Avaya Aura [EOL] vs Cisco Unified Communications comparison

Avaya and Cisco are both solutions in the Unified Communications category. Additionally, 100% of Avaya users are willing to recommend the solution, compared to 100% of Cisco users who would recommend it.

Avaya Aura [EOL]

Read 2 Avaya Aura [EOL] reviews

100% willing to recommend

Cisco Unified Communications

Read 9 Cisco Unified Communications reviews

985 Views
630 Comparison Views

100% willing to recommend

Avaya Aura [EOL]

Cisco Unified Communications

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Avaya Aura [EOL] and Cisco Unified Communications based on real PeerSpot user reviews.

Find out what your peers are saying about Cisco, 3CX, Digium and others in Unified Communications.

To learn more, read our detailed Unified Communications Report (Updated: January 2026).

Buyer's Guide

Unified Communications

January 2026

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Helped 881,757 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Avaya Aura [EOL]

Average Rating

10.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Cisco Unified Communications

Average Rating

8.4

Number of Reviews

Ranking in other categories

Unified Communications (1st), IP Telephony & Unified Communications (1st)

Featured Reviews

David Hammel

Owner at TSV

Can enable any organization to become agile and dynamic in unified communications

We are an Avaya Platinum Business Partner The Avaya Aura platform will enable ANY organization to become agile and dynamic in unified communications. The most valuable features of this solution are its flexibility, scalability and most of all the stability. This solution needs to be made more…

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Kani Kumar J

Cisco VOIP Engineer at a computer software company with 1,001-5,000 employees

Reliable customer communication and good third-party integrations with minor server update issues

Cisco supports third-party gadgets, including workforce management systems. These can be directly integrated with Cisco, a feature not widely supported by other contact centers. Additionally, redundancy is set up, meaning if one side of the server goes down, the other side will take over to prevent the contact center from completely failing.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable features of this solution are its flexibility, scalability and most of all the stability."

"Cisco supports third-party gadgets, including workforce management systems."

"We use Extension Mobility and Jabber a lot with mobile remote access. In addition to video calls with Jabber, this greatly enriched communications between coworkers."

"The Click to dial feature was one of the most important features for the customer."

Cons

"This solution needs to be made more cloud-centric."

"Sometimes, minor temporary issues can arise while updating the servers."

"An improvement option could be to incorporate the Voicea solution with Communication Manager, allowing it to make a translation between different languages automatically in a conversation."

"Some features take a lot of steps to configure, so having areas where a few clicks can configure a feature for a user would be nice."

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881,757 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

No data available

Educational Organization

12%

Manufacturing Company

11%

Computer Software Company

11%

Government

10%

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	5
Midsize Enterprise	2
Large Enterprise	3

Questions from the Community

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Earn 20 points

What needs improvement with Cisco Unified Communications?

I want to see improvements, especially for the GUI interface, as it should be much easier and user-friendly in Cisco Unified Communications. It would be beneficial if it could be more web interface...

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What is your primary use case for Cisco Unified Communications?

We use this only for communication purposes, which includes a few use cases for it. We haven't used the video calls and other features because we based our use on basic communication, so I cannot g...

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What is your experience regarding pricing and costs for Cisco Unified Communications?

Regarding price and value, it is already expired and has reached end of life.

See all answers

Comparisons

No data available

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Compared 10% of the time

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Compared 8% of the time

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Product Reports

Buyer's Guide

Contact Center Infrastructure

February 2026

Download Avaya Aura [EOL] product report

Buyer's Guide

Cisco Unified Communications

February 2026

Download Cisco Unified Communications product report

Overview

Avaya Aura is our core communications platform delivering company-wide, people-centric collaboration and supporting full unified communications and contact center solutions for midsize to large enterprises.

Avaya

With Cisco Voice and Unified Communications, you can unify all your voice, video, data, and mobile applications for interactive collaboration.

Cisco

Sample Customers

San Jose Earthquakes, Landmark Bank, InterContinental Davos, Tata Technologies, Sun Life Financial, SR Technics, Gepin Contact, Hampshire County Council, Niagara College, BC Hydro

Afni, Allied Irish Banks, Bellevue, Came Group, Children's Hospital Colorado, Erickson Living, IDEALondon, Instituto Zaldivar, John Lewis, Linz AG, London Hydro, Lone Star College System, Lone Star College System, Mondi Group, North West Redwater, Park Nicollet, Pentana Solutions Australia, Pilatus, Pirelli, Portugal Ministry, Presidio Inc., Republic Bank & Trust Company, Saipem, SickKids Foundation, Top Right Group, Vital Images

Buyer's Guide

Unified Communications

January 2026

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881,757 professionals have used our research since 2012.

See our list of best Unified Communications vendors and best IP Telephony & Unified Communications vendors.

We monitor all Unified Communications reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.