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Mobile Connect vs Thales SafeNet Trusted Access comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Mobile Connect
Ranking in Single Sign-On (SSO)
17th
Average Rating
9.0
Reviews Sentiment
2.2
Number of Reviews
4
Ranking in other categories
No ranking in other categories
Thales SafeNet Trusted Access
Ranking in Single Sign-On (SSO)
19th
Average Rating
8.4
Reviews Sentiment
6.8
Number of Reviews
3
Ranking in other categories
Identity and Access Management as a Service (IDaaS) (IAMaaS) (25th), Access Management (27th)
 

Mindshare comparison

As of July 2026, in the Single Sign-On (SSO) category, the mindshare of Mobile Connect is 0.2%. The mindshare of Thales SafeNet Trusted Access is 2.0%, up from 1.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Single Sign-On (SSO) Mindshare Distribution
ProductMindshare (%)
Mobile Connect0.2%
Thales SafeNet Trusted Access2.0%
Other97.8%
Single Sign-On (SSO)
 

Featured Reviews

reviewer2800035 - PeerSpot reviewer
Senior Project Manager at a consultancy with 1-10 employees
Mobile access to calls and records has freed agents’ time but call logs create slowly
Working and getting advice from the Mobile Connect team and the process around it was spot-on. Ruben Opdenakker particularly was very supportive of our ad hoc requests while we were in our POV stage. He was very prompt, and I recommend Mobile Connect to anyone who's looking to implement a similar use case in their organization.
GauravMathur - PeerSpot reviewer
Vice President Information Technology at a tech services company with 1,001-5,000 employees
Simple to use, easy to set up, and performs well
I'm not saying that we want to switch the product, however, since the requirement has increased, we are looking at other options that may be better suited. The scalability may not there. We have a few specific use cases where we have to avoid the cloud. Especially in Europe, we're not allowed to carry their phone in factories. We need some sort of secure access solution. There's a dependency on Microsoft Azure. I am paying to SafeNet and in parallel, I also need to pay Microsoft to use the same service. That makes no sense, to pay double. If they could do something about it, that would be very good.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Mobile Connect has significantly improved our operational efficiency by eliminating the need for workers to switch between multiple applications."
"The most valuable feature of this solution is its ability to answer calls."
"Pricing is fair for the quality of the app and features"
"Working and getting advice from the Mobile Connect team and the process around it was spot-on."
"The solution is simple to use."
"Right now, we only have a small use case for the product, however, it has performed well."
"The interface is easy to use."
"I recommend this solution because it protects information."
"The validation and integrity features of the endpoint are great."
 

Cons

"My only comment is that I would like more comprehensive documentation regarding the implementation process."
"There is room for improvement in video support."
"The solution works well, but it is too expensive."
"Salesforce voice call records are not created instantly in the system."
"There's a dependency on Microsoft Azure."
"I'd like to see more networking features, such as the ability to integrate network monitoring solutions and authenticate the app users."
"The scalability may not be there."
"SafeNet's reporting and monitoring features could be improved."
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Top Industries

By visitors reading reviews
Construction Company
48%
Comms Service Provider
11%
Manufacturing Company
6%
Transportation Company
5%
Construction Company
11%
Performing Arts
10%
Legal Firm
9%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise1
Large Enterprise1
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Mobile Connect?
I find the pricing fair for the quality of the app and its features.
What needs improvement with Mobile Connect?
There is room for improvement in video support.
What is your primary use case for Mobile Connect?
I use the solution for allowing remote users to maintain centralized customer service contact.
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Earn 20 points
 

Also Known As

Mobile Connect for Amazon Connect
SafeNet Trusted Access, Gemalto SafeNet Trusted Access
 

Overview

 

Sample Customers

Information Not Available
IBM, Western Union, Vanderbilt University Medical Centre, Novartis, and AT&T.
Find out what your peers are saying about Mobile Connect vs. Thales SafeNet Trusted Access and other solutions. Updated: June 2026.
902,988 professionals have used our research since 2012.