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Auvik Network Management (ANM) vs ServiceNow IT Operations Management comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 9, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.6
Auvik Network Management boosts efficiency by automating tasks, reducing downtime, improving response times, and optimizing resource allocation.
Sentiment score
6.1
ServiceNow IT Operations Management provides quick ROI through enhanced visibility, workflow speed, and reduced staffing needs.
Auvik Network Management has definitely helped reduce business disruptions related to network issues.
Auvik Network Management saves me 40% to 50% of our time.
If the network goes down, Auvik Network Management (ANM) opens a ticket, and then we begin working on it.
It reduced staffing needs from four full-time staff to fewer due to automation.
 

Customer Service

Sentiment score
7.7
Auvik Network Management's customer support is responsive, knowledgeable, but could improve in response times and remote session integration.
Sentiment score
6.1
Customers value ServiceNow IT Operations Management for responsiveness and knowledge, but highlight support consistency and documentation as improvement areas.
They were knowledgeable and responded quickly with accurate and useful information.
They introduced the product to us and explained how to deal with it.
I would give Auvik Network Management support a ten out of ten.
They respond promptly when we call to open a ticket.
For minor issues, the team takes a month's time to provide a fix.
The response time of technical support could be improved.
 

Scalability Issues

Sentiment score
7.8
Auvik Network Management is praised for its scalable, adaptable monitoring across various network sizes, with minor challenges in large-scale environments.
Sentiment score
7.5
ServiceNow IT Operations Management offers scalable architecture for medium to large entities, though complexity and cost may challenge smaller firms.
The platform scales well and supports our organizational needs.
It was capable of handling all those clients perfectly.
We keep adding sites into Auvik Network Management, and it doesn't seem to affect performance or anything on our end.
ServiceNow ITOM scales very well to small and medium businesses.
It integrates with every single tool, even external tools.
 

Stability Issues

Sentiment score
7.9
Auvik Network Management is stable and reliable with effective notifications and minimal downtime, despite minor interface sluggishness.
Sentiment score
7.7
ServiceNow IT Operations Management is stable and reliable, though performance may vary based on setup and network conditions.
A lot of platforms, especially when it comes to CRMs, CMSs, and ERPs, are still built on PHP and MySQL, which I feel is archaic now and slow to query.
In terms of stability, I would rate Auvik Network Management as a ten out of ten, as it does not experience jitter or other major issues.
Auvik's automated reporting system also details interferences or any lagging other than outside interference from electrical sources.
Since it is a Platform as a Service (PaaS) or Software as a Service (SaaS) solution, I consider the stability to be very high, rating it ten out of ten.
It helps us create custom dashboards and provides excellent search functionality where we can search for any issues or errors that have occurred and take corrective action before it impacts the users.
 

Room For Improvement

Auvik struggles with an unintuitive interface, limited reporting, poor device integration, and needs improved mapping and automation features.
ServiceNow IT Operations Management needs simplified pricing, enhanced cloud integration, improved UI, streamlined licensing, and better scalability and automation.
We were unable to integrate Auvik with a geographical map, which limited our ability to track issues to specific buildings on campus.
Enhancements in API functionality and wider tool support for integration with PSA or RMM tools.
Auvik does a good job of nesting those devices. For example, a bunch of different servers will all be nested in one icon on the map, and when opened up, all those multiple servers can be seen.
A more streamlined configuration process tailored to use cases and industry would be beneficial.
It provides many out-of-the-box functionalities along with customization options.
ServiceNow IT Operations Management is not very affordable for SMB customers.
 

Setup Cost

Auvik's device-based pricing benefits small and mid-sized businesses with cost-effective monitoring, appealing flexibility, and competitive pricing.
ServiceNow IT Operations Management offers costly, feature-rich licensing options, seen as valuable but less competitive than other solutions.
Auvik is pricey, and we were paying a lot for it, especially when compared to SolarWinds.
The pricing for Auvik Network Management (ANM) is great; it is comparable to other solutions, and for what it does, it actually provides more value for the money than some of the other major competitors.
Auvik Network Management (ANM) pricing or licensing is about 2,500 per year for approximately 4,000 endpoints, which is quite reasonable.
The pricing model offers scaling where not everything consumes a license equally, providing more value across different business areas.
ServiceNow's pricing is expensive.
It is definitely high-priced compared to other products available in the same domain in the market.
 

Valuable Features

Auvik Network Management excels with automated discovery, real-time mapping, seamless integration, and efficient troubleshooting for proactive network management.
ServiceNow IT Operations Management enhances efficiency through automation, integration, and user-friendly tools, improving infrastructure management and reducing costs.
Auvik Core's ease of use also enhanced troubleshooting speed and efficiency.
Its proactive monitoring and simplified troubleshooting have significantly impacted our efficiency in handling network management tasks.
We can go to different places and monitor, check, configure, and analyze traffic.
The performance analytics of ServiceNow was especially beneficial for setting thresholds, aggregating, and correlating infrastructure data.
ServiceNow IT Operations Management influences ITSM processes by automating them and aiding in detecting and resolving IT issues to improve performance, reliability, and uptime.
They provide seamless integration of ITOM with their other modules such as ITSM, where we can leverage the AIs for discovery, perform impact analysis, which essentially helps to enhance the overall IT operations and reduce the downtime and MTTR.
 

Categories and Ranking

Auvik Network Management (ANM)
Ranking in IT Infrastructure Monitoring
2nd
Average Rating
8.8
Reviews Sentiment
7.3
Number of Reviews
200
Ranking in other categories
Network Monitoring Software (2nd), Network Troubleshooting (1st), Cloud Monitoring Software (4th), Network Traffic Analysis (NTA) (2nd)
ServiceNow IT Operations Ma...
Ranking in IT Infrastructure Monitoring
9th
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
44
Ranking in other categories
Event Monitoring (1st), Cloud Management (10th), AIOps (3rd)
 

Mindshare comparison

As of October 2025, in the IT Infrastructure Monitoring category, the mindshare of Auvik Network Management (ANM) is 0.8%, up from 0.7% compared to the previous year. The mindshare of ServiceNow IT Operations Management is 2.1%, down from 2.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Infrastructure Monitoring Market Share Distribution
ProductMarket Share (%)
Auvik Network Management (ANM)0.8%
ServiceNow IT Operations Management2.1%
Other97.1%
IT Infrastructure Monitoring
 

Featured Reviews

HardeepSingh2 - PeerSpot reviewer
Centralized dashboard and real-time picture of the network improve efficiency
We have integrated Auvik Network Management with PRTG and our ServiceNow ticketing tool through API. It automatically creates notifications and sends them to Teams and our ticketing tool. It saves a lot of time. It saved 40% to 50% of our time. Auvik Network Management's network map, together with the dashboard, gives me a real-time picture of my network. It allows me to see the inventory under all sites and devices. My company has 55 sites. Whenever I want to go to a site, I can navigate the network path, and it provides me with the topology directly from source to destination. It shows all events, such as downtime or critical warnings, in an easy-to-use manner. It provides information about device interfaces, device bandwidth, latency, etc. I just need to click to view more detailed information. I have never found a scenario where Auvik Network Management did not allow me to find my site or any device. I can use global search to find my device or site and get the information easily. However, proper configuration within Auvik is critical for accurate reporting, covering all interfaces and their utilization. Using the automated documentation capabilities of Auvik Network Management is very easy. Over the last year, I have been continuously exploring this, finding that the API integration with our other platforms is straightforward, as it just requires configuration on both ends for proper communication. I didn't find any issue so far. It has been awesome. The network map dashboard of Auvik Network Management gives me full visibility into my network, making it easy to troubleshoot issues with inbuilt tools such as traceroute, ping, and SNMP. It helps diagnose problems quickly without having to type commands manually. Real-time performance insights from Auvik Network Management are very critical for my organization as we currently manage 55 sites with over 2,000 devices, and we need to keep track of numerous services such as Active Directory, DNS, and many protocols, so Auvik is essential as it consolidates everything on one dashboard. Auvik Network Management has decreased our mean time to resolution by 40% to 50%. It allows us to see traffic flow in real time without needing to guess. I can just log into the Auvik dashboard and quickly get results. Auvik Network Management helps my organization troubleshoot network issues proactively by providing alerts and monitoring. Instead of waiting for user feedback, we receive alerts on issues such as high latency or device failures directly on the dashboard. The impact of Auvik Network Management on reducing business disruptions related to network issues is significant. It reduces our downtime, improves security, and simplifies complex tasks into straightforward ones, making it the best tool for managing our complex network. We have configured multiple notification channels. We get alerts through email or integrated platforms such as Teams, which helps streamline communication. It makes it easy to collect information from various devices. We just need to configure the collector, IP addresses, and connections, and get approval from both ends. It creates a unique ID, and it can communicate with those devices.
PriyankaBachu - PeerSpot reviewer
Provides templates which reduces duplications in rule configuration
Currently, we are integrating LogicMonitor with ServiceNow IT Operations Management to manage IT event management and auto-ticketing for alerts from the monitoring tool to ServiceNow The solution is saving time by providing templates, reducing duplication in rule configuration, and offering…
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Top Industries

By visitors reading reviews
Computer Software Company
15%
Comms Service Provider
10%
Financial Services Firm
9%
Manufacturing Company
8%
Manufacturing Company
13%
Financial Services Firm
12%
Computer Software Company
12%
Healthcare Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business140
Midsize Enterprise31
Large Enterprise22
By reviewers
Company SizeCount
Small Business12
Midsize Enterprise5
Large Enterprise26
 

Questions from the Community

What do you like most about Auvik?
The most valuable feature for us in Auvik is the network topology.
What is your experience regarding pricing and costs for Auvik?
Auvik Network Management (ANM) pricing or licensing is about 2,500 per year for approximately 4,000 endpoints, which is quite reasonable.
What needs improvement with Auvik?
The network map and dashboard of Auvik Network Management (ANM) are a little bit tricky at the beginning, so people aren't trying to just steal a copy. There are some tokens that have to go back an...
What do you like most about ServiceNow IT Operations Management?
From my perspective as an asset manager, the most valuable feature of the solution is the configuration management portion, where I can actively add something to the database.
What is your experience regarding pricing and costs for ServiceNow IT Operations Management?
It is definitely high-priced compared to other products available in the same domain in the market.
What needs improvement with ServiceNow IT Operations Management?
ServiceNow IT Operations Management has not been very popular in these regions for multiple reasons. One is that for SMB customers, ServiceNow IT Operations Management is not very affordable. It is...
 

Also Known As

No data available
ServiceNow ITOM
 

Overview

 

Sample Customers

Information Not Available
servicenow, TransAlta, NATS, Symantec
Find out what your peers are saying about Auvik Network Management (ANM) vs. ServiceNow IT Operations Management and other solutions. Updated: September 2025.
872,655 professionals have used our research since 2012.