Try our new research platform with insights from 80,000+ expert users

BigPanda vs Splunk Cloud Platform comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 2, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.7
BigPanda optimizes operations with significant savings and efficiency for managing over 10,000 weekly events, outperforming tools like Netcool.
Sentiment score
7.0
Users find Splunk Cloud beneficial for cost savings, quick issue resolution, improved visibility, and notable ROI, despite some drawbacks.
BigPanda saves time with its advanced features and manages large environments while requiring fewer resources compared to our previous tool, Netcool.
BigPanda offers significant time-saving, cost-saving, and resource-saving benefits.
Splunk Cloud Platform has impacted operational costs; it's a bit expensive, but it provides value for money.
 

Customer Service

Sentiment score
6.6
BigPanda's customer service is usually responsive and effective, though communication delays and variability in experiences are noted.
Sentiment score
5.7
Splunk Cloud Platform's support is inconsistent, with premium users satisfied but others experiencing delays and varying response quality.
If BigPanda can consistently provide such competent contacts, I would rate the support ten out of ten, otherwise, it is an eight out of ten.
For technical support, we have only had to address password resets and alert mismatching.
Their collaboration was good, and I would rate them nine out of ten.
Premium support is costly and may not always provide a satisfactory experience.
 

Scalability Issues

Sentiment score
7.0
BigPanda is praised for scalability and integration, with minor licensing concerns and varied experiences with server management.
Sentiment score
7.3
Splunk Cloud Platform impresses with scalability but faces cost concerns, praised for adaptability and easy resource expansion.
We manage a large environment with over 50,000 servers and various monitoring tools like Dynatrace, New Relic, Splunk, Nagios, and Datadog.
It handles large volumes of alerts without limitations.
BigPanda facilitates better collaboration between IT teams by providing a shared view of incidents and requests.
 

Stability Issues

Sentiment score
7.4
BigPanda is highly stable with minimal issues, reliable alerts, and efficient incident management, despite occasional slowdowns during heavy traffic.
Sentiment score
7.9
Splunk Cloud Platform is praised for 99.9% availability, minimal issues, and quick resolution, ensuring high user-rated stability.
I would rate the availability of BigPanda at nine because it's almost 99.99% available.
I have not encountered issues like lagging or crashing with BigPanda.
BigPanda is now stable.
 

Room For Improvement

BigPanda requires enhancement in AI integration, interface design, reporting, observability, and automation to improve user experience and reduce costs.
Splunk Cloud users face high costs, limited training, integration challenges, insufficient documentation, performance issues, and complex setup.
A 'deep dive' analysis feature would be appreciated to give detailed insights such as CPU usage and disk space analysis.
It would be beneficial if BigPanda leveraged AI to solve critical issues related to editing and sending alerts based on enrichment mapping files.
If BigPanda could integrate AI, it would enhance the platform significantly by offering chatbot functionality within the BigPanda UI.
Integration is a bit difficult due to the coding required for the integrations.
Splunk Cloud Platform needs improvement in its security offerings, specifically in cybersecurity.
 

Setup Cost

BigPanda offers flexible pricing appealing to enterprises with mid-range costs, seen as more affordable than competitors.
Splunk Cloud Platform's high cost and complex licensing challenge small organizations and complicate budgeting due to unbundled features.
The pricing for BigPanda is reasonable compared to other event management tools, given its advantages.
Splunk Cloud is considered too expensive, with its two product offerings both being costly.
If I were to rate the price for the product from 1 to 10, I would rate it nine.
 

Valuable Features

BigPanda enhances incident response with alert deduplication, platform integration, AI/ML, and custom dashboards for improved service reliability.
Splunk Cloud Platform offers advanced search, dashboards, real-time analysis, AI insights, multi-cloud monitoring, and reduces maintenance workload.
The platform's AI analyzes alert sources and root causes, enhancing real-time incident management and enabling automated resolution.
Its automation has significantly improved incident response times, reducing the process to within one minute.
It can correlate multiple issues within a single device, create a single incident, and thus reduce noise and provide faster resolution.
The most valuable feature of Splunk Cloud Platform is its robustness and ability to ingest logs.
The real-time search capability of this product enhances operational decision-making.
 

Categories and Ranking

BigPanda
Ranking in IT Alerting and Incident Management
9th
Average Rating
7.6
Reviews Sentiment
6.8
Number of Reviews
18
Ranking in other categories
IT Infrastructure Monitoring (28th), AIOps (12th)
Splunk Cloud Platform
Ranking in IT Alerting and Incident Management
3rd
Average Rating
8.2
Reviews Sentiment
6.0
Number of Reviews
58
Ranking in other categories
Data Visualization (3rd)
 

Mindshare comparison

As of May 2025, in the IT Alerting and Incident Management category, the mindshare of BigPanda is 5.3%, up from 4.7% compared to the previous year. The mindshare of Splunk Cloud Platform is 1.8%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Alerting and Incident Management
 

Featured Reviews

Ankit-Mathur - PeerSpot reviewer
Offers comprehensive alert monitoring and a user-friendly interface but requires manual validation to provide accurate alerts
For new users, I would advise using BigPanda for its comprehensive alert monitoring and integration with ServiceNow. Its mapping capabilities and user-friendly interface make it valuable for incident analysis and prioritization. As users become more familiar with the tool, its full potential will become apparent, enhancing efficiency and effectiveness over time. It is easy for someone to learn to use BigPanda for the first time. We start with basic examples that everyone can understand, then provide verbal introductions followed by hands-on training over two weeks. We encourage making mistakes and asking questions to ensure understanding. It depends on the trainer's approach, but with proper guidance, anyone can learn effectively. Overall, I would rate BigPanda as a five out of ten. For it to be a perfect ten, it would need to consistently provide accurate alerts without requiring manual validation. This means it should effectively suppress similar incidents, eliminating the need for constant monitoring. Once it reaches this level of reliability, BigPanda would be exceptional.
Ian Gatundu - PeerSpot reviewer
It improves our visibility and decision-making while helping us meet compliance standards
The Cloud Platform interface is cleaner than Splunk Enterprise's monitoring console. You can easily understand what's happening with your indexes. It's more refined than Splunk Enterprise's console, but they have the same feel and function. It's easy to monitor multiple cloud environments because you can create custom dashboards for any use case you may have. It offers good visibility because it integrates with the ITSI app, providing a clear overview of your environment. Integrating Splunk with other components on the cloud and network resources is effortless because it can collect data from various sources, including stored data from long-term storage. Splunk's reporting offers a good visualization of your data. You can visualize the statistics based on your searches. It produces some helpful graphs that enable you to easily compare what's happening in your search. It's very comprehensive.
report
Use our free recommendation engine to learn which IT Alerting and Incident Management solutions are best for your needs.
851,471 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
24%
Computer Software Company
19%
Manufacturing Company
9%
Insurance Company
6%
Computer Software Company
31%
Financial Services Firm
12%
Retailer
5%
University
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What do you like most about BigPanda?
One of the most valuable features of BigPanda is its user-friendly interface.
What is your experience regarding pricing and costs for BigPanda?
The pricing for BigPanda is reasonable compared to other event management tools, given its advantages.
What do you like most about Splunk Cloud Platform?
Splunk has sped up our response and reduced the time we spend manually monitoring any logs for ticketing tools or servers. It saves us around two hours daily.
What is your experience regarding pricing and costs for Splunk Cloud Platform?
Splunk Cloud is considered too expensive, with its two product offerings both being costly. I would rate the cost an eight out of ten, with ten being the most costly.
What needs improvement with Splunk Cloud Platform?
Splunk Cloud Platform needs improvement in its security offerings, specifically in cybersecurity. It has not kept pace with competitors over recent years, and integration with the Cisco ecosystem a...
 

Overview

 

Sample Customers

Nagios, ServiceNow, ITSM, NOC, CMDB Evolved, RemedyIncident Management Process
Mindtouch
Find out what your peers are saying about BigPanda vs. Splunk Cloud Platform and other solutions. Updated: April 2025.
851,471 professionals have used our research since 2012.