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Barracuda Email Protection vs ServiceNow Security Operations comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 19, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Barracuda Email Protection
Ranking in Security Incident Response
9th
Average Rating
8.8
Reviews Sentiment
6.8
Number of Reviews
26
Ranking in other categories
Email Archiving (3rd), Email Security (9th), Office 365 Protection (4th)
ServiceNow Security Operations
Ranking in Security Incident Response
1st
Average Rating
8.0
Reviews Sentiment
6.5
Number of Reviews
24
Ranking in other categories
Security Orchestration Automation and Response (SOAR) (9th), Risk-Based Vulnerability Management (12th)
 

Mindshare comparison

As of August 2026, in the Security Incident Response category, the mindshare of Barracuda Email Protection is 2.2%, up from 0.3% compared to the previous year. The mindshare of ServiceNow Security Operations is 8.8%, down from 14.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Security Incident Response Mindshare Distribution
ProductMindshare (%)
ServiceNow Security Operations8.8%
Barracuda Email Protection2.2%
Other89.0%
Security Incident Response
 

Featured Reviews

Xavie Simons - PeerSpot reviewer
Business Development Manager at Procter & Gamble
Improved email security has reduced spam, simplified encrypted mail, and strengthened user trust
The best features Barracuda Email Protection offers include good spam filtering and very good sandboxing of all links, as well as good encryption. It also has integrated logging for user management of their own spam. It has better filtering technology, so few are false positives as well, with excellent anti-spam engines and logging. It is extremely easy to install, configure, and set up, and there is excellent message tracking for folks that say they have not received an email they were expecting. Integrated logging and user management make my daily work easier because it is very easy to log in and to manage this tool, hence making it a very good tool for email protection. It also has excellent, easy-to-add designated users as site administrators, and it is competitively priced. It has a user-friendly portal, strong cloud-based features, and no additional maintenance cost, along with responsive support. Barracuda Email Protection has positively impacted my organization by handling encryption better than any other tool I have used before, which has increased our email protection significantly. Our security has also increased from forty percent to sixty-five percent, especially when dealing with all the threats that come through emails. It has been a great tool because we can handle email delays and delays on file scanning. When our partners are happy, we are very happy, and it has helped us have less time chasing bad emails. The fast implementation of encrypted mail keeps employees working with less interruption since they are happy, satisfied, and secure.
Suhel Khan - PeerSpot reviewer
Senior Consultant (Siem Admin) at IBM
Precise incident handling has improved reporting and searching across complex security cases
I would like to see new features added, particularly regarding the incident upgrading part. For instance, if you have an instance and need to transfer it to a particular team, being able to show that the status is still in progress, which is currently in a beta version, would definitely help people to understand that the status has changed for the incident.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable features are security and ease of use."
"The most valuable features of Barracuda Email Protection are flexibility and customization."
"Threat Protection feature is a good tool and a very efficient tool."
"The solution is straightforward to set up."
"The investment in Barracuda Email Protection is quite good for us because we see the value of money on it, as we are saving a lot with Barracuda Email Protection, going from paying close to 300,000 to now sitting at 100,000."
"The most valuable aspect includes attempts to spoof or compromise domains from external sources."
"I don't see any other email security solution that stacks up against them."
"We now have a secondary backup of Office 365 that's much easier to retrieve compared to Microsoft. If someone deletes something in Office 365, we can get it back within Office 365, but it's difficult. Barracuda is much easier. There is a lot less management needed using Barracuda. The management becomes much easier for Office 365 and it's no longer on-prem, so there are fewer hours managing on-prem devices, servers, and things of that nature. We don't have network appliances anymore for the backup of our information."
"The product has a very simple UI, I like the look and feel, and I find it very easy to navigate."
"My favorite feature is the application vulnerability scanner."
"These features are very seamless, and the workspace along with the unified view of the entire application is something that is very impressive."
"The ease of use is great."
"Basically, everything is consolidated into ServiceNow, so most organizations have configuration items in ServiceNow, ServiceNow has a vulnerability module as well, so it brings in data from third-party tools and it can utilize that data itself in Security Operations."
"The ServiceNow platform provides tremendous value to organizations that not only want to implement SecOps, but when integrated with IT Service Management, IT Operations Management, Software Asset Management, Governance Risk and Compliance, and into their overall strategy for digital and business transformation."
"When things are set up correctly it goes really smooth, however, it's getting there that takes time."
"The product's most valuable features include the no-code capability for workflows and flow design, which makes it user-friendly, and the ability to perform advanced configurations."
 

Cons

"Considering it integrates with Azure, I would like to be able to effectively set up policies where people are by default included in certain settings."
"I would like to see some additional functionality in terms of employee monitoring, as part of a work-from-home security solution."
"They could simplify the licensing and the pricing."
"The customer service and support could be improved if the support were available directly in Europe. Currently, the support is often managed from India, so we sometimes need to wait due to the time zone difference. It would be quicker and better if the support were provided by European staff."
"Barracuda Email Protection can be improved by enhancing the reporting feature."
"Regarding the price, I find it pretty expensive. It is not even reasonable; it is pretty expensive because we are dealing with the South African market and our currency is not as powerful as the dollar."
"Barracuda Email Protection needs better reporting and more robust integration with security awareness training platforms and third-party solutions."
"There is room for improvement, particularly in reaching out to technical support during deployment."
"Report generation within ServiceNow can take some time. Additionally, there are occasional issues when raising a ticket, which can also consume time."
"Report generation within ServiceNow can take some time."
"The solution needs to make customization easier. You cannot do much customization immediately. It requires an extensive workload. If the customization process was user-friendly, it would be much better."
"Customer awareness and understanding of ServiceNow's SecOps capabilities could be improved."
"One area for improvement for the product is the need to tailor and alter some codes for customization, which can cause issues during upgrades. It does not support customized operations."
"The dashboard and playbook creation will need to improve"
"An area for improvement I observed in ServiceNow Security Operations is the need to maintain correct CMDB data because if you're unable to do this, you can't perfectly maintain the vulnerability data. CMDB data in ServiceNow Security Operations needs to be accurate. As I've been working on ServiceNow Security Operations for only seven months, I still need more time to try all its modules before I can give recommendations regarding additional features I'd like to see in the solution."
"Visibility and transitions between teams present significant challenges in the SecOps space, indicating that substantial training and hand-holding are required to improve usability, which is one observation I have had."
 

Pricing and Cost Advice

"The price of Barracuda Essentials is better than some of the competing products."
"The product is expensive."
"We pay annually. They never charged us for anything else. And they were quite a bit under that $20,000 mark. It was $19,074. And they've been pretty good about not skyrocketing the price or anything like that. It has gone up. It's gone up to $24,000 in 2020."
"The solution's pricing is moderate, where it is neither cheap nor expensive."
"Barracuda licensing model is good."
"Despite a list price possibly around $40 per user, their market price allows customers to easily buy the solution."
"Price-wise, this product is middle-of-the-road."
"On a scale from one to ten, where one is cheap, and ten is expensive, I rate the solution's pricing a seven out of ten."
"This product is a good value for the money."
"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."
"The product is more expensive than other solutions."
"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."
"It is an expensive product."
"Compared to competitor tools, ServiceNow Security Operations is more affordable"
report
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Top Industries

By visitors reading reviews
Manufacturing Company
10%
Computer Software Company
9%
Outsourcing Company
9%
Financial Services Firm
8%
Financial Services Firm
14%
Manufacturing Company
13%
Comms Service Provider
6%
Healthcare Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business18
Midsize Enterprise7
Large Enterprise15
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise2
Large Enterprise17
 

Questions from the Community

What do you like most about Barracuda Email Protection?
Barracuda Email Protection is easy to deploy and maintain. It doesn't require a specialized resource to manage this tool.
What is your experience regarding pricing and costs for Barracuda Email Protection?
I would say the price for Barracuda Email Protection is very nice; the solution is not expensive.
What needs improvement with Barracuda Email Protection?
Considering it integrates with Azure, I would like to be able to effectively set up policies where people are by default included in certain settings. For instance, for email quarantine, I can't se...
What is your experience regarding pricing and costs for ServiceNow Security Operations?
In my opinion, the pricing is quite affordable considering the features, and I do not find it expensive. I would not call it cheap; rather, I am looking at it as a product owner.
What needs improvement with ServiceNow Security Operations?
I would like to see new features added, particularly regarding the incident upgrading part. For instance, if you have an instance and need to transfer it to a particular team, being able to show th...
What advice do you have for others considering ServiceNow Security Operations?
For someone looking to use ServiceNow Security Operations, I recommend that they read about the documentation and spend one or two hours familiarizing themselves with FortiGating, and that will be ...
 

Also Known As

Barracuda Essentials, Barracuda Forensics and Incident Response
No data available
 

Overview

 

Sample Customers

ACT Government, Acumen Group, AGIP, Delta Dental Plans Association, Desai/Nasr Consulting Engineers, Inc., Equinox Information Systems
DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
Find out what your peers are saying about Barracuda Email Protection vs. ServiceNow Security Operations and other solutions. Updated: August 2026.
909,725 professionals have used our research since 2012.