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AuraQuantic vs ServiceNow Now Platform comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 18, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.8
AuraQuantic enhances efficiency, speeds up tasks, optimizes resources, and boosts productivity and ROI through customization and automation.
Sentiment score
6.8
ServiceNow provides ROI through metrics, AI tools, and efficiency, benefiting larger enterprises despite cost concerns for smaller ones.
 

Customer Service

Sentiment score
8.5
AuraQuantic's customer service is praised for its responsiveness, professionalism, and knowledgeable support team that assists with implementation and troubleshooting.
Sentiment score
7.2
ServiceNow technical support is highly rated but lacks in basic support, often relying on internal teams for quick assistance.
 

Scalability Issues

Sentiment score
9.0
AuraQuantic is highly scalable, accommodating both easy starts and rapid growth, making it ideal for large clients and expanding needs.
Sentiment score
7.9
ServiceNow Now Platform is scalable, integrates seamlessly, supports thousands of users, and offers flexibility with straightforward licensing.
Users can build and modify the platform according to their needs.
It is easily scalable and very powerful in this direction.
 

Stability Issues

Sentiment score
8.7
AuraQuantic is highly stable, performs excellently on Microsoft Azure, and has no reported issues, earning a ten out of ten.
Sentiment score
8.4
EMEA users praise ServiceNow Now Platform for 99.9% reliability, consistent uptime, multilingual support, and seamless daily performance.
I haven't had any situations where it would be unavailable for our calls, so I don't have complaints there.
 

Room For Improvement

AuraQuantic needs better system integration, extensive documentation, intuitive training, easier customization, and more responsive technical support.
ServiceNow users seek better licensing clarity, UI, integration, programming support, and technical support due to cost and customization issues.
Historical data isn't as easily available as expected and it requires buying additional licenses for more features.
It lacks support for rollbacks in case of complex customer processes.
The user interface could be modernized and made more attractive for users.
 

Setup Cost

AuraQuantic provides scalable, transparent pricing with various plans based on deployment options, usage requirements, and number of users.
ServiceNow is costly due to variable licensing and module fees, making it less flexible for smaller organizations.
ServiceNow Now Platform falls within the more expensive tier of a product.
ServiceNow Now Platform is an expensive product.
 

Valuable Features

AuraQuantic is a user-friendly, zero-code platform for automating and optimizing processes with quick implementation and reliable support.
ServiceNow Platform enhances efficiency with workflow automation, integration, scalability, and user-friendly interfaces for comprehensive service management.
The most valuable features are the ease of use, stability, and the ability to change or upgrade seamlessly.
The text-to-code feature is particularly useful for turning natural language instructions into recognizable code on the ServiceNow platform, aiding both implementation teams and customers.
It is extremely powerful and very much customizable, which allows for quick building of solutions around it.
 

Categories and Ranking

AuraQuantic
Ranking in Low-Code Development Platforms
17th
Ranking in No-Code Development Platforms
6th
Average Rating
8.8
Reviews Sentiment
7.2
Number of Reviews
6
Ranking in other categories
Business Process Management (BPM) (21st), Process Automation (18th), Intelligent Document Processing (IDP) (11th)
ServiceNow Now Platform
Ranking in Low-Code Development Platforms
8th
Ranking in No-Code Development Platforms
3rd
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
47
Ranking in other categories
Rapid Application Development Software (11th)
 

Mindshare comparison

As of May 2025, in the Low-Code Development Platforms category, the mindshare of AuraQuantic is 0.6%, up from 0.2% compared to the previous year. The mindshare of ServiceNow Now Platform is 2.5%, up from 1.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Low-Code Development Platforms
 

Featured Reviews

Emilio Valle - PeerSpot reviewer
Responsive support, easy to use, and reliable
It helped a lot when we started using it with more images. Before, it was basic. With images, it's more effective. Users consider it more animated and user-friendly. We can easily track a process and know exactly where a process is. It's a low-code application. The solution is very easy to use. It is stable and reliable. The solution scales well. Technical support is extremely responsive.
Fabio QUINTANILHA - PeerSpot reviewer
Allows for seamless integration and sharing of common features
The initial setup is straightforward. There are limited access. If you choose not to use scripts, you can still configure the majority of the settings on the platform. The technical aspect of implementing changes is governed by change management processes. Even simple features require careful consideration of communication, documentation, and governance. Despite the setup being relatively straightforward and typically taking one to two weeks to complete once the desired outcome is identified, the implementation phase can often extend for a month or two due to various factors. I rate the initial setup a nine out of ten, where one is difficult, and ten is easy.
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Top Industries

By visitors reading reviews
Financial Services Firm
17%
Computer Software Company
14%
Comms Service Provider
9%
Government
9%
Financial Services Firm
16%
Computer Software Company
10%
Government
9%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

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Earn 20 points
What do you like most about ServiceNow Now Platform?
The integration with other tools is pretty good.
What is your experience regarding pricing and costs for ServiceNow Now Platform?
From what I have heard only from our sales team, ServiceNow Now Platform falls within the more expensive tier of a product, but I can't really judge it.
What needs improvement with ServiceNow Now Platform?
The user interface could be modernized and made more attractive for users.
 

Overview

 

Sample Customers

Nissan, RSA Chile, New Millennia Group Plc (UK), TOYOTA, ArcelorMittal Brasil, KPN, Farmacia Luis Corbi, Farmacia del Paseo, Frutas Bean, IncAE Business School, BDO Argentina, Refinery of the Pacific, Balfego Grup, Fundacion Seneca, Technological Institute Maranosa, Coprusa Group, Constructec, University of Deusto, Tenco Shopping Centers, Spanish Railways Foundation, Arbora & Ausonia.
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