Complete

September 2025

Symantec Endpoint Security Complete report

Download Symantec Endpoint Security Complete product report

Also Known As

Blackberry Protect

No data available

Overview

BlackBerry Cylance provides endpoint security, threat protection, and antivirus capabilities, using AI and machine learning for protection against malware and ransomware on desktops, servers, and virtual machines worldwide. Its AI-driven threat detection operates even with limited internet, facilitating effective threat management.

BlackBerry Cylance's centralized dashboard simplifies threat management and vulnerability protection for organizations globally. The platform combines AI and machine learning to deliver superior zero-day threat protection and minimize CPU usage, offering stable and accurate threat detection without frequent updates. It includes tools like CylanceOPTICS and CylancePERSONA for enhanced user behavior monitoring and adopts a proactive approach that effectively manages threats at various lifecycle stages. Renowned for stability and performance, it efficiently prevents unauthorized applications while maintaining system productivity.

What are the main features of BlackBerry Cylance?

Minimal CPU Usage: Efficiently operates without taxing computer resources.
AI and Machine Learning: Advanced technology for zero-day threat protection.
Lightweight Design: Functions without constant updates for simplified usage.
Centralized Management: Offers a user-friendly, intuitive dashboard.
CylanceOPTICS and PERSONA: Tools for in-depth user behavior analysis.

What are key benefits to look for in user reviews?

Effective Malware Detection: Recognized accuracy in identifying security threats.
Proactive Threat Mitigation: Actively detects and manages threats.
Stability and Performance: Consistent protection without hampering system performance.
Reduced Unauthorized Access: Limits unpermitted application activity.

In the professional sector, BlackBerry Cylance is leveraged to protect crucial infrastructure through a robust approach accommodating environments with limited connectivity. Its widespread deployment in industries, including healthcare and finance, is attributed to its ease of deployment and comprehensive protection capabilities. However, enhancements in reporting, pricing structures, and technical support are avenues for development, reflecting user feedback for improving detection rates and overall dashboard usability.

BlackBerry

Symantec Endpoint Security (SES) Complete delivers comprehensive protection for all your traditional and mobile devices across the entire attack chain. Symantec endpoint innovations include behavioral isolation, Active Directory security, and Threat Hunter technologies to protect your endpoints against sophisticated threats and targeted attacks. For higher return-on-investment and lower total cost of ownership, this single-agent solution supports on-premises, hybrid, and cloud-based deployments.

Broadcom

Sample Customers

Panasonic, Noble Energy, Apria Healthcare Group Inc., Charles River Laboratories, Rovi Corporation, Toyota, Kiewit

Information Not Available

Buyer's Guide

BlackBerry Cylance Cybersecurity vs. Symantec Endpoint Security Complete

September 2025

Free Report: BlackBerry Cylance Cybersecurity vs. Symantec Endpoint Security Complete

Find out what your peers are saying about BlackBerry Cylance Cybersecurity vs. Symantec Endpoint Security Complete and other solutions. Updated: September 2025.

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