Barracuda Email Protection vs ServiceNow Security Operations comparison

Barracuda Networks and ServiceNow are both solutions in the Security Incident Response category. Barracuda Networks is ranked #7 with an average rating of 8.5, while ServiceNow is ranked #1 with an average rating of 8.1. Barracuda Networks holds a 1.9% mindshare in IRP, compared to ServiceNow’s 8.6% mindshare. Additionally, 100% of Barracuda Networks users are willing to recommend the solution, compared to 95% of ServiceNow users who would recommend it.

Barracuda Email Protection

Read 19 Barracuda Email Protection reviews

2,722 Views
54 Comparison Views

100% willing to recommend

ServiceNow Security Operations

Read 22 ServiceNow Security Operations reviews

2,311 Views
370 Comparison Views

95% willing to recommend

Barracuda Email Protection

ServiceNow Security Operations

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Executive SummaryUpdated on Jan 19, 2026

ServiceNow Security Operations and Barracuda Email Protection compete in the cybersecurity category. ServiceNow has an advantage with its comprehensive incident response and risk scoring, while Barracuda excels in email threat detection and management.

Features: ServiceNow Security Operations offers automated incident response, threat intelligence integration, and vulnerability management. Barracuda Email Protection focuses on advanced threat detection, email encryption, and anti-phishing tools.

Room for Improvement: ServiceNow requires improvement in initial setup complexity, user interface simplification, and better real-time data integration. Barracuda could enhance its reporting capabilities, policy customization, and integration with security awareness training platforms.

Ease of Deployment and Customer Service: Barracuda Email Protection is noted for its rapid deployment and proactive customer service. ServiceNow Security Operations involves more setup but provides extensive support channels.

Pricing and ROI: ServiceNow demands higher initial costs with substantial ROI from enhanced security processes. Barracuda is a cost-effective option with quick returns by improving email security. Exact pricing information is not provided.

To learn more, read our detailed Security Incident Response Report (Updated: January 2026).

Buyer's Guide

Security Incident Response

January 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Barracuda Email Protection

Ranking in Security Incident Response

7th

Average Rating

8.6

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Email Archiving (2nd), Email Security (13th), Office 365 Protection (4th)

ServiceNow Security Operations

Ranking in Security Incident Response

1st

Average Rating

8.0

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

Security Orchestration Automation and Response (SOAR) (7th), Risk-Based Vulnerability Management (11th)

Mindshare comparison

As of January 2026, in the Security Incident Response category, the mindshare of Barracuda Email Protection is 1.9%, up from 0.2% compared to the previous year. The mindshare of ServiceNow Security Operations is 8.6%, down from 18.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Security Incident Response Market Share Distribution
Product	Market Share (%)
ServiceNow Security Operations	8.6%
Barracuda Email Protection	1.9%
Other	89.5%

Security Incident Response

Featured Reviews

Sherif Fouad

Group ICT Manager at a mining and metals company with 501-1,000 employees

Have raised concerns about scanning engines and automation while continuing to rely on layered protection strategies

Incident response is something that requires more development from Barracuda's side. Regarding room for improvement for Barracuda Forensics and Incident Response, for the product, developing or improving the scanning engine is important, but it's a bit tricky. I know that they are working on it heavily. The difference between Barracuda and Sophos is Sophos focused heavily on cybersecurity while Barracuda tried to increase their product portfolio. Sometimes, in some cases, this might end up with their teams being unfocused or a bit thin and stretched and super busy. However, there is room for improvement. The product is great. The teams that are supporting are great. But there is always room for improvement. Even if you have a product that you would give a rating of 10 out of 10, there is always room for improvement. The day we stop improving is the day we die. Regarding the scanning engine, Barracuda Forensics and Incident Response has a very good feature where you can create automated flows for how to handle specific emails that are detected as incidents. This needs a bit of an improvement. That's the only component of Barracuda Forensics and Incident Response that I believe requires improvement.

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Kalyan Kothali

Associate Vice President at Wissen infotech

Effectively manages vulnerabilities and reduces false positives

ServiceNow Security Operations provides significant control over vulnerabilities, allowing users to mark false alarms as false positives and ignore them, which is important because many vulnerabilities are not real but appear as such. There are many aspects that we could handle. For certain vulnerabilities, remediation requires spending extra on hardware or OS upgrades, or purchasing new versions, which implies a cost. For that reason, we can take an exception for a couple of months or days, and once that exception expires, that vulnerability automatically reappears. These features help us ensure that everything is under control, and when we discuss vulnerabilities, we can consolidate them into one central category, which means working on one vulnerability automatically resolves the rest, making it efficient with the features provided.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most helpful aspect for me is the out-of-the-box configuration, which is fairly good."

"The most valuable features of Barracuda Essentials are it's a trusted name and is rated very high on review sites. It blocks high percentages of spam and junk email and it's in the cloud. They have hardware appliances, but this is in the cloud. The solution is very effective at blocking malware and blocking spam and this is what we are looking for. There's not a whole lot of complexity, you want a solution that is very good at blocking out all of the unwanted emails."

"The most valuable aspect includes attempts to spoof or compromise domains from external sources."

"When we got the service, it included the email archiver with unlimited storage."

"The beauty of Barracuda Email Protection is that it is easy to manage and simple to deploy."

"We now have a secondary backup of Office 365 that's much easier to retrieve compared to Microsoft. If someone deletes something in Office 365, we can get it back within Office 365, but it's difficult. Barracuda is much easier. There is a lot less management needed using Barracuda. The management becomes much easier for Office 365 and it's no longer on-prem, so there are fewer hours managing on-prem devices, servers, and things of that nature. We don't have network appliances anymore for the backup of our information."

"We check the reports sometimes to see that frequent attacks and malicious emails are being blocked by the solution."

"The most valuable features are security and ease of use."

More Barracuda Email Protection pros

"ServiceNow Security Operations collects data from various sources and presents it in a single, respectable format for assessment and action, providing a unified user experience where all work and fixes can be managed from one location."

"The "follow" feature is really good. If the user is not responding, there's an option to "follow". Just click on the button, and it will automatically trigger an email to the end user."

"The solution is available over the cloud and is easy to manage."

"What I found most valuable in ServiceNow Security Operations is that it's very useful for any incoming vulnerability. For example, if my team finds any vulnerability on servers such as the CA and CMDB integrated with ServiceNow Security Operations, my team can make some changes. My team can map the vulnerabilities found on the CA server, make the changes required, and resolve the vulnerabilities before the system is attacked. You can avoid vulnerability attacks through ServiceNow Security Operations, so this is the best feature of the solution. ServiceNow Security Operations is beneficial mainly for vulnerability response and engagement purposes."

"Multiple projects use the ServiceNow tool because it is a low-cost and open-source tool."

"The solution is stable."

"ServiceNow is a convenient platform to raise tickets, and the respective support team will contact us to resolve any issues."

"It has helped optimize security costs by consolidating multiple tools into one platform."

More ServiceNow Security Operations pros

Cons

"They could simplify the licensing and the pricing."

"The customer service and support could be improved if the support were available directly in Europe. Currently, the support is often managed from India, so we sometimes need to wait due to the time zone difference. It would be quicker and better if the support were provided by European staff."

"The solution's graphical user interface (GUI) could be improved visually."

"The technology works on a supervised engine, but it would be better if it ran on an unsupervised engine."

"Two to three months back, we got fraudulent emails in which someone in the organization was being blamed."

"I would like to see some additional functionality in terms of employee monitoring, as part of a work-from-home security solution."

"The platform's pricing needs improvement."

"The product must enable bulk user management."

More Barracuda Email Protection cons

"The initial setup is difficult."

"An area for improvement I observed in ServiceNow Security Operations is the need to maintain correct CMDB data because if you're unable to do this, you can't perfectly maintain the vulnerability data. CMDB data in ServiceNow Security Operations needs to be accurate. As I've been working on ServiceNow Security Operations for only seven months, I still need more time to try all its modules before I can give recommendations regarding additional features I'd like to see in the solution."

"Customer awareness and understanding of ServiceNow's SecOps capabilities could be improved."

"One area for improvement for the product is the need to tailor and alter some codes for customization, which can cause issues during upgrades. It does not support customized operations."

"Report generation within ServiceNow can take some time."

"There are limitations for the third-parties that are providing the inputs. They should increase the robustness of the solution."

"The threat intelligence module needs a better dashboard."

"Process framework and best practices for ease of integration between IT and security teams via incident, problem, and change."

More ServiceNow Security Operations cons

Pricing and Cost Advice

"On a scale from one to ten, where one is cheap, and ten is expensive, I rate the solution's pricing a seven out of ten."

"We pay annually. They never charged us for anything else. And they were quite a bit under that $20,000 mark. It was $19,074. And they've been pretty good about not skyrocketing the price or anything like that. It has gone up. It's gone up to $24,000 in 2020."

"The product is expensive."

"The solution's pricing is moderate, where it is neither cheap nor expensive."

"The price of Barracuda Essentials is better than some of the competing products."

"Despite a list price possibly around $40 per user, their market price allows customers to easily buy the solution."

"Barracuda licensing model is good."

"We didn't have to pay a lot for the solution because we got it from a good vendor with a good user volume."

More Barracuda Email Protection pricing and cost advice

"This product is a good value for the money."

"It is an expensive product."

"Compared to competitor tools, ServiceNow Security Operations is more affordable"

"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."

"The product is more expensive than other solutions."

"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."

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Top Industries

By visitors reading reviews

Computer Software Company

13%

Manufacturing Company

Financial Services Firm

Construction Company

Financial Services Firm

17%

Manufacturing Company

14%

Computer Software Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	12
Midsize Enterprise	6
Large Enterprise	5

By reviewers
Company Size	Count
Small Business	6
Midsize Enterprise	2
Large Enterprise	15

Questions from the Community

What do you like most about Barracuda Email Protection?

Barracuda Email Protection is easy to deploy and maintain. It doesn't require a specialized resource to manage this tool.

See all answers

What is your experience regarding pricing and costs for Barracuda Email Protection?

Their list price is too high, but in India, the selling price is affordable at around $10 per user per year. Despite a list price possibly around $40 per user, their market price allows customers t...

See all answers

What needs improvement with Barracuda Email Protection?

Considering it integrates with Azure, I would like to be able to effectively set up policies where people are by default included in certain settings. For instance, for email quarantine, I can't se...

See all answers

What is your experience regarding pricing and costs for ServiceNow Security Operations?

It is relatively expensive but manageable.

See all answers

What needs improvement with ServiceNow Security Operations?

ServiceNow Security Operations is not specifically a vulnerability management or incident tool, but rather a data aggregator. It would be beneficial if, similar to the Discovery module which assess...

See all answers

What advice do you have for others considering ServiceNow Security Operations?

Initially, acquire basic knowledge about the system and understand how ServiceNow Security Operations operates with other tools. This understanding is essential before starting the implementation p...

See all answers

Comparisons

Check Point Harmony Email & Collaboration vs Barracuda Email Protection

Compared 24% of the time

Microsoft Defender for Office 365 vs Barracuda Email Protection

Compared 19% of the time

Mimecast Email Security vs Barracuda Email Protection

Compared 11% of the time

Proofpoint Email Protection vs Barracuda Email Protection

Compared 9% of the time

Abnormal Security vs Barracuda Email Protection

Compared 4% of the time

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Splunk SOAR vs ServiceNow Security Operations

Compared 17% of the time

Palo Alto Networks Cortex XSOAR vs ServiceNow Security Operations

Compared 14% of the time

Tines vs ServiceNow Security Operations

Compared 6% of the time

Microsoft Sentinel vs ServiceNow Security Operations

Compared 6% of the time

NetWitness NDR vs ServiceNow Security Operations

Compared 5% of the time

More ServiceNow Security Operations Competitors

Product Reports

Buyer's Guide

Barracuda Email Protection

January 2026

Download Barracuda Email Protection product report

Buyer's Guide

ServiceNow Security Operations

January 2026

Download ServiceNow Security Operations product report

Also Known As

Barracuda Essentials, Barracuda Forensics and Incident Response

No data available

Overview

Barracuda Email Protection provides advanced security with features like AI protection and cloud-based spam blocking, making it essential for managing email risks effectively.

Barracuda Email Protection stands out with its robust malware detection, ease of use, and seamless integration with Microsoft 365, serving enterprises by simplifying email threat management. Despite its efficient spam filtering and straightforward setup, users seek improvements in email encryption, third-party vendor integration, report details, and more streamlined performance. Organizations leverage its AI capabilities for phishing detection and employee training, allowing for automated operations and comprehensive threat protection. Its archiving, search, and hands-off management are crucial for companies lacking extensive security resources, ensuring persistent email access and secure practices.

What are the key features of Barracuda Email Protection?

Cloud-Based Spam Blocking: Reduces unwanted emails effectively.
Impersonation Detection: Identifies phishing attempts seamlessly.
Malware Detection: Protects against malicious threats.
AI Protection: Enhances security with intelligent analysis.
Microsoft 365 Integration: Ensures smooth operation within existing systems.
Customizable Rules: Allows tailored security protocols.

What are the main benefits and ROI of Barracuda Email Protection?

Time Savings: Automates and streamlines email management processes.
Email Security: Maintains domain reputation by reducing spam and threats.
Comprehensive Protection: Provides a unified approach to email threats.
Central Management: Simplifies oversight with a unified console.
Reliable Support: Offers technical assistance and guidance.

In finance, healthcare, and large enterprises, Barracuda Email Protection is deployed for its reliable email archiving and retrieval, supporting compliance and data integrity. Industries benefit from its AI-powered phishing detection and employee training tools, enhancing operational security and reducing risk exposure.

Barracuda Networks

ServiceNow Security Operations is a cutting-edge security solution designed to elevate organizations' security incident response (SIR) processes through automation and orchestration. Going beyond traditional SOAR, this comprehensive Security Operations Suite integrates seamlessly with other ServiceNow products and offers a wide array of features. Its components include Security Incident Response (SIR), which automates incident workflows and offers pre-built playbooks; Security Configuration Compliance (SCC), continuously scanning and automating compliance tasks; Vulnerability Response (VR), prioritizing and remediating vulnerabilities; Threat Intelligence (TI), aggregating threat data for proactive threat hunting; and additional features like IT Service Management integration, Machine Learning and AI, reporting, and a mobile app. The benefits span improved incident response speed, reduced mean time to resolution, increased security posture, enhanced compliance, collaborative synergy between security and IT teams, and operational cost reductions.

ServiceNow

Sample Customers

ACT Government, Acumen Group, AGIP, Delta Dental Plans Association, Desai/Nasr Consulting Engineers, Inc., Equinox Information Systems

DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services

Buyer's Guide

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January 2026

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