


Microsoft Remote Desktop Services (RDS) and BeyondTrust Privileged Remote Access (PRA) compete in the remote access solutions category. Microsoft RDS generally has an advantage in cost-effectiveness, while BeyondTrust PRA stands out due to its advanced security features.
Features: Microsoft RDS integrates well with Windows environments, offers simplicity, and supports existing Microsoft infrastructure. BeyondTrust PRA provides robust security features, advanced access controls, and extensive options for securing privileged access.
Room for Improvement: Microsoft RDS could enhance performance in high-latency situations, improve security measures, and bolster its features for non-Microsoft environments. BeyondTrust PRA may benefit from a more intuitive setup process, better scalability options, and enhanced user-friendliness.
Ease of Deployment and Customer Service: Microsoft RDS is noted for straightforward deployment in Microsoft-centric setups but may require skilled IT support for some issues. BeyondTrust PRA has a steeper learning curve but offers very responsive and efficient customer service.
Pricing and ROI: Microsoft RDS is appreciated for lower setup costs, making it cost-effective for organizations using Microsoft products. BeyondTrust PRA is more expensive but offers significant value due to its superior security features, enhancing the protection of sensitive data.
Everything we've gained from it makes my job easier day after day, and I see value in it as an engineer.
Microsoft Intune not only saves costs by reducing the number of personnel needed but also offers a comprehensive solution for managing laptops, applications, security, individual access, and enrollment.
With Microsoft Intune, tasks such as device provisioning, policy deployment, application delivery, and compliance enforcement require less manual effort than in more traditional management models.
By unlocking a locked situation, I mean we couldn't connect to a server in any other way, so we had to use RDP.
Microsoft Remote Desktop Services has helped us to be efficient; we are a team of five serving the entire region of Africa and the Middle East, and it has truly improved our overall efficiency as a team.
Microsoft Remote Desktop Services has saved us considerable time because we don't have to be on-site for support and have more accessibility to the machines.
When a support ticket is submitted, it directly reaches someone with Intune support expertise.
When I contacted Microsoft, they had the same expertise, if not more, which is phenomenal because I felt heard and my problem was solved.
Sometimes, the support provided is excellent, and the representative is knowledgeable, while other times, the service needs improvement.
Support now requires opening a ServiceNow ticket, which can be time-consuming.
I would rate the customer support of Microsoft Remote Desktop Services a 10.
Interacting with Amazon's customer support seems to route the request to the correct team almost immediately, resulting in quicker responses.
If I have any issues related to the installation or initial setup, they have been great and a helping hand.
The scalability of Microsoft Intune is ten out of ten.
Ideally, we want to automatically segregate devices based on user properties like primary use, but currently, dynamic groups seem limited to device properties.
It supports organizations with 200 endpoints and those with more than 15,000 endpoints.
I would give it an eight or nine out of ten for scalability, possibly even a ten, as I do not see a limitation in scaling.
BeyondTrust Privileged Remote Access is a scalable solution based on user requirements.
The scalability of Microsoft Remote Desktop Services is 10 out of 10.
Microsoft Remote Desktop Services scales very well; I could scale it to however many users I would want.
The scalability of Microsoft Remote Desktop Services is high, as it is already providing me with the flexibility to access my system from anywhere.
We have not experienced downtime, bugs, or glitches.
It appears Microsoft Intune undergoes changes without informing customers.
In my experience, Microsoft Intune is a stable platform as it is a cloud-based service, and updates are regularly delivered by Microsoft.
Updates sometimes introduce bugs or issues, especially with non-English versions.
I have never faced any issues related to its working or its availability.
Microsoft Remote Desktop Services is stable, and I can confirm this.
Features like unlocking devices sometimes fail, and the support offered for other operating systems is insufficient.
There are communication issues, so you might start working with a feature without knowing if it will be deprecated six months from now.
Many third-party companies offer single-pane-of-glass reporting that shows you what your update environment looks like, how your patch is doing, application status, etc., but Intune's reporting is not intuitive.
BeyondTrust should focus on automating the update process to reduce unnecessary ticket creation.
We are looking for a feature where if someone is doing something risky during their session, it should alert and possibly disable their credentials.
I also understand that this tool is in an end-of-life state now, with Microsoft actively pushing people towards Azure Virtual Desktop or Windows 365.
On macOS, we sometimes experience keyboard connectivity issues.
Microsoft Remote Desktop Services can be improved by better integrating it within Teams or providing a Teams integration to connect to customer support teams or other systems' accesses using Remote Desktop internally, rather than as a separate individual tool.
Introductory professional services, like a fast-track service, were included with our E5 membership, and there have been no additional costs.
The Intune suite and add-ons, such as batch management and remote help, are costly.
It costs approximately forty euros per user per month.
My experience with pricing, setup cost, and licensing is that it is expensive, yet not the most expensive in the market, so the price can be considered justifiable.
These licenses are not cheap, as they add up in cost.
I understand it can get quite expensive and also complex to manage these different licenses.
I don't think there was any cost, as this was built into our experience with Windows and Azure.
Intune excels in configuration and compliance management for Windows 10, ensuring devices receive timely updates and adhere to organizational standards.
Dynamic groups allow us to set conditions for automatic membership, eliminating the need for user intervention or manual review and ensuring a seamless workflow.
Windows Autopatch is the most valuable because it removes the burden of patch management.
The secure access must be audited live, ensuring patient data protection.
The session monitoring and recording feature definitely helps security and audit with BeyondTrust Privileged Remote Access.
The main benefits that Microsoft Remote Desktop Services provide to me include streamlining my working process, ensuring security, and offering flexibility to connect to virtual desktops and apps from multiple devices.
Using Microsoft Remote Desktop Services has helped my team save time and improve productivity because we had Microsoft servers that were impossible to connect from our MacBook Pro laptops, and once we started using RDP, we could connect and move forward to deliver the project.
The best features Microsoft Remote Desktop Services offers include providing me administrator access, certain inbuilt client tools, and the ability to remotely access enterprise applications, as well as helping me validate whether certificates exist or are missing, or near to expiry.
| Product | Mindshare (%) |
|---|---|
| Microsoft Intune | 7.1% |
| Microsoft Remote Desktop Services | 7.1% |
| BeyondTrust Privileged Remote Access | 2.2% |
| Other | 83.6% |

| Company Size | Count |
|---|---|
| Small Business | 151 |
| Midsize Enterprise | 60 |
| Large Enterprise | 177 |
| Company Size | Count |
|---|---|
| Small Business | 12 |
| Midsize Enterprise | 4 |
| Large Enterprise | 7 |
| Company Size | Count |
|---|---|
| Small Business | 45 |
| Midsize Enterprise | 16 |
| Large Enterprise | 36 |
Microsoft Intune is a cloud-based service designed for device management, security, and compliance. It supports automation and facilitates endpoint management for Windows, iOS, and Android devices, ensuring data protection and efficient policy enforcement.
Microsoft Intune offers seamless integration with tools like Windows Autopilot to automate device setup and deployment. Integrated with Azure Active Directory, it enhances policy management while providing robust reporting and analytics tools for compliance tracking. Despite its intuitive interface aimed at simplifying navigation and device security management, there are challenges such as compatibility issues with Linux and Mac, limited policy support for Android, and demands for better third-party integration. It's widely used for both corporate-owned devices and BYOD scenarios in dynamic IT environments.
What are the key features of Microsoft Intune?In industries such as finance and healthcare, Microsoft Intune is implemented to ensure data protection and compliance with regulatory standards. Manufacturing sectors utilize Intune for managing a distributed workforce across global locations, while educational institutions employ it to secure and manage devices in learning environments supporting both students and faculty.
BeyondTrust Privileged Remote Access enhances network security with flexibility and FIPS-compliant encryption. It enables rapid deployment without a VPN, simplifying credential handling and compliance while reducing complexity in remote work environments.
Designed to secure internal and vendor access to servers, applications, and energy grids, BeyondTrust Privileged Remote Access supports compliance requirements such as NERC, NIST, and FedRAMP. It manages RDP sessions, credential rotations, and high-privilege access, serving as a VPN alternative. Active Directory integration and robust vault features simplify credential management. With session and access monitoring, it offers enhanced security and control, facilitating a smooth transition to cloud-based deployments while improving network operations.
What are the key features of BeyondTrust Privileged Remote Access?Enterprises in industries like energy, finance, and technology deploy BeyondTrust Privileged Remote Access to control and monitor secure access, aligning with strict regulatory requirements. Its capability to integrate seamlessly with existing systems and support cloud-based transitions makes it a strategic tool for enhancing operational efficiency and security.
Microsoft Remote Desktop Services provides secure, seamless access to remote applications with cross-platform compatibility and centralized management, enhancing productivity and resource sharing in Windows environments.
The robust security features of Microsoft Remote Desktop Services enable efficient data handling and user support across devices. With a focus on remote application access, scalability, and ease of use, this solution integrates effortlessly with Windows environments. It offers centralized management, facilitating smooth IT operations. However, there is potential for improving interface intuitiveness and setup simplicity. Addressing keyboard compatibility with macOS, network connectivity challenges, and security vulnerabilities could enhance the user experience. Optimization for performance on slower networks and clearer license management would further benefit users.
What are the key features of Microsoft Remote Desktop Services?In numerous industries, Microsoft Remote Desktop Services supports remote server management, virtual desktops, and application virtualization. Organizations use it for collaboration, secure data handling, and accessing critical resources across different locations. It aids in troubleshooting, ensuring secure connections to client applications and facilitating testing and support for multiple users in diverse environments.
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