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AWS IAM Identity Center vs Mobile Connect comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

AWS IAM Identity Center
Ranking in Single Sign-On (SSO)
9th
Average Rating
8.6
Reviews Sentiment
6.9
Number of Reviews
12
Ranking in other categories
Identity and Access Management as a Service (IDaaS) (IAMaaS) (8th)
Mobile Connect
Ranking in Single Sign-On (SSO)
17th
Average Rating
9.0
Reviews Sentiment
2.2
Number of Reviews
4
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of July 2026, in the Single Sign-On (SSO) category, the mindshare of AWS IAM Identity Center is 2.0%, up from 2.0% compared to the previous year. The mindshare of Mobile Connect is 0.2%. It is calculated based on PeerSpot user engagement data.
Single Sign-On (SSO) Mindshare Distribution
ProductMindshare (%)
AWS IAM Identity Center2.0%
Mobile Connect0.2%
Other97.8%
Single Sign-On (SSO)
 

Featured Reviews

MO
Web developer at King of CMS Consulting
Centralized access control has improved team collaboration but still needs a simpler onboarding
One of the best features AWS IAM Identity Center offers is the permission set, which is one of the best. Then there are the temporary credentials via SSO, the multi-account governance, and the centralized identity management. Those are good features that I believe assist developers, and another feature I can say is one of the best is the improved security with temporary credentials. The feature I find myself relying on the most day-to-day would be the centralized identity management and multi-account governance. It allows me to check what other developers are doing and since I am the admin, I can also revoke the access they have to the AWS accounts.
reviewer2800035 - PeerSpot reviewer
Senior Project Manager at a consultancy with 1-10 employees
Mobile access to calls and records has freed agents’ time but call logs create slowly
Working and getting advice from the Mobile Connect team and the process around it was spot-on. Ruben Opdenakker particularly was very supportive of our ad hoc requests while we were in our POV stage. He was very prompt, and I recommend Mobile Connect to anyone who's looking to implement a similar use case in their organization.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable feature is the security configuration ease, which is great for me, especially as a beginner."
"AWS IAM Identity Center offers a secure and centralized way to manage access and permissions."
"The product is easy for beginners to learn and use."
"The most valuable feature of AWS IAM Identity Center is the ability to provide a structured approach to access management through a single dashboard."
"AWS IAM Identity Center has helped our organization by providing a unified dashboard to manage permissions and access controls."
"The most valuable feature of AWS Identity Center is its ability to centrally create permission templates, known as permission sets, which define AWS IAM roles."
"The organizational value of AWS IAM Identity Center is definitely significant, as it helps ensure that the least required permissions are given to users, thus preventing unnecessary access and reducing the risk of accidental deletions or changes."
"The most valuable features of AWS IAM Identity Center are role-based permissions and existing permissions templates."
"Mobile Connect has significantly improved our operational efficiency by eliminating the need for workers to switch between multiple applications."
"Pricing is fair for the quality of the app and features"
"The most valuable feature of this solution is its ability to answer calls."
"Working and getting advice from the Mobile Connect team and the process around it was spot-on."
 

Cons

"The AWS Identity Center's user interface could be improved to provide a clearer understanding of how the system operates."
"For AWS services in general, I had trouble creating an S3 bucket due to a repetitive error message regarding existing names."
"Greater visualization for security policies would be beneficial."
"The initial setup isn't very easy, around four on a scale of one to ten. It permits setting up policies that might not be entirely secure if improperly configured, which can lead to issues later."
"There is a desire to see integration or adoption of time-based user creation features within AWS IAM Identity Center."
"I think AWS IAM Identity Center can be improved by making it beginner-friendly. It was very hard for me to navigate initially because the UI was very complicated."
"IAM is challenging to manage in complex environments."
"In the product, two groups cannot have the same name...In general, the tool does not allow for the duplication of names."
"The solution works well, but it is too expensive."
"My only comment is that I would like more comprehensive documentation regarding the implementation process."
"Salesforce voice call records are not created instantly in the system."
"There is room for improvement in video support."
 

Pricing and Cost Advice

"The product is cheap since it is available on the cloud."
Information not available
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Top Industries

By visitors reading reviews
Financial Services Firm
13%
Construction Company
11%
Manufacturing Company
8%
Comms Service Provider
7%
Construction Company
48%
Comms Service Provider
11%
Manufacturing Company
6%
Transportation Company
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise4
Large Enterprise4
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise1
Large Enterprise1
 

Questions from the Community

What is your experience regarding pricing and costs for AWS IAM Identity Center?
AWS provides the lowest pricing among other service providers like Azure, Google, Oracle. It is cost-effective, and they use a pay-as-you-go model.
What needs improvement with AWS IAM Identity Center?
I think AWS IAM Identity Center can be improved by making it beginner-friendly. It was very hard for me to navigate initially because the UI was very complicated. I had to do a lot of research and ...
What is your primary use case for AWS IAM Identity Center?
My main use case for AWS IAM Identity Center is hosting and redirecting web services that I want to use as localhost, but then I have to reroute it. What I did was create a permission set and use i...
What is your experience regarding pricing and costs for Mobile Connect?
I find the pricing fair for the quality of the app and its features.
What needs improvement with Mobile Connect?
There is room for improvement in video support.
What is your primary use case for Mobile Connect?
I use the solution for allowing remote users to maintain centralized customer service contact.
 

Also Known As

AWS Single Sign On, AWS SSO
Mobile Connect for Amazon Connect
 

Overview

 

Sample Customers

Expedia, Intuit, Royal Dutch Shell, Brooks Brothers
Information Not Available
Find out what your peers are saying about AWS IAM Identity Center vs. Mobile Connect and other solutions. Updated: June 2026.
902,988 professionals have used our research since 2012.