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Atera vs ManageEngine Desktop Central MSP [EOL] comparison

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Atera and ManageEngine are both solutions in the Remote Monitoring and Management (RMM) category. Additionally, 93% of Atera users are willing to recommend the solution, compared to 100% of ManageEngine users who would recommend it.
Atera
Read 16 Atera reviews
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  • 2,270 Comparison Views
93% willing to recommend
 

Comparison Buyer's Guide

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Executive Summary
We performed a comparison between Atera and ManageEngine Desktop Central MSP [EOL] based on real PeerSpot user reviews.

Find out what your peers are saying about NinjaOne, Kaseya, TeamViewer and others in Remote Monitoring and Management (RMM).

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To learn more, read our detailed Remote Monitoring and Management (RMM) Report (Updated: September 2026).
Buyer's Guide
Remote Monitoring and Management (RMM)
September 2026
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Helped 914,109 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Atera
Average Rating
9.4
Reviews Sentiment
7.5
Number of Reviews
16
Ranking in other categories
Help Desk Software (12th), Network Monitoring Software (37th), IT Infrastructure Monitoring (41st), IT Service Management (ITSM) (11th), Remote Monitoring and Management (RMM) (5th), Patch Management (13th), AIOps (22nd), Agentic Automation (12th), Autonomous Endpoint Management (7th)
ManageEngine Desktop Centra...
Average Rating
9.0
Reviews Sentiment
7.3
Number of Reviews
7
Ranking in other categories
No ranking in other categories
 

Featured Reviews

NC
Ning Chane
IT Manager at Telstra
Remote monitoring has streamlined endpoint management and consistently reduced ticket resolution time
The best features Atera offers include the per-technician pricing, which is honestly one of the biggest things. Unlimited endpoints for a flat monthly fee per tech is a model that makes sense for us, since we are not paying more every time we add a new endpoint. The AI Copilot feature has been a nice addition that helps our techs summarize tickets and suggest fixes faster, which has cut our resolution times noticeably. The AI Copilot feature has specifically helped my team because the automation handles a lot of the routine work, such as patch deployments, maintenance tasks, and monitoring alerts. Atera has positively impacted my organization by transforming how our team operates day-to-day, and the pricing model is hard to beat. The outcomes or metrics showing how Atera has made a positive impact include the 30% reduction in ticket resolution time I mentioned earlier.
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Donathon Ong - PeerSpot reviewer
Donathon Ong
Head of Infrastructure at a financial services firm with 11-50 employees
Responsive support, a straightforward setup, and great endpoint management
There have been a few bugs. I would hope there would be a direct integration to the various cloud solutions, like Intune. Right now, ManageEngine is a separate solution. It doesn't integrate with Intune, AirWatch, or MobileIron in the cloud. It doesn't have this integration with the respective cloud solutions, and if it could have this kind of integration, it would be better. I wouldn't deploy ManageEngine as a standalone since it works better as a compliment rather than an entire solution.
Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Measuring the integration is very helpful when using Atera Assist Test. It takes the solution to the next level by automating activities. It doesn't just provide the solution but also allows running scripts to fix issues before a technician has to work on them."
"Pricing is definitely my favorite part of it. It is also extremely easy to use."
"We value the alerts that come with the product which allow me to reach out to my clients. Overall, Atera generates additional revenue streams for work done on their machines."
"The savings have been astronomical."
"The most valuable features of this solution are automatic batch matching and unattended support access."
"Atera saves me money on a monthly basis because my cost is a fixed price per month per technician, and it doesn't matter how many computers I manage."
"Atera has saved our organization money; we look at Atera as an extra employee that we only pay about $300 a month, which is incredible savings over having to hire somebody to do all the tasks that Atera performs for us."
"There are a lot fewer hardware replacements. Once people migrated from old style hard disks over to SSDs, you have things like hard disks filling up faster. So, I run a script to clear out all the waste, e.g., all the temporary files and downloads. A lot of our business runs through a custom web application that we built. This involves people downloading a lot of PDFs and Excel files, and not just having them sitting in folders. With Atera, I can just go through and clean the temporary files out."
More Atera pros
"ManageEngine Desktop Central MSP has different features and it uses one agent to execute the features of the application. In this case, the remote control, distribution software, deployment, patch management, and configuration in different systems. ManageEngine Desktop Central MSP has multi-platforms. They have recently implemented new features, such as endpoint security that incorporates vulnerability management and browser security."
"ManageEngine Desktop Central MSP has helped the way our organization functions."
"The interface is intuitive, easy to use, and has a low learning curve."
"This really is a great tool that works well both on-premises and in the cloud, with a nifty feature for demilitarized zone deployments."
"The investment that they're making, and the returns that they're getting, are significantly high and the value for purchases is quite huge."
"The features that I have found most valuable are the threats and patches element of it. We have done quite a lot of testing compared to other vendors with identifying the vulnerabilities. This means a lot more accuracy in terms of the patches and making sure it's all up to date."
"The big ROI is that I'm getting a secure environment, which saves time and effort on dealing with disasters."
"The solution is easy to understand. For example, when you remoting to the user's system, you don't have that option to only log in. On this product, you are connecting to the user's computer, it prompts you for what you want to do. You can select that you want to assist the user. The user on the other side will receive a prompt stating that there is someone trying to connect to your system, they can accept or decline the connection. Overall, the solution is easy to connect to the user's system."
More ManageEngine Desktop Central MSP [EOL] pros
 

Cons

"They are working on an update, and I would like to see more stuff outside of just computers and servers. Increasingly, we need to be able to monitor and manage network devices. Atera is improving on that already, which is one place that it is currently lacking."
"The solution is scalable. However, in the past, we did have some issues."
"It should improve its processes."
"I also use Apple Zoho, which does not require you to download anything. You can get help from Zoho. Atera, on the other hand, requires you to download an applet."
"Reporting is probably the main frustration."
"The one thing that could do with improvement is the reporting."
"I would like to see more mobile device management. iPad is a big one. I know they've been working on some of that. For me, it would be amazing if I could do tablet devices and even expand it to POS systems or the like. I know that a lot goes into that but I've seen it is an area they're looking at."
"The mobility of Atera is also a feature which needs to be addressed so that it can be used on iPads, iPhones and things of this nature. I would also like to see an agent included on these devices so that I can monitor, maintain and manage them."
More Atera cons
"I have found ManageEngine Desktop Central MSP has many different network issues. Additionally, they need to incorporate more features, they are lacking add-ons."
"The stability is sometimes negatively affected by updates."
"Right now, ManageEngine is a separate solution. It doesn't integrate with Intune, AirWatch, or MobileIron in the cloud."
"There have been a few bugs."
"When there is a new user at a store, for example, you have to create it in the ManageEngine Desktop Central MSP AD but the process could be better. They call us with the user's information but if it was possible for them to populate the information when they log the user on IM, and when clicking on ADManager in the system, the information could populate there. We would then only have to add a little more information which would save time."
"The partnership models and subscriptions can be improved, as regional master resellers sometimes hog the space."
"Although they say it is an enterprise solution, we don't have 24/seven human support. All we have is only 24/five support available from the vendor."
"Since this is an on-premise solution we had to update it a couple of times, and because we needed to use a command line to the server, it was not very easy, at least at that time to update the solution. The cloud version of this solution does not have this problem, but on the premise version, it was fairly cumbersome to apply to the Desktop Central server. This process could be made easier. This was the only issue I found with my colleague."
 

Pricing and Cost Advice

"The price is reasonable for what we require."
"Atera happened to have the best pricing model."
"We pay per user. I am the only user. It is $150 per user. If I need to add one, it is not as costly as expanding with other providers."
"Pricing is my favorite part of it. It was per user, not per client."
"One of the biggest issues I face is the need to pay per technician. I've dealt with other platforms that you need to have 250-500 devices. Even though the cost declines as the number of devices a person has increases, they still require you to pay for 250 or 500, respectively. With Atera, the number doesn't matter as you always pay the same amount. I approximate that Atera saves me $100 per week."
"The solution cost approximately $200 Canadian per month."
"With Atera, the more you add, the cheaper the cost of the additional endpoints will be."
"As an internal IT, it's gold right there. It is money in the bank."
More Atera pricing and cost advice
"When we sold the solution to one customer, we found out the customer found out that one of their requirements was not being solved because the license only applies to five computers. We all thought at the time the current license that the customer bought covers the 600 computers because of this problem, the license model could be explained better and could be further improved."
"This product is very cheap compared to others."
"This product has an easy setup, good support, and a good price."
"ManageEngine Desktop Central MSP is a less expensive solution than competitors in Latin America."
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Top Industries

By visitors reading reviews
Comms Service Provider
12%
Construction Company
9%
Educational Organization
9%
Outsourcing Company
7%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business14
Large Enterprise1
By reviewers
Company SizeCount
Small Business5
Large Enterprise2
 

Questions from the Community

What is your experience regarding pricing and costs for Atera?
The prices have increased over time. After expressing concerns about pricing to account managers, they offered a 30% discount option for annual commitments. The main benefit we see with this produc...
See all answers
What needs improvement with Atera?
Reporting is probably the main frustration. Some of the more advanced reports are locked behind higher pricing tiers, which feels restrictive. Atera can be improved in that the remote access can al...
See all answers
What is your primary use case for Atera?
My main use case for Atera is remote monitoring and management across all our endpoints. We have devices spread across multiple sites, so having one platform where we can see everything, push patch...
See all answers
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Product Reports

Buyer's Guide
Atera
September 2026
Atera reportDownload Atera product report
Buyer's Guide
ManageEngine Desktop Central MSP [EOL]
September 2026
ManageEngine Desktop Central MSP [EOL] reportDownload ManageEngine Desktop Central MSP [EOL] product report
 

Also Known As

No data available
Desktop Central MSP
 

Overview

Atera provides advanced tools for remote monitoring, automation, and ticketing, offering an intuitive design and competitive pricing that supports managed service providers with monitoring, alerts, and system management.

Atera stands out with its automation, remote access, and smooth integration capabilities like PowerShell commands, TeamViewer, and Splashtop. Its monitoring and alert systems allow IT professionals to preemptively address issues, enhancing productivity with features such as a robust ticketing system, patch management, and scripting tools. Cross-platform compatibility and collaboration tools streamline IT operations. Despite its strengths, Atera requires enhancements in identity access management, chat features, mobile device management, third-party integrations, customizable reports, and more detailed role management for technicians. A renewed interface and improved network and cloud service monitoring are desired. Users also look for seamless management across diverse platforms, particularly under connectivity issues.

What are Atera's key features?

  • Automation: Streamlines processes with powerful automation capabilities.
  • Remote Access: Facilitates easy access to client machines for issue resolution.
  • Intuitive Interface: User-friendly design enhances efficiency.
  • Integration: Seamless TeamViewer and Splashtop integration.
  • Monitoring: Effective monitoring and alert systems preempt issues.
  • Ticketing System: Boosts productivity with efficient workflow management.
  • Patch Management: Ensures systems are always up-to-date.
  • Scripting: Powerful tools for automation and task execution.

What benefits and ROI should users consider?

  • Efficiency: Automation and scripting enhance task management.
  • Cost-effective: Combines robust features with competitive pricing.
  • Scalability: Cross-platform compatibility supports business growth.
  • Productivity: Monitoring and alerts optimize resource allocation.

Atera is widely used by managed service providers and IT support companies to enhance efficiency in industries such as manufacturing and construction. It provides remote monitoring, automation, and comprehensive IT management, ensuring seamless integration with different products and systems for broad site coverage. Businesses leverage Atera's RMM, PSA, ticketing, and IT automation features to improve operational efficiency and responsiveness.

Atera

Desktop Central MSP is an integrated Desktop and Mobile Device Management software that helps managed service providers to efficiently manage their customers' desktops, servers, laptops and mobile devices from a central point. It is suitable for small, medium as well as large MSPs.

ManageEngine
 

Sample Customers

MSPs, IT consultants, and IT departments worldwide trust and use Atera. 
South Jersey Techies, DCI, Lumen 21, Provendo, Saga, Gyver, AcroTec
Buyer's Guide
Remote Monitoring and Management (RMM)
September 2026
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