We performed a comparison between Auvik Network Management (ANM) and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The network mapping is an excellent feature, as each device is represented by a different shape or object, which is great for helping us, our staff in training, and our customers understand how the network is structured. Seeing the bigger picture helps immensely, as we provide remote support; we're not boots on the ground."
"The ability to map out the network topology is one of the top features I like about Auvik. It's one of the best on the market. They have a feature called Loopback Detection, which has helped us, in many scenarios easily detect that without having to physically go to the location to see if there is a loopback somewhere."
"The most valuable features include the inventory management and alerting capabilities."
"Its network discovery capabilities are pretty good. It kind of spiders out and detects pretty much everything on the network, e.g., things that we are using and not using anymore. Its network discovery capabilities allow me to detect these things so I can track them down and shut them off."
"The network map is fantastic. The backup of configs is also valuable. It does SSH into each network device and retains a copy of the configs on the machines as well as the change logs. So, when something suddenly stops, you can compare the configs to see what happened. You can do a side-by-side comparison of the configs to see exactly what changed. That's fantastic."
"I like the fact that it's easy to set up and learn our network. I've used some other systems where it takes a lot of time and effort to manage the monitoring system, so you get what you put into it. The nice thing about Auvik is that you put the credentials in, put the agent on the network, and it just does its thing. It sets up alerts that you would most likely turn on anyway without even having to do it. If you add another new device to the network, it detects it and sets alerts up for that device. With the other systems that I've used, I had to manually add those devices in and manually set the alerts for new devices. I like that it's an almost set-it-and-forget-it sort of system."
"Auvik is phenomenal at network monitoring as well as for other functionalities such as remote access or backups. A really cool feature that it has is that it takes a backup of all of the configurations automatically. Auvik periodically, most probably on a daily basis, logs into all the switches and firewalls that you have on-site to see if there is a change, and when there is a change, it does a new backup of the device. It logs changes for you. If you start experiencing some issues, you can go back to those logs to say, "Oh, there is a change made last week, Thursday," and with Auvik, you can just roll back to that snapshot nicely and quickly."
"The other element that it's helped us with is in predicting the future. And another thing that it allows us to do very easily is to track our bandwidth usage that's going in and out of each of the data centers. We've been able to use that information to trend and predict when we need to get upgrades in place. Funny enough, we have an order now where we're increasing our connectivity at one of our data centers tenfold and that's being driven because Auvik's enabled us to understand that we're rapidly approaching our threshold."
"It is a product that is familiar for a lot of users."
"Their Event Management is very good."
"The most valuable feature of ServiceNow IT Operations Management is the user interface."
"I like the solution due to the fact that it's scalable."
"The asset management tools are very valuable."
"The most valuable features of the solution are discovery, cloud governance, event management, and service mapping."
"ServiceNow IT Operations Management is a stable product."
"You can improve integrations of the operation with the solution."
"When you need to tailor an onboarding for a customer who wants different triggers and conditions for alerts that don't come out of the box in their default alert set for certain device types, you can make it happen and create those, but doing so isn't that easy."
"More capabilities in terms of default OIDs, so we can leverage more of the information from SNMP would be good to see. It's been a while since I messed with the OIDs, but the last time I was trying to get additional information from printers, such as the model number. I was able to find that information, but it took a good amount of research to figure out how. I want to see more default capability regarding what information gets spit out from SNMP."
"If I could make a wish list of things that I would like to see from Auvik, I would definitely love to see more vendor integration with specific manufacturers. They've got that integration with Cisco, but it would be awesome to also have that with other major brands, such as HP, Dell, and Lenovo. It should have integration with more vendors, and in general, being able to quickly and easily access vendor-specific tools from the portal would be amazing."
"It uses SNMP in its discovery process and how it pulls in data. But today it doesn't have an SNMP trap facility so you can't have your infrastructure devices push alerts into Auvik. And that for us would be a big feature that we would like to see."
"Their system is a little difficult because it shows a lot of LANs and it's a little difficult to find each device. In our system, we have over 20 devices showing and it really takes a long time when I want to find a particular device. If it's easier to use, it will improve work efficiency."
"The dashboard needs to be more intuitive."
"I like the auto-mapping feature, but I would like to see more layouts and predefined views."
"There have been times when our SNMP community strings were incorrect or weren't updated for whatever reason, and Auvik kept trying to scan them. Changing it was a pain, and there wasn't a way to extract that from Auvik. I understand there are valid security reasons why we wouldn't want to do that sometimes. In those situations, we had to recreate those community strings and reapply them to various devices."
"The tool can be improved by including more detailed information to assist new users."
"The most complaints we have received from our clients are the solution's discovery aspect. I've heard a few concerns from the customers where we have to integrate with a third-party tool to make a full-fledged discovery along with ServiceNow. ServiceNow alone does not do the total capacity of the discovery. The discovery portion of ServiceNow IT Operations Management is not in-depth as what the customers are looking for. The information that it gathers from the assets is a little more limited than what other tools provide."
"Enhancing automation-related solutions, such as Wi-Fi, porting, machinery, and product automation would help to achieve better operational outcomes."
"The pricing is high."
"The time for deployment of ServiceNow IT Operations Management depends on many factors. It's a SaaS application, it should not take too long, but if you want to define the tool based on your processes, then it would take some time. It fully depends on the company's complexity. There are out-of-the-box product flows and if you want to use them, you can from day one. However, if you want to customize it and change it to your company's practices, then it will take more time. The setup could be faster."
"There are some limitations with Discovery; some areas are not available in the installation. I would like the solution to be able to discover more devices. That will remove the need to have multiple tools."
"The product needs to add a workflow insight tool."
"There are not enough apps in the app store to expand functionality. There should be more made available."
More Auvik Network Management (ANM) Pricing and Cost Advice →
More ServiceNow IT Operations Management Pricing and Cost Advice →
Auvik Network Management (ANM) is ranked 3rd in IT Infrastructure Monitoring with 131 reviews while ServiceNow IT Operations Management is ranked 9th in IT Infrastructure Monitoring with 34 reviews. Auvik Network Management (ANM) is rated 8.8, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of Auvik Network Management (ANM) writes "Enables us to get on top of issues before they become an outage". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". Auvik Network Management (ANM) is most compared with PRTG Network Monitor, LogicMonitor, Meraki Dashboard, SolarWinds NPM and Domotz, whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management. See our Auvik Network Management (ANM) vs. ServiceNow IT Operations Management report.
See our list of best IT Infrastructure Monitoring vendors.
We monitor all IT Infrastructure Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
