2020-08-30T08:33:46Z

What is your primary use case for ServiceNow IT Operations Management?

Julia Miller - PeerSpot reviewer
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PeerSpot user
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21 Answers

Dwight Hill Sr. - PeerSpot reviewer
Real User
Top 5
2024-02-26T15:44:04Z
Feb 26, 2024

We use the solution on a daily basis for configuration management, capture of configuration management, consumption, and addition.

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Ravi Nidadavolu - PeerSpot reviewer
Real User
Top 5Leaderboard
2023-09-15T09:45:57Z
Sep 15, 2023

The main use case for ServiceNow IT Operations Management in my experience was to streamline and enhance various IT operations, including regular management, incident management, change management, problem management, and knowledge management.

Rupesh Jethwa - PeerSpot reviewer
Real User
Top 5Leaderboard
2023-09-11T10:36:12Z
Sep 11, 2023

It provides a great variety of features and modules that help optimize the operations. Automation streamlines tasks and improves efficiency, while reducing costs by leveraging machine learning and artificial intelligence.

SS
Real User
Top 20
2023-06-20T10:39:51Z
Jun 20, 2023

ITOM communicates information about incidents and maintains them. It handles tickets change, manages service networks, and reduces IT service downtime for the organization.

Mario Del Toro - PeerSpot reviewer
Real User
Top 5Leaderboard
2023-05-26T16:24:43Z
May 26, 2023

I use the tool to create tickets and solve incidents. It also helps us to check and review dashboards and present them to the management.

Ramesh Ramanagoudar - PeerSpot reviewer
Real User
Top 10
2023-05-12T09:37:36Z
May 12, 2023

Our clients use ServiceNow IT Operations Management to manage their IT infrastructure, that is, to track all their servers and storage. The solution is deployed on the cloud provided by ServiceNow.

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Chris Randle - PeerSpot reviewer
Real User
Top 20
2023-04-04T06:45:00Z
Apr 4, 2023

My company primarily uses the solution for managing our application catalog, incident management, and as a configuration management database. We also use it for lifecycle management over our applications.

Gabriel Anderson - PeerSpot reviewer
Real User
Top 5
2023-02-19T07:40:00Z
Feb 19, 2023

We use the solution for infrastructure management and managing the changes. We have multiple teams of developers thus we come across a lot of modifications occurring daily. We handle them with the help of ServiceNow.

GA
Real User
Top 20
2022-12-13T15:37:50Z
Dec 13, 2022

ITOM is a vast solution so primarily we are using cloud management or discovery event management. We also use ITOM for certification management. We're using the enterprise version which includes all modules. I'm a solutions architect.

Emerson Mendoza Zabat - PeerSpot reviewer
Reseller
Top 20
2022-12-12T10:00:00Z
Dec 12, 2022

Customers use ServiceNow IT Operations Management for IT Operations, ServiceNow Discovery, Event Management, and then service mapping for the CMDB.

VivekSaini - PeerSpot reviewer
Real User
Top 5Leaderboard
2022-11-22T16:27:06Z
Nov 22, 2022

Our company has forty team members who use the solution for change management, problem management, and our intake process. We use the workflow management tool for several provisions. For example, a requester creates the request, it goes to the floor for approval, and then it automatically connects with the backend VR process. The destroy process uses the same format.

LJ
Real User
Top 20
2022-11-21T15:56:40Z
Nov 21, 2022

My use cases for ServiceNow IT Operations Management include problem management, incident management, ticket management, and helping users set up IT and asset management systems.

Sukkanta Banerjee - PeerSpot reviewer
Real User
Top 5Leaderboard
2022-10-31T17:01:30Z
Oct 31, 2022

The primary use case is mainly for our daily tracking of tickets, creating a dashboard to check the SLA or if any ticket is open or closed if any got breached.

SA
Real User
Top 10Leaderboard
2022-09-16T14:54:07Z
Sep 16, 2022

The solution is used primarily for operations management.

Madhurima  Singh - PeerSpot reviewer
Real User
Top 5Leaderboard
2022-09-12T08:51:43Z
Sep 12, 2022

My company implements the solution both on-premises and in the cloud for clients. The solution is used to discover assets, their dependencies , service mapping and implement all required ITSM modules including CMDB and Asset Management on a single platform.

Radhey Rajput - PeerSpot reviewer
Real User
Top 5Leaderboard
2022-08-18T11:55:26Z
Aug 18, 2022

We use this solution for issue tracking because we have a lot of external customers. So if any of our customers have an issue with our product, they create a ticket, and our system integrates that ticket and allows us to track it end to end when it is open. Then our CEO or engineer can go to the site and fix the issue or change each piece of data. So we use this solution for all the life cycles.

Archana Menon - PeerSpot reviewer
Real User
Top 20
2022-07-26T11:52:08Z
Jul 26, 2022

ServiceNow IT Operations Management helps in IT service management. It is based on ITL practices of service management.

Lars Schmidt - PeerSpot reviewer
Real User
2022-05-26T12:13:05Z
May 26, 2022

We are using ServiceNow ITOM Health. We correlate alarms from different platforms and then use it for incident management.

GF
Real User
2022-03-14T15:19:13Z
Mar 14, 2022

We use ServiceNow IT Operations Management to manage the day-to-day operations of IT, as opposed to the Business Manager, which is responsible for cost management.

ST
Real User
2021-04-13T13:44:45Z
Apr 13, 2021

We primarily use the solution for our customers, which are based in Orlando, Quebec, and Paris.

AS
Real User
2020-08-30T08:33:46Z
Aug 30, 2020

ServiceNow IT Operations Management provides an ITSM (IT Service Management) ITOM (IT Operations Management) service for a client.

ServiceNow IT Operations Management (ITOM) is a cloud management and infrastructure tool that facilitates the administrative and development process of creating, planning, and operating digital services, technology, application requirements, and components for organizations. Service Now ensures effectiveness, performance, and availability throughout an organization's processes and services. ServiceNow ITOM will help organizations facilitate consistent policies with regard to deployment,...
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