Bizagi and UiPath Process Mining compete in process management and automation. Bizagi has the upper hand in user satisfaction and affordability, while UiPath Process Mining is favored for its extensive features and analytical capabilities.
Features: Bizagi supports BPMN standards and offers a free modeler. Its flexibility and agility enable rapid automation without much technical assistance. UiPath Process Mining excels in process analytics, providing deep insights and integration opportunities for diverse business environments.
Room for Improvement: Bizagi could improve its document management and handling of complex deployments. Users report issues with version migration and stability. UiPath Process Mining could enhance its data integration and make its user interface more intuitive. Additionally, the high cost is a common concern.
Ease of Deployment and Customer Service: Bizagi provides versatile deployment options with on-premises and public cloud solutions, though customer service receives mixed reviews. UiPath Process Mining offers diverse deployment models, including hybrid and cloud, backed by strong and responsive customer support.
Pricing and ROI: Bizagi presents substantial value with a free modeler and competitive pricing, ideal for smaller businesses. Despite recent price increases, it delivers good ROI. UiPath Process Mining, priced higher, justifies its cost with comprehensive features and efficiencies, yet clearer pricing structures are desired by users.
The toolset is very intuitive, so we didn’t need to contact their support much.
We cannot expect major customer support.
From a technical support standpoint, the SMEs are not confident enough in deciding what should be done.
UiPath provides exceptional customer service and support, primarily due to its active community forum, community.uipath.com, which offers 24/7 support from developers and community members.
They prioritize support based on the number of licenses purchased by an organization
There is no direct scalability option.
If I rate scalability from one to ten, I would probably give it a six.
UiPath as a whole is scalable and works well for large-scale organizations.
There's significant room for enhancing process integration, data accuracy, and the general applicability of process mining.
We find UiPath Process Mining to be generally stable, particularly with the current build.
For more mature environments, the integration to live systems is lacking, which affects its applicability.
Reporting capabilities can be improved more, and community support should be increased.
UiPath Process Mining is associated with a high cost and a difficult learning curve for those unfamiliar with process mining tools.
Adoption is the key.
It should focus on identifying opportunities for automation and resource allocation efficiently.
Bizagi's pricing is very aggressive, and it was one of the reasons we chose it.
Compared to other solutions such as Power Automate, UiPath is significantly more expensive, with its pro plan starting at $420 per month.
UiPath Process Mining is better priced than Celonis, which we found to be on the costlier side.
It is a high price for a low rating.
It is open source.
The user interface is very good, making it easy for business people to understand.
These elements allowed us to effectively understand and improve client interactions and manage complex data, especially in the context of banking operations.
It provides root cause analysis, which identifies delays and deviations in processes, visualizes bottlenecks, and assesses their impact with insightful visualizations.
It is excellent in its ability to help us turn raw data into actionable information.
Bizagi’s industry-leading low-code process automation platform connects people, applications, robots, and information. As the most business-friendly and flexible solution on the market, Bizagi enables true collaboration between business and IT, delivering faster adoption and success. Fuelled by a community of 1 million users, Bizagi powers over 1,000 organizations worldwide including Adidas, BAE Systems, and Old Mutual. For more information visit www.bizagi.com
UiPath Process Mining is a process mining solution that provides businesses with a detailed understanding of their processes using the data from their organization applications (like CRM and ERP). In addition, UiPath Process Mining helps identify process pain points and bottlenecks and discover process improvement opportunities in order to increase efficiency, thereby reducing overall business costs.
UiPath Process Mining Features
UiPath Process Mining has many valuable key features. Some of the most useful ones include:
UiPath Process Mining Benefits
There are several benefits to implementing UiPath Process Mining. Some of the biggest advantages the solution offers include:
Reviews from Real Users
Below are some reviews and helpful feedback written by UiPath Process Mining users.
PeerSpot user Nilesh P., Associate Director - Cloud Architect at a computer software company, says, “It's easy to develop, maintain, and manage, and it helps in task mining and process mining.” He adds, "With UiPath in place, we are moving away from training people on the core applications, which are pretty complex. We've built a headless frontend, so it's really easy for anybody to join our company and be productive."
A Hyperautomation Architect at an insurance company mentions, “My shortlist of valuable features includes all the different types of analysis. For example, you can do a root cause analysis. In other words, if you have a process that has many different scenarios, you can identify where the problem is. You can also identify bottlenecks with root cause analysis. You do this by looking at the time that has been spent in specific stages or steps within the processes being performed. Another great feature is the ability to see processes at a higher level and take in the whole picture. If a process has too many variances — say there are 20 different ways of doing the task — you can identify which process is the one where that happens more often. This will prompt you to focus on that process for any possible ways to automate it and simplify the complexity.”
Karthikeyan M., Chief Sales & Marketing Officer - RPA evangelist at AQM Technologies, says, "For us, the most important feature of UiPath Process Mining is something called Document Understanding. We have found it to be extremely valuable, given that the current situation we have right now is that it's not just pure automation of manual and repetitive tasks. What we're doing is more along the lines of what you could call "intelligent" automation. Document Understanding plays a great role in this type of process automation because it helps us in automating the reading of documents better and, therefore, helps to automate intelligence for our customers."
We monitor all Process Mining reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
