ServiceNow and AuraQuantic are products in the enterprise service management space. ServiceNow seems to have an edge in pricing and support, while AuraQuantic provides better features and flexibility.
Features: ServiceNow is known for its IT service management abilities. It offers automation, integrations with enterprise tools, and streamlined operations that are attractive to IT departments. AuraQuantic focuses on process automation with low-code development, adaptable workflows, and diverse business function support. AuraQuantic's customization capabilities address broader business needs.
Room for Improvement: ServiceNow could enhance flexibility in customization and offer more features without significant updates. It may benefit from expanding outside IT service management. AuraQuantic could improve its pricing strategy and better its support to match the robust offerings of ServiceNow. It should work on simplifying initial implementation for smaller organizations.
Ease of Deployment and Customer Service: ServiceNow offers quick initial setups with a predefined structure, easing deployment, and is recognized for its efficient customer support. AuraQuantic allows extensive customization for unique organizational requirements and provides tailored customer service, ideal for businesses needing specific setups.
Pricing and ROI: ServiceNow generally requires a significant investment initially but provides predictable subscription models and potential ROI for IT-centric companies. AuraQuantic's pricing can be higher initially due to customization capabilities but can yield high ROI through adaptable solutions. ServiceNow may be better for managing short-term expenditure, whereas AuraQuantic could deliver more long-term value with its customization benefits.
They have removed the costs associated with on-prem infrastructure, including data center costs, power costs, and physical server costs.
The return on investment is good when implementing for ourselves and for other clients.
Manually, there are huge numbers that come up because these integrated tools help organizations make the right decisions with all the information in one place, while manual methods lack visibility.
The support is exemplary and deserves a perfect rating.
Obtaining support for maintenance is the current challenge because they don't have a presence in the local market.
Whenever we have had issues, they have provided good support, and those issues have never recurred.
There are no limitations or performance issues with ServiceNow; it is cloud-based, so it is highly scalable and performs well.
It is capable of vertical scaling with no issues.
I rate the scalability of ServiceNow as an eight on a scale of one to ten.
It is cloud-based, so it is highly scalable and performs well.
I haven't faced any issues with stability; I've rarely seen any downtime.
ServiceNow is stable enough.
It makes no sense in my opinion, and they should offer the team at the front to help customize the product to fit each company's needs, as every company has different demands and forms of submitting a request that need adjustment over time.
There is a need for bug or error tracking in ServiceNow.
Their customer support could make it a great solution, not just product support but also their relationship with partners and training initiatives in different regions.
ServiceNow's pricing can be justified if more functionality is required.
ServiceNow does come with a price.
ServiceNow is expensive for all regions.
ServiceNow provides a wide range of functionality, covering all the necessary modules, unlike Jira which is primarily for IT.
Automation capabilities are impressive, bolstered by a vast repository of out-of-the-box connectors and plugins that facilitate integration with various applications worldwide.
The features of ServiceNow that I find most valuable include its ability to easily access ticket details if you know the ticket number, monitor the timeline of when the ticket was created, and see the current status.
| Product | Market Share (%) |
|---|---|
| ServiceNow | 8.4% |
| AuraQuantic | 1.7% |
| Other | 89.9% |
| Company Size | Count |
|---|---|
| Small Business | 8 |
| Company Size | Count |
|---|---|
| Small Business | 55 |
| Midsize Enterprise | 35 |
| Large Enterprise | 164 |
AuraQuantic is a digital platform designed for business users to easily and rapidly build unlimited processes and applications to automate end-to-end operations, reducing costs and optimizing productivity.
AuraQuantic is a no-code platform for building the enterprise solutions that drive Digital Transformation.
Delight users with attractive interfaces across multiple devices and deliver the best user experience. Respond immediately to their ever-changing needs with the agility provided by the platform and its no-code changes on the fly.
This is the most powerful part of any application. This is why AuraQuantic offers a long list of built-in, no-code functionalities.
To manage application and process data models, AuraQuantic provides a visual data model designer and supports importing data schemas.
Access rights management (to apps and app development), Application metadata collection, Application performance monitoring, Application works dashboard, Custom ‘guardrails’ for practitioners/developers, Role-based access control to data and services for app dev, Multiple practitioners/developers for a single app and across the platform.
Digital Decisioning features aim to inform and automate operational decisions. These decisions continue to increase in amount and complexity due to growing customer demands. Business decision automation is a must to keep up with ever-changing customer needs.
Thanks to business activity data collection, using custom applications built with AuraQuantic, the organization is empowered to carry out accurate analysis and act smart by leveraging business insights.
API REST, API SOAP, API DLL
Exposing APIs (process/application logic and decision systems)
Connector builder
REST and SOAP web services connector
External database connectors (Adapters Servers, scripts and stored procedures execution)
.Net Assembly connector Connectors with Artificial Intelligence services (AI)
Robotic Process Automation (RPA) service connectors
More built-in connectors (50+)
Microsoft Office 365, Google Suite, SAP…
ServiceNow is a cloud-based task-management platform that specializes in IT operations management (ITOM), IT services management (ITSM), and IT business management (ITBM). ServiceNow allows users to manage their teams, projects, and customer interactions using a variety of different plugins and apps with which it easily integrates.
ServiceNow offers prebuilt applications to support any process, as well as a framework and tools that allow you to build your own.
ServiceNow’s service management solutions include change, request, incident, problem, and cost management, as well as HR, IT, field service, and facilities management solutions. They also cover business management solutions such as vendor performance management, financial management, performance analytics and project portfolio suite, as well as governance, risk, and compliance.
“The Smarter Way to Workflow”
ServiceNow’s activities, processes, and tasks are overseen as part of a comprehensive managed workflow that supports such features as real-time collaboration, communication, and resource sharing. ServiceNow’s suite of products allow for operation using serverless computing, and include the categories of Business Apps, Customer Service, HR, IT, and Security.
ServiceNow can be used to support most workflows because of the wide range of tools it offers. These include on-suite ticketing tools, predictive modeling to manage workflows, and benchmarking for the tracking of progress. ServiceNow can assist with artificial intelligence and machine learning processes and can be used to organize the cases of a help/service desk as well as for instance management and problem management. It also smoothly integrates with many legacy systems.
ServiceNow offers service management software for industries including:
Cloud services
Education
Financial services
Government
Healthcare
Manufacturing
Telecommunications
Reviews from Real Users
PeerSpot users prefer ServiceNow to its competitors because of its scalability, stability, and ease of use. It helps everyone in the company to be on the same page by creating a single source of record across all departments. One user stated that “I’ve definitely used over 20 project management solutions, but they can't be compared with ServiceNow.” Another said that “ServiceNow is an industry leader in multiple areas and provides an excellent ROI.”
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