Atera vs Loom Systems comparison

Why PeerSpot?

Atera and ServiceNow are both solutions in the IT Infrastructure Monitoring category. Atera is ranked #39 with an average rating of 9.7, while ServiceNow is ranked #67. Atera holds a 0.6% mindshare in IM, compared to ServiceNow’s 0.5% mindshare. Additionally, 93% of Atera users are willing to recommend the solution, compared to 80% of ServiceNow users who would recommend it.

Atera

Read 16 Atera reviews

8,304 Views
1,578 Comparison Views

93% willing to recommend

Loom Systems

Read 4 Loom Systems reviews

1,959 Views
1,724 Comparison Views

80% willing to recommend

Atera

Loom Systems

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Atera and Loom Systems based on real PeerSpot user reviews.

Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Atera vs. Loom Systems Report (Updated: September 2026).

Buyer's Guide

Atera vs. Loom Systems

September 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Atera

Ranking in IT Infrastructure Monitoring

39th

Average Rating

9.4

Reviews Sentiment

7.5

Number of Reviews

Ranking in other categories

Help Desk Software (13th), Network Monitoring Software (36th), IT Service Management (ITSM) (11th), Remote Monitoring and Management (RMM) (5th), Patch Management (13th), AIOps (23rd), Agentic Automation (12th), Autonomous Endpoint Management (7th)

Loom Systems

Ranking in IT Infrastructure Monitoring

67th

Average Rating

8.0

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Anomaly Detection Tools (5th)

Mindshare comparison

As of October 2026, in the IT Infrastructure Monitoring category, the mindshare of Atera is 0.6%, up from 0.0% compared to the previous year. The mindshare of Loom Systems is 0.5%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Infrastructure Monitoring Mindshare Distribution
Product	Mindshare (%)
Atera	0.6%
Loom Systems	0.5%
Other	98.9%

IT Infrastructure Monitoring

Featured Reviews

Ning Chane

IT Manager at Telstra

Remote monitoring has streamlined endpoint management and consistently reduced ticket resolution time

The best features Atera offers include the per-technician pricing, which is honestly one of the biggest things. Unlimited endpoints for a flat monthly fee per tech is a model that makes sense for us, since we are not paying more every time we add a new endpoint. The AI Copilot feature has been a nice addition that helps our techs summarize tickets and suggest fixes faster, which has cut our resolution times noticeably. The AI Copilot feature has specifically helped my team because the automation handles a lot of the routine work, such as patch deployments, maintenance tasks, and monitoring alerts. Atera has positively impacted my organization by transforming how our team operates day-to-day, and the pricing model is hard to beat. The outcomes or metrics showing how Atera has made a positive impact include the 30% reduction in ticket resolution time I mentioned earlier.

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Keerthi Kumar Sangaraju

Technology Manager at a tech services company with 10,001+ employees

Stable, easy to set up, flexible, and has multiple functionalities, but needs to define priority levels for each incident

What's lacking in Loom Systems is the level of priority for each incident. For example, after implementation and there was a huge impact on the client, and the client comes back to you and says that there's an incident, that there needs to be an immediate resolution for it, you'll see severity one, severity two, etc., in Loom Systems, rather than priority levels. It would be better if the incidents can be defined as low priority, medium priority, or high priority.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We value the alerts that come with the product which allow me to reach out to my clients. Overall, Atera generates additional revenue streams for work done on their machines."

"The most valuable features of this solution are automatic batch matching and unattended support access."

"One thing that I'm most impressed by with Atera is how much they listen to their community to focus on more integrations."

"I really like the Shared Script Library and automation tasks which they have implemented... because all the Atera users in the community can share their scripts and their automation tasks knowledge. The same goes for the Shared SNMP Template Library."

"There are a lot fewer hardware replacements. Once people migrated from old style hard disks over to SSDs, you have things like hard disks filling up faster. So, I run a script to clear out all the waste, e.g., all the temporary files and downloads. A lot of our business runs through a custom web application that we built. This involves people downloading a lot of PDFs and Excel files, and not just having them sitting in folders. With Atera, I can just go through and clean the temporary files out."

"Atera saves money. A trip to the customer costs between $20 to $30. Then, you need to charge the customer $20 to $30 for the travel. However, if you are doing this work remotely, then you are not driving. This makes the process easier and saves money for you and the customer. For example, if it is just one machine, then the savings comes out to $50 to $60. If we are talking about a huge client, who has hundreds of machines and is changing their infrastructure, that is a lot of money."

"Atera saves me money on a monthly basis because my cost is a fixed price per month per technician, and it doesn't matter how many computers I manage."

"Atera has helped me to provide more accurate solutions based on a given problem. For example, we base our solutions on event scenarios, like the alerts. We identify that there's a series of problems occurring in a particular area from the information provided by the alerts."

More Atera pros

"The solution is absolutely scalable. If an organization needs to expand it out they definitely can."

"You can develop your own apps within Loom, and they can be configured very simply."

"The solution is very scalable; a company wouldn't have any issues expanding it if they needed to, and we have a few thousand users on the solution."

"Bringing Loom in ensures that the incident process, request process, change, all of these processes are improved."

"What I like best about Loom Systems is that you can use it for infrastructure monitoring. I also like that it's a flexible solution."

"The RFS portion of the solution is the product's most valuable feature."

"The solution is absolutely scalable."

Cons

"There is definitely room for improvement with its automation capabilities."

"I would like to see more mobile device management. iPad is a big one."

"It should improve its processes."

"The mobility of Atera is also a feature which needs to be addressed so that it can be used on iPads, iPhones and things of this nature. I would also like to see an agent included on these devices so that I can monitor, maintain and manage them."

"The solution is scalable. However, in the past, we did have some issues."

"Having more freedom to perform identity access management would be great — it's one of the things that are necessary for a lot of companies they secured."

"They are working on an update, and I would like to see more stuff outside of just computers and servers. Increasingly, we need to be able to monitor and manage network devices. Atera is improving on that already, which is one place that it is currently lacking."

"The chat solutions need improvement because we first need to connect to the customer. This needs to improve so that there is a particular feature that can provide support to customers even if they are not connected to a computer."

More Atera cons

"The change management within the solution needs to be improved. There needs to be more process automation."

"The discovery and mapping still takes a lot of human intervention, it's quite resource heavy, especially in the initial setup which can take six months of work, especially when you have a large estate that you're dealing with."

"The reporting is a bit weak. They should work to improve this aspect of the product."

"The reporting is a bit weak."

"What's lacking in Loom Systems is the level of priority for each incident."

"What's lacking in Loom Systems is the level of priority for each incident. For example, after implementation and there was a huge impact on the client, and the client comes back to you and says that there's an incident, that there needs to be an immediate resolution for it, you'll see severity one, severity two, etc., in Loom Systems, rather than priority levels. It would be better if the incidents can be defined as low priority, medium priority, or high priority."

Pricing and Cost Advice

"As an internal IT, it's gold right there. It is money in the bank."

"The price is reasonable for what we require."

"Our company is a startup. The initial reason I looked into Atera was the fact that you pay by the technician, not per-device. That means you are able to jump right in with a service without having a large overhead."

"It comes with unlimited devices, so the fixed price cost is taken out of my budget. So, I'm all good."

"Pricing is my favorite part of it. It was per user, not per client."

"The value of the product is perfect, neither cheap nor expensive. I think it is the right rate. It would be awesome if it continued to be the same price because it is a great solution that I like. I like it because I'm not paying per device. I have some customers on monthly contracts and some of them are on break'n fix. If I have a client who is on break'n fix, and they need to pay per agent, then I am losing money. If they were ever to change structures, going to pay-per-device model, then I would need to think about changing to something else."

"One of the biggest issues I face is the need to pay per technician. I've dealt with other platforms that you need to have 250-500 devices. Even though the cost declines as the number of devices a person has increases, they still require you to pay for 250 or 500, respectively. With Atera, the number doesn't matter as you always pay the same amount. I approximate that Atera saves me $100 per week."

"With Atera, the more you add, the cheaper the cost of the additional endpoints will be."

More Atera pricing and cost advice

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Top Industries

By visitors reading reviews

Comms Service Provider

12%

Construction Company

Educational Organization

Outsourcing Company

Construction Company

24%

Financial Services Firm

10%

Comms Service Provider

Outsourcing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	14
Large Enterprise	1

No data available

Questions from the Community

What is your experience regarding pricing and costs for Atera?

The prices have increased over time. After expressing concerns about pricing to account managers, they offered a 30% discount option for annual commitments. The main benefit we see with this produc...

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What needs improvement with Atera?

Reporting is probably the main frustration. Some of the more advanced reports are locked behind higher pricing tiers, which feels restrictive. Atera can be improved in that the remote access can al...

See all answers

What is your primary use case for Atera?

My main use case for Atera is remote monitoring and management across all our endpoints. We have devices spread across multiple sites, so having one platform where we can see everything, push patch...

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Product Reports

Buyer's Guide

Atera

October 2026

Download Atera product report

Buyer's Guide

IT Infrastructure Monitoring

October 2026

Download Loom Systems product report

Overview

Atera provides advanced tools for remote monitoring, automation, and ticketing, offering an intuitive design and competitive pricing that supports managed service providers with monitoring, alerts, and system management.

Atera stands out with its automation, remote access, and smooth integration capabilities like PowerShell commands, TeamViewer, and Splashtop. Its monitoring and alert systems allow IT professionals to preemptively address issues, enhancing productivity with features such as a robust ticketing system, patch management, and scripting tools. Cross-platform compatibility and collaboration tools streamline IT operations. Despite its strengths, Atera requires enhancements in identity access management, chat features, mobile device management, third-party integrations, customizable reports, and more detailed role management for technicians. A renewed interface and improved network and cloud service monitoring are desired. Users also look for seamless management across diverse platforms, particularly under connectivity issues.

What are Atera's key features?

Automation: Streamlines processes with powerful automation capabilities.
Remote Access: Facilitates easy access to client machines for issue resolution.
Intuitive Interface: User-friendly design enhances efficiency.
Integration: Seamless TeamViewer and Splashtop integration.
Monitoring: Effective monitoring and alert systems preempt issues.
Ticketing System: Boosts productivity with efficient workflow management.
Patch Management: Ensures systems are always up-to-date.
Scripting: Powerful tools for automation and task execution.

What benefits and ROI should users consider?

Efficiency: Automation and scripting enhance task management.
Cost-effective: Combines robust features with competitive pricing.
Scalability: Cross-platform compatibility supports business growth.
Productivity: Monitoring and alerts optimize resource allocation.

Atera is widely used by managed service providers and IT support companies to enhance efficiency in industries such as manufacturing and construction. It provides remote monitoring, automation, and comprehensive IT management, ensuring seamless integration with different products and systems for broad site coverage. Businesses leverage Atera's RMM, PSA, ticketing, and IT automation features to improve operational efficiency and responsiveness.

Atera

Loom Systems is recognized for its flexibility in RFS and infrastructure monitoring, catering to IT service management. It aids in app creation and configuration, particularly useful for incident management and service desk operations.

Offering user-friendly functionality throughout the software development lifecycle, Loom Systems is valued for its adaptable capabilities in creating tailored implementations. While features like change and configuration management can be challenging, Loom Systems still stands out for its ease of use. Its platform, though resource-intensive initially, integrates with other tools, supporting IT challenges like automation and root cause analysis.

What are the key features of Loom Systems?

RFS Flexibility: Provides adaptable RFS options tailored to varied monitoring needs.
Infrastructure Monitoring: Allows comprehensive monitoring of IT infrastructure.
App Creation Platform: Facilitates easy development of customized applications.
Change Management: Though challenging, its management capabilities are integral.
Integration Capabilities: Supports integration with existing tools for seamless operation.

What benefits and ROI should users consider?

Enhanced IT Service Management: Facilitates efficient management of incident requests and problem resolution.
Versatile Use Cases: Supports diverse functions from asset management to security and HR modules.
Automation and Ease of Use: Simplifies deployment and migration processes while enabling automation.
Adaptable Implementations: Offers flexibility for custom solutions catering to enterprise needs.
Scalability: Suitable for medium to large enterprises with support for expansion.

In specific industries, Loom Systems is deployed predominantly for IT service management, asset management, and incident management. Medium to large enterprises use it for tasks such as implementation and automation, with additional security and HR capabilities. While smaller enterprises might consider cost, its robust features make it a preferred choice for IT tasks.

ServiceNow

Sample Customers

MSPs, IT consultants, and IT departments worldwide trust and use Atera.

Citrix, Amdocs, Sysaid, Hexaware, Effibar, Revtrak, Taptica

Buyer's Guide

Atera vs. Loom Systems

September 2026

Free Report: Atera vs. Loom Systems

Find out what your peers are saying about Atera vs. Loom Systems and other solutions. Updated: September 2026.

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