Blackbaud CRM vs Interactive Intelligence comparison

Blackbaud and Genesys are both solutions in the CRM category. Blackbaud is ranked #32 with an average rating of 8.0, while Genesys is ranked #47. Blackbaud holds a 0.8% mindshare in CRM, compared to Genesys’s 0.8% mindshare. Additionally, 66% of Blackbaud users are willing to recommend the solution, compared to 100% of Genesys users who would recommend it.

Blackbaud CRM

Read 1 Blackbaud CRM review

896 Views
896 Comparison Views

66% willing to recommend

Interactive Intelligence

Read 2 Interactive Intelligence reviews

921 Views
838 Comparison Views

100% willing to recommend

Blackbaud CRM

Interactive Intelligence

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Blackbaud CRM and Interactive Intelligence based on real PeerSpot user reviews.

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To learn more, read our detailed CRM Report (Updated: February 2026).

Buyer's Guide

CRM

February 2026

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Helped 881,707 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Blackbaud CRM

Ranking in CRM

32nd

Average Rating

8.0

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

No ranking in other categories

Interactive Intelligence

Ranking in CRM

47th

Average Rating

9.0

Reviews Sentiment

6.3

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of February 2026, in the CRM category, the mindshare of Blackbaud CRM is 0.8%, up from 0.4% compared to the previous year. The mindshare of Interactive Intelligence is 0.8%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM Market Share Distribution
Product	Market Share (%)
Blackbaud CRM	0.8%
Interactive Intelligence	0.8%
Other	98.4%

CRM

Featured Reviews

reviewer2596560

IT Specialist at a educational organization with 1-10 employees

Integrated profiles increase centralization and streamline donor management

We were using it for managing our donor database The solution provided an integrated profile, which was helpful for having everything together available in one place. One area of improvement is the UI and UX, which could be more upgraded. It looks a little dated compared to modern UI and UX, and…

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Mohamed Shareed

CX Team Lead

A customizable solution that can be integrated with almost anything

The best thing about this solution is the customizability because it can be integrated with pretty much anything. There are many solutions that are black boxes and we're unable to make any modifications to the call flows. With Interactive Intelligence, we can utilize APIs and variables. With the REST call, you can send a request and response. Elements can be incorporated into the workflow based on the response. This is the go-to thing with Interactive Intelligence. The Interactive Intelligence is quite user friendly. And Avaya, in that case, is not that great solution, on user friendliness. Basically, yeah, the same purpose I've used, but you need more expertise to manage the product. And Interactive Intelligence is one box. It contains a lot of features and we don't need to have much resources. But Avaya and others have many servers to be maintained with a single solution. It has a CN. You have to go for session manager and lots of other product servers. So, for a single solution, you need to maintain a lot of servers. This is more or less an easy environment to manage, but Avaya is very complex on the architectural level.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It was stable."

"Interactive Intelligence is quite user friendly."

"The social media integration is excellent."

Cons

"One area of improvement is the UI and UX, which could be more upgraded."

"The problem with this current system is that the support is not great."

"The initial setup can be a bit difficult."

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Questions from the Community

What is your experience regarding pricing and costs for Blackbaud CRM?

I don't have pricing to compare against.

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What needs improvement with Blackbaud CRM?

One area of improvement is the UI and UX, which could be more upgraded. It looks a little dated compared to modern UI and UX, and there's potential for it to be more intuitive. Also, the ability to...

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What is your primary use case for Blackbaud CRM?

We were using it for managing our donor database.

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Comparisons

Microsoft Dynamics CRM vs Blackbaud CRM

Compared 40% of the time

Salesforce Sales Cloud vs Blackbaud CRM

Compared 28% of the time

HubSpot Sales Hub vs Blackbaud CRM

Compared 18% of the time

Freshsales vs Blackbaud CRM

Compared 14% of the time

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Microsoft Dynamics CRM vs Interactive Intelligence

Compared 32% of the time

eGain Solve vs Interactive Intelligence

Compared 30% of the time

Salesforce Sales Cloud vs Interactive Intelligence

Compared 17% of the time

Siebel CRM vs Interactive Intelligence

Compared 11% of the time

Kapture CRM vs Interactive Intelligence

Compared 10% of the time

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Product Reports

Buyer's Guide

CRM

February 2026

Download Blackbaud CRM product report

Buyer's Guide

CRM

February 2026

Download Interactive Intelligence product report

Overview

Blackbaud CRM helps organizations by providing a complete supporter view and an organization-wide toolset for managing your constituent base. Blackbaud CRM brings industry-leading fundraising, online applications, actionable prospect research and analytics, and multichannel direct marketing together in one platform to enable an integrated view of the constituent experience across your organization. Blackbaud CRM features prospect research tools that enable your organization to build in-depth prospect profiles, including analytics offerings that provide guidance around a prospect's propensity to give. These tools allow you to prioritize donors and successfully move them through their donor lifecycle to a major gift.

Blackbaud

Genesys Interactive Intelligence SAP CRM allows the SAP agent to perform all typical phone, web chat and email operations without leaving the SAP application.

Genesys

Sample Customers

Charleston Battery, Virgin London Marathon, EdVenture Children's Museum

ABC Financial, AFAS Software, Quality Bicycle Products, CryptoLogic & WagerLogic, SERVOData, Shinsei Bank, TENAQUIP, MCAP, Visaya Knowledge Process Outsourcing Corporation, Allianz-Tiriac Asigurari, Memira

Find out what your peers are saying about Microsoft, Salesforce, SAP and others in CRM. Updated: February 2026.

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