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BlackBerry Cylance Cybersecurity vs Symantec Endpoint Security Complete comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Feb 8, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Cortex XDR by Palo Alto Net...
Sponsored
Ranking in Endpoint Protection Platform (EPP)
4th
Average Rating
8.4
Reviews Sentiment
6.8
Number of Reviews
110
Ranking in other categories
Endpoint Detection and Response (EDR) (6th), Extended Detection and Response (XDR) (5th), Ransomware Protection (2nd), AI-Powered Cybersecurity Platforms (1st)
BlackBerry Cylance Cybersec...
Ranking in Endpoint Protection Platform (EPP)
25th
Average Rating
8.0
Reviews Sentiment
4.6
Number of Reviews
44
Ranking in other categories
No ranking in other categories
Symantec Endpoint Security ...
Ranking in Endpoint Protection Platform (EPP)
26th
Average Rating
8.2
Reviews Sentiment
6.0
Number of Reviews
18
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of May 2026, in the Endpoint Protection Platform (EPP) category, the mindshare of Cortex XDR by Palo Alto Networks is 3.6%, down from 3.9% compared to the previous year. The mindshare of BlackBerry Cylance Cybersecurity is 1.5%, up from 1.1% compared to the previous year. The mindshare of Symantec Endpoint Security Complete is 0.7%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Endpoint Protection Platform (EPP) Mindshare Distribution
ProductMindshare (%)
Cortex XDR by Palo Alto Networks3.6%
BlackBerry Cylance Cybersecurity1.5%
Symantec Endpoint Security Complete0.7%
Other94.2%
Endpoint Protection Platform (EPP)
 

Featured Reviews

ABHISHEK_SINGH - PeerSpot reviewer
Senior Process Expert at A.P. Moller - Maersk
Gained full visibility and streamlined threat detection through behavior-based insights and AI integration
Initially, we got to have a lot of false positives when we onboarded, but nowadays it's quite smooth. We have fine-tuned our security policies and allowed different levels of policies to get rid of those false positives. Currently, we are getting a fairly good amount of incidents that are not false positives or benign, but actionable items. The process is streamlined. In the initial days, the operations used to get involved in a lot of benign and other activities, but now the process is streamlined. We are leveraging the auto-detection and remediation plans. The operations teams are now more involved in other business roles as well, not just looking into the logs and fetching out what's happening there. They have fixed a lot of things. Initially, they didn't have IAC code drift detection, cloud posture management, or security posture management, but they have those now. They purchased different vendors and did a merger with that. They have now Prisma Cloud that gets integrated and now they are working with Cortex Cloud. Everything that was negative has now been addressed, and the product altogether looks to be in a very better and mature shape now. Currently, it's more or less detecting the workloads with AI-based best practices. Since most organizations are consuming AI agents and other things, we are looking forward to seeing what other feature enhancements Palo Alto can support in that.
Sooraj Makkancherrry - PeerSpot reviewer
Security Operations Manager at Philips
Doesn't have daily updates, which is important for healthcare IT
I face challenges with the exclusion policy - it still scans folders we told it not to, causing issues. When we contact support, they tell us to update the latest agent, but we can't do that immediately due to medical device protocols and validation testing. I wish support would try to understand our issues better instead of giving this standard response. The machine learning feature they use often tells us to upgrade the agent or add things to the exclusion list, which isn't unacceptable. It's a very good and new technology as a tool and antivirus. But sometimes, it doesn't work properly with our medical devices and products, quarantining files it shouldn't even after we add them to exclusions. This is tricky for us.
PetriRajama - PeerSpot reviewer
Lead of IT at a tech services company with 201-500 employees
Has provided strong security foundations but struggles with integration and ongoing compatibility issues
It had its problems. They were rebuilding it while having the old functionality and new functionality layered on top of each other. They were migrating the functionalities to the new solution, which caused significant problems. The mobile device management was not unified with the other endpoint management, creating structural issues.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The product is very good, it has caught a lot of exploits that most products would not."
"Cortex XDR is a very capable solution for protecting large networks and a lot of endpoints. It's very useful because the automation is very high, and if you combine it with the features on Palo Alto firewalls, it provides very strong protection."
"Stability is a primary factor, and then there's the ease of distribution and policy management."
"Cortex XDR alerts us on the dashboard when there's a threat, which allows us to restrict that user and helps secure our infrastructure."
"The user interface of the solution is sophisticated and straightforward."
"Best solution for avoiding security breaches, malware attacks, and other kinds of security issues."
"I like the centralized console and the predictive analysis it does of malware. It is very stable and also scalable."
"Traps has drastically reduced our endpoint attack surface via advanced detection capabilities, sandboxing of never before seen programs, and by drastically limiting where executables can launch in the first place."
"Endpoints are protected in real-time without the need of a centralized server."
"Blackberry Protect offers endpoint protection. It's easy to deploy. It's scalable and stable."
"I've found the AI engine in CylancePROTECT to be particularly effective for technology and in preventing unknown threats."
"The solution is very quick at easily changing the levels of protection for each computer and the server."
"It provides good insight into the programs, applications, or websites that may need attention."
"The solution is stable; it was no problem and all went quite well, with no bugs or freezes."
"In most cases, the solution's ability to detect in the MITRE framework and its ability to be able to detect attacks in any one of seven or eight different areas of the life cycle of an attack is very useful."
"It works well and covers a good number of the bases you need covered for general cybersecurity and vulnerability management."
"With this solution, we haven't had any attacks, every malicious activity is blocked and monitored, and we can integrate it with our SIEM to efficiently manage and monitor all activity."
"The SONAR feature is valuable as it offers real-time protection and threat rejection."
"I like that Symantec can update directories."
"Endpoint security platform that provides protection for Active Directory environments, file servers, etc., and offers excellent technical support."
"The tool's performance is good. It provides efficient updates quickly, even before threats are encountered in our environment. We've been using this solution for the last fifteen years and have found it very good. It helps to prevent ransomware attacks. We are already using its antivirus and firewall solutions. It has asset management and XDR features."
"It protects emails and messages shared between users."
"Setting up Symantec is straightforward."
"Endpoint security platform that provides protection for Active Directory environments, file servers, etc., and offers excellent technical support."
 

Cons

"This is a very costly product."
"While using Cortex, I noticed some aspects that could be improved, such as increasing the synchronization speed between XDR and Xnor."
"I don't like that they have different types of licenses. For example, if users select a license, they think they will have all the platforms they need to improve their network or security. But after some time, Palo Alto Networks changed their licensing, and some of the features that, for example, were free at the beginning now have a cost. I think the integration can be improved. For example, a lot of tools are just integrated through APIs."
"Currently, if you use Palo Alto endpoint protection as the only solution it's very complicated to remove pre-existing threats."
"Palo Alto Networks Cortex XDR does not detect malicious activity like in other anti-virus solutions like Trend Micro and Windows with Cisco."
"Limited remote connection."
"Managing the product should be easier."
"Basically, they don't provide customer support tools just to investigate the logs."
"Work on the math model. We are catching a lot of false positives, which gets to be a pain at the start of a deployment."
"It could have integration with industrial base HMIS or Human Machine Interfaces Solutions."
"The solution’s technical support could be improved."
"Making the dashboards a bit modern to make them easier to search would also be helpful."
"​Work on the math model. We are catching a lot of false positives, which gets to be a pain at the start of a deployment."
"I'd like them to do software distribution too, but they said that that's architecturally not at the product line."
"Having worked with SentinelOne, Cylance is good, however, it probably needs to add a feature similar to SentinelOne's rollback functionality. With this feature, if you get infected, with a click, you can go back to the pre-infection state. If Cylance could add this functionality to their offering as well, that would be ideal."
"The solution needs better dashboards that are easier to use."
"The solution is a pretty expensive product. While it provides good service, considering the price, it is hard to tell about the benefits."
"The solution's support is not available over the weekends. We also need to have the DLP, endpoint security, and encryption integrated into one agent."
"Installing Symantec Endpoint Security Complete is not as straightforward as the Bitdefender installation; I find the installation of this product really cumbersome."
"Symantec Endpoint Security Complete does not cover everything on the cloud. It does not cover the workstation emails. There are risks associated with it."
"The Threat Defense for Active Directory feature has a problem in that it is not possible to deploy it within a hybrid management architecture."
"Symantec Endpoint Security Complete could improve by integrating more easily with other Symantec security products."
"The product isn't stable at all. New issues and bugs are introduced with new releases, which has been happening for the past three years."
"The solution should include automatic updates."
 

Pricing and Cost Advice

"Cortex XDR by Palo Alto Networks is an expensive solution."
"The solution has one subscription for endpoint protection and one subscription for detection and response. The two licenses combined give you the BRO version."
"The cost depends on your chosen license type, like Pro or other licenses."
"I don't recall what the cost was, but it wasn't really that expensive."
"Our license will require renewal in August, after which the maintenance will continue as usual."
"Its pricing is kind of in line with its competitors and everybody else out there."
"The cost of Cortex XDR by Palo Alto Networks is $55 to $90 USD per endpoint per month."
"Our customers have expressed that the price is high."
"The licensing part of the product is too expensive compared to other solutions in the market."
"The license price for this solution could be better. It's on the expensive side."
"CylancePROTECT's pricing is reasonable, at about €18 per user, per year."
"CylancePROTECT is worth the money, but I'm not sure of its exact price. I can't remember off the top of my head."
"​Shop around for sure and be assured the price you pay will be close to other solutions available, but even at a slight mark-up from the other solutions, you are getting real endpoint protection versus nothing more than a cheap security blanket that might keep you warm at night."
"The initial end-point cost may seem a little high (~$55/device/year) but when you look at the total peace of mind that the solution provides, with no reboots for updates, and negligible performance impact, it is well worth it."
"We went through a third party initially to do the renewal, but we won't be renewing, we will move on to something else."
"It's not so heavily priced; rather, it's average and decent."
"The pricing is good. It's good value for the money."
"The product's pricing is dependent on partnership levels. The solution's price is competitive compared to other solutions."
"In terms of costs, Symantec Endpoint Security Complete has become costlier compared to how much it was in the past. The cost of the product is very high now. The customer needs to pay extra for additional features, but not for technical support. For example, if you need an email gateway or if you are looking for URL filtering, you have to pay extra, and that's where the costs for Symantec Endpoint Security Complete become higher."
"License renewal is not a straightforward process. I have a three-year subscription. It takes a long time to renew the license after three years. It is not proactive on that. The solution is expensive for the coverage that it does. I have to include other products to complement the protection that Symantec Endpoint Security Complete does not cover. We have to pay 18 euros. There are no additional support or maintenance costs."
"Symantec Endpoint Security Complete is not expensive."
"It's cost-effective and well-suited for smaller to midrange companies."
"I'm recommending going with three-year licensing, rather than the yearly licensing option for this product."
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Top Industries

By visitors reading reviews
Financial Services Firm
12%
Construction Company
12%
Comms Service Provider
9%
Manufacturing Company
8%
Construction Company
10%
Manufacturing Company
8%
Computer Software Company
7%
Comms Service Provider
7%
Financial Services Firm
15%
Manufacturing Company
14%
Computer Software Company
9%
Comms Service Provider
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business46
Midsize Enterprise20
Large Enterprise49
By reviewers
Company SizeCount
Small Business33
Midsize Enterprise5
Large Enterprise14
By reviewers
Company SizeCount
Small Business7
Midsize Enterprise5
Large Enterprise7
 

Questions from the Community

Cortex XDR by Palo Alto vs. Sentinel One
Cortex XDR by Palo Alto vs. SentinelOne SentinelOne offers very detailed specifics with regard to risks or attacks. ...
Comparing CrowdStrike Falcon to Cortex XDR (Palo Alto)
Cortex XDR by Palo Alto vs. CrowdStrike Falcon Both Cortex XDR and Crowd Strike Falcon offer cloud-based solutions th...
How is Cortex XDR compared with Microsoft Defender?
Microsoft Defender for Endpoint is a cloud-delivered endpoint security solution. The tool reduces the attack surface,...
What do you like most about Blackberry Protect?
It is a good endpoint solution. It is very easy to manage and detect the threat immediately. It will take the necessa...
What is your experience regarding pricing and costs for Blackberry Protect?
The price is reasonable for us at the moment. I rate the overall solution an eight out of ten.
What needs improvement with Blackberry Protect?
I face challenges with the exclusion policy - it still scans folders we told it not to, causing issues. When we conta...
What do you like most about Symantec Endpoint Security Complete?
The solution prevents any damage from viruses and provides risk mitigation for virus threats.
What is your experience regarding pricing and costs for Symantec Endpoint Security Complete?
Symantec Endpoint Security Full/Complete license is not expensive and advise using the full feature.
What needs improvement with Symantec Endpoint Security Complete?
It had its problems. They were rebuilding it while having the old functionality and new functionality layered on top ...
 

Also Known As

Cyvera, Cortex XDR, Palo Alto Networks Traps
Blackberry Protect
No data available
 

Overview

 

Sample Customers

CBI Health Group, University Honda, VakifBank
Panasonic, Noble Energy, Apria Healthcare Group Inc., Charles River Laboratories, Rovi Corporation, Toyota, Kiewit
Information Not Available
Find out what your peers are saying about BlackBerry Cylance Cybersecurity vs. Symantec Endpoint Security Complete and other solutions. Updated: April 2026.
894,738 professionals have used our research since 2012.