Senior Project Manager at a consultancy with 1-10 employees
Real User
Top 20
Jan 29, 2026
The primary use case is that agents can make and receive calls without their desktop on the phone itself and can have access to Salesforce records via the SF One App.
Single Sign-On (SSO) allows users to authenticate once and gain access to multiple applications without needing to log in again, improving user experience and security.SSO solutions enhance the security of organizational systems by reducing password fatigue and minimizing phishing risks. They streamline access management, providing centralized authentication and authorization, which helps reduce IT administration efforts and password reset costs.What are some key features of SSO?
Centralized...
The primary use case is that agents can make and receive calls without their desktop on the phone itself and can have access to Salesforce records via the SF One App.
I use this solution to answer calls.