We performed a comparison between Atera and Ivanti Security Controls based on real PeerSpot user reviews.
Find out what your peers are saying about Microsoft, HCLTech, Kaseya and others in Patch Management."I have better access when I go to look for something regarding either a specific user or software. It is easier to locate. When I am troubleshooting with my clients on the phone, I am not fiddling around looking through a bunch of ticket notes trying to locate something. It makes me a lot more efficient."
"I would say it's the number one tool for all ITMS."
"Atera has saved our organization money. We look at Atera as an extra employee that we only pay about $300 a month. This is incredible savings over having to hire somebody to do all the tasks that Atera performs for us."
"It's very easy to use, not just for me, but even for people who have claimed, "I'm not very good at IT." Once you have it installed and you have it set up, it pretty much works by itself. It really helps you do what you need to do. It's easy to use for a beginner, compared to some of the other larger RMMs that are a little bit more complicated."
"Pricing is definitely my favorite part of it. It is also extremely easy to use."
"We value the alerts that come with the product which allow me to reach out to my clients. Overall, Atera generates additional revenue streams for work done on their machines."
"I really like the Shared Script Library and automation tasks which they have implemented... because all the Atera users in the community can share their scripts and their automation tasks knowledge. The same goes for the Shared SNMP Template Library."
"All of the features of Atera are valuable because they allow the customers to achieve their goals. It is easy to use, has good collaboration, and has zero maintenance."
"Technical support is helpful and responsive."
"What has been most valuable is the ability to manage, restore and install upgrades and applications. We scan PCs and server and receive results."
"There is definitely room for improvement with its automation capabilities."
"Having more freedom to perform identity access management would be great."
"The billing module has a standard layout which is too limited for my needs."
"Customization could be improved."
"They are working on an update, and I would like to see more stuff outside of just computers and servers. Increasingly, we need to be able to monitor and manage network devices. Atera is improving on that already, which is one place that it is currently lacking."
"I also use Apple Zoho, which does not require you to download anything. You can get help from Zoho. Atera, on the other hand, requires you to download an applet."
"It will be interesting if Atera can integrate all kinds of products. In North America, there are a lot of resellers, like Ingram Micro, Tech Data, Arrow Electronics, etc. It would be amazing if Atera could integrate with these products. If they could integrate with these products for MSPs, it would be much easier. Then, if you are buying something, and need to add something, you don't need to jump from place to place because this is a very quick sales instrument for use on a daily basis."
"I would like to see more mobile device management. iPad is a big one. I know they've been working on some of that. For me, it would be amazing if I could do tablet devices and even expand it to POS systems or the like. I know that a lot goes into that but I've seen it is an area they're looking at."
"It should be more scalable."
"For the Windows upgrade, the errors we experience are not clear. We see a time out error but do not know the reason. We would like to know the root cause."
Atera is ranked 10th in Patch Management while Ivanti Security Controls is ranked 14th in Patch Management with 2 reviews. Atera is rated 9.2, while Ivanti Security Controls is rated 8.6. The top reviewer of Atera writes "Pay just one price for unlimited devices and remote features enable easy access to all end points regardless of their location". On the other hand, the top reviewer of Ivanti Security Controls writes "Straightforward to set up and good support but needs to be on the cloud". Atera is most compared with NinjaOne, Datto Remote Monitoring and Management, N-able N-central, Microsoft Configuration Manager and SuperOps.ai, whereas Ivanti Security Controls is most compared with Microsoft Windows Server Update Services, Microsoft Configuration Manager, Ivanti Patch for Linux, UNIX, Mac, Ivanti Patch for Endpoint Manager and Ivanti Neurons Patch for Intune.
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