

BigFix and Avast Business Hub are two prominent solutions in the IT management space. Avast Business Hub seems to have the upper hand due to higher satisfaction with pricing, customer service, and ease of use.
Features: BigFix offers robust patch management, endpoint protection, and software distribution, highly valued for its functionality and integration capabilities. Avast Business Hub provides powerful antivirus, cloud-based management, and simplified deployment, praised for ease of use and efficiency.
Room for Improvement: Users suggest BigFix could improve its reporting tools, reduce complexity in setup, and simplify its interface. Avast Business Hub could enhance customer support response times, improve scalability, and focus on delivering better support.
Ease of Deployment and Customer Service: BigFix's deployment is complex, requiring significant time and expertise but is efficient and reliable once deployed. Avast Business Hub offers straightforward cloud-based deployment with responsive customer service, providing a seamless experience.
Pricing and ROI: BigFix has substantial setup costs that are justified by its extensive features, resulting in a positive ROI over time. Avast Business Hub offers better initial pricing with a quicker ROI due to simpler deployment and operational efficiency.
On a scale from one to ten, with ten being the highest quality, enterprise support provides timely responses, typically within four to eight hours.
Technical support from HCL is satisfactory unless there are customization requirements.
BigFix requires some minimum configuration requirements.
In addition to reporting improvements, there should be a feature for application control to allow or disallow certain applications from being executed on endpoints.
Building a management console is quick and simple, taking only one to two hours for setup.
BigFix requires some minimum configuration requirements.
The pricing is pretty good and now follows a subscription model similar to SolarWinds, making it easier for customers to subscribe and unsubscribe.
BigFix supports something known as Patch Policies, which allows users to define that whenever critical patches are released, they should get evaluated against machines and automatically deploy them.
I use this mainly to capture inventory for IBM products, and as BigFix was part of IBM, it gets easily integrated with IBM solutions.
The BigFix features that have proven most effective include inventory, software delivery, software distribution, software catalog, and both software and hardware management.
| Product | Market Share (%) |
|---|---|
| BigFix | 1.1% |
| Avast Business Hub | 0.8% |
| Other | 98.1% |

| Company Size | Count |
|---|---|
| Small Business | 9 |
| Midsize Enterprise | 2 |
| Large Enterprise | 1 |
| Company Size | Count |
|---|---|
| Small Business | 30 |
| Midsize Enterprise | 12 |
| Large Enterprise | 66 |
Built on the largest, most globally dispersed threat detection network in the world, Avast Business Endpoint Protection Solutions deliver superior, enterprise-grade protection that keeps small and medium businesses safe from today’s threats - and tomorrow’s.
HCL BigFix is a powerful patch management tool that enables organizations to simply control their patch management operations. It is designed so that IT security and operations teams can collaborate in the most effective way possible. Users that employ BigFix can find and fix issues with their endpoints faster than those that employ its competitors. It comes with thousands of security checks that can be deployed quickly and easily. These enable users to safeguard themselves from a wide variety of digital threats.
HCL BigFix Benefits
Some of the ways that organizations can benefit by choosing to deploy HCL BigFix include:
BigFix Features
Reviews from Real Users
HCL BigFix is a highly effective solution that stands out when compared to most of its competitors. Two major advantages it offers are its auto-patching capability and its user-friendly tools.
Santhosh K., the chief executive officer of Catnip Infotech Private Limited, writes, “The second valuable feature is, BigFix also has an auto patch updating feature, where the latest patches, and what is required for my system are automatically downloaded and kept ready for me. The solution applies the patch and notifies me after applying the patch. BigFix also gives me a ping saying that I should reset my system within a certain period of time, while the patch is being applied. Let's say, the patch is being applied and if there's an issue, the solution can revoke the applied patch, and revert back to the old state.”
Benedikt S., an application administrator, says, “It's very straightforward. The usability is very close to everyday technical tools that you use as a systems administrator. So it's quite user-friendly.”
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